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Crown Metropol Perth

5.0 of 5 Great Eastern Highway, Burswood, Western Australia 6100, Australia
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Certificate of Excellence 2014
Crown Metropol Perth
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Crown Metropol Perth
Crown Metropol Perth
Crown Metropol Perth
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671 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

I have been here twice now and i will go back! I love the poolside bar, the room we got upgraded to had a pool view as it was our anniversary. We ate at the Atrium and Bistro G which was fantastic as well. The valet staff were very helpful and friendly and got us taxis no problem.

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Sydney, Australia
Top Contributor
102 reviews 102 reviews
32 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for five nights, in a room on the first floor. I was there as part of a conference. I had a view over a car park which was full of cars on my arrival day of Saturday. During the week was mostly empty. However, neither at any time was a it a very picturesque place so see.... More 

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Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

We travel monthly to Perth and 95% of the time we stay at the Crown complex. I am lost for words by our experience at the Metropol on this occasion, the customer service was shocking. Management really need to invest time and money on educating the staff on how to treat guests, or employ qualified people! Disgraceful!!!

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Perth,Wa
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

i have stayed here when it was Burswood & in 2013 when it changed to crown I can see big changes in both the hotel & the complex on the negative side it was near on impossible to get a seat around the pool area & all the reserved areas were gone 1st thing in the morning also room service... More 

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Brisbane
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment you arrive to the time you leave the service never falters. Who ever is responsible for training/recruiting staff they know there "stuff" From the way staff dress and present themselves, the smiles and genuine concern for the guest has always been consistent whether at the Crown in Melbourne or at the Metropole in Perth. The Rooms are... More 

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Bolton, United Kingdom
Top Contributor
129 reviews 129 reviews
46 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

OMG Where do I start on this review?? Trying to write a report 'open minded' for this hotel is a tough ask, to summarise my stay, Arrive at the hotel and there is a total mix up with my booking, I have travelled from Auckland NZ and its now 12.25am local time, told there could be a room available in... More 

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. The confusion surrounding your booking is of concern and clarification with regard to whether you booked through a booking agent or directly with our reservations team would be helpful. If the error was ours you can be assured that it will be dealt with internally. I do apologise for the delay in your check in... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

OMG our lovely, expensive family break turned hideous. Overrun by families who have invited their suburban neighbours to join them for the day, dragging eskies and back packs behind them. No seating or service for premium paying hotel guests. And staff not prepared to do anything about it. It really is appalling the Crown allows this to happen. We know... More 

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your feedback. Your comments are of great concern. It is Crown Metropol policy to provide our guests with the exclusive use of the poolside bar and grill and only registered guests are permitted access. With this in mind, it would be appreciated if you could contact my office to provide clarification of the issues you experienced during... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

So disappointing. We could have stayed at home and gone to our local public pool for a better environment and service. The non hotel guests with their back packs and eskies mean guests paying premium can't get seating or service. Staff refused to monitor. Have cancelled our extended booking and won't be recommending here again.

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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a great stay over christmas (3 nights). It was expensive and you need to book months in advance to get the buffet lunch or cabanas but it is worth it. Great service, great rooms, great food and didn't feel crowded despite being so heavily booked. Still love the pools - great family hotel.

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Perth, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here before the Les Miserables show at the Crown Theatre and ended up with rather mixed feelings, considering the fact that the room cost nearly $500. On the plus side, if you pay for a king luxe view room you will get a good view, though at the moment it is partially obscured by the cranes doing construction... More 

Was this review helpful? Yes
Shaun D, General Manager at Crown Metropol Perth, responded to this review

Thank you for your time in posting a review. I am disappointed to learn that your stay was not as enjoyable as you would have liked. I would like to apologise for the issues experienced with the TV freezing and your comments will be referred to the maintenance team for their attention. Crown Metropol offers free WIFI connection codes to... More 

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Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
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Also Known As:
Intercontinental Burswood Hotel Perth

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