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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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1 room 1 adult
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BEST WESTERN of Birch Run\/Frankenmuth
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653 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN of Birch Run/Frankenmuth
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Sarnia, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed December 31, 2015

We were promised a full handicapped run big enough for an electric wheelchair and a Mobility scooter. There idea of a handicapped room was one grab bar by the toilet. Because we had our cat they put us out back in a wing that was shut down for the winter. The room was big enough but the heater was over... More 

Helpful?
Thank Sharron H
BWBRFrontDesk, Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Sharon H. Thank you for your feedback. We appreciate your concerns as well as your business. I would like to take this time to apologize for not meeting your expectations regarding your recent stay with us. We are working diligently to rectify this situation and hope you will stay with us again. We hope to retain you as a... More 

Eastpointe, United States
1 review
5 of 5 stars Reviewed December 31, 2015

Everything was clean and comfortable. The lounge was cozy and warm. This hotel is an exceptionally welcoming place to stay. We had 3 small children with us and I appreciated the nursery corner for them to play in.

Review collected in partnership with Best Western

Helpful?
Thank Diane M
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you and your family enjoyed your stay with us. We take pride in our staff and services and it shows by how pleasant our guest's are. Again, thank you so much for your review. Please... More 

Ann Arbor, United States
1 review
4 of 5 stars Reviewed December 30, 2015

This well-maintained property is very conveniently located just off the exit. Our room was spacious and clean. Wi-fi was free and easy to connect to. Although we didn't use them, the pool and fitness room looked very nice. The only downside was breakfast. After 8 a.m., food and coffee were scarce, since the food guy was overwhelmed by the demand.... More 

Review collected in partnership with Best Western

Helpful?
Thank Roderick P
Thornhill, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 29, 2015

Great hotel close to everything and great staff ready to serve you to make you happy. The front desk people were so nice and Annie the lady who made breakfast was there to make sure everything was good.

Helpful?
Thank Boater612
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest. First and foremost, thank you so much for your taking the time to leave such a friendly review. We strive to make you feel at home when you are with us and there is no better feeling then knowing that you felt at ease during your stay with us. Again, thank you so much for your review! More 

amherstburg, Canada
1 review
3 of 5 stars Reviewed December 29, 2015

overall ok the room was dated but clean. did not want to walk on the floor barefoot. the room itself was quiet. also the outside doors need swipe card assisted locks, anyone can access the building at anytime

Review collected in partnership with Best Western

Helpful?
Thank Rob W
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Our staff was so pleased to learn that you thoroughly enjoyed your recent stay here at the BEST WESTERN. It was a pleasure to have you and your family with us. I have duly noted your comments and concerns and will be sure to pass these along to management. Again, thank you so much for your review. More 

Toledo, Ohio
Level Contributor
1 review
5 of 5 stars Reviewed December 28, 2015

My family goes to Frankenmuth every yr around Christmas time and we take are dog with us and the Best Western is the only place we stay the rooms are clean and no smell of other pets being there. The pool and hot tub are a nice end to a long day and the bar is nice as well.

Review collected in partnership with Best Western

Helpful?
Thank michellekK7025BO
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so happy to learn that you enjoy your stay time and time again. We are glad that our prime location offers you convenience and flexibility during your time here. Again, thank you so much for your awesome feedback. More 

Tustin, United States
1 review
5 of 5 stars Reviewed December 28, 2015

This hotel was definitly worth the stay. The staff goes up and beyond thier duty. The breakfast had alot of variety. The pool was great and everything was near by. The beds were comfortable and the t.v. was clear and had alot of good channels.

Review collected in partnership with Best Western

Helpful?
Thank Amy T
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Your support and feedback inspires our staff to provide every guest with the best customer service every day! I will be sure to pass this wonderful review along to all of our staff. Again, thank you so much for taking the... More 

Toledo, United States
1 review
5 of 5 stars Reviewed December 24, 2015

Staff is awesome, room is always clean and good. If there is ever something wrong, staff goes above and beyond to make it right. Lots of hotels in that area, but I never question not staying here. Also, the internet and the free breakfast is fantastic!

Review collected in partnership with Best Western

Helpful?
Thank Alex S
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. Everyone here at the BEST WESTERN as always pleased to learn that you enjoy your stay time and time again. Our staff always strives to accommodate our guest's with a prefect stay and I assure you that I... More 

2 reviews
1 of 5 stars Reviewed December 21, 2015

In town for a funeral of a family member, to save a dollar or two, we decided to stay at the Burch Run MI Best Western. A Night in a Saginaw alley would likely have been cleaner, quieter and more enjoyable stay. Paper thin walls, horrible lumpy uncomfortable beds, surrounded by loud drug/alcohol fueled patrons, with a sprinkling of the... More 

Helpful?
Thank Pat C
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, First and foremost I would like to apologize, because from the sounds of things you were unhappy. I'm unsure of the issue's that you had during your stay with us. We value every guest's comments, positive, or negative, so that we can continue to make changes to your hotel. Again, I apology that you were not satisfied with... More 

Cincinnati, Ohio
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 19, 2015

This hotel, although an older building, was very clean and the facilities were up to date. Staff at the front desk were very friendly and check-in and check-out were fast. The only complaint was that when we checked out on Thursday morning the breakfast was not ready because the provider had not shown up. The lady from the front desk... More 

Helpful?
Thank Ed and Pam R
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to share you experience with us on TRIPADVISOR. Our staff was so pleased to learn that you enjoyed your stay here at the BEST WESTERN. I would like to apologize about the issue that you had with breakfast, but was glad to hear that our front desk clerk was trying... More 

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