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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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1705 S. State St., Big Rapids, MI 49307
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155 Reviews from our TripAdvisor Community

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LaGrange, Indiana
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 22, 2015

Stayed here on a business trip and had a great rest. Staff was super! Checking in and out was near perfect! Room was clean and comfortable. Breakfast was good. All in all I'd recommend this place. Super stay with an excellent price.

Helpful?
Thank scooby010
Cindy W, Manager at Quality Inn & Suites, responded to this review

Thank you for your Visit and Comments! We are very glad that you enjoyed your stay. Please visit again soon! More 

Leonard, Michigan
1 review
1 of 5 stars Reviewed December 9, 2015

we paid 88.00+ for a handycap room that was not. the comode broke at 4:00pm and was not usable again until 11pm . upon checkout we were called liars by a curmudgeon mamager/ desk clerk named donna and was told i never reserved a handicap room, and there was nothing wrong with the toilet, after she told my wife that... More 

Helpful?
Thank wheelchaired
Cindy W, General Manager at Quality Inn & Suites, responded to this review

I am sorry that toilet took so long to attend to as I explained to you by phone it was a misunderstanding. You were never lied to. Have a nice day! More 

Nikiski, Alaska
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 8, 2015

This is an older building and the rooms have been updated. The bed was comfortable and the shower was hot. It is laid out in a way that makes the room long and narrow. The front has a couch and a flat screen T.V. There is also one in the bedroom. The only negative is that the heater is in... More 

Helpful?
Thank Karen M
Cindy W, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments!, I am sorry that the Front Desk Associate did not tell you about the space heater. We hope you will visit again soon! More 

North Branch, Michigan
1 review
4 of 5 stars Reviewed October 27, 2015

I paid $64.00 for a king suite. The room was nice and big and it appears as though they are working on renovating. The room was clean and the only thing that I could find wrong was that the light bulb was burnt out in the main light. Thank you housekeeping, you did a phenomenal job! I was impressed by... More 

Helpful?
Thank anonymousN2076DX
Cindy W, General Manager at Quality Inn & Suites, responded to this review

I am glad you liked your room! This weekend was busy and the garbage did pile up, by the end of the morning we were caught up! Please come back and see us again soon! Cindy More 

Saint Louis, Missouri
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 20, 2015

This was cheaper than the other 3 in this city, but i was pleasantly surprised.The hotel staff was nice and friendly, and the rooms were clean and pretty big size. the cleaning staff was good and attention to detail was paid.All in all recommend using this hotel in this city. The only thing they can improve on is the breakfast,... More 

Helpful?
Thank Despardes
Michigan
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 26, 2015

We paid close to $100 for a night and it wasn't a bad deal. Room was on first floor it was clean and tidy. Breakfast was good too. Only complaint I'd have was quite a few of the parking lot lights were out making it hard to see.

Helpful?
Thank PTCruisin2009
Swartz Creek, Michigan
Level Contributor
9 reviews
9 hotel reviews
3 of 5 stars Reviewed September 21, 2015

Rooms already prepared upon arrival, also neat and orderly. Has pool and patio. The problem with this hotel there are no main hallways to rooms. It does have excess to main highways. Not many stores or restaurants within walking distance.

Helpful?
Thank Larry H
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed September 14, 2015 via mobile

This is a great hotel as someone who lives out if a suitcase. This hotel is a great hotel. There is a Walmart a few minutes away. Pizza Hut across the street. Party store next door. Very nice and comfy beds. I hope my company brings us back next year. The only problem is the lobby and the rest of... More 

Helpful?
Thank nathan r
Lansing, Michigan
Level Contributor
499 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
3 of 5 stars Reviewed September 13, 2015

We chose this due to the reasonable price and that there are pet-friendly rooms. We were very pleased with the size of the room and the comfortable mattress. The noise is what keeps this from getting a better rating. If you can, get a 2nd floor room. We were on the 1st floor & I'd swear there was an elephant... More 

Helpful?
Thank Hola4876
Milwaukee, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 4, 2015

I was traveling with my two boys on my way to see my parents and needed a suite. This is the only hotel in Big Rapids with "suites" in its name. I was a little hesitate due to the low price on line, but it had 4 stars, so thought I would give it a chance. I'm glad I did.... More 

Helpful?
Thank dvsmith
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