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All 2 Burswood hotels

Crown Metropol Perth

5.0 of 5 Resort   |   Great Eastern Highway, Burswood, Western Australia 6100, Australia
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72%
Ranked #1 of 2 Hotels in Burswood
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Melanie L Melbourne, Australia
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536 reviews from our community

Traveler rating
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    91
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Perth, Australia
1 review
1 of 5 stars Reviewed 2 days ago NEW

This afternoon I tried booking the Club King Spa room on level 8 with river views. I was speaking to a lovely young lass called Abigail who double-checked (with her supervisor/s?) while we were on the phone and confirmed that, even though Burswood Crown Metropol had these rooms vacant for the night, they would not guarantee me a Club King... More

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Living in Melbourne the Crown Resort Group have made a name for luxury hotels and now they have done the same in Perth. Rooms are nice, clean and spacious, The staff are friendly and always willing to help and the atmosphere is luxurious! If you are looking at travelling in summer make sure you stop past the tropical outdoor oasis... More

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. We are very happy that you enjoyed your stay and the facilities on offer at Crown Metropol Perth. We look forward to welcoming you back in the future. Sincerely Shaun D'Cruz General Manager Crown Perth Hotels More

Top Contributor
62 reviews 62 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Let's face it... Perth has desperately needed a new entertainment complex and a real 5-star hotel for decades now and thankfully, Crown has answered the call. It has made my trips to Perth far more pleasant and I think it has pushed other hotels and restaurants in Perth surrounding areas up a notch in order to compete. The Crown Metropol... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Good Afternoon Hollytd Thank you for your feedback. I am pleased that you enjoyed your experience at Crown Metropol. It is our objective to provide our guests with a memorable experience without having to venture too far afield. Certainly with the warmer weather on our doorstep that will be very much the case with many of our guests choosing to... More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed two nights in August and had a good time. It was my husband's birthday and they provided us with a bottle of wine when we arrived, which was very nice! The room was ok, but not as nice as I would expect for a 5 star. And there was a water mark on the walls near the window... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your review. Your feedback is important to us as we use it as a tool to enhance our commitment to providing a truly memorable experience to our guests. All comments are noted and reviewed and we appreciate you taking the time to provide them. It is pleasing to learn that you had the opportunity of fine weather... More

Melbourne
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I really wanted to give this hotel a better score as we have stayed at the Crown Towers & Metropol in Melbourne before and the experience was always fantastic! Unfortunately though I can't do that on this occasion. We travelled to Perth from the East Coast arriving around 7.30pm at night The GOOD things - the casino was buzzing with... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments regarding the issues you experienced have been noted and will be investigated and reviewed as part of our ongoing commitment to providing our guests with a memorable visitor experience. Due to the atrium style lobby, noise does travel upwards and can be experienced in some of the guest rooms. It is with our... More

Melbourne
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed only a night at this hotel in August 2014, as I was attending a family wedding in Perth. It is mainly a gambling resort, with most of the guests reflecting that fact. This is only based on observation, but to give an impression; the range was between Chinese tourists with much younger females accompanying them, to young tattooed... More

Was this review helpful? Yes 2
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments are valuable and your experiences have been noted for review. Due to the size of the property and the volume of families who choose to stay with us we do have a number of rooms with interconnecting doors and we do understand that it is not everyone's preference. It is regretable that in... More

Perth, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for 2 days for our wedding anniversary & had 2 of the best days. Check in was polite & easy, our room was awesome. We were not affected by the construction happening, other than the view. The bed & pillows were awesome & we both slept really really well. We had an amazing dinner at Nobu where we... More

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your positive comments. It is pleasing to hear that your anniversary stay was a memorable one and that you managed to enjoy a few of the many options we have here at Crown Perth. We look forward to welcoming you back to Crown Metropol Perth in the very near future. Sincerely, Shaun D'Cruz General Manager More

Wongan Hills
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

love the luxurious look and roving entertainment and piano playing in foyer, choice of restaurants and rooms are all top class . We had to ask for the movie pass tickets, a little confusion as to what we were meant to receive as we booked through a booking agent not direct. Got the tickets in the end but had to... More

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

We appreciate your comments. I am pleased you enjoyed your stay at Crown Metropol and we look forward to welcoming you back in the near future. Once again, thank you for taking the time to provide feedback. Sincerely, Shaun D'Cruz General Manager Crown Perth Hotels More

Perth, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Hi 4 of us recently stayed at the Crown. We had 2 Luxe King rooms next to each other. We were upgraded to a view room with a view of the pool, river and Perth. had a wonderful time and enjoyed the buffet dinner at carver's. Would go back to stay in a instance.

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your positive feedback. It is pleasing to hear that your visit was a memorable one. We look forward to welcoming you back in the very near future. Sincerely, Shaun D'Cruz General Manager Crown Perth Hotels More

Perth, Australia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We recently spent a night in a 'Club' suite. Room wasn't ready when we arrived at 3.00pm, but staff at the desk were excellent despite being very busy on a Saturday afternoon. We were sent up to the Club lounge to wait, and our bags were taken care of. Great staff in the lounge, very friendly and made us really... More

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments will be shared with the team and in particular the 9 Lounge staff. All feedback is important to us as it assists in our commitment to provide a 5 Star experience to all of our visitors. Naturally, the view from guest rooms is compromised whilst the Crown Towers build is in progress however... More

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Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Perth 5*
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Also Known As:
Intercontinental Burswood Hotel Perth

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