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BEST WESTERN of Birch Run/Frankenmuth

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9087 Birch Run Road, Birch Run, MI 48415
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BEST WESTERN of Birch Run/Frankenmuth
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BEST WESTERN of Birch Run/Frankenmuth
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493 reviews from our community

Traveler rating
    172
    154
    86
    50
    31
See reviews for
182
168
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
  • All months
    (493)
  • Mar-May only
    (92)
  • Jun-Aug only
    (127)
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    (169)
  • Dec-Feb only
    (105)
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Senior Contributor
27 reviews 27 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Returned to the area again, to work, and had to stay here again. This time the room was off the hall they vented the pool heat into so all you smelled in the hall was pool stink. Breakfast was still a roll of the dice at start time. Over a period of 12 days they failed to clean our room... More 

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, First and foremost I would like to apologize for your inconveniences that you had during your stay here with us at the BEST WESTERN. I have duly noted everything you have mentioned above and pass it along to management. Please accept my deepest and sincere apology. I would also like to thank you for taking the time to... More 

Macomb, United States
1 review
3 of 5 stars Reviewed 1 week ago

Was in town for a dog show, was not too impressed that we had to walk outside to get to and from the pool and lobby, the internet connection was very poor, and there was mold around the bathroom fixtures..we were only there for one night so it was a take what you can sort of thing - will be... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us on TRIPADVISOR. I have duly noted everything you have mentioned above and will pass the issue with the room along to maintenance. The staff was happy to learn that you and your pet enjoyed your stay. I would like apology that all of our pet... More 

Rodney, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Great place to stay. Excellent value and service everytime. The food is amazing and the staff are all so friendly and make you feeel welcome each and every time. Really love the happy hour from 5-7 each night. Great for a family getaway or a weekend couples retreat.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you much for taking the time to rate us with "5 stars". Our staff was so thrilled to learn that you enjoyed your weekend get away with us. Everyone here at the BEST WESTERN strive to make you feel at home when you are with us and there is nothing better then blending your family with our... More 

Buffalo, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very nice. Appearance great. Front lobby and lounge appearance great. Really appreciated complementary glass of wine (or beer) to welcome us (available during certain time). Unfortunately, the hotel does not have an elevator for second floor rooms. This caused inconvenience for elderly and luggage handling. Room was fine and comfortable. We enjoyed the nearby outlet mall and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to leave such a positive comment for all future travelers to read. Our staff was happy to learn that you enjoyed your stay with us at the BEST WESTERN. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. I'm... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel was clean, although the tub had a constant drip, but couldnt hear it, and the sink leaked, but didnt interfere with the stay. Very friendly staff. Hotel close to everything. Staff went out of their way to check us in early.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Our staff was so happy to learn that you enjoyed your here at the BEST WESTERN. I have duly noted your concerns and they have been passed along the maintenance department. I will be sure to pass this comment along to... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time we stayed here. The hotel is a little outdated but the staff and the service were A-1. We would stay here again. The pool was great and so was the hot tub. They did need to make some repairs to the roof area but this did not affect the pool's use.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review us on TRIPADVISOR. Our staff was delighted to learn that you enjoyed your stay with us here at the BEST WESTERN. I will be sure to pass this nice comment along to all of our staff, so that their hard work doesn't go unnoticed. We are in the... More 

Bright's Grove, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Family get away for the weekend and shopping. Great location. Supper friendly people at hotel. Very clean. No issues at all. Pool and spa open late and a lounge on site to "unwind" after a days drive. Breakfast was good. Highly recommended.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to give us a 5 rating on TRIPADVISOR. Our staff was happy to learn that you enjoyed your recent stay with us at the BEST WESTERN. I was happy to learn that our prime location offered you convenience and flexibility for you during your weekend shopping trip. Again, thank you... More 

Toronto, Canada
Top Contributor
56 reviews 56 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We usually stay right next door to the outlet mall but when searching we found that the Best Western would save us around $50. The room was comfortable and the breakfast was pretty good too. A good place to stay !

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for taking the time to review us at a 5 star rating on TRIPADVISOR. Our staff was so happy to learn that you enjoyed your recent stay with us here at the BEST WESTERN. We take pride in our staff and service for each individual's visit. We strive to make you feel at home... More 

Toronto, Canada
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a room here to go shopping at the nearby outlet Mall. Good price, $89 for a Friday night, when we drove up the hotel is on a large chunk of land close to the interstate highway. Looked old on the outside and when we went inside it was old but well looked after, perhaps a rug change in... More 

Was this review helpful? Yes 1
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for you positive review on your recent trip to the BEST WETSERN. Everyone here at the Best Western takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. I will be sure to pass this kind comment... More 

Harper Woods, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It is surely a great place for either a lengthy or short getaway. The staff always does the job right. Reasonably priced, and a good location - near shopping, sight seeing, and many other activities, restaurants galore.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you so much for your 5 star rating on TRIPADVISOR. I will be sure to pass this comment along to the entire staff, so that their hard work doesn't go unnoticed. We are so glad to learn that our prime location offered convenience and flexibility during your stay with us. Your support and feedback inspires our staff... More 

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