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Crown Promenade Perth

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Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
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Crown Promenade Perth
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583 Reviews from our TripAdvisor Community

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Traveler rating
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    127
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (583)
  • Mar-May only
    (172)
  • Jun-Aug only
    (161)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (141)
All months
Perth, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

The newly refurbished rooms at the Crown Promenade Hotel are fantastic, stayed there last night and it was great, very comfortable king size bed the room looked great had everything we required. Definitely recommend this hotel.

Was this review helpful? Yes
Rockingham, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We had an overnight stay to attend a local function and found the Crown Promenade to be in a very convenient location. The Reception and Bell staff were very welcoming and polite through the whole check in and check out processes. The room was very well presented and the bed very comfortable. We have stayed here previously as well and... More 

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Great Western, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed Saturday evening with my husband .greeted with a glass of wine and Macaroons mmmmmm delicious.i had to watch hubby didn't eat the plateful lol. Staff as always brilliant and always greet me back. Concierge included. I drive a couple of hours to get to the hotel and when I get there they have my room ready which is service... More 

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Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Check in time was busy, but they served, champagne, and delicious macaroons in the lobby, whilst we waited. ( wasn't long to wait) staff on counter were friendly, efficient, and very welcoming. Room was lovely, price was great. Room service dessert was yummy, and fast. Check out was smooth, they were so friendly, very interested in how our stay was... More 

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Perth, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

They were busy at the book-in counters but served champagne to people waiting in line - very nice touch. They were also very good about my parking in a restrictive area because I was running late for an event - the staff caused no problems and were very helpful to me. Only issue I had was that the room 'cards'... More 

Review collected in partnership with Amoma.com

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Perth, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We got a good deal via Facebook & went to celebrate a birthday, great location for the casino, a short drive to the city, beautiful rooms, friendly staff, all the convinces you would need. a nice place to stay.

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Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Gill Q, Thank you for choosing Crown Promenade Perth to celebrate a special occasion! It is lovely to read that you enjoyed your stay with us from the facilities to the service received. Once again, thank you for your feedback, and we do hope to have the pleasure of welcoming you back in the future. Kind regards, Sophie Taminau... More 

London, United Kingdom
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Great staff here really professional, friendly and seem genuinely pleased to see you. Are we in Perth? Oh, yes we are. Refurbished just means a bit of a slap and tickle of paint and new linen/ carpet. Really it is still very Holiday Inn here. Still i won't complain because we got a special offer. Full price would be the... More 

Was this review helpful? Yes
Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Rona d, Thank you for taking the time to write a review on Crown Promenade Perth. I was pleased to read that you enjoyed the level of service received from our teams and will ensure this is passed onto them. However, I was disappointed to read that the improvements done to the Hotel did not meet your expectations. Please... More 

Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here a few times for work and it's been great!! Front end staff are extremely helpful and very polite. Rooms are large and very tidy. I would recommend heading to the merry well for after work drinks as it's extremely close and has a great vibe

Was this review helpful? Yes
Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear Erica H, Thank you for taking the time to write a review on Crown Promenade Perth. Such a pleasure to read that you enjoyed the facilities as well as the service received during your recent stays with us. We look forward to welcoming you back to Crown Promenade Perth in the future. Kind regards, Sophie Taminau Hotel Administrator Crown... More 

Perth
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only stayed 1 night (a Saturday ). Surprisingly check in moved quite fast with a waiter offering a glass of sparkling wine to everyone in the queue. Something to keep in mind is try to get a room away from the lifts. As there were a few balls on in the convention center, there was a bit of excitement early... More 

Was this review helpful? Yes 1
Sophie T, Hotel Administrator at Crown Promenade Perth, responded to this review

Dear MelsonPerth, Thank you for taking the time to write a review on Crown Promenade Perth. I was pleased to read that you enjoyed your recent stay with us. Please note I have forwarded your feedback on room service to our Restaurant Manager for their consideration. Once again, thank you for your feedback, and we do hope to have the... More 

Hotel Review Summarization

What travelers say

  • Holiday inn(10)
  • Valet parking(6)
  • Room service(6)
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