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Novotel Trabzon

Cumhuriyet Mah kasustu Beldesi, Yomra 61250, Turkey
Hotel amenities
Novotel Trabzon
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157 Reviews from our TripAdvisor Community

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Traveler rating
    75
    62
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54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (35)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (27)
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Kuwait City, Kuwait
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Probably the best in Trabzon, for business or pleasure, good location, relaxed atmosphere, friendly staff. The family could have a good time in the hotel's gardens or the nearby mall. A good stop before going into the mountains.

Was this review helpful? Yes
Tuncay B, Yönetici at Novotel Trabzon, responded to this review

Dear Sir, Thank you very much for writing this review and valuable comments.I have passed on your positive comments to the concerned department heads that join me in expressing their appreciation for your motivating remarks which will be shared with our employees. We look forward to welcome you once more at our hotel, to experience with us the true Novotel... More 

Noosa, Australia
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Novotel is about a 15 minute drive to central Trabzon, easy with a car but possible by taxi or dolmus. Rooms are good and the breakfast was very good, note that it finishes at 10am. We saw a number of guests turned away who arrived just after 10. Most breakfasts finish at 10.30, perhaps hotel could look at this.... More 

Was this review helpful? Yes 1
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Thank you very much for writing this review and valuable comments. I have given your valuable comments my utmost concern. Besides that, I have passed on your positive comments to the concerned department heads that join me in expressing their appreciation for your motivating remarks which will be shared with our employees. We look forward to welcome you... More 

Tegal, Indonesia
Level Contributor
68 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
4 of 5 stars Reviewed May 22, 2015

Stayed there on May 2014. I booked the Sea View Superior Room for 1 night and I have correspondences with the hotel and was told that I would be upgraded one level above. As my token of goodwill so I booked the room on flexible rate (the highest rate) since the flexible rate of Sea View room is still cheaper... More 

Was this review helpful? Yes
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Virtualaris, Thank you very much for writing this review and valuable comments even a year later as you stayed with us on May 2104. Meanwhile, we do apologize for any inconvenience encountered. I have given your valuable comments my utmost concern, conducted an investigation to determine the involved staff still with us, and have taken the necessary actions to... More 

Pune
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 8, 2015

A conveniently located property, standard fittings & amenities, overlooking the Black Sea, with a Mall next door, which has a food court. the only downside I found was that the air conditioning was set for the winter, resulting in a very warm room, outside temp was 13C. I had to leave the window open all night Excellent buffet breakfast, with... More 

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Tuncay B, General Manager at Novotel Trabzon, responded to this review

Dear Mr. Grey, Greeting from Trabzon, Turkey, Thank you for completing tripadvisor following your experience with us. We are glad that you enjoyed your accommodation in Novotel Trabzon. Your positive feedback has been shared with the team and your comments will definitely encourage to strive to exceed our guests’ expectations. We thank you for taking the time to let us... More 

Punta Cana, Dominican Republic
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

i was trully surprised by this hotel. This hotel is just excellent. The reception staff has no problem with understanding and speaking english, Very polite and always smiling. The rooms are nice quiet, clean, stylish bathrooms, lovely beds and all the hotel just "smells good". Friendly bar staff, cuisine meets the expectations. I only can say perfect! - compared to... More 

Was this review helpful? Yes
Oguzhan B, Ön Büro Müdürü at Novotel Trabzon, responded to this review

We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback is extremely valuable to us as it helps us improve the quality of our service... More 

Jeddah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 23, 2014

Unfortunately, it wasn't a good experience this time in Novotel Hotel in Trabzon. I have booked a room one and half month ahead, however, I didn't get my prefered room. I requested for non smoking, but I got smoking room which annoying to me and my family. Although I'm a member of Accour chain of hotels, I didn't get any... More 

Was this review helpful? Yes
Oguzhan B, Ön Büro Müdürü at Novotel Trabzon, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Odessa
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 4, 2014

The hotel is nice and almost matches Novotel chain 4 star criteria. Pluses- excellent price for this time of the year, SPA centre,good breakfast,nice and spacious rooms, Minuses -cool as for winter time water in the pool,the food in the restaurant except breakfast was awful and too expensive+ waiter deducted tips from the bill himself as he decided it should... More 

Was this review helpful? Yes
Oguzhan B, Ön Büro Müdürü at Novotel Trabzon, responded to this review

We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback is extremely valuable to us as it helps us improve the quality of our service... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 28, 2014

This is my second time, I have been at this hotel and it just keeps getting better, I recommend using the In Balance massage center, they are well worth it. The hotel has nice firm beds and excellent food! The service all over the hotel is wonderful. I recommend to anyone looking for hotel with nice feel and view.

Was this review helpful? Yes
Oguzhan B, Front Office Manager at Novotel Trabzon, responded to this review

We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback is extremely valuable to us as it helps us improve the quality of our service... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 23, 2014

Really good hotel, I loved it I think it's the best choice in Trabzon, and it is right on the sea and there is a big mall next to it. The staff are amazing, they all so polite and classy. And its on the main street of Trabzon. If I'm ever in Trabzon again, I'll book in it for sure.

Was this review helpful? Yes 1
Oguzhan B, Front Office Manager at Novotel Trabzon, responded to this review

We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback is extremely valuable to us as it helps us improve the quality of our service... More 

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