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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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1 room 1 adult
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BEST WESTERN of Birch Run\/Frankenmuth
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653 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN of Birch Run/Frankenmuth
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Shelby Twp, United States
1 review
1 of 5 stars Reviewed February 17, 2014

The were showers backed up and the beds extremely uncomfortable. We were offered the romance package and were told that there would be pettals all around the bed. none were found when we got there. There were candles, but no lighter, when we asked for a lighter, we were told that the it was a non smoking room. The wine... More 

Review collected in partnership with Best Western

Helpful?
Thank Henry V
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking the time to write a review of your recent stay at our Hotel. We are concerned about the problems that you experienced during your recent visit for a Valentine''s getaway. Thank you for taking the time to bring these matters to our attention. We accommodate many guests each evening, and the principal goal of our hotel... More 

1 review
3 of 5 stars Reviewed February 17, 2014

The stay was ok for the price we paid. Pool area was very loud when we were trying to relax in the hot tub. But kids will be kids and there was about two dozen of them in the pool. Breakfast was very good, and overall our stay was fine.

Review collected in partnership with Best Western

Helpful?
Thank Jan B
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking the time to write a complimentary review of your recent stay here at the Best Western of Birch Run Frankenmuth. We appreciate your business and hope to see you again soon. More 

Dunnville, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 15, 2014

Stayed at the Birch Run Best Western for a 3 day stay.It was a occasion of my wives Birthday/Valentines combination, which included the romance package. This was a fantastic stay. Everything was taken care of as per request, the room was more then accommodating, and the experience and smile from my wife was more then worth the trip. I have... More 

Review collected in partnership with Best Western

Helpful?
Thank 905Jesse69
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are... More 

Warrensburg, Missouri
1 review
1 of 5 stars Reviewed February 11, 2014

Hotel and staff were nice, but they STOLE 200$ (UNAUTHORIZED CREDIT CARD CHARGE) from me claiming I smoked in my room. I DIDN'T. With these unauthorized and unjustified charges, I guess we have to worry about identity theft when staying at Best Westerns.

Helpful?
Thank Terry C
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

While I do understand your frustration concerning your smoking fee, our Hotel does enforce the Michigan State Law of no smoking in our guest rooms. Each and every guest that stays with us initials the acknowledgement that there is a fee for any guest room that is smoked in. We do advertise and strictly enforce a smoke free Hotel. More 

Frankenmuth, United States
1 review
4 of 5 stars Reviewed February 10, 2014

Very friendly staff. Willing to out of their way to help you. Very clean rooms. Could use a bit more variety of foods for breakfast. But over all good service. Excellent location for shopping at Brich Run and also to visit Frankenmuth.

Review collected in partnership with Best Western

Helpful?
Thank Ruthanne V
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

We would like to thank you for taking the time to write a complimentary review of our hotel. I am passing on your comments to our staff, knowing that it will serve as an inspiration to them, to encourage them to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at... More 

East Tawas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 30, 2014

The hotel was in the right price range and the location was excellent for the events we were attending. The room was sort of small and the layout was not the greatest. The breakfast area was different as it was right in the hallway that people would walk thru and there really was not enough counter space to set your... More 

Review collected in partnership with Best Western

Helpful?
Thank Dana G
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking the time to write a review of our hotel. We take all our reviews into consideration and I will be passing along your comments to the entire staff here. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town More 

Windsor, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 28, 2014

The staff was very friendly and helpful, the rooms were clean and comfortable, the pool and hot tub were a welcome treat after a day of shopping at Birch Run and sight seeing in Frankenmuth. Lots of amenities offered for the price.

Review collected in partnership with Best Western

Helpful?
Thank MustangSally2008
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel and staff. I am passing on your comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern... More 

Albion, United States
1 review
4 of 5 stars Reviewed January 26, 2014

The price was exceptional for a suite room with a jacuzzi and fireplace. It made our stay very leisurely and relaxing. We had an issue with the drain plug in the hot tub and the bed wasn't very comfortable but overall the hotel and room was very nice,

Review collected in partnership with Best Western

Helpful?
Thank Rita P
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking the time to write such a complimentary review of our hotel. I am pleased to hear that you truly enjoyed your stay in one of our Whirlpool Fireplace Suites. I will be passing on your comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We... More 

Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 21, 2014

The staff was not forth coming with information about the hotel, the pool was cold, the lighting in the pool/hot tub area was too dark, the dressing rooms and surrounding seating areas are creepy (why do you need a window in a change room?). The breakfast was not good and it would have been nice to have take out trays/containers... More 

Review collected in partnership with Best Western

Helpful?
Thank thehartfamily
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest: I'm concerned about the problems with the room that you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring these matters to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price.... More 

Windsor, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

The hotel and room was very nice and clean; the staff was wonderful, friendly and helpful. The breakfast was not what we had anticipated and was gross, they served pre-cooked sausage and egg on soggy English muffins. We WILL definitely stay there again but just plan on going out for breakfast.

Review collected in partnership with Best Western

Helpful?
Thank Stephanie P
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth... More 

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