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Charlevoix Inn & Suites

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800 Petoskey Ave, Charlevoix, MI 49720 (Formerly Sleep Inn)
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Charlevoix Inn & Suites
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Charlevoix Inn & Suites
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166 Reviews from our TripAdvisor Community

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Traveler rating
    48
    54
    42
    15
    7
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54
67
8
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (166)
  • Mar-May only
    (32)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (15)
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    (16)
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Owosso
1 review
4 of 5 stars Reviewed yesterday NEW

Extremely clean and bright; great showers; beds were soft and comfy but not needed a bit more support; price was good. Staff was very helpful, nice sitting areas; bright lights in the room - rare! Needed more than one chair in the room but that was not a big deal.

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Mineral City
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

Had one problem after another..TV didn't work first night, mold in the shower and was told that it would not be "fixed" until September.was given key to 2nd room only to find more mold in shower than first...we bought cleaner next day to clean it ourselves, was told they could not use any bleach??(wonder how they disinfect surfaces??), overly soft... More 

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your review and your stay. We were affected by a cable company outage that affected most of Northern Michigan. I'm sorry for that issue that was out of our control. I'm also very sorry for the misunderstanding with the showers you saw. We have a select few rooms that were caulked with the incorrect caulk... More 

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Overall good stay. Had a nice staff, it was clean, adequate breakfast, 24 hr coffee station, quality mattress, sofa bed not so comfortable, We would stay here again. Liked the kitchen area in the suite, liked the sink separate from shower, would prefer two double beds over the King however.

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day, Frederick! Thank you for your stay and your review. I'm glad you had a good stay - from our team to the cleanliness. Thank you for your suggestion of two double beds in that suite. We do have standard rooms with two queens or two double beds, but as we look at our next set of renovations, I'll... More 

Walkerton
1 review
5 of 5 stars Reviewed 3 days ago NEW

Loved the pool and hot tub and girl at front desk was awesome. I'm really bad at remembering names! My husband and I were in a motorcycle trip to beaver island and your hotel was perfect for that!!!!!

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your stay and your kind review. I'm so happy that you had a great experience with our pool area, our Front Desk team member, and our hotel in general. I hope you had fun on Beaver Island. Have a great day! For the love of hospitality, Jonathan P. General Manager More 

Livonia, Michigan
1 review
1 of 5 stars Reviewed 3 days ago NEW

t the rooms need to be updated !!! The clerks and housekeeping seemed unhappy...and never said good morning or anything ! I felt funny walking into the lobby with no warm welcome ! My sheets were not changed and they did not clean my room at all !!!!!!! poor to say the least !

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your stay and your review. I'm really sorry that you didn't care for our rooms and I'm more sorry that our staff wasn't more welcoming. I will absolutely address that. "Good morning," "Good afternoon," and "Good evening," are MUST phrases from my staff and I will reiterate that with them immediately. If you would like... More 

New York City, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel quality was OK. For the price and in the area, it is about the best value. We will keep on returning to this hotel because of the price based on what you get. That is all I have to say. 12354

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Thank you for your review and your stay. I'm glad that you find us the best value for our area. We will continue to improve our hotel monthly, and I hope you continue to notice the new things we've done since we purchased the hotel in June 2013. Have a nice day and we'll be happy to welcome you back!... More 

Holland
1 review
2 of 5 stars Reviewed 3 days ago NEW

First of all we reserved the room for a wedding months ago. We were quoted a discounted rate for being a part of a wedding party. When we got there we had to pay a lot more than what we were quoted. When we talked to the front desk they said they would look into it. During our two day... More 

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your room. I certainly want to look into this for you, and I'm so sorry that it wasn't properly addressed for your stay. I don't recall speaking to you, but I would like to help and find out more details to make sure I have all the proper information. You can contact me at jpack@rileyhg.com.... More 

Michigan
1 review
3 of 5 stars Reviewed 3 days ago NEW

We love the location, the pool and hot tub and the breakfast. Unfortunately, the housekeeping staff did not clean our room without prompting for 3 days in a row. The cost of staying in Charlevoix during Venetian Festival is expensive, and we understand that, but keep the rooms clean and beds made!

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your stay and your review. I'm glad that you enjoyed our location, the pool area, and our breakfast. I'm sorry for the housekeeping performance, and I have addressed that with them. Your comments will help them do better. Thank you for your stay and I hope you had a nice time at Venetian Festival! For... More 

Caledonia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We arrived early and found that our room was not ready yet. The front desk staff went immediately to housekeeping and made our room a priority. When we later checked in, it was clean and ready to use. The rooms on one sid have a wonderful view of Lake Charlevoix.

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Hi Donald! Thank you for your stay. I'm glad you had a nice stay and that we could coordinate to get you in quickly for your early arrival. Have a great day! For the love of hospitality, Jonathan P. General Manager More 

Garden City
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were very happy staying at the Charlevoix Inn & Suites. Our room and the common areas were very clean. We enjoyed the pool and hot tub very much. We spent several afternoons out in the yard just enjoying the view and relaxing. This is a great value when you consider a continental breakfast is offered. There were many choices... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good afternoon! Thank you so much for your stay and your review. I'm really happy that you found our hotel - the room and the common area - very clean. I'm glad you enjoyed our pool area and breakfast, too! Thank you again. I hope you had a safe trip home and have a wonderful August! For the love of... More 

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