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All 2 Burswood hotels

Crown Promenade Perth

4.5 of 5 Hotel   |   Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
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Ranked #2 of 2 hotels in Burswood
A recent review
5 of 5 stars reviewed yesterday
ChristineM6 Perth, Australia
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316 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Perth, Australia
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed today NEW

We stayed Friday and Saturday nigh of the Easter long weekend and were very disappointed in our stay. The staff was very nice, however the experience was disappointing. 1) staying at the promenade doesn't allow you to use the main Metropol pool. You can upgrade for $100 a day. 2) Friday night we had a lovely dinner at rockpool, and... More

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Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Just a one night stay but would stay again. Very welcoming & informative check in. Spotlessly clean room. All staff very pleasant. We usually stay elsewhere at Perth Crown but would definitely stay at the Promenade again....now our prefered accomodation...mainly due to the staff :) & I had the best sleep I think I've ever had not in my own... More

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Geraldton, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

I have just been to Crown Promenade Perth for a few days and we stay on a regular basis (approx. every 6 weeks). The staff, accommodation are the best! Always friendly, willing to help and make our stay a pleasure, unfortunately we couldn't stay longer but most of the staff remember us and always welcome us back. We try and... More

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Melbourne, Australia
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

I have never stayed in a hotel that so strongly pretended to be something that it was not!! This was previously a Holiday Inn that Crown has re-badged and claims that it is a 4.5 star hotel. The rooms are very basically appointed for this rack rate and the service is ad hoc. Examples of the poor quality assurance of... More

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Travelers are raving about these Burswood hotels

Top Contributor
89 reviews 89 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The staff are very nice. The rooms are clean. But the corridors are very institutional. There is no architectural or design flair. The rooms are functional and clean but there is no wow. The room cost $316 with out breakfast, a queen bed and a view of a car park. There is better value elsewhere. The complimentary sparking wine whist... More

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Brighton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

ABSOLUTELY FANTASTIC! Staff are amazing, rooms are amazing. My photographer canceled night before wedding, they found me one within 10 minutes of checking in. Service was amazing, we were upgraded both evenings and they accommodated for room service the morning of my wedding instead of going to the restaurant for breakfast. Definitely would stay here again.

Was this review helpful? Yes 1
Perth, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a 'Queen Balcony Room' online through an accommodation site. Cost was $445 for one night so certainly not cheap. It was ground floor. 'Balcony' view was a carpark across to train station. Room was neat but very basic. Bed clean and comfortable. Bathroom left a lot to be desired - was small and grubby. The grout in both the... More

Was this review helpful? Yes 2
Top Contributor
100 reviews 100 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the place for bogans to mix with other bogans doing bogan things. You are clearly meant to be "gaming" and it's a long way to the nearest supermarket to buy breakfast. $21 each for a continental breakfast is a joke. However, the rooms are well appointed, the beds comfortable and the staff in the lobby very helpful. But... More

Was this review helpful? Yes 3
18 reviews 18 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked 2 nights as members for our Anniversary and found our room to be dated and not what we normally expect from the old Holiday Inn or Crown Promenade. We found a spam and salad roll unopened in the fridge, no bar prices, no bed throws as shown and normally found on previous stays with friends. We were not... More

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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed in the studio spa room. Went to have a spa and brown scum started floating. It was like someone prior had a spray tan and jets were not cleaned properly.Slow service to get a toothbrush and sewing kit. Had to call in 3 occasions. Not happy

Was this review helpful? Yes 1

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Additional Information about Crown Promenade Perth

Also Known As:
Holiday Inn Burswood Hotel
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn
Address: Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Perth 4.5*
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
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