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Detroit Marriott at the Renaissance Center

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400 Renaissance Dr, Detroit, MI 48243
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Detroit Marriott at the Renaissance Center
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Detroit Marriott at the Renaissance Center
Detroit Marriott at the Renaissance Center
Detroit Marriott at the Renaissance Center
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938 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Ohio
Top Contributor
77 reviews 77 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stay here once a year, and love this hotel. We always book river view rooms, and the view is part of the whole experience. The rooms have been redecorated recently, and look very nice. We would be very grateful for more than a couple of drawers to put our clothing in. The beds are comfortable, The staff are very... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello and thank you for choosing to stay with us here in the Motor City. We appreciate you also taking your time to provide feedback here on Tripadisor. Thank you once again and please visit again soon. More 

Cooper City, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a Spirit Cheer Competitive Cheerleading competition at the Cobo Center. I was here March 19-23. Everyone at the Detroit Marriott was a great help. We had a few room issues when we first checked in. To help ease the issue, they upgraded us to suites and junior suites. We also got free breakfast and wifi for... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello and thank you so much for visiting us and of course for taking the time to post your glowing FIVE STAR review. We appreciate it and we're happy to hear that you visit was enjoyable. Should you happen to receive a Marriott Guest Survey, we'd greatly appreciate you taking the time to complete it as well. Once again, thank... More 

Spruce Grove, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for a Thurs-Sun convention of probably 1000+ people. I realize this is daunting, but this seems to be what they are set up for as far as facilities. What they didn't prepare for was everyone checking in on Thursday afternoon after traveling all day. I stood in a line that snaked back almost as far as the... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello April and thank you not only for choosing to stay with us on your recent visit, but also for taking your time to post. We very much appreciate the thorough review of your experience and please accept our sincere apology for any issues regarding management of your group. Please know that we have passed all comments directly to our... More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

We spent about $8,000 total here for a long weekend between the rental of the top floor for a reception area along with all the rooms for all our guests (about 20 rooms for multiple nights). While the rooms were nice, the staff was absolutely terrible. We weren't allowed to bring in our champagne to the rooms. I've never stayed... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello and thank you very much for visiting. We appreciate you taking your time to post a review about your experience. On behalf of our entire team, we truly apologize. Should you wish to speak to our executive team, we encourage you to please email details of your visit along with contact information to detroitmarriott@marriott.com. Once again, we truly apologize... More 

Ontario, Canada
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

we stayed with a group of people during the March break and was amazed how large the hotel was. It took me a while but I finally got the hang of the skywalk. The hotel was very clean and the staff were very friendly and courteous. You didn't need to leave the hotel as there are numerous restaurants and shops... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Greetings and thank you so very much for taking the time to post! We appreciate you visiting and of course writing such a stellar review of your experience. We have passed all comment on to our general manager for her review, including those on our culinary team. We thank you once again and hope to see you again on your... More 

San Antonio, Texas
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Rooms very nice and comfortable. Bell men and desk attendants were great. I had issues with room service though -- took more than a hour to get a bowl of soup in the evening and then my breakfast didn't arrive at all -- even after 2 calls to the kitchen. It was blamed on a conference in the hotel. Opted... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello and thank you for visiting us here in Detroit. We are terribly sorry for the issues you note above regarding room service. We have passed your comments directly to our general manager as well as our F&B team so that they are aware. Please accept our sincere apologies. Thank you once again and we do hope that you'll visit... More 

Brookfield, Wisconsin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

There for a conference. Totally unprepared for our LARGE group to check in, started with only 2 desk clerks for over 1,000 check-ins. Waited in line over 1.5 hours just to check in. Room was adequate, nice view of the river & Canada. Group breakfast buffet was cold every morning, first morning first bite was of a Chicken Florentine Sausage,... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello MsMe and on behalf of our entire team here at Detroit, we want to sincerely apologize for the many issues you note within your review. Should you wish to speak with our executive team, we ask that you please email detroitmarriott@marriott.com with details o your stay as well as contact information so that we may assist. We are truly... More 

Rochester, New York
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in the Marriott at the Renaissance Center March 20-22 for a weekend trip. AS follows are my thoughts regarding the property: Location: Overall pretty conveniently located. About 25 minutes and mostly highway from the airport. The hotel is right downtown in a central complex of buildings with the GM headquarters. We travelled around a bit and it was... More 

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Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello David and thank you for taking the time to post. We appreciate your thorough review of your stay and the time it took to compose. Please believe that we have passed all feedback on directly to our general manager for her review. We thank you very much for visiting and we hope that you will in fact visit again... More 

Michigan
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights for a conference at Cobo Hall. It was close enough that we could walk to and from which was real convenient. The rooms were really small. They were clean and neat. This hotel is very expensive for such a small size room. No refrigerator or coffee maker. We had no soap so we had... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello Rosie and thank you for choosing to stay with us during your event. We apologize for any and all disappointment however we wanted to point out that all rooms do in fact have coffee/tea makers in the side console. We apologize that you were not aware. In addition, complimentary wifi is provided for all Marriott rewards members. Perhaps joining... More 

Fort McMurray
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

Reserved a room at this location a couple of months ago for a convention happening at this location. When I arrived I was informed that the room I reserved was sold to someone else so they upgraded me to another room but only for part of my 3 day stay. They were going to move me to another hotel at... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Hello and thank you for taking the time to post. On behalf of our entire team, we sincerely apologize for the issues you outline above. Should you wish to speak with our executive team, we encourage you to please email detroitmarriott@marriott.com so that we may assist. Our goal is obviously to provide a much more positive guest experience and we... More 

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