Couldn't believe how nice the hotel was until the next day when room was only half cleaned. Of the entire group that stayed there, all had the same problem. Some weren't cleaned at all. When I called housekeeping to get more coffee as mine wasn't replaced, I got yelled at and told she was very busy and I would have... more

The hotel is clean, appears to be newly renovated, has large rooms and comfortable beds. The front desk staff is efficient if not very friendly and their cookies are delicous. Now for the bad, the service in the Round bar is utterly atrocious. I've traveled frequently for business the past 4 years averaging 220-250 nights a year in hotel properties... more

The hotel was very nice. Stayed here because using hhonors points (great program, booked same evening & got free rooms using points). Very nice rooms, clean & very courteous staff at check-in. Free continental breakfast for being a gold hhonors participant. No continental breakfast in hotel restaurant. Told could use $7 toward $15 buffet which had black bananas first item,... more

I have never written a bad review for any hotel out of all of my travel experiences. However, this hotel definately tested me and I felt the need to write this review to warn people of this very poorly managed location. First of all, good luck getting any answers over the phone before you arrive. Calls go unanswered and when... more

My wife and I stayed at the Fort Shelby on a Saturday night. The corner room was extremely nice and way better than we expected. This is a recently renovated hotes and our room was very large with separate sitting area and modern furnishings. We had window views to the north, east, and west. Detroit People Mover station is just... more

This hotel was immaculent. The rooms were like apartments and absolutley gorgeous and super super clean. I just loved this hotel. We were in town for the Kenny Chesney concert and this hotel was just perfect. Close to the people mover and in a nice area. The only downfall was there was no one working the coffee stand and so... more

Stayed at this hotel 14-17 Sept after reading good reviews prior to leaving Australia. Not disappointed. Rooms as other guests have noted are hugh with separate lounge area, spacious bathroom & very good size bedroom with 2 good beds. We found staff very friendly, especially LaBonnie on front desk & shuttle bus driver, but all staff with whom we came... more

Stayed here for two nights while attending a conference. Staff was all excellent......including the valet who first greeted me, the people at the desk who checked me in, the shuttle driver who quickly got me where I needed to go.....they really went all out with customer service. The room was very spacious and comfortable. (I rated it down a notch... more

We enjoyed our stay at the Doubletree Fort Shelby. When we arrived on Saturday afternoon, valet parking was in chaos but that is because everyone arrived about the same time- 4:pm check-in. Once we were in our room, we were able to relax and enjoy ourselves. The room was huge with a front lounge area with work station, large bathroom... more