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Super 8 Big Rapids MI

2.0 of 5
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845 Water Tower Road, Big Rapids, MI 49307
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Super 8 Big Rapids MI
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Ranked #4 of 4 Hotels in Big Rapids
A recent review
4 of 5 stars reviewed yesterday
Riar1 Grand Rapids, Michigan
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157 reviews from our community

Traveler rating
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    33
    42
    36
    25
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84
17
14
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • All months
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Grand Rapids, Michigan
1 review
4 of 5 stars Reviewed yesterday NEW

This was a wonderful hotel.Everything we asked for was taken care of during our stay. The location was perfect, the rooms were great and again,great the staff was to a Overall I thought it was one of the best stays I have had at a super 8. The hotel was comfortable, clean and modern. It had lots of parking, was... More 

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Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here one Saturday night in April for a getaway from the kids. Hotel itself was clean. Got a king room which was spacious and nice. Comfy bed, nice tv. Now for the cons... After a five hour drive, was looking forward to a good night sleep. These rooms are not soundproof whatsoever. You heard everything in the hallway as... More 

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Mehul P, Guest Relations Manager at Super 8 Big Rapids MI, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations with the cleanliness of our hotel, our amenities, and the quality of our room; though I regret to hear that you weren't thoroughly impressed with the soundproofing of our guest rooms. We appreciate how you have let us... More 

Travelers are raving about these Big Rapids hotels

Louisville, Kentucky
1 review
2 of 5 stars Reviewed March 16, 2015

Worst breakfast buffet ever. Pool water tepid at best. Rough towels. No fan in shower room so it was steamy and made the floor gross. Expected much better for the cost.

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Guest Relations Manager at Super 8 Big Rapids MI, responded to this review

Thank you for sharing your experience and letting us know how we can improve upon the breakfast and service at our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 13, 2015

I had a long day of drive, dipa and ashely at the front desk were so grateful and helpful The room was VERY clean and comfortable. I've stayed here a few times over the weekend as we have family night out. So we stay at a hotel. internet and pool were the only thing I look for to stay. and... More 

Was this review helpful? Yes 2
Mehul P, Guest Relations Manager at Super 8 Big Rapids MI, responded to this review

Thank you so much for sharing your experience and for pointing out the efforts of Dipa and Ashley and the rest of our staff to treat you like family and make you feel at home! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. It is great... More 

Kingsford, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Very clean, up dated room. Nice FREE breakfast. Front desk workers very friendly. I will stay here again.

Review collected in partnership with Super 8

Was this review helpful? Yes 2
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

I am glad that we were able to meet your expectations of service, accommodations, cleanliness, amenities, and hospitality. We're all looking forward to your next visit! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

Great place to stay it is central to everything with shops, bars, restuarants all close by. The hotel is very clean and spacious. The showers were clean. The staff were very friendly and couldnt do enough for you. My highlight as a non swimmer is there pool has a shallow side and a deep site. I would highly recommend a... More 

Was this review helpful? Yes 1
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

We are overjoyed to discover the positive impression we made with our cleanliness (clean showers) and hospitality (very friendly staff). It is so rewarding to hear that we were able to provide a convenient experience to shops, bars, and restaurants. Thank you for sharing this review. More 

Gaylord, Michigan
1 review
3 of 5 stars Reviewed March 8, 2015

The room was again unclean, the tub plug didn't stay in. The rod in the shower was broken and made me run my head into the wall.

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

Please accept our sincerest apologies for the housekeeping and maintenance issues that you encountered during your stay in our hotel. Thank you so much for bringing these important matters to our attention and you can be assured that they they will be addressed accordingly. We hope that you will accord us another chance to serve you again and show you... More 

Benton Harbor, Michigan
1 review
2 of 5 stars Reviewed March 2, 2015

They really need to clean deeper! There was caulk on the shower head when I went to adjust the position...yuk. The towels are worn out and need to be replaced. Service was very good and people were VERY nice. Please deep clean the facility

Review collected in partnership with Super 8

Was this review helpful? Yes
Mehul P, Manager at Super 8 Big Rapids MI, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations with our staff service; though I want to apologize for the housekeeping issues that you experienced when... More 

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