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All 4 Big Rapids hotels

Holiday Inn Big Rapids

3.0 of 5 Hotel   |   1005 Perry St., Big Rapids, MI 49307
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Holiday Inn Big Rapids
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56%
Ranked #3 of 4 Hotels in Big Rapids
A recent review
5 of 5 stars reviewed 1 week ago
R Z
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57 reviews from our community

Traveler rating
    12
    19
    12
    6
    8
See reviews for
13
5
4
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels around. Went to the new managers reception and enjoyed the ambiance. I have stayed at many holiday inns and found this tone an awesome atmosphere. Angie was very friendly and did an outstanding job at making me feel at home. I highly recommend it.

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings R Z, Thank you for the wonderful review. We are pleased that the Managers Reception on Tuesdays has been so well received. We will pass along your comments to Angie as well. We look forward to hosting you again in the near future. More

Avon Lake, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

Alex was extremely helpful during my check-in. Very close to everything in town and shares a parking lot with golf course/range. Only issue would be that the shower heads are a little low and the ice machine on my floor wasn't working. However, they had a sign telling stating as much and which floors had ice machines. Only 15 minutes... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Hooverinohio, Thank you for the great review. We are pleased that Alex provided you with such excellent memorable service, we will certainly pass along your comments to him. Thank you for the comments regarding our shower heads we will research a solution for this issue. We hope to see you again in the near future. More

Reed City, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel with clean rooms but getting kinda run down, especially the pool area and halls. They were having some issues with the restaurant but it seems nice now and is newly renovated. Conference rooms are very big and nicely done for weddings and such. Golf course is exceptional.

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Scott G, Thank you for the review from your stay with us in January. You will be happy to know that our renovations on the guest rooms and hallways are now complete and feature a more modern theme. We look forward to hosting you again in the future. More

Marquette, MI
Top Contributor
136 reviews 136 reviews
70 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town to drop off our Freshman at FSU, HIBR was the only hotel with rooms available at a late booking. Probably because it was $150 a night. That being said... Room was clean, and has an 'always on' fan option which I like. Bed was one of the best I have slept on in a non-luxury hotel. Free wifi,... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Thank you for the response. We are glad to hear that you enjoyed our updated facility. The Holiday Inn is a full service hotel that allows the guest to order a breakfast made to your liking. We hope that you allow us to host you again in the future. More

Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 17, 2014

Stayed one night and hotel met our expectations. Friendly and efficient at check in. Comfortable and clean room. Complementary Wifi worked well as expected. Bed was very comfortable. Air conditioning worked well.

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Habsgohabs, Thank you for the wonderful review. We are pleased that your stay was a positive experience and that our staff were efficient and friendly. We look forward to having you stay with us again. More

LaGrange, Indiana
1 review
5 of 5 stars Reviewed July 10, 2014

Let's start with the entry. It is open, spacious, and very welcoming. They have moved the smoking area away from the front door allowing for a pleasant entrance. It is also appealing even to a finicky traveler. Moving to the check-in area there are friendly faces to assist with getting rooms. Alex and Hannah have proved most beneficial with anything... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Andy S, Thank you for such a great review, we are pleased to read that our hotel's recent renovations. We will pass along your comments regarding Alex, Hannah, Nyssa, and G'ne for their memorable service. We look forward to hosting you again in the future. More

Banos, Ecuador
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 6, 2014

We had a good trip, we thought breakfast was included in price however it wasn't next time I'll eat the "The Rock Cafe " on campus. Pool was nice however the hot tub doesn't work. Our first room air-conditioning unit was broken so they moved us to a new room. I'd stay again and the staff was great to work... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings Scott B, Thank you for the review. We are currently addressing the problem with our spa and hope to have it operational very soon. I am sorry to hear that A/C in your first room did not operate properly, however it is good to read that the staff did give you alternative accommodations. In the future you can book... More

Indianapolis, Indiana
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 5, 2014

Customer service is decent here, but the stay is far from desirable. Our room was dirty. Perhaps not filthy, but dirty: hair on the mattress pad, carpets not vacuumed, and (perhaps my favorite) pubic hair on the toilet seat. The employees were nice at check-in/out, but I would not stay here again. Unfortunately, my husband travels here regularly for business,... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings thestallons, I am very disappointed to read about your most recent experience at the Holiday Inn Big Rapids. I will review your posting with the entire staff and we will address these issues that brought to light here. I apologize for the condition of your room and ask that you contact me at your convenience via my email vert@ahm-hotels.com... More

Detroit, Michigan
Top Contributor
50 reviews 50 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 30, 2014

Located very near Ferris State U and an accompanying golf course, this property is easy to find. It is still in the process of being renovated, but appears very close to being completed. I was a bit taken aback by the overwhelming smell of chlorine from the indoor pool as we checked in (check in was smooth, the front desk... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Dear mrober24, Thank you for the great review. We will investigate the chlorine odor that you described and make sure that our system is functioning correctly. Great to hear you enjoyed your stay and that our Sporting News Grill received great reviews from the locals as well. We look forward to hosting you again in the future. More

Grand Rapids MIchigan
Top Contributor
155 reviews 155 reviews
35 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 7, 2014

They were in the middle of a remodel. So if I were the type to complain about the issues related to it I could however they were so good about calling the room to verify that I had everything I needed. Who does that these days, good job Holiday Inn it shows you really do care about your customers. When... More

Was this review helpful? Yes
Eric V, General Manager at Holiday Inn Big Rapids, responded to this review

Greetings OTBS32, Thank you so much for the wonderful review. It is great to hear that our staffs dedication to guest satisfaction was noticeable. We are close to the end of our remodel and hope that you will stay with us again after the project is completed to enjoy all the refreshed items. We will share your comments with our... More

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Additional Information about Holiday Inn Big Rapids

Address: 1005 Perry St., Big Rapids, MI 49307
Phone Number:
Location: United States > Michigan > Mecosta County > Big Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Big Rapids 3*
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Also Known As:
Holiday Inn Big Rapids Hotel Big Rapids
Big Rapids Holiday Inn

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