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Novotel Trabzon

Cumhuriyet Mah kasustu Beldesi, Yomra 61250, Turkey
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1 room 1 guest
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Novotel Trabzon
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168 Reviews from our TripAdvisor Community

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Traveler rating
    78
    66
    12
    5
    7
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42
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60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (168)
  • Mar-May only
    (35)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (27)
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Trabzon, Turkey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel was so terrible, frist we checked in and the girl in the reception was talking to her friend didnt even bother to look and check us in, then our ac doesnt work and ( Nese nakinturk ) talks so rudley to us, after we kindly asked to change our room. Honestly don't recommend anyone !!!

Was this review helpful? Yes
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear our guest Aseel, Once more, thank you for shared your comments with me when you were in the hotel and also thank you for taking the time to tell us about your experience at the Hotel. I am sorry that your experience did not meet your expectations, due to full house and a very short time failure of AC.... More 

Istanbul, Turkey
2 reviews
5 of 5 stars Reviewed 1 week ago

It is my first time to visit novotail trabzon.when i came the staff very nice and helpful the guest and respect so i see the room is very nice for every thing.. Thank for stuff, i will be viste again in soon see you later.. Best wishes Jamal.....room 415.

Was this review helpful? Yes
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon. Sincerely, Tuncay Beyaz General Manager Novotel Trabzon More 

Glasgow, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 24, 2015

Friendly staff, comfortable rooms. The rooms have ac and heating which worked well. The true telling of a hotel is how quickly they respond to issues and when we had a problem with the bed, and the safe, someone was there almost immediately and the issues were dealt with quickly and a smile so well done Novotel. There is no... More 

Was this review helpful? Yes
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Greeting from Trabzon, Thank you for taking the time to tell us about your experience as well as the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon... Sincerely, Tuncay Beyaz General Manager Novotel Trabzon More 

New Delhi, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

It is like a RESORT hotel , strongly suggest to Pick the Rooms facing blacksea ,great tobe Outside of The city hassle of trabzon. The restaurant is quite big and you do not gel disturb by other clients. I also like The swimming pool. It is very cool

Was this review helpful? Yes
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Greeting from Trabzon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon.. Sincerely, Tuncay Beyaz General Manager Novotel Trabzon, More 

Kuwait City, Kuwait
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2015

Probably the best in Trabzon, for business or pleasure, good location, relaxed atmosphere, friendly staff. The family could have a good time in the hotel's gardens or the nearby mall. A good stop before going into the mountains.

Was this review helpful? Yes
Tuncay B, Yönetici at Novotel Trabzon, responded to this review

Dear Sir, Thank you very much for writing this review and valuable comments.I have passed on your positive comments to the concerned department heads that join me in expressing their appreciation for your motivating remarks which will be shared with our employees. We look forward to welcome you once more at our hotel, to experience with us the true Novotel... More 

Noosa, Australia
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 10, 2015

The Novotel is about a 15 minute drive to central Trabzon, easy with a car but possible by taxi or dolmus. Rooms are good and the breakfast was very good, note that it finishes at 10am. We saw a number of guests turned away who arrived just after 10. Most breakfasts finish at 10.30, perhaps hotel could look at this.... More 

Was this review helpful? Yes 1
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Thank you very much for writing this review and valuable comments. I have given your valuable comments my utmost concern. Besides that, I have passed on your positive comments to the concerned department heads that join me in expressing their appreciation for your motivating remarks which will be shared with our employees. We look forward to welcome you... More 

Tegal, Indonesia
Level Contributor
68 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
4 of 5 stars Reviewed May 22, 2015

Stayed there on May 2014. I booked the Sea View Superior Room for 1 night and I have correspondences with the hotel and was told that I would be upgraded one level above. As my token of goodwill so I booked the room on flexible rate (the highest rate) since the flexible rate of Sea View room is still cheaper... More 

Was this review helpful? Yes 1
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Virtualaris, Thank you very much for writing this review and valuable comments even a year later as you stayed with us on May 2104. Meanwhile, we do apologize for any inconvenience encountered. I have given your valuable comments my utmost concern, conducted an investigation to determine the involved staff still with us, and have taken the necessary actions to... More 

Pune
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 8, 2015

A conveniently located property, standard fittings & amenities, overlooking the Black Sea, with a Mall next door, which has a food court. the only downside I found was that the air conditioning was set for the winter, resulting in a very warm room, outside temp was 13C. I had to leave the window open all night Excellent buffet breakfast, with... More 

Was this review helpful? Yes
Tuncay B, General Manager at Novotel Trabzon, responded to this review

Dear Mr. Grey, Greeting from Trabzon, Turkey, Thank you for completing tripadvisor following your experience with us. We are glad that you enjoyed your accommodation in Novotel Trabzon. Your positive feedback has been shared with the team and your comments will definitely encourage to strive to exceed our guests’ expectations. We thank you for taking the time to let us... More 

Punta Cana, Dominican Republic
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

i was trully surprised by this hotel. This hotel is just excellent. The reception staff has no problem with understanding and speaking english, Very polite and always smiling. The rooms are nice quiet, clean, stylish bathrooms, lovely beds and all the hotel just "smells good". Friendly bar staff, cuisine meets the expectations. I only can say perfect! - compared to... More 

Was this review helpful? Yes
Oguzhan B, Ön Büro Müdürü at Novotel Trabzon, responded to this review

We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback is extremely valuable to us as it helps us improve the quality of our service... More 

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