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Extended Stay America - Detroit - Dearborn

2.5 of 5
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260 Town Center Drive, Dearborn, MI 48126
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Extended Stay America - Detroit - Dearborn
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Ranked #9 of 15 Hotels in Dearborn
A recent review
3 of 5 stars Reviewed December 3, 2014
GerardMcSweeney
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37 reviews from our community

Traveler rating
    13
    4
    9
    3
    8
See reviews for
12
3
Solo
0
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

$100 deposit which is 2x the cost of the room. Terrible, rude front desk agent. Lock doors after 10, so if you check in afterwards, you have to call the front desk from outside and wait for someone to let you in. Ants in the bathroom and refrigerator had an odor.

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Senior Contributor
23 reviews 23 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 3, 2014

No frills. The hotel was clean but looked worn. The hallway carpets were very stained. When we were checking in there was what seemed like a work crew checking in. They had heavy dirty work boots so I suppose I shouldn't be surprised. For guests like this they are away from home for long periods and you get a weekly... More 

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Cypress, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 31, 2014

I guess you get what yoy pay. For $59 I shouldn't complain, but this hotel is run down and very basic. The carpets in the hallways are very stained, the sheets very thin and the towels don't liok clean. I stayed 4 nights and my roon was never cleaned. The so called breakfast is watery coffee and a muffin. They... More 

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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 20, 2014

I was reluctant to book this hotel because of the terrible reviews. However, I found the hotel to be alright. The staff was friendly and the room was clean. It is a suitable place to stay. It is close to Fairlane Town Center (shopping mall) and Greenfield Village/Henry Ford Museum.

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Dallas, Texas
1 review
5 of 5 stars Reviewed September 18, 2014

We arrived from Dallas, Tx, very tired and ready to sleep. Our room was not ready, but the staff at the front desk, Letitia Brown was eager to help us. She gave us a temporary room until our room was ready, and gave us a discount. She was very nice and empathetic that we had traveled so long and tried... More 

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Dearborn, Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 9, 2014

My wife and I moved to the Dearborn, MI area for a job and stayed at Extended Stay Dearborn. The idea was we'd stay there until we found an apartment. Our room was reserved 2 weeks ahead of our arrival. We arrived after driving over 1,000 miles. The 1st 2 rooms they gave us were both super filthy and stank... More 

Was this review helpful? Yes 5
South Orange, New Jersey
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 20, 2014

This room was the most disgusting I have ever seen. There was literally garbage strewn under the bed (empty soda bottles, food wrappers, papers, etc. The floors were sticky and the drapes and beddings were heavily stained. There was rotting food under the desk with swarming fruit flies. The hallways of the hotel had an unpleasant odor and it was... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that the cleanliness was not up to standard. To make sure this doesn't happen again, I have met with our housekeeping staff to review our cleanliness procedures and standards to ensure that your experience is not repeated. Our team is committed to satisfying our... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2014

This location is not where you want to be on a business trip! Dirty carpets, no shampoo/conditioner in the room, stained towels and bathtub. Extended stay residents on the "scary" side. People just outside the main entrance smoking....who knows what. No conference room available for business. Stay away....far away!

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Rockford, Michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 13, 2014 via mobile

Got a hotwire room for a last minute stay. Hotwire is a gamble and this time we LOST BIG! Black sticky lumps scattered on carpet. Wall edging pulling away. Only 2 chipped plastic glasses in the cupboard and a cracked and chipped coffee pot. Arrived after a late flight at 3 am and requested a later check out and was... More 

Was this review helpful? Yes 3
Dundas, Minnesota
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 22, 2014

There were some issues early on, including a hotel key that didn't work, and maintenance issues in the room. However, the staff fixed the situation to my satisfaction. The hotel is near a mall, which is good if you like to shop I suppose. I used the proximity of the hotel to Henry Ford Museum, which was a short trip... More 

Was this review helpful? Yes 3
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