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Mountain Grand Lodge and Spa

Certificate of Excellence
1 Boyne Mountain Road, Boyne Falls, MI 49713
Mountain Grand Lodge and Spa
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120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
48 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience was all too brief, having been hired to speak to a group who had chosen this wonderful venue for a retreat. The service staff was attentive and engaging. The accommodations are immaculate and very comfortable. For the professional meeting planner and/or speaker, I call attention to the very responsive and oft-forgotten Audio/Visual crew who are exceptional. An all-around... More 

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Saint Louis, Missouri
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family stayed at the property in the summer and were very happy with all the fun family activities. The hotel has great amenities, but it was the family activities that will bring us back. My kids loved the zipline and the chairlift. We also took advantage of the outdoor movies, s'mores by the fire and the waterpark. Get location... More 

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Rochester, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 17, 2015

The hotel and dining were excellent. We attended a conference and are looking forward to going back for pleasure. The staff at the hotel were amazing and really helpful. The only complaint was that the spa was not available during our stay for cleaning.

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Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 9, 2015

We stayed over Easter weekend and went to Avalanche Bay with our kids 11 and 9. We purchased the package with breakfast and water park. We got free entry to the water park the night before and the day we left. Our kids really liked the hotel indoor/outdoor pool too. It was much warmer water than Avalanche Bay! The breakfast... More 

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Loveland, Ohio
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 2, 2015 via mobile

we thoroughly enjoyed three nights over spring break. The package with lift tix and breakfast included was a great deal. The rentals were reasonably priced too, and we got a credit to use towards buying used equipment. The service was amazingly accommodating. We got a free rollaway bed, we were allowed to leave a day early with day before notice... More 

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London, Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 29, 2015

Our Family has visited this property many times over the past 18 years. The reason we keep coming back is they offer a quality product that always delivers consistency and fantastic value. Boyne offers Canadian residents over the ONTARIO MARCH BREAK the ability to settle your resort bill with Canadian CASH dollar for dollar. So at times when our dollar... More 

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Sault Ste. Marie, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

This was our first trip to Boyne and Avalanche Falls. We were not disappointed. We travelled with 3 boys aged 4-10 and they had a blast. The rooms were very clean. The waterpark is on par with Great Wolf Lodge in Traverse City if not slightly better. The lines for rides were shorter and there was a greater variety of... More 

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Royal Oak, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

One amazing weekend highly recommended, (stay & skii package) staying at the Lodge, two day skiing, tubing, everything was great. Not fan of the short zip line ride, great comfy breakfast at Evertt, staff super helpful and friendly, definitely coming back..

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Detroit, MI
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 11, 2015

The lodge is beautiful, the view is great but for the price it's not the value you'd expect. We booked a basic room and ended up upgrading once we arrived and saw we had a view of the parking lot. For $300 more we got a mountain view room with a jacuzzi tub in the room. The temperature of the... More 

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2 reviews
2 of 5 stars Reviewed February 15, 2015

The first two nights, we couldn't get the temperature of the room above 55 degrees. I finally told the manager this morning that something needed to be done. We have not had any housekeeping services to date and they keep telling us that they are just so busy. When you consider the room price, the hotel services need to be... More 

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April R, Manager at Mountain Grand Lodge and Spa, responded to this review

Dear Mr. Adam B. We apologize for the inconvenience you experienced during your recent stay with us. After our technician reset the heat, it showed as working properly, and we do regret that the initial resetting of the heat pump did not entirely resolve the issue and we had to return again the following morning to remedy the mechanical failure... More 

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