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All 8 Charlevoix hotels

Charlevoix Inn & Suites

2.0 of 5 Hotel   |   800 Petoskey Ave, Charlevoix, MI 49720 (Formerly Sleep Inn)
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66%
Ranked #6 of 8 hotels in Charlevoix
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Carla S Holland, Michigan
  • Overview
  • Reviews (52)
  • Photos (18)
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52 people have reviewed this hotel

Traveler rating
    20
    13
    13
    5
    1
See reviews for
10
22
2
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Holland, Michigan
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a comfortable two-night stay at this hotel which is very close to the bike trail running from Charlevoix to Harbor Springs. They allowed us to put our bikes inside our room and had maps and information of things to do. The staff was very helpful, the room was clean and functional, and they had a wide variety of... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This place seemed to have bad reviews on Hotels.com - I found it clean and comfortable. The breakfast offerings were well diverse and the dining area clean. Staff was very helpful and eager to please.

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good morning! Thank you so much for your time and your review. I'm glad that you enjoyed your stay. We appreciate all reviews, and we're continuing to make improvements each month - we just installed iPod/Android docking stations in all of our rooms and we have more improvements in the works! Thank you so much and have a great day!... More

Toledo, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I am completely impressed with the staff at this hotel! I originally had booked rooms at another hotel in Petoskey that for numerous reasons did not work out. Scrambling, we contacted this hotel to see if they had rooms available for check in for that day and the next two. The clerk (Nancy?) was unbelievably helpful and beyond understanding, especially... More

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Hello! Thank you so much for your kind review of our hotel. I'm really happy that you enjoyed your stay and especially our service. I'll be sure that Nancy reads your kind words. We are continuing to make improvements across the property and I hope you can come back and see them in the near future. Have a great day!... More

Detroit, Michigan
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I just got back from a two-night stay at Charlevoix Inn & Suites. The inn is located on the eastern outskirts of town, which is nice is you're looking for a break from all the hustle and bustle of the main downtown (read: touristy) area. The lobby area is clean and relatively spacious, with a small seating... More

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good evening! Thank you so much for your stay and your thoughtful and thorough review of your stay. It's nice to read how much you enjoyed your stay and especially our service. Service for our guests is so important, and we're happy to do just about anything to make a guest happy - especially things that are not expected. Thank... More

Farmington, Michigan, United States
Top Contributor
138 reviews 138 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Exterior is attractive and the property is close to town where the restaurants and shopping are located. Room keys did not work well requiring return to check in. We had room with two queens and they were beyond soft. No good if you prefer a firm mattress. Bathroom was small, only a sliding door and shower stall, no tub. Clean.... More

Was this review helpful? Yes 1
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Hello! Thank you for your review and your stay. I'm happy that you found the hotel attractive from the outside. We are continuing to improve the entire property with many more improvements planned. I'm sorry that the room keys and the mattress didn't work well for you. I'm happy that everything was clean, though. I will look into the room... More

Sterling Heights, Michigan
Top Contributor
133 reviews 133 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 17, 2014

The room was quite small, but was adequate for one night. The pool and jacuzzi were very hazy, not clean at all. The scum on the sides of the pool was so thick that people (children?) were writing their names on the scum. The hand rails were clean until they got to water level, then very hard thick scum was... More

Was this review helpful? Yes 2
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your review, and I'm very sorry for the condition you found our pool area and the room. I assure you that I am addressing this issue immediately. In regards to our Lake Charlevoix views, I'm sorry that you didn't care that we are set back from Lake Charlevoix. While we don't have direct lake access,... More

Olivet, Michigan, United States
1 review
3 of 5 stars Reviewed July 14, 2014

We went to Charlevoix Inn & Suites as a group of friends over Memorial Day Weekend. We were all able to get reservations very easily a couple weeks prior to the holiday. The rate was ok. The bedding and rooms were clean. However, the door lock had been jammed in the past and you had to be very careful to... More

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your review and your stay at our hotel.. While I'm pleased that you enjoyed our staff, but I'm very sorry for the condition of pool and other items you found during your stay. Please accept my apologies to not responding to the surveys that reported this issue. When the surveys don't have the guest's name,... More

Bloomfield Hills, Michigan
Top Contributor
136 reviews 136 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 29, 2014

The rooms were clean and the staff was very helpful. It is one of the most cost effective locations very close to the city. It is comfortable but not luxury. If you are looking for value and still stay close to the city, this is a good choice.

Was this review helpful? Yes 1
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Hello! Thank you for your stay and your kind review. I'm glad you enjoyed our hotel and the proximity it is to downtown Charlevoix. We are continually improving the property. Since June 2013, when we took ownership of the hotel, we have done a done of "back-of-house" items as well as some "front-of-house" items. More are in the works in... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 23, 2014

The reviews for this hotel seemed good. So we gave it a shot. We arrived early at 1:30 and room was not available. Not a big deal as check in is 3. So we went downtown and came back at 2:45. Room was still not ready as other people arrived and checked in. 3 still not ready. We finally checked... More

Was this review helpful? Yes 1
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you so much for your review, but I'm terribly sorry for the trouble you had with the room not being prepared in time for your arrival. I have addressed this with my Front Desk and Housekeeping teams. I'm terribly sorry that the Front Desk didn't offer you a discount for the trouble you were put through as... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

Stopped in late and they were very nice and had a room available. Rooms are nice and clean. Pool and hot tub very clean. Great experience and would come here again. Very reasonable priced. Staff are very nice. You get more than you pay for ..........

Was this review helpful? Yes 1
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Thank you for your review and your stay. I'm glad you enjoyed everything. You should like our renovations coming soon! We're excited to keep making the hotel better and better for our guests - we love creating great value! Have a wonderful day and come to Charlevoix soon again. Best, Jonathan P. General Manager More

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Additional Information about Charlevoix Inn & Suites

Address: 800 Petoskey Ave, Charlevoix, MI 49720 (Formerly Sleep Inn)
Phone Number:
Location: United States > Michigan > Charlevoix County > Charlevoix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Charlevoix Inn & Suites 2*
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Also Known As:
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites

18 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
With gorgeous views of Lake Charlevoix and an adjacent setting to Charlevoix Golf Club, the Charlevoix Inn & Suites' smoke-free facilities make your stay just right for your time in Charlevoix the Beautiful. Amenities include a complimentary continental breakfast with locally roasted and freshly ground coffee, complimentary wireless Internet access, indoor pool and hot tub, and a 24-hour Front Desk team. All rooms feature 39" LED TV's, coffee makers, iron and ironing boards, and complimentary bath amenities. Many rooms feature full views of Lake Charlevoix. Other rooms include views of Charlevoix Golf Club. Escape to Charlevoix and only stay at the best today! ... more   less 
Number of rooms
60

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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