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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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BEST WESTERN of Birch Run/Frankenmuth
Best prices for: 1 room 1 guest
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Ranked #5 of 7 Hotels in Birch Run
A recent review
5 of 5 stars Reviewed May 13, 2015
William R Harper Woods, United States
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513 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN of Birch Run/Frankenmuth
See the most recent reviews
Harper Woods, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015

I am in the public eye professionally, and I frequently need time to decompress. This hotel fits the bill perfectly. It is just far enough away for a pleasant drive, yet close enough to return in an hour and a half should duty call. The amenities and location fit the bill very well, and I always know that my stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay at the BEST WESTERN on TRIPADVISOR. Everyone here takes pride in their work and it shows by how pleasant how guest's are. We can't thank you enough for your kind words of praise on property and our staff. Again, thank you so much for your... More 

Davison, United States
1 review
5 of 5 stars Reviewed May 13, 2015

Very nice. Pleasant personnel. Great room. Would recommend this place to my family and friends. Exceptional value. Easy access off of expressway I-75 in Birch Run Michigan, would stay here again. Excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. Our staff was so pleased to learn that you enjoyed your stay with us here at the BEST WESTERN. We are glad to hear that our prime location offered your convenience and flexibility during your time with us. We can't thank you enough... More 

London, Canada
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 9, 2015

Wonderful staff who provide excellent service. Well priced clean rooms in a great location for shopping at Birch Run outlet mall and Frankenmuth. The lounge/bar is great for drinks and the food is top notch and well priced. Great job BW!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that our prime location offered your convenience and flexibility during your time with us. We strive to make you feel at home when you are with us, and there is no... More 

Ann Arbor, United States
1 review
5 of 5 stars Reviewed May 1, 2015

We had an excellent nigh at the Best Western of Birch Run! The room was clean, the bunk beds will be great when our family grows a little more, the service was solid, the drinks were reasonably priced at the bar, and the pool was warm. Great location to the mall if you are into the shopping scene and a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to give us a "5 star" rating on TIRPADVISOR. Everyone here at the BEST WETSERN we so pleased to learn that you enjoyed your stay with us. We are glad that our prime location offered you convenience and flexibility during your stay. I will be sure to pass this nice... More 

Hayward
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 28, 2015

This was the nicest and cleanest hotel we stayed in on the 14 different places we stayed traveling this year. The room was big, and had a refrig if needed. Love staying here and will when we are in the Frankenmuth area next year. It was our first time. The breakfast was awesome, the lounge had a fireplace going, large... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for rating us with a "5 star" on TRIPADVISOR. Our staff was so pleased to learn that you enjoyed your stay with us. We can't thank you enough for your nice and kind words of praise on our property. Everyone here at the BEST WESTERN strive to make you feel at home when you... More 

Sault Ste. Marie, Canada
1 review
4 of 5 stars Reviewed April 27, 2015

We were favourably impressed by the helpful attitude on the part of employees. My husband became ill overnight and the gentleman caring for the breakfast bar went across the street and purchased a bottle of Vernors for him with his own money and refused to accept a tip for it. He also let me make a phone call on his... More 

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN hopes that your husband is doing well. I will be sure to pass these kind words along to Rob. Everyone here takes pride in their work and it shows by how pleasant how guest's are.... More 

Lansing, United States
2 reviews
5 of 5 stars Reviewed April 25, 2015

Room 5 King Jacuzzi Suite is absolutely great. Second time staying in the room, very nice and relaxing. Though they really could use a small dining table. It's a pain to eat up there when you don't really want to sit in the bar/lounge.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to give us a "5 star" rating on TRIPADVISOR. Everyone here at the BEST WETSERN were so pleased to learn that you enjoyed your recent stay with us is our Jacuzzi Suite. I will be sure to note what you have mentioned above to our manager. Again, thank you so... More 

2 reviews
3 of 5 stars Reviewed April 24, 2015

Priceline the room. Still paid way more for the room than it was worth. MINOR upgrades, old furniture, hard bed. Clean and friendly staff but I wouldn't stay here again...........................................................................

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BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Our staff was sad to learn that you didn't enjoy your stay with us here at the BEST WESTERN as much as we hoped. I would like to apologize for any inconveniences that you may have encountered during your stay. Again, thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 24, 2015 via mobile

This hotel may have had some minor upgrades, but the hotel has gone way downhill!!! The breakfast was cold and there was only enough for a quarter of the people waiting (same experience as last year) They charged my debit card 3 times, had me pay cash because they said charges did not go through, only to find out they... More 

Was this review helpful? Yes 3
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, We apologize for the troubles during your check in process. When presenting a debit card, often times your bank will take from 3-30 days to release any authorizations not used by the hotel. In contacting your bank we assured them the transaction was complete and any additional funds should be released to the card holder. Again, please accept... More 

London, Canada
1 review
4 of 5 stars Reviewed April 20, 2015

this is a great place to stay when going shopping in Birch Run it is very close to the mall, easy access and the service is good. It is 10 minute drive to Frankenmuth. I found it a safe place to be with my

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to give us a "4 star" rating on TRIPADVISOR. It's was a pleasure to learn that you enjoyed your recent stay with us here at the BEST WESTERN. We are glad our prime location offered you convenience and flexibility during your time with us. Again, thank you for taking the... More 

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