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BEST WESTERN of Birch Run/Frankenmuth

2.5 of 5
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9087 Birch Run Road, Birch Run, MI 48415
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BEST WESTERN of Birch Run/Frankenmuth
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Ranked #5 of 7 Hotels in Birch Run
A recent review
4 of 5 stars reviewed yesterday
Doug H United States
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539 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
4 of 5 stars Reviewed yesterday NEW

We annually bring our football team to a camp in the Birch Run area. We are always treated very well by the staff and we will continue to stay there. It is in a great location for our young men to visit places to eat, there is a room for meetings and grassy areas for walk thrus.

Review collected in partnership with Best Western

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Level Contributor
7 reviews
6 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We arrived at the hotel after booking online a couple of days before, only to find a glitch had happened and they had double booked our room. There was some sort of high school football training thing going on, with at least 3 teams staying at the hotel and they had shuffled some rooms around because of this. Long story... More 

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West Branch, Michigan
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

This was the worst stay ever. The room was dirty, the tub did not work, the remote for fireplace was missing, breakfast was cold and congealed. The response to being unsatisfied was oh well whatever. I would never stay here again and we are in that town every month. WiFi did not work at all!

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Vacaville, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I really feel bad about not giving this hotel a higher score, as I selected it because of some stellar reviews. However, my experience doesn't rate higher than a 2 of 5. I have stayed in other Best Western hotels around the country and this one rates on the very low end of their general quality. The lady checking me... More 

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Buffalo Grove, IL, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were traveling from Canada and decided to stay in Michagan on our way home. We like Best Western hotels with service as expected. This hotel was nice and family friendly. BTW, they have some section of hotel as pet friendly.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 1 week ago

In the Birch Run/Frankenmuth area, the Birch Run Best Western was THE choice for our family reunion. Great price, very good location, sizeable meeting room, clean guest rooms and super friendly/accommodating staff.

Review collected in partnership with Best Western

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BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We can't thank you enough for your kind words on your staff and property. Again, thank you so much for taking the time to review... More 

Whitby, Canada
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently situated at Birch Run just off I-75. It is about 10 miles from Frankenmuth. Check-in was easy. Canadian money at par (cash) is offered for the regular rate. There is no elevator. The hot tub and indoor swimming pool were clean but poorly lit at night. This was a concern for another guest supervising the swimming... More 

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BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time review your recent stay with us. I would like to apologize for any issue's that you encountered during your time with us. I have duly noted your comments and concerns and will be sure to pass them along to management. Please accept my deepest apology. More 

Stevensville, Montana, United States
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay. Found this motel two years ago and it is a favorite of ours. We had a sandwich at the bar and it was wonderful. Met lots of fun, interesting people during cocktail hour. There was some renovation going on in the motel.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. I will be sure to post this review for all staff to see, so that their hard work doesn't go unnoticed. Again, thank... More 

Middletown, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

Room was very clean, bed comfortable, quiet, great wi-fi service - excellent value. Just 4-5 miles from downtown Frankenmuth and lots of restaurants/gas nearby. Breakfast was just so-so (had the waffle) but still appreciate it was offered. Would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Your support and feedback inspires our staff to provide every guest with the best customer service every day! It was a pleasure having you and we are very happy to hear that your stay with us was "5 star". Again, thank... More 

Sarnia, Canada
1 review
2 of 5 stars Reviewed 1 week ago

You could not see your feet when in the pool due to the murky water. The bed was one of the worst I have ever slept in. The room smelled like someone used a entire can of air freshener to cover up some other odour. All that for an over priced room.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent trip with us. I would like to apology because from the sound of things you were not happy. I have duly noted your comments and concerns and will be sure to pass these along to management. Please accept my deepest apology regarding these issue's. More 

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