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Crown Metropol Perth

Certificate of Excellence
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Great Eastern Highway, Burswood, Western Australia 6100, Australia
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Crown Metropol Perth
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Crown Metropol Perth
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794 reviews from our community

Traveler rating
    354
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    120
    48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crown Metropol Perth
See the most recent reviews
Greater Hobart, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The best family holiday yet! The hotel was great, staff and service great. The pool was so good we didn't leave it for three days! The kids loved the slide and the choice of shallow pools was fantastic. Didn't want to leave.

Review collected in partnership with Amoma.com

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Carramar
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there on Mother's Day............. as per usual with our other previous stays there; everything run like clockwork. No complaints about anything; right from check-in to check-out everyone went out of their way to make our latest Crown Metropol experience spot-on. We had a minor issue with lack of a 2nd toothbrush.........but that was easily sorted. I did set-out... More 

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Rockingham, Western Australia, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for our 30th Anniversary on the 10th of May. Lovely hotel very nicely furnished and comfortable. We enjoyed our stay very much in fact, but! and this was a considerable but, we had pre payed for our room through a third party which the hotel had confirmed at check in. We agreed to a $100 bond on the... More 

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. It is pleasing to learn that you enjoyed your anniversary at Crown Metropol Perth. It is also pleasing that after discussions with our team regarding the credit card charge it was resolved quickly. We hope to welcome you back in the future and once again, thank you for your time. Sincerely, Shaun D'Cruz General Manager... More 

Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with a family member who was visiting from the eastern states. Check in was seamless, professional and friendly. Room staff were the same. I think we were upgraded as I didn't book a room with a view & we certainly got one. Grounds, ambiance & decor were all impeccable & tasteful. As a resident of Perth, I... More 

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Perth Western Australia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great time we had over Mothers Day weekend, lovely weather, all the family, kids and grandies. Everyone had a great experience and enjoyable Mothers Day Lunch. Grandchildren had a great time around the pool 25 degrees helped.

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Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked just one night for our anniversary - and had a lovely experience. On check in the staff wished us a happy anniversary and they had organised some champagne and chocolates for our room, which magically appeared after we had gone for a wander around to explore the hotel and surrounds. We had a gorgeous view of the river... More 

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Donnybrook, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Rooms are on the expensive side for the average family but have beautifully appointed bathrooms. The whole complex offers a wide variety of restaurants, bars and entertainment. Friendly staff. Great for those special occasions.

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Perth, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At every turn and on so many levels we were disappointed with the facilities at Crown Metropol this weekend (but is this really unusual for Perth even though I live and love it here?). However, the managers/staff were open and willing to listen and try to make our stay more enjoyable. I have a feeling their hands are tied too... More 

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. Please be assured that your comments will be shared with the team particularly in relation to room maintenance issues. Your comments will also be shared with the Food & Beverage department as it is feedback such as yours that allows us to view our operations from a guest perspective and make improvements. Once again, thank... More 

Perth, Australia
Top Contributor
110 reviews 110 reviews
30 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I must say we were excited to stay at the Metropol because we have stayed at the Promenade a few times, however, apart from the bigger room and shorter walk from the casino and restaurants to our hotel nothing else was better. I pulled up outside the Metropol to have the car valeted but no one came up to the... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. Your feedback will be shared with the Crown Metropol team as we are committed to providing a memorable 5 Star experience to our visitors however on this occasion it seems we have not met your expectations. Your comments are valuable as it allow us to view our operational procedures from the guest perspective. Once again,... More 

Perth, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for the opening night of wicked and can't help thinking how over rated it is. Sure it's nice on the surface but look close and it quite rough in places with dirt and stains in many places. One way to judge a hotel is by what the clean the top of and looking down at the atrium it's... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. It is disappointing to learn that you were not satisfied with your recent stay and the overall standards. It is a Complex-wide commitment to provide visitors with a positive and enjoyable experience and I will ensure your comments are shared with all departments. I appreciate you taking the time to provide a review and we... More 

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