Having been to the Townsend hotel many times I was amazed that the people who say they own it are so rude and disrespectful to other places of business in this area. Having encounter these people outside of the hotel was the worst experience I have ever experienced. They treat others as if they do not matter and throw the... more

The staff at the Townsend was friendly and the service was excellent . The suites were roomy, comfortable and had a large marble bathroom. I had read reviews before our stay and was a little concerned about the "smokey" smell, but honestly, we did not have an issue with that at all. We ordered room service for breakfast and all... more

We were in town for a wedding and decided to book a room at the Townsend Hotel for one night. We were pleased with our decision. THE GOOD: --To our surprise, we found the hotel to be overall stylish, lovely and elegantly decorated. --Check-in and check-out was seamless, easy. --The bathroom was large, clean and comfortable (although there is no... more

The mixed reviews reported can be understood in the context of price and the smoking smell.. Yet, this hotel still is one of the most outstanding in the area and is quite similar to the Ritz Carlton and Four Seasons chains. The smoking smell is a problem in some rooms and if you stay there enough, you learn that it... more

Previous reviews about a smoking problem in the hotel are right on the mark. Although the Townsend is a non-smoking hotel, a very strong cigarette smell was found in the first room we checked into. We were relocated to another room, which was fine. However, my wife and I were awoken each morning to the smell of cigarette smoke which... more

I have been coming to this hotel for about 8 years for business. I have arranged to have numerous, multiple day meetings here for up to 100 people. Working with the sales staff and catering manager is always easy as they will accomodate my sometimes quirky requests. I have brought my fussiest business partners here from Chicago (one who lived... more

We have stayed here every December for about 3-4 years. I have always been sort of surprised at its five star rating...but this year it simply can not live up to the rating. Problems after problems. Next time we plan on staying in Rochester Hills, Mi at Royal Park. Below is a list of problems we had this year. Every... more

The Townsend has a reputation as one of the best hotels in the Detroit area. Staying at the hotel for the first time, I was struck by how unimpressed I was. While the rooms were clean, and the bathrooms were spacious, I didn't think we got that much more for our money than we would get staying at a mid-price... more

I had the pleasure of spending a month at The Townsend this summer, while I was working on a film in the suburbs of Detroit. I was so pleased with my experience there, I was sad to leave! First off, the staff is absolutely welcoming and warm in a very genuine way. I was greeted by name within a day... more