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Crown Promenade Perth

4.5 of 5 Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
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Crown Promenade Perth
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Crown Promenade Perth
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452 reviews from our community

Traveler rating
    117
    171
    105
    41
    18
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39
168
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106
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Perth, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Arrived 30 minutes before check in and we were met straight away and directed to desk. Reception were extremely friendly and advised us on specials for eating throughout the complex. Room was large and clean. Extremely comfortable bed and modern furnishings. Tea and coffee in the room with fully stocked mini bar. extremely satisfied and will return and recommend. Thanks... More 

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Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was impressed that I could have our room before 3 pm . I went to a lunch function and later came back for a beautiful swim . The room was presented well - it was a nice touch to receive champagne and chocolates for my birthday. Lovely staff too. Judy

Was this review helpful? Yes 1
Mackay, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I pre booked this room especially requesting a Disabled room, the room was the size of a shoe box, and as my wife is confined to a wheelchair it was almost impossible for her to move around the room, the modified bathroom was fine but unfortunately the seat in the shower was broken, which she could not use, she used... More 

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Puttingdave, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. I was disappointed to read that you were dissatisfied with the layout of our special access rooms and that the shower seat was broken. This is certainly not the level of standards that we aim to provide here at Crown Promenade... More 

Travelers are raving about these Burswood hotels

Perth, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on a Saturday night in December for a work Christmas party. The rooms themselves are OK - cleanly maintained but nothing special (However, I believe they are being refurbished next year). Great location near everything Crown Perth has to offer and a nice buffet breakfast at Market and Co. next to the lobby. The service we received was... More 

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Bermo84, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. We were delighted to read that you enjoyed your recent stay with us and that you received the high level of service we aim to provide to all our guests. As you mentioned, we are delighted to announce that Crown Promenade... More 

Perth, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Couldn't have been more impressed with the service provided by all staff at the hotel. Helpful, informative, enthusiastic and even smiling; a rarity for hospitality staff in Perth. Rooms were basic but clean and after asking for a quiet room we were placed on the 7th floor, away from the lifts and at the back of the complex away from... More 

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Russell A, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. We were delighted to read that you enjoyed your recent stay with us. We strive to deliver exceptional service and wonderful experience to all our guests, and our teams take great pride and pleasure in those achievements. I will ensure... More 

Busselton, Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We got some very good rates for a two night stay at this hotel which made it very good value. The hotel is located close to casino and a short 5 min drive to the Perth CBD. The beds were a bit too soft for my liking but most hotel beds are :). Reception was efficient for both check in... More 

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Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The location and of this hotel being in the Crown entertainment complex is ideal, the attached bar and restaurants are good and the staff provide good service however the quality of the hotel rooms have significantly deteriorated since it was first opened as the Holiday Inn some years ago. The rooms are old and tired and in urgent need of... More 

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Ronniewin, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. I am pleased to inform you that Crown Promenade Perth will be undergoing a multi-million dollar upgrade commencing early next year. These improvements will not impact on our guest experience and we are delighted to advise that once complete, guests will... More 

Perth, Australia
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

So stayed at the Prom Sat night be prepared to pay 50.00 for them to park your car also be prepared to pay $400 a night ++++ that's ok if you have a function on and want to make a night of it but come on with a price like that there is just a little bit of an expectation... More 

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Motherofluzza, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. I was disappointed to read that you were dissatisfied with your overall stay with us. This is certainly not the level of service and standards that we aim to provide here at Crown Promenade Perth and I do apologize for the... More 

Bunbury
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Had the pleasure of spending a night here before departing for a cruise. Our checkin was handled by Duty Manager Chris, who went out of his way to help us. We were given a room in the newly renovated part of the Hotel and were greatly impressed by it - fixtures and fittings are modern and functional. The bed was... More 

Was this review helpful? Yes 1
Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Trevorrose, Thank you for taking the time to write a review on your stay at Crown Promenade Perth. We were delighted to read that you enjoyed your stay with us and that you had the opportunity to visit several of our other outlets throughout the Complex. We strive to deliver exceptional service and wonderful experience to all our guests,... More 

Singapore
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious room with space for a foldable bed without needing to fold up the bed after waking up. I appreciate the complimentary wifi & complimentary parking in carpark 6. Staff are friendly. Check in counter can be very busy at times.

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Additional Information about Crown Promenade Perth

Address: Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Perth 4.5*
Number of rooms: 291
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Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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