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Holiday Inn Express Chelsea

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1540 Commerce Park Dr., Chelsea, MI 48118
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Holiday Inn Express Chelsea
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60 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is now operating under Baymont. Holiday Inn must have pulled the franchise. The facility was not that clean, and charged me twice for the same room. They say they cannot issue a credit, even though it is their fault.

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Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel months in advance of our arrival. About two weeks prior to arrival we received an email from IHG letting us know that this location was no longer part of the IHG rewards family. The email indicated that our current reservation would be honored, or with their assistance, we could choose to make arrangements elsewhere. We chose... More 

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Travelers are raving about these Chelsea hotels

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

We had a couple of days stay in NYC before heading back to Sydney! Great Location and friend lyrics, staff! Late checkout provided and a car organized to JFK. Ask for Carlos! Worth the stay! Highly recommended!

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East Lansing, Michigan
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were greeted properly. When we determined that the air-conditioning in our room wasn't working, a maintenance person came to the room, changed a filter and declared that it was working. That was just before we went out for the evening. When we returned, the room was still stuffy. The air-conditioning wasn't cooling the room, but it was so late... More 

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Lansing, MI
Level Contributor
130 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed April 9, 2015

The manager and staff here are very accommodating for special requests such as room in a quiet location (when available). The king room was very comfortable, very nice to put up one's feet on a nice soft chair at the end of a long day. Will stay again!

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Bourbonnais
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

Stayed at property following daters water polo tournament and thought the place was very nice. Typical holiday inn express breakfast which is better than most places, very clean and friendly place. Definitely will stay here again when in the area!

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HIE_Chelsea, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Mark L, Thank you very much for taking the time to write a review regarding your recent visit to the Holiday Inn Express Chelsea. We work very Hard everyday to create a unique guest experience to each and every Guest visits our establishment, sometimes we can't reach that Goal due to set of policies, principles, rules, and guidelines formulated... More 

Farmington Hills, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 22, 2015

We attempted to book a block of rooms for an upcoming wedding. Our weekend is very busy, and it was difficult to find rooms. The Comfort Inn nearby was very accommodating, but they did not have enough rooms, so we had to split between two hotels. The booking manager (named Joseph) was very pushy on the phone with me and... More 

Was this review helpful? Yes 2
HIE_Chelsea, Director of Sales at Holiday Inn Express Chelsea, responded to this review

We apologize that Our Room Rates was not within your Budget, We do offer an Outstanding Value for price paid at any Room Type. The Holiday Inn Express Chelsea, Understands the importance of Saving Our Guests money, we do offer special deals for Book Early and Save where you can Save up to %30 off on your nightly rate, So... More 

genakay
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed February 16, 2015

Stayed here for one night due to a hockey tournament. I will not return or recommend it to others. The staff is rude and NOT focused on the customer. The only exception was the breakfast hostess who was extra pleasant. The room was very outdated and was not clean. There were numerous stains. The sofa sleeper was disgusting. The sleeper... More 

Was this review helpful? Yes 1
HIE_Chelsea, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Auswell 7 Genakay, We apologize that your stay was less than perfect, we work very hard to ensure that ALL of our guests are equally able to Relax and have an enjoyable stay. Hockey Teams as well as the rest of our Guests staying at the Hotel Please contact the Hotel directly to discuss the details of your Stay.... More 

Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 19, 2015

A Group of 20 families expecting to have a fun hockey trip arrived at this hotel Friday January 16, 2015. We were treated with the worst respect in the hospitality industry the general manager whom we dealt with was the main issue and I would advise anyone who is looking at this property to be advised that your business is... More 

Was this review helpful? Yes 2
JOSEF H, Owner at Holiday Inn Express Chelsea, responded to this review

Dear The Unknown Group, Unfortunately, we are unable to comment on the circumstances that led to your eviction from the Hotel at this forum. However, We will be using your opinion to make the necessary changes to ensure that we provide ALL of our future Guests with an enjoyable experience. Thank you, Layth S Hotel Owner More 

Atlanta, Georgia
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here on a trip to Michigan to see friends The front desk people were friendly and helpful both days we were there. The room was spacious, comfortable and clean. All hotels are non smoking in Michigan - but they gave me a room on the end of the building and I could easily go down the stairs and right... More 

Was this review helpful? Yes 1
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Tess38, Thank you very much for taking the time to post this review regrading your recent stay at the Holiday Inn Express Hotel in Chelsea. On behalf of the entire Team, Staff and Management, please allow me to thank you for your compliment. Its comment like yours Sir that inspire all of us to continue working hard day in... More 

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