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Super 8 Big Rapids MI

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845 Water Tower Road, Big Rapids, MI 49307
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Super 8 Big Rapids MI
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Ranked #4 of 4 Hotels in Big Rapids
A recent review
4 of 5 stars reviewed 2 weeks ago
David2430 Toronto, Canada
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154 reviews from our community

Traveler rating
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    31
    42
    35
    25
See reviews for
82
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (154)
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    (30)
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    (35)
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    (39)
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Louisville, Kentucky
1 review
2 of 5 stars Reviewed 1 week ago

Worst breakfast buffet ever. Pool water tepid at best. Rough towels. No fan in shower room so it was steamy and made the floor gross. Expected much better for the cost.

Review collected in partnership with Super 8

Was this review helpful? Yes
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a long day of drive, dipa and ashely at the front desk were so grateful and helpful The room was VERY clean and comfortable. I've stayed here a few times over the weekend as we have family night out. So we stay at a hotel. internet and pool were the only thing I look for to stay. and... More 

Was this review helpful? Yes 1
Mehul P, Guest Relations Manager at Super 8 Big Rapids MI, responded to this review

Thank you so much for sharing your experience and for pointing out the efforts of Dipa and Ashley and the rest of our staff to treat you like family and make you feel at home! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. It is great... More 

Kingsford, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean, up dated room. Nice FREE breakfast. Front desk workers very friendly. I will stay here again.

Review collected in partnership with Super 8

Was this review helpful? Yes 1
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

I am glad that we were able to meet your expectations of service, accommodations, cleanliness, amenities, and hospitality. We're all looking forward to your next visit! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great place to stay it is central to everything with shops, bars, restuarants all close by. The hotel is very clean and spacious. The showers were clean. The staff were very friendly and couldnt do enough for you. My highlight as a non swimmer is there pool has a shallow side and a deep site. I would highly recommend a... More 

Was this review helpful? Yes 1
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

We are overjoyed to discover the positive impression we made with our cleanliness (clean showers) and hospitality (very friendly staff). It is so rewarding to hear that we were able to provide a convenient experience to shops, bars, and restaurants. Thank you for sharing this review. More 

Gaylord, Michigan
1 review
3 of 5 stars Reviewed 2 weeks ago

The room was again unclean, the tub plug didn't stay in. The rod in the shower was broken and made me run my head into the wall.

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

Please accept our sincerest apologies for the housekeeping and maintenance issues that you encountered during your stay in our hotel. Thank you so much for bringing these important matters to our attention and you can be assured that they they will be addressed accordingly. We hope that you will accord us another chance to serve you again and show you... More 

Travelers are raving about these Big Rapids hotels

Benton Harbor, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

They really need to clean deeper! There was caulk on the shower head when I went to adjust the position...yuk. The towels are worn out and need to be replaced. Service was very good and people were VERY nice. Please deep clean the facility

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations with our staff service; though I want to apologize for the housekeeping issues that you experienced when... More 

Muskegon, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel multiple times and have never had a problem. The staff are always courteous, and they are willing to work with you. I see where some folks have had a bad experience, my rooms have always been clean,and the noise level has never been a problem. I am sorry for those folks who had a... More 

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient all throughout your stays. Thank you so much for your compliments to our high housekeeping standards as well. We want you to know that we appreciate your... More 

Grand Haven, Michigan
1 review
2 of 5 stars Reviewed 4 weeks ago

The staff was not friendly and would respond in a rude manner to any questions or concerns. The hotel, inside, looked like it needs some repairs to the carpet, furniture, bathroom and vanity area. The coffee pot did not work, but I did not ask for help because of how rude the staff was. They appeared to be annoyed when... More 

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We want you to know that we do not tolerate such behavior from any of our staff being that they represent our hotel. I also terribly sorry about the interiors of our hotel and for... More 

Escanaba
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The heater in the room was so loud, that you couldn't sleep. Everytime it kicked on it would wake you up. 5 degrees outside, it kicked on all the time.

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality rest and sleep, services and accommodaitons. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. We... More 

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