Beautiful hotel in a great location. Customer service was hit and miss as well as availability of the the shuttle. I forgot tooth paste and they didn't have any there which was odd to me for the price of the room, and the A/C wasn't running at the time. They seem to be understaffed or there is a lack of... More

Got a deal or so we thought via Hotwire. The pictures are misleading. Where do I start.The hotel does not have a traditional lobby, upon entry there were no signs directing us where to park. In addition no designated Handicap parking (which we needed), We arrived at 3pm and our room was not ready.The hotel seems understaffed - long wait... More

Roberts is an unusual property. It is not a normal hotel - the location is somewhat isolated although perfect for our purpose which was a nearby business meeting. The hotel is elegant in ways - but seems worn and dated also. The rooms are big but on the verge of needing remodeled. The hotel seems understaffed - long wait to... More

Some recent reviews of this hotel are somewhat harsh and will certainly not help draw future customers. And yet, I can understand the concerns. Here's my good, bad and ugly of the Roberts Riverwalk. The good - the location is really outstanding just north of downtown and right on the river with a view of Canada across the way. The... More

I've read many bad reviews about this hotel. I stayed here in late March for a weekend event. The building is old so you get some of the twirks with that but it also has a lot of character. The hotel is right on the riverfront so you get beautiful views. The lobby and ground floor are stunning. The rooms... More

Currently my husband and I are staying in this hotel.. We would have left tonight, if our money was at all refundable. I will try to list the HORRID events we have experienced in chronological order, so that you may see why we have arrived at the rating of one star. First of all, we chose to stay at this... More

It's a shame that a nice looking hotel in a great location is ruined by bad management. I was downtown for the night with a buddy. Our plan was to go to the Tiger game, spend some time downtown and then find a place to sleep for the night. We had no plans to spend much time in the hotel,... More

1.dirty dirty no service,no managment the only good think is view - food is not etable total disaster I stay in this hotel in april-brekfast is 100% sugar juce is deluted with water coffe is made with non boiling water this hotel should be close by goverment

Breakfast was danish,coffee and orange juice. The next day it was the same thing but old coffee the cranberry juice had orange juice droppings on the lid, the pastry's was frozen. There excuse was the prep was running late. When I got to the hotel they gave my room a way with the river view. There excuse was a wedding... More