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Holiday Inn Big Rapids

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1005 Perry St., Big Rapids, MI 49307
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Holiday Inn Big Rapids
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Holiday Inn Big Rapids
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63 reviews from our community

Traveler rating
    13
    22
    13
    7
    8
See reviews for
16
5
5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vancouver, British Columbia
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night while visiting Ferris State University. Hotel was very quiet and well located next to Ferris State. Nice clean rooms and friendly staff. Restaurant was good, very friendly server. Would come back again.

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Anmore1115, Thank you for taking time to write a review regarding your stay. We are pleased that your experience was wonderful. We will pass along your comments to the staff. We look forward to hosting you again in the future. More 

Dexter, Michigan
1 review
3 of 5 stars Reviewed February 20, 2015

Stayed at the hotel the night before a visit to Ferris St. for my daughter. Hotel was clean and recently remodeled so that was nice. Front desk staff was friendly. Room keys only worked intermittently - not sure what the problem was but we arrived at 10pm and left in the morning so we didn't really worry about it too... More 

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings AL_From_MichiganDexter, Thank you for the review. We sincerely apologize for the experience at our restaurant and have passed along your comments to the management and staff to ensure this will not happen again. More 

Mundelein, Illinois
Top Contributor
117 reviews 117 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 25, 2015

I stayed here for a night before a funeral. The place was clean and the room was VERY nice. I love this type of hotel. I wish I had a chance to eat at the restaurant. The KFC up the road is awful, I would have done better at the restaurant.

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Princerman, Thank you for the great review we are pleased to read that our staff and hotel provided you such an excellent stay. We hope to host you again in the future. More 

Detroit, Michigan
1 review
4 of 5 stars Reviewed November 4, 2014

Stay at this Hotel frequently -on business. Has nice and clean pool plus hot tub. Renovated rooms with a clean, modern and tasteful interior - large and very good mattresses. Service is always friendly and helpful. Fantastic views from 2nd floor towards West side overlooking National Park and sun sets. Restaurant/Sports Bar: (for US) unusually good chef - knows how... More 

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Monotherm3408, Thank you for the great review. We are pleased that our renovations have been so well received. It is great to hear that the Sporting News Grill food and service has created such a positive experience for you. We look forward to have you stay with us again. More 

Manchester, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 15, 2014

We recently stayed for 2 nights at the Holiday Inn. We had stayed many times in the past and were happy to find the facility and rooms had been renovated. It always was a good place to stay but we pleased by the improvements to the rooms. Good price, good location. The restaurant on premises has always been a plus... More 

Was this review helpful? Yes 2
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings fenwaybill, Thank you for the wonderful review. We are pleased that our recent renovations were received so well. We look forward to having you stay with us again. More 

Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed October 11, 2014

I stayed here a few months ago and while the decor looks decent and somewhat updated the terrible service in the restaurant and the questionable front desk staff made this a place I will avoid in the future. The restaurant was slow and seemed to be less than minimally staffed for a dinner service. The place was about 3/4's full... More 

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

JHaw76, Thank you for your review concerning your stay with us in August. It is upsetting to hear that your experience was not positive with us. We value guest feedback such as yours to help our team grow in service and operational direction. We will share your comments with our department heads and make sure that these items have been... More 

Travelers are raving about these Big Rapids hotels

1 review
5 of 5 stars Reviewed September 9, 2014

This is one of the best hotels around. Went to the new managers reception and enjoyed the ambiance. I have stayed at many holiday inns and found this tone an awesome atmosphere. Angie was very friendly and did an outstanding job at making me feel at home. I highly recommend it.

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings R Z, Thank you for the wonderful review. We are pleased that the Managers Reception on Tuesdays has been so well received. We will pass along your comments to Angie as well. We look forward to hosting you again in the near future. More 

Avon Lake, Ohio
1 review
4 of 5 stars Reviewed September 9, 2014

Alex was extremely helpful during my check-in. Very close to everything in town and shares a parking lot with golf course/range. Only issue would be that the shower heads are a little low and the ice machine on my floor wasn't working. However, they had a sign telling stating as much and which floors had ice machines. Only 15 minutes... More 

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Hooverinohio, Thank you for the great review. We are pleased that Alex provided you with such excellent memorable service, we will certainly pass along your comments to him. Thank you for the comments regarding our shower heads we will research a solution for this issue. We hope to see you again in the near future. More 

Reed City, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2014

Nice hotel with clean rooms but getting kinda run down, especially the pool area and halls. They were having some issues with the restaurant but it seems nice now and is newly renovated. Conference rooms are very big and nicely done for weddings and such. Golf course is exceptional.

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Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Scott G, Thank you for the review from your stay with us in January. You will be happy to know that our renovations on the guest rooms and hallways are now complete and feature a more modern theme. We look forward to hosting you again in the future. More 

Marquette, MI
Top Contributor
144 reviews 144 reviews
73 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed August 25, 2014

In town to drop off our Freshman at FSU, HIBR was the only hotel with rooms available at a late booking. Probably because it was $150 a night. That being said... Room was clean, and has an 'always on' fan option which I like. Bed was one of the best I have slept on in a non-luxury hotel. Free wifi,... More 

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Thank you for the response. We are glad to hear that you enjoyed our updated facility. The Holiday Inn is a full service hotel that allows the guest to order a breakfast made to your liking. We hope that you allow us to host you again in the future. More 

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