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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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1 room 1 adult
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BEST WESTERN of Birch Run\/Frankenmuth
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653 Reviews from our TripAdvisor Community

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Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel under unfortunate circumstances. My husband passed away and I traveled to Michigan for a memorial service for him since his family lives in the Vassar area. I booked a jacuzzi suite and stayed at the hotel for five days. The room was beautiful with a king size bed and fireplace. The jacuzzi was big and... More 

Helpful?
Thank Belinda C
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. It's such a pleasure to know that our staff went above and behind to insure that your stay... More 

Level Contributor
11 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Friendly staff, Clean and updated hotel but beds are hard and uncomfortable. Complimentary breakfast included with waffle maker. Right off the expressway. Close to local restaurants and shopping. A short drive to downtown Frankenmuth. Heated pool and jacuzzi. Game room for kids.

Helpful?
Thank Angela V
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your recent stay with us. We are glad our prime location offered you convenience and flexibility during your time with us. Again, thank you so much for... More 

Fairfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I met up with friends at this hotel for a weekend at Snowfest in Frankenmuth. This hotel was chosen by our friends as they have stayed here before and raved about the value for the suites. We thoroughly enjoyed the suite with the fireplace and heart shaped tub! The staff handling breakfast needed to be a bit... More 

Review collected in partnership with Best Western

Helpful?
Thank Debbie D
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, First and foremost, thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. I would like to apologize about the issue that you had during breakfast. I have duly noted your comments and concerns and will be sure to... More 

Toledo, United States
1 review
4 of 5 stars Reviewed 1 week ago

Came up to visit Frankenmuth...very friendly hotel staff and clean rooms. Pizza delivered in the evening to our door was very tasty. Enjoyed the free beer and wine with our dinner given by the lounge staff if you are a Best Western Rewards member. Will stay here again when we come back to Frankenmuth.

Review collected in partnership with Best Western

Helpful?
Thank Mark G
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so delighted to learn that you enjoyed your stay with us. I will be sure to pass your nice comment along to all the staff as well as the cooks in the Fireside Lounge.... More 

Holland, Michigan
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Wow! What a great visit! I am a business traveler and stay in many high end hotels. I was very cautious coming here on a recommendation from my in laws. The suites are updated, clean and fresh. The beds are comfortable, sheets are high grade cotton. The bartender "Michelle"was awesome. Very attentive and friendly all while pouring a great draft... More 

Helpful?
Thank chronicad
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. I have duly noted your nice comment and will be sure to pass it along to Michelle personally, so that her hard work doesn't... More 

warren, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

the staff is wonderful the hotel room is beautiful we will be back for sure!!! we were here on our 10 year anniversary had a small issue with the jacuzzi and Peter took care of us quickly and was so kind in the process. we will recommend this hotel to everyone we know.

Review collected in partnership with Best Western

Helpful?
Thank Jennifer K
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. Our staff was so pleased to learn that Peter took care of the issue's that you had in a timely manner. We can't thank you enough for your "5 star" rating. Again, thank you for your kind words. Please come and... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

At first the room wasn't what I had pictured from looking at photos on the website. But it was clean and the bed was comfortable. The jacuzzi tub was alright. Some of the jets weren't working but it still was relaxing. We didn't have the chance to check out the breakfast menu, we decided to enjoy a few restaurants in... More 

Helpful?
Thank m_tmartin2924
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to share your recent experience with us. I would like to apologize about any issue's that you may have had during your recent stay with us. I have duly noted your comments and concerns and will be sure to pass them along to management. Again, please accept my deepest apology... More 

Michigan
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed January 8, 2016

I have stayed here before. This was the worse it has been. With that said they are in process of becoming a Plus BW. There was construction and a lot of dust. The breakfast needs to get Much better and they should take some ideas from other BW's. If you want to charge for the whole experience than it needs... More 

Review collected in partnership with Best Western

Helpful?
Thank Homewardbound2010
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, First and foremost I would like to apologize about the issue's that you had during your stay with us. We are trying our best to improve our hotel and amenities. We value all of our guest's comments positive or negative, so that we can continue to make improves and changes to our hotel. Thank you for taking the... More 

New Haven, United States
1 review
2 of 5 stars Reviewed January 2, 2016

This hotel is old, run down, and there breakfast is disgusting.The ONLY thing it has going is a few good staff members. The fitness center is a joke with old broken down stuff.Do not be fooled this is not a place of luxury anything. The beds squeak and you can feel the springs.

Review collected in partnership with Best Western

Helpful?
Thank Kimberly M
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, First and foremost I would like to apologize about any issue's that you had during your stay with us. We value all of our guest's comments positive, or negative, so that we can continue to make improvements to our hotel. I have duly noted your comments and concerns and will be sure to pass them along to management.... More 

Manistique
Level Contributor
484 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed December 31, 2015

My husband & I were on our way home from NC and decided it was time to stop for the night. The Best Western was the first hotel we saw and it looked very nice from the outside. (We haven't stayed at any Best Westerns in awhile). We were very pleasantly surprised. The inside decor is quite lovely- two fire... More 

Helpful?
Thank MstqMI
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Your support and feedback inspires our staff to provide every guest with the best customer service every day! I will be sure to pass this wonderful review along to all of our staff. Again, thank you so much for taking the... More 

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