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Crown Metropol Perth

5.0 of 5 Great Eastern Highway, Burswood, Western Australia 6100, Australia
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Certificate of Excellence 2014
Crown Metropol Perth
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595 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Terrible. We were there Saturday night for pre dinner drinks before a work dinner in the Atrium. My husband stood at the bar for 15 mins trying to buy just 2 drinks. What he got instead was no service at all. The bar was very busy but 15 minutes and still no service in unacceptable. He gave up completely. It... More

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Bassendean, Australia
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We decided to stay the night for our wedding anniversary and were not disappointed. Check in was busy but staff were friendly, the room was a Lux King View and was beautiful. It was a Friday night and we picked up a good deal for $258 for the night. We hit the pool which was packed, lots of kids which... More

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Kuala Lumpur, Malaysia
Top Contributor
89 reviews 89 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in a spa room recently, decided to splurge and spend the $500 per night. The room itself was wonderful, amazing views of the river, lovely bathroom, superb bed and well maintained. The wifi connection could have been better though, it seemed as if I was in a bit of a blind spot on the floor I was on.... More

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Perth, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Very disappointing wedding anniversary stay. We splurged and stayed at the crown metropol for our wedding anniversary for 2 nights. The rooms were comfortable enough. We were positioned on the 6th floor overlooking the car park. The staff were very rude and unhelpful. This was disappointing. I was leaning over the balcony inside the hotel and accidentally dropped my clutch... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Dear Miss 255103 Thank you for taking the time to review your experience. It would appear from your comments that your purse fhas fallen into the enclosed area for the 4 Hotel lifts. For Health & Safety purposes this area is locked and has restricted access and Otis, who are our Elevator Engineers are the only personnel permitted to enter... More

2 reviews
1 of 5 stars Reviewed 1 week ago

Horribly overpriced and they left a dirty glove on my toothbrush and failed to apologise!!! In fact they looked at me as if l had done something and didn't offer anything in return, not even a new toothbrush. Suggest people try somewhere else and get some value for money!

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Crown Metropol Perth pride ourselves on exceptional service and in this instance there seems to be an obvious lapse. You may be assured that the issue raised will be investigated thoroughly and actioned accordingly. Our focus on guest satisfaction is paramount and we take these matters seriously. Please accept my sincere apologies and we hope... More

Perth, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We found the technology of phone and lighting confusing and unnecessarily complicated. The room was comfortable but there was no turn down service common to 5 star hotels. It was expensive, especially when the prices go up considerably during the weekend. Because of its location (handy to the airport) and the excellent, but expensive restaurants, we use it frequently when... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your comments. We continually monitor guest comments for common trends and your comments regarding the in room technology will be taken into consideration. Guest comfort is always our focus and if there are way in which we can simplify operations we will look at alternatives. We look forward to welcoming you back in the future. If you... More

Perth, WA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

It has been on my bucket list to stay at least stay one night at this hotel, but the prices always put me off, as well as there being no opening windows or balcony. Our recent milestone wedding anniversary was a good excuse to go, despite the lack of fresh air.. Our room on the 10th floor did not disappoint.... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Good Morning Debbie L Thank you for your feedback regarding your recent stay at Crown Metropol Perth to mark a special anniversary. We have some room types that have balconies with sliding doors however these are limited to our Loft suites from floors 1-7 and our Infinity suites on floors 8, 9 and 10. Our room rates change frequently and... More

Perth, WA
Contributor
14 reviews 14 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in a club room with a view over a construction site accompanied by the associated noise of machinery. I can cope with that although it is very noisy and it's not as though the hotel has reduced their room prices in recognition of this fact. The hotel just isn't 5 star and all those nice touches that really... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

The team at Crown Metropol Perth is committed to providing our guests with a 5 Star standard of service at all times. We regret any noise associated with the Crown Towers construction and out of respect to our guests we have implemented restricted working hours on site. We are also mindful of noise disturbance emanating from the Lobby Bar and... More

Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Always a great place ad one of our favs. Worth a visit 100% great restaurants, excellent pool and poolside bars. You will love this place. Im sure its great for families, couples or business trips. Oh and don't go past the Rock pool restaurant, it is to die for and the derive is impeccable as it the Chinese restaurant.

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Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern and spacious rooms with plenty of entertainment and restaurant options. Nobu was excellent. The bottle of water in your room at $8.50 is a rip off, as is the min $10 charge at the overpriced convenience store. But overall, this is a good hotel.

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Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
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Also Known As:
Intercontinental Burswood Hotel Perth

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