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Crown Metropol Perth

5.0 of 5 Great Eastern Highway, Burswood, Western Australia 6100, Australia
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Certificate of Excellence 2014
Crown Metropol Perth
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Crown Metropol Perth
Crown Metropol Perth
Crown Metropol Perth
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666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment you arrive to the time you leave the service never falters. Who ever is responsible for training/recruiting staff they know there "stuff" From the way staff dress and present themselves, the smiles and genuine concern for the guest has always been consistent whether at the Crown in Melbourne or at the Metropole in Perth. The Rooms are... More 

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Bolton, United Kingdom
Top Contributor
129 reviews 129 reviews
46 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed yesterday NEW

OMG Where do I start on this review?? Trying to write a report 'open minded' for this hotel is a tough ask, to summarise my stay, Arrive at the hotel and there is a total mix up with my booking, I have travelled from Auckland NZ and its now 12.25am local time, told there could be a room available in... More 

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1 review
1 of 5 stars Reviewed yesterday NEW

OMG our lovely, expensive family break turned hideous. Overrun by families who have invited their suburban neighbours to join them for the day, dragging eskies and back packs behind them. No seating or service for premium paying hotel guests. And staff not prepared to do anything about it. It really is appalling the Crown allows this to happen. We know... More 

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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great stay over christmas (3 nights). It was expensive and you need to book months in advance to get the buffet lunch or cabanas but it is worth it. Great service, great rooms, great food and didn't feel crowded despite being so heavily booked. Still love the pools - great family hotel.

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Perth, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here before the Les Miserables show at the Crown Theatre and ended up with rather mixed feelings, considering the fact that the room cost nearly $500. On the plus side, if you pay for a king luxe view room you will get a good view, though at the moment it is partially obscured by the cranes doing construction... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I booked a night at Crown for our Anniversary. Was lovely to receive a complimentary bottle of bubbly! Pool is absolutely fantastic. Rooms are luxurious and very very comfortable! Although it puts a dent in the wallet - it is really worth it.

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Sydney, Australia
Top Contributor
64 reviews 64 reviews
64 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night over Christmas and were disappointed it didnt quite live up to the admittedly high bar set by the Crown Melbourne properties. The atrium and general common areas felt a bit impersonal and when we visited the pool it was not possible to get a seat and, while we were clearly struggling, noone came to... More 

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. It is disappointing to learn that you were unable to find a sun lounge at the pool area during your stay. The area attracts a lot of guests particularly over the Christmas and school holiday period. Please accept my apologies for any inconvenience or disappointment experienced during your stay with us. Once again, thank you... More 

perth
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

we stayed here on Fri 17th Jan.. we stayed in the king spa room which was beautiful but upon arriving we wanted our car in valet. The man asked us if we needed help with our bags.. we said yes and assumed we would see our bags up in our room within a short time. We checked in, got to... More 

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Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments regarding the delay in having your bags delivered to your room are concerning and please be assured we will discuss the issue at our management briefing. We are committed to providing a 5 star level of service and delays such as this are not acceptable. Once again, thank you for taking the time... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Every single things were fantastic; service staffs, food. Perfect for holiday maker no matter you are a couple or family. I spend most evening watching sun set at nice outlook to the river from the balcony. Good size swimming pool with fancy design Would recommend to people who looking for real 5 star hotel.

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I've been staying at the burswood/crown metropol for the past 6 years and overall the place is fantastic. Great facilities and restaurants so I would definitely recommend. I have to say though it's as if the valet staff slip completely under the radar... Do yourself a favour, ring for your car an hour ahead of time as you can be... More 

Was this review helpful? Yes 2
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your review. Please accept my apologies for the disappointing experience with valet service. Your comments will be shared with the relevant Managers for assessment with the objective that operations be improved in order to provide our guests with a true 5 star experience. I appreciate you taking the time to post your review and we hope to... More 

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Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
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Also Known As:
Intercontinental Burswood Hotel Perth

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