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Crown Metropol Perth

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Great Eastern Highway, Burswood, Western Australia 6100, Australia
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1,061 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Ths place is amazing and worth every cent , rooms are fresh and so pretty , room service is amazing and carvers is great value , gaming rooms are so much fun , would give ths the thumbs up , a must stay

Helpful?
Thank Susy D
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Susy D Thank you for your recent review. I am pleased to read that you enjoyed your stay at Crown Metropol Perth and were able to enjoy some of the facilities on offer at Crown. We look forward to seeing you again in the future. Sincerely, Andrew Cairns Executive General Manager Crown Perth Hotels More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed for 4 days with several families. Twin deluxe room for family of four was perfect. Spoilt for choice with a myriad of eateries from 5 star Modo Mio to McDonald's. Days spent from 7am - 7pm poolside while kids played on kids slide and pool. Staff at poolside bar were fab. Great place for a Staycation in Perth.

Helpful?
Thank Gloria C
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Gloria C Thank you for your comments. I am pleased you were able to take advantage of the facilities at Crown and were able to enjoy a family holiday. The Crown Metropol pool is indeed, a firm favourite with many families throughout the summer months. We hope you and your family return to Crown Metropol in the future. Sincerely,... More 

Sydney, Australia
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Well presented as you expected form a 5 star hotel. Staff are nice and helpful if you ask but many of them lack the warmth and genuine hospitality customer service and a simple thing like smile or greetings seems to be lacking. Lots of nice restaurants with small food court, a few bars and there's the casino. Check in when... More 

Helpful?
Thank Bazz J
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Bazz J I am pleased that you enjoyed your recent stay at Crown Metropol Perth. I will be sure to share your comments regarding the lack of friendliness from some of our staff with the operational team. A high level of friendly customer service is of utmost importance to how we operate the Hotel and we will take appropriate... More 

Perth, Australia
1 review
3 of 5 stars Reviewed 6 days ago NEW

Check in was fast mind you I arrived at 5.30pm. Service was great I feel the hotel let me down a bit I come to hotel Metropol when I have my anniversary at least every year it needs a lot of maintence and cleaness in traffic areas. Rooms need to be cleaned better. But over all staff at pool area... More 

Review collected in partnership with Amoma.com

Helpful?
Thank alfonsinag344
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear alfonsinag344 Thank you for your recent comments. I am pleased that you enjoyed your recent anniversary visit and please be assured that your feedback will be shared with the operational team to ensure a 5 Star level of service is maintained at all times. We hope to see you back at Crown Metropol in the near future. Sincerely, Andrew... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the chance to stay at this hotel to celebrate our 39 the wedding anniversary our son who lives in Perth purchased this treat as a Christmas present and both our sons for our anniversary gave us some cash to enjoy ourselves with a real treat We where visiting Perth from England to see my son and grandchildren so... More 

Helpful?
Thank lyell2015
Mandurah, Australia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great room. Extensive buffet breakfast. All good quality and high priced accordingly. Came to see the Lion King and had a couple of nights indulgence to go with it. All very nice but sadly unlikely to come again due to the cost.

Helpful?
Thank Rev1001
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful clean hotel , was Chinese New Year celebration going on, great decor , liked the man singing in the lobby , fresh flowers, room very clean , room service great, comfortable beds and everything you need the mini bar is equiped with, great stay will come back.

Helpful?
Thank Pravin A
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Pravin A Thank you for your comments. I am pleased you enjoyed your stay at Crown Metropol Perth and we look forward to welcoming you back in the future. Sincerely, Andrew Cairns Executive General Manager Crown Perth Hotels More 

Melbourne, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

we stayed in the hotel for 5 night for a conference in early December, had a room on 8th floor overlooking the extensions of the complex . We where paying over $500 per night , the pool area nice but due to the construction next door very very noisy. Our family members arrived Saturday night we all decided to go... More 

Helpful?
Thank violet w
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Violet W Thank you for your recent review. It is disappointing to read that your experience was marred by your inability to obtain a restaurant booking and the noise experienced poolside. The good news is that the construction is almost complete and Crown Towers is on track to open later this year. Our premium restaurants are very popular particularly... More 

Cairns, Australia
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It's a nice enough hotel at the Perth casino. It was very busy when I was there, checking in on a Saturday afternoon took 20 to 30 minutes. The view that I had was great overlooking the pool and out over the river to the city.

Helpful?
Thank David D
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear David D Thank you for your feedback. Please accept my sincere apologies for the delay you experienced during check in. Weekends are particularly busy at Crown Metropol and our front office team do all they can to check guests in as promptly as possible. We hope you will return in the future. Sincerely, Andrew Cairns Executive General Manager Crown... More 

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