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Charlevoix Inn & Suites

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800 Petoskey Ave, Charlevoix, MI 49720 (Formerly Sleep Inn)
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Charlevoix Inn & Suites
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Charlevoix Inn & Suites
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84 reviews from our community

Traveler rating
    30
    20
    24
    7
    3
See reviews for
22
33
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (25)
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    (28)
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    (15)
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    (16)
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Grosse Pointe Shores
1 review
5 of 5 stars Reviewed 2 days ago NEW

Waterfront rooms are breathtaking. This resort is always spotlessly clean and wonderful to stay at. I would recommend it to families and singles. Now that there is an outdoor pool on the bay this has added to the summer experience.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your review, but I think you may have meant to write it for our sister hotel, the Cherry Tree Inn & Suites, in Traverse City. I'm sorry for the confusion. Our sister hotel has done a great job at cleanliness and amenities and we are working to get to the same level as that great... More 

Mount Pleasant, Michigan
1 review
4 of 5 stars Reviewed 3 days ago NEW

Close to Lake Michigan! Kind of loud, but comfortable bedding. Enjoyed the Iphone docking station. We had a normal view which was not bad, overlooked the golf course. Was able to see the lake view from another room, it was pretty although the lake was far away. Loved how close it was to the downtown area.

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Thank you for you stay and your review. I'm glad you had a nice stay and found us convenient to both lakes and downtown. We are fortunate to have really pleasant views from most of our rooms - whether it's overlooking Lake Charlevoix or the golf course, it's better than some inner city views. Have a wonderful end of May.... More 

Fraser
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good place to stay, recommend this inn. The staff was attentive, polite, very accommodating. Really good rate for a clean room with good amenities. Only negative, mattress was like sleeping in a hammock.

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day, Matthew! Thank you for your stay and your kind review. I'm happy that you enjoyed our staff, our rates, our cleanliness, and our amenities. We continue to make a variety of improvements to the hotel. I will look into the mattress concern you shared. Thank you! For the love of hospitality, Jonathan P. General Manager More 

Plymouth, Michigan
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel was fine for one night and overall inexpensive compared to other hotels in the area. Some issues we noticed was the mattress was hard and the A/C was giving us issues at times, but service was great!

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good evening! Thank you for your review. I'm happy you had a nice stay. I apologize that the mattress was hard and that the A/C gave you issues. I will look into both issues to make sure they don't affect future guests. Glad that service was great! Have a wonderful May! For the love of hospitality, Jonathan P. General Manager More 

Brighton
1 review
3 of 5 stars Reviewed 6 days ago NEW

Upon our arrival, there was a power outage. The staff at the desk were really overwhelmed by this. It happened to be less than 2 hours before the patrons had to be at a wedding! Have an A-B-C PLAN for these instances so that you can ensure everyone gets to their room promptly. If your server is down, or you... More 

Review collected in partnership with this hotel

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your review. I'm very sorry for not preparing my staff well enough to handle this power outage. That will not occur again and I have been making measures to have them prepared much better for the future. Please accept my apologies. Although the outage was a very unexpected and beyond our control, we should have... More 

Escanaba
2 reviews
4 of 5 stars Reviewed 1 week ago

a person told me i paid too much for that time of the year for our rooms. overall i thought it was a good place too stay and quite. the hot tub and pool area looked great once they finish - that is something i would of liked to enjoy

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good evening! Thank you for your stay and you review. I'm happy that you really enjoyed your stay. I assure you the indoor pool and hot tub do look fantastic now that they are open and complete. We have new furniture arriving for the pool area this week! Thank you again and have a wonderful May! For the love of... More 

Ishpeming, Michigan
2 reviews
2 of 5 stars Reviewed 1 week ago

Upon arrival the hotel looks beautiful from the outside. The inside is a little dated and didn't appear to be kept up as well as we'd hoped. The pool was closed for updates and although we were emailed about it a few days before our arrival, it was too late to book another hotel. We also had a situation with... More 

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good evening, Sandra, Thank you for your review. I'm terribly sorry that you found your stay so disappointing. We are working hard to improve our property, having just completed our indoor pool area. We are now making plans for room renovations and lobby renovations. I'm sorry that we didn't give you enough opportunity to book another hotel in the area.... More 

Alpena, Michigan
1 review
3 of 5 stars Reviewed 2 weeks ago

Always looking for a place with a pool. Checked in and was told pool and hot tub under repair, but could have a coupon to go use the motel pool down the road. Didn't even offer a slight discount. Bath sink wouldn't drain. 2 queens were more like two large twins. Not very friendly woman at desk either. Breakfast average.... More 

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Dear Bev, Thank you for your stay and your review. I'm very sorry that our pool was down for your stay. Since purchasing this hotel, we have done a variety of improvements that fixed aesthetic items, functional items, and even the way the hotel was built. It's a great, safe building, but we are continuing to work and make it... More 

Cincinnati
1 review
3 of 5 stars Reviewed 3 weeks ago

I've stayed here before, and it's fine overall, but I had several problems in my room. I wanted to cool the room off, but the HVAC unit was so noisy that I could only leave it on for a few minutes before I had to turn it off. I opened the window to cool the room off. The only bedside... More 

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Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Hi Winifred! Thank you so much for your stay. I'm very sorry for the issues that you experienced. Part of our improvements to the property will include new lighting in the rooms. Since purchasing the property, we have been making countless improvements, and we're excited to continue doing so much more! The HVAC unit has been fixed, though. I'm sorry... More 

Frankenmuth, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The room was not bad except for the noisy pocket door leading to toilet & shower. The breakfast was below average. The staff was friendly. The pool area needs to be redone but I understand that is planned for sometime in May. The location is okay but not as close to the lake as it appeared on the web site.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jonathan P, General Manager at Charlevoix Inn & Suites, responded to this review

Good day! Thank you for your stay and your review. Thank you for your suggestions of where we can improve. While I wish we had all those improvements done now, we are always working on them. The pool is being redone and will be done by the end of this next week. We're very excited for that. We are going... More 

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