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Country Inn & Suites By Carlson, Dearborn

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24555 Michigan Avenue, Dearborn, MI 48124 (Formerly Holiday Inn Express & Suites Dearborn West)
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Country Inn & Suites By Carlson, Dearborn
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Country Inn & Suites By Carlson, Dearborn
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (45)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (26)
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Fairborn, Ohio
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Country Inn & Suites by Carlson, Dearborn for three nights, July 26 and checked out on the 29th. The hotel lobby was attractive and the employees during check in friendly. Our room was very clean as was the entire hotel. The hotel appears to be fairly new. The negative was the morning free breakfast. One morning... More 

Was this review helpful? Yes
Kalamazoo
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When our full family travels together we need accommodations for 6 in one room or suite. Country Inn & Suites have very spacious rooms and large bathrooms. We don't feel jammed into a room. The breakfast was not as good as other chains but the eating area is nice. The pool heater was locked on high and the pool room... More 

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Tampa, Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stayed here once before with friends. That stay had mixed reviews. My room was ok, but my friends room was dirty and smelled. He complained to no avail. I decided to try again. This stay was terrible. My room was very dirty. Carpet dirty, counters dirty, sheets had stains on them. I checked in very late and there was... More 

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Travelers are raving about these Dearborn hotels

Chesterland, Ohio
Level Contributor
11 reviews
4 of 5 stars Reviewed 4 days ago NEW

It was busy when we arrived so the girl at the check-in was not very friendly. She did not tell us about the free dinners M-W (our stay) or the shuttle service to some attractions. However, our room on the third floor was very clean, spacious and quiet. One of the beds did make noise when you moved around but... More 

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Forest Park, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

Very disappointed in the way my family was treated...our family reunion booked at least 10 rooms months in advance, out of town visitors was turned away due to over booking of rooms staff gave several of our family reserved rooms away being greedy they didn't have an explanation Besides it was a convention and they paid with cash...sum of our... More 

Was this review helpful? Yes
Country I, General Manager at Country Inn & Suites By Carlson, Dearborn, responded to this review

Thank you for bringing this to our attention, even though this issue happened with other guests i wanted personally to apologize and explain that some of the guests in your group gave an invalid credit cards and upon contacting these guests they refused to provide us with valid credit card to hold the reservation on. Unfortunately, our policy at Country... More 

Dayton, Ohio
1 review
3 of 5 stars Reviewed 1 week ago NEW

Before we booked this hotel we called to see if they had a shuttle to Comerica field, we were told we would have to talk with the shuttle driver. When I went to speak with the shuttle driver the young lady at the front desk informed me the field was a nice distance away and the shuttle only went 5... More 

Was this review helpful? Yes
Country I, General Manager at Country Inn & Suites By Carlson, Dearborn, responded to this review

At Country Inn & Suites Dearborn we strive to deliver the highest superior service to all our guest, sorry to learn that from time to time we fall short in delivering that service each and every one of our guests deserve, and guest like you who let us know where we are lacking and were we can improve. Thank you... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and I and our two small children recently stayed close to 30 days at Countrey Inn & Suites Dearborn MI while me moved to the area. Moving is stressful but moving out of state is crazy stressful. Our stay here was wonderful! The staff was friendly, professional and accommodating. The manager Sam runs a tight ship with high... More 

Was this review helpful? Yes
Country I, General Manager at Country Inn & Suites By Carlson, Dearborn, responded to this review

Thank your your nice comments and i'm glad that you enjoyed your stay with us, customers like you always give us the courage to do more and make sure we never fall behind. welcome to your new home Dearborn, MI and please consider Country Inn & Suites your home any time. More 

Raleigh, North Carolina
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Country Inn & Suites while visiting the Henry Ford etc. The rooms were large and had a nice size bathroom. Check-in was lengthy and a little haphazard and we were the only guests checking in. One benefit is the discount on tickets to the Henry Ford. There were some drawbacks. One of the nights we stayed was... More 

Was this review helpful? Yes
Country I, General Manager at Country Inn & Suites By Carlson, Dearborn, responded to this review

Thank you for your feed back, i just want to assure you that your concerns been address with our team and a correction measures been implemented . Thank you again for your time and looking forward to see you here again soon More 

Hammond, Indiana
1 review
1 of 5 stars Reviewed 2 weeks ago

At the time of checkout, I had an issue with one of the nightly rates. The front desk clerk was swamped, the lobby was chaotic, and she stated there was nothing she could do. She gave me her managers business card and asked me to call Sam Hamdan later in the day. I felt comfortable and confident in doing so... More 

Was this review helpful? Yes 1
Country I, General Manager at Country Inn & Suites By Carlson, Dearborn, responded to this review

Thank you for bringing this issue to our attention again and sorry we couldn't resolve it to your satisfaction, even though your reservation was made online and documented and time stamped for any changes, but we will be more than happy to re-open your case and do further investigations to see if there is anything more we can do to... More 

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