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Holiday Inn Express Chelsea

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1540 Commerce Park Dr., Chelsea, MI 48118
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Holiday Inn Express Chelsea
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Holiday Inn Express Chelsea
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54 reviews from our community

Traveler rating
    13
    17
    15
    4
    5
See reviews for
24
11
3
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Farmington Hills, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We attempted to book a block of rooms for an upcoming wedding. Our weekend is very busy, and it was difficult to find rooms. The Comfort Inn nearby was very accommodating, but they did not have enough rooms, so we had to split between two hotels. The booking manager (named Joseph) was very pushy on the phone with me and... More 

Was this review helpful? Yes 2
HIE_Chelsea, Director of Sales at Holiday Inn Express Chelsea, responded to this review

We apologize that Our Room Rates was not within your Budget, We do offer an Outstanding Value for price paid at any Room Type. The Holiday Inn Express Chelsea, Understands the importance of Saving Our Guests money, we do offer special deals for Book Early and Save where you can Save up to %30 off on your nightly rate, So... More 

genakay
Contributor
11 reviews 11 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 16, 2015

Stayed here for one night due to a hockey tournament. I will not return or recommend it to others. The staff is rude and NOT focused on the customer. The only exception was the breakfast hostess who was extra pleasant. The room was very outdated and was not clean. There were numerous stains. The sofa sleeper was disgusting. The sleeper... More 

Was this review helpful? Yes 1
HIE_Chelsea, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Auswell 7 Genakay, We apologize that your stay was less than perfect, we work very hard to ensure that ALL of our guests are equally able to Relax and have an enjoyable stay. Hockey Teams as well as the rest of our Guests staying at the Hotel Please contact the Hotel directly to discuss the details of your Stay.... More 

Windsor, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2015

A Group of 20 families expecting to have a fun hockey trip arrived at this hotel Friday January 16, 2015. We were treated with the worst respect in the hospitality industry the general manager whom we dealt with was the main issue and I would advise anyone who is looking at this property to be advised that your business is... More 

Was this review helpful? Yes 2
JOSEF H, Owner at Holiday Inn Express Chelsea, responded to this review

Dear The Unknown Group, Unfortunately, we are unable to comment on the circumstances that led to your eviction from the Hotel at this forum. However, We will be using your opinion to make the necessary changes to ensure that we provide ALL of our future Guests with an enjoyable experience. Thank you, Layth S Hotel Owner More 

Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here on a trip to Michigan to see friends The front desk people were friendly and helpful both days we were there. The room was spacious, comfortable and clean. All hotels are non smoking in Michigan - but they gave me a room on the end of the building and I could easily go down the stairs and right... More 

Was this review helpful? Yes 1
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Tess38, Thank you very much for taking the time to post this review regrading your recent stay at the Holiday Inn Express Hotel in Chelsea. On behalf of the entire Team, Staff and Management, please allow me to thank you for your compliment. Its comment like yours Sir that inspire all of us to continue working hard day in... More 

Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2014

We come to Michigan to see family and every year we eventually realize that we are better off staying away from rather than with family. This is where Holiday Inn Express in Chelsea has been our friend. While there aren't many hotels in this area, there are enough that we could choose to stay in other places (and have). However,... More 

Was this review helpful? Yes 1
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear APerson66, On behalf of the entire Team Staff and Management, please allow me to say Thank you! Your Compliment will serve as an encouragement to all of us to continue doing what we do best, creating a unique guest experience to each and every visitor to our establishment. Its compliment like yours Sir that fuel the burning fire and... More 

Muskego, Wisconsin
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 23, 2014

Stayed here during NASCAR race weekend in August which I realize is a high occupancy time and extremely busy. My initial contact with the front desk (and who I believe was the manager) was less than warm. He pulled up my reservation and questioned when I booked the room since I had a such a reduced rate, letting me know... More 

Was this review helpful? Yes
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Weltz5, Thank you for taking the time to share your opinion regrading your recent stay at the Holiday Inn Express Chelsea. Our Hotel is the Smart choice for travelers who need a simple, engaging hotel to rest, recharge and get a little work done. specially during those busy NASCAR weekends, The Holiday Inn Express Chelsea provide just the things... More 

Chelsea, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2014

I have used their very small conference room more than 20 times over the past four years. Price was $50 plus tax, now $150 (terribly small room for that price). Had it booked days in advance, and they canceled the night before. "Had to use it for breakfast overflow.". Left us high and dry. Needed to find another facility 10... More 

Was this review helpful? Yes 1
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Zane N, Please accept our sincere apology for the schedule conflict on your recent meeting at our facility. We value your patronage and we hope that you would allow us the opportunity to serve your meeting needs around the Chelsea Area in the future. Thank you, More 

Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014 via mobile

No big surprises either way during our two night stay. Our king bed room had a love seat and fridge, a nice plus (not sure if that is an "upgraded" room...). Bedroom and bathroom were clean. My only critical room comment is the clothes hanger in the corner with no closet. Not a big deal, works just fine, but it... More 

Was this review helpful? Yes 1
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Kevots, Thank you for taking the time to write a positive review regrading your recent stay at the Holiday Inn Express Chelsea. I am glade to learn that you've enjoyed your stay with us, IHG Hotels strives on delivering consistent level of service and identical product throughout the region. Holiday Inn Express is The smart choice for travelers who... More 

Crystal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 25, 2014

I stayed at this hotel in July, when I checked in my room smelled. I thought it just need to air out so I turned the air on high and left. When I returned it still smelled but I was there so I stayed. The next morning my shower was so slippery that I almost fell twice..not good! The food..horrible... More 

Was this review helpful? Yes 1
JOSEF H, Manager at Holiday Inn Express Chelsea, responded to this review

Thank for taking the time to share your thoughts regarding your stay with us.Please accept our sincere apology for the overall dissatisfaction you experienced during your stay back on July . We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please contact one of our management team... More 

Boulder, Colorado
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed just one night and because we travel with our our dog we were charged an extra 40.00 which was not something we were expecting on top of the 165.00 a night for a week night. That 40.00 gets you a room that many pets have slept in and a dirty carpet but we know that is unavoidable when... More 

Was this review helpful? Yes 2
JOSEF H, General Manager at Holiday Inn Express Chelsea, responded to this review

Dear Maggie L, Thank you for taking to post a review regrading your recent visit to the Holiday Inn Express Chelsea. We apologize that your stay was less then perfect, we strive day in and day out to provide all of our guests with the chance to enjoy their stay. The Holiday Inn Express Chelsea is a pet Friendly Hotel,... More 

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