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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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1 room 1 guest
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BEST WESTERN of Birch Run\/Frankenmuth
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564 Reviews from our TripAdvisor Community

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Traveler rating
    193
    178
    96
    63
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Troy, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Able to bring our 6 lb Chihuahua for $20 extra. Stayed 4 nights. Complimentary breakfast and a free beer or wine at happy hour, a plus. Staff very helpful and friendly. Close to Frankenmuth which was our destination.

Review collected in partnership with Best Western

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Newport, Michigan
1 review
1 of 5 stars Reviewed 2 days ago NEW

DO NOT STAY HERE!!! Opened a TripAdvisor account just to review this DUMP! Booked 1 room for 2 nights. Was in the room a total of approx. 1.5 hrs., when we found 3 live bugs in 1 of the beds. We killed the insects & informed the front desk. When the gentleman arrived to access the situation we told him... More 

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Florence, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel looked from a distance, but after check-in it became all to obvious that everything about this hotel was done on the cheap.. The room was clean but the beading was old and worn. The usual amenities were missing, a little bottle of shampoo and one tiny cube of soap, I had to ask at the desk 3 times... More 

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Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We booked a room for a night at this hotel when we went on a trip to Frakenmuth for a weekend. If you don't have high standards and are just looking for somewhere to sleep then this place would be perfect. The beds were extremely uncomfortable, nothing was really updated, mold in the bathroom and just not my cup of... More 

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BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us on TRIPADVISOR. Our staff was happy to learn that you enjoyed your stay. We have made improvements to your hotel since your last stay in 2014. I have duly noted your comments and concerns and will be sure to pass them along to management.... More 

Mississauga, Canada
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good hotel for the money. Excellent friendly staff. Lobby/Dining Room nicely decorated. Good breakfast hot and cold. Rooms were comfortable. . More motel than hotel, however the property is extremely well maintained. Nice courtyard to relax in. Minutes to Frankenmuth and lots of dining options on north side of highway near mall. Pool was closed for renovation when we... More 

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much f or taking the time to rate us on TRIPADVISOR. Our staff was so pleased to learn that you enjoyed your stay with us. Its a pleasure to know our prime location offered you convenience and flexibility during your time with us. I would like to apologize for the pool being closed due to... More 

Point Edward
1 review
3 of 5 stars Reviewed 1 week ago

pets and check-in wre not told 20.fee for pet also told early checkin would not be a problem...3hrs later got a room but still before 4pm. checkin which is late a check in should be 1 or so this is a shopping area

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to share your experience with us on TRIPADVISOR. I would like to apologize for the issue's that you had when making your reservation thru the 800 number. If you are ever in the area again please give us a call direct and anyone will be more them happy to assisit... More 

Grand Rapids, Michigan
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on a Thursday and Friday nights. Room was ok. Give it a 7 or 8 on cleanliness. The hotel bar was horrible. Stay away from "the Martini guy" bartender. Don't get suckered into the free drink deal they offer. The service was not good at all. Sat at the bar on both nights.....only 6 seats at the bar. Thursday... More 

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for your concerns as well as your business. We sincerely apologize for your complimentary beer; as you expressed that is was below par as well as the service you received. We are immediately doing everything possible to rectify this situation. We sincerely want to retain you as a repeat customer. More 

Sterling Heights, Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The hotel has a very welcoming feel. The only downside was that we had an outside room and there were lots of bugs that got into our room. This wasn't the hotel's fault per se, but maybe they could put bug zappers up outside the rooms. I was given a discount for the inconvenience.

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us on TRIPADVISOR. I would like to apologize about the issue's that you had during your time with us. I was a pleasure to know that our staff took care of the issue in a timely manner for you. We look forward to your return.... More 

Toledo, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel, especially for the price. The hotel is located very conveniently to Birch Run shopping and Frankenmuth. A good value, good service, very pleasant environment. The staff are friendly, helpful and professional. The happy hour and breakfast are very generous. The lounge is very attractive. They are accommodating to adults, as well as children with a play area, game... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for your"5 star" rating on TRIPADVISOR. Our staff was so happy to learn that you enjoyed your stay here at the BEST WESTERN. We strive to make you feel at home when you are with us and there is nothing better then making you feel at ease. It was such a pleasure to know... More 

Brantford, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Staying at the Best Western was close to all of the amenities that we were wanting to attend over the weekend. Close to Frankenmuth and Birch Run Outlet Mall. Staff were very friendly and facilities were great for the money spent. The savings was able to allow my wife to spend more money at the Outlet Mall.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us on TRIPADVISOR. Our staff was so pleased that you and your wife enjoyed your stay with us here at the BEST WESTERN. It was a pleasure to know that our prime location offered your convenience and flexibility during your stay. Again, thank you for... More 

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Hotel & grounds (7)
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