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Crown Metropol Perth

Certificate of Excellence
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Great Eastern Highway, Burswood, Western Australia 6100, Australia
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Crown Metropol Perth
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Crown Metropol Perth
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757 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crown Metropol Perth
See the most recent reviews
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Currently staying at crown perth in a club room, breakfast at club 9 is not 5 star asked if omelette was available was told yes but will be billed to our room, all 5 star hotels I have stayed at have egg options included. The buffet breakfast is the smallest selection of food I have seen at a club lounge.... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. Your feedback has been noted and will be shared with the management team accordingly. Our approach to operational improvements and enhancing guest experience is based on guest feedback such as yours and we appreciate you taking the time to post your comments. Please accept my sincere apologies for any disappointment experienced during your recent stay.... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From minute we arrived in reception the staff couldn't do enough for us. We booked a Club package and had beautiful view of the City. Room was very luxurious with jacuzzi spa and the hugest, most comfortable bed! Outdoor pool was also huge and good service from the poolside staff for drinks and snacks. Pre-dinner drinks in the Club 9... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent one night there over easter. Maybe because of the holiday crowd we were kept waiting for 45 min while our room was made up. Did receive a complimentary bottle of wine and chocolates maybe as compensation. Room was spacious and looked over the pool. Spa bath was great but the rest of the bathroom could do with an upgrade.... More 

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. Your feedback is valuable to us and we appreciate you taking the time to post a review. Your comments with regard to the breakfast offering a 9 Lounge have been noted and will be discussed with the Management team. Feedback from guests is of paramount importance in our endeavour to provide a memorable and enjoyable... More 

Perth
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

this is a tough one - the Metropol is a great hotel. The staff were really great and helpful, they even gave us a complimentary bottle of wine. The staff here are worth five stars any day of the week. The hotel itself is lovely, a huge improvement since its been rebranded as crown. The only thing that lets it... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your review. Your commendations regarding the team at Crown Metropol are appreciated and I will most certainly share this with them. The Hotel team and indeed, Crown Perth as a whole, appreciates your patronage and will continue to deliver a high level of service and to provide a memorable and welcoming atmosphere. Once again, thank you for... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I decided to suprise my partner for easter and as I had just been given a promotion at work I decided crown metropol would be the perfect place. I do have extremely high standards as we always stay with crown in melbourne in the club lounge. The rooms are completely tiny compared to melbourne, and fittings are outdated. We booked... More 

Was this review helpful? Yes 2
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Firstly, please accept my sincere apologies for any inconvenience or disappointment experienced due to the fault with the Spa. Your comments with regard to the quality of the food and beverage in 9 Lounge have also been noted and will be reviewed by the Management team. The feedback provided by our guests is valuable and... More 

Kuala Lumpur, Malaysia
Top Contributor
109 reviews 109 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I checked into this hotel on the first day arrival to Perth. We drove to this hotel and found it a slight challenge to find the main entrance (despite we have GPS). The valet parking is AUD 50 with in and out privilege. The checked out time is 11am and one have to pay money to extend even for half... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments are valuable and we appreciate you taking the time to post a review. I am pleased to read that you were able to enjoy a taste of what the Complex has to offer our guests and hope that if you do return some time in the future you will be able to experience... More 

Senior Contributor
42 reviews 42 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are here as part of our ongoing Kruger Cowne Australian tour having already been in Adelaide, Melbourne, Sydney, Blue Mountains, Surfers Paradise and Brisbane. Long trip. Many hotels, airports, etc. This is now the final day of our trip and we are at the Crown Metropol in Perth. Overall it is pleasant and peacefully situated (other than with a... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. Your feedback is valuable and we appreciate you taking the time to post a review. The Crown Metropol Perth team continually strive to provide a warm and welcoming environment for our guests and it is disappointing to learn that you found your visit impersonal. We do hope that if you are able to return some... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The Crown Metropol is probably if not the best accommodation in Perth when in comes to modern furnishings, layout and location. It also helps that the restaurants found within the complex are at a very high standard and having the only casino in Perth mere metres from your door doesn't hurt as well. Now people reading this will be thinking... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. We appreciate you taking the time to post a review. We are very fortunate in that we are able to offer spectacular views from the majority of our guest rooms however as mentioned in your review, not all rooms have a balcony. Your comments are valuable and once again, thank you for your time. Regards... More 

St. Ives, Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Crown Metropol (formerly Burswood Casino) ticks all the boxes for a 5 star hotel. The rooms are large and beautifully furnished with contemporary fittings, a wonderful black marble bathroom with separate bath and shower, and a functional work desk with good lighting and plenty of powerpoints. The king size bed was comfortable and I must say it is one... More 

Was this review helpful? Yes 1
Albany, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel many times and it has never let me down and this time was no exception, the problem was time constraints I did not arrive till nearly 1130 pm and was told that I had been upgraded to a spa room which was lovely but did not get to enjoy it, and I had also... More 

Was this review helpful? Yes
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