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Holiday Inn Express Detroit - Downtown

2.5 of 5 1020 Washington Blvd., Detroit, MI 48226
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Holiday Inn Express Detroit - Downtown
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Holiday Inn Express Detroit - Downtown
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318 reviews from our community

Traveler rating
    90
    115
    63
    22
    28
See reviews for
72
54
28
65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My grandmother and I recently stayed here on Nov. 18-19 and it was an outstanding experience. The front desk staff were great and very helpful. They went out of their way to cater to our needs while in MI. The rooms were nice and clean. The complimentary breakfast was YUMMY! Loved the breakfast! Their is a shuttle bus that took... More

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Ostrava, Czech Republic
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed in Detroit during the Marathon in 2014 and had to stay in this hotel. It was booked by the company as being positioned close to the office which proved to be beneficial. As downtown as it gets, you can get safely on foot to all downtown located landmarks like COBO, Joe Louis Arena, Greektown etc. The room I... More

Was this review helpful? Yes 1
Flushing, Michigan, United States
Top Contributor
76 reviews 76 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night for a meeting in Detroit. Room was small, old and bathroom even smaller. Bed was very low to the ground. Bed was clean. Carpet wasn't very clean, and there was a moldy French fry in my ac/heating unit.

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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We chose this hotel because it was a Detroit Intl Marathon participating hotel and as such, this hotel's staff really provided GREAT service to us runners. First of all it is only 3 blocks from the start so we could stay in our room until the last minute and had an easy walk to the start. The breakfast service was... More

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Sault Ste. Marie, Michigan, United States
1 review
5 of 5 stars Reviewed 1 week ago

During our trip to Detroit for a Red Wing game we chose to stay at the Holiday Inn Express. Every bit of our experience was a great one including our win over Chicago :) but I met a lady who stood out from the rest. Carolyn who was the food hostess at breakfast took a lot of pride in her... More

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Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are planning to see a Detroit Tigers game at Comerica Park, or a Lions game at Ford Field, or a Red Wings match at Joe Louis Arena, this hotel is perfect for you. The hotel offers free shuttle service within a three mile area. It is also convenient to other wonderful Detroit venues, such as Fox Theatre, Casino,... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Entered room and garbage was still in room from previous occupants. Shampoo, conditioner and soap was still in shower area. Did the cleaning staff fall asleep? Internet service on 10th floor is almost nonexistent.

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Gary, I appreciate you taking the time to share your experience regarding your stay at our hotel. I am sorry you were not satisfied with the cleanliness of the room you received. We use your comments as a training opportunity for the staff to ensure that it does not happen again. We hope to have a chance to welcome you... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

At the beginning of my stay, front desk staff was cold and uninviting. Given, it was busy, but still hardly got eye contact or even a smile. The room was small, bathroom comically so, and the water in the bath/shower took 4 minutes and 36 seconds (yes, I counted) to get close to hot. Pool was less than four feet... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Detroit - Downtown, responded to this review

Dear JBrass1190, Thank you for your feedback regarding your recent visit at our hotel. My apologies for the inconvenience you experienced over the sub par service you received during your stay. Rest assured that your comments will be looked into and take actions accordingly. The feedback we receive from our valued guests, like you, enables us to target problem areas... More

Branson, Missouri, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I were visiting her sister who was in ICU at Detroit Medical Center. Everyone in the hotel that we interacted with were outstanding from the valets, front desk, breakfast room and maintenance. The staff made my wife feel supported with their well wishes and words of encouragement. I would suggest this hotel to anyone traveling to Detroit.... More

Was this review helpful? Yes 2
NORTH CHARLESTON
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed 1 night...off to Lansing and then returned for 3 more nights....and was impressed with both! The team that helped us on arrival was helpful and not "pushy" as one sometimes finds...the reception staff and those attending to the offered breakfast were cheerful and helpful...and even house keeping was great... The room seemed to be recently renovated and the bed... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Detroit - Downtown

Address: 1020 Washington Blvd., Detroit, MI 48226
Phone Number:
Location: United States > Michigan > Detroit
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Detroit - Downtown 2.5*
Number of rooms: 240
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Also Known As:
Holiday Inn Express Detroit - Downtown Hotel Detroit

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