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All 4 Big Rapids hotels

Country Inn & Suites By Carlson, Big Rapids, MI

15344 Waldron Way, Big Rapids, MI 49307
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94%
Ranked #1 of 4 hotels in Big Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
s_w_on_the_road Geneva, Switzerland
  • Overview
  • Reviews (71)
  • Photos (18)
  • Amenities
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  • Room tips (8)
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71 people have reviewed this hotel

Traveler rating
    46
    20
    4
    1
    0
See reviews for
33
12
4
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Geneva, Switzerland
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Country Inn & Suites By Carlson, Big Rapids, MI is a little off the highway making it quiet. The hotel is clean, relatively new and clean, has a nice guest laundry room, normal free breakfast and friendly staff.

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Big Rapids MI
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very spacious and comfortable room. Office chair and desk were quite nice. Bed was comfortable. Bathroom nicely appointed with soaps and plenty of towels. Room appeared to be somewhat clean, I did find a few small crumbs on the floor but did not notice anything more than that. Mirror over whirlpool had a few smudges on it, but nothing too... More

Was this review helpful? Yes 1
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the guest room amenities and the selection of breakfast foods. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More

Gladwin, Michigan
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2014

We stayed over night for a basketball tournament at Ferris State. Great location. No street noise. Convenient off expressway. Also directly next to Meijer Store. Very friendly staff. We loved the pool and hot tub. Both were clean and maintained perfect temperature. We appreciated that they kept it open until midnight. This allowed us to enjoy their amenities. The hotel... More

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Cleveland, Ohio
Top Contributor
54 reviews 54 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 14, 2014

Although we have stayed at this hotel many times in past years, the new owner has changed the policy to allow dogs in certain rooms. If you stay on floor one and two you may not hear them as loudly as we do on the third floor. Our room is next to one with two barking dogs this visit. VERY... More

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Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. Even though there is new management/ownership we still hold the same values and try to make our guests as comfortable and cared for as possible. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to... More

Lansing, Michigan
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 7, 2014

Large suites, a bit too country for me, but nice. Coffee pots that make real coffee, fridge, and all. Free breakfast in the morning in a large eating area. Free coffee. The hotel is right next to Meijer, making it very convenient to run over and get water or snacks. Hint: You have to turn right only when you go... More

Was this review helpful? Yes
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Here at Country Inn and Suites we like to make sure that all of our guests are treated like family. We are all delighted for the great review and are looking forward to seeing you... More

Fort Wayne
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2014

OMG - power went out in Big Rapids the wknd of April 12-13 and this staff was fabulous!! Our wake up call was a knock on the door and someone w a flashlight. They were great and handled a terrible situation very well.

Was this review helpful? Yes 1
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that we treated you well during the power outage. We strive in trying to make sure our guests are safe, satisfied, and comfortable! We look forward to your next stay. Please friend us on Facebook to stay informed of our... More

traverse city
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 22, 2014 via mobile

If you have a problem... good luck, the manager will not return your call. If you keep calling and get to talk to her you will get nothing. We were told no money back or off not my problem! We had no power for 15 hours no pool, showers, tv, Internet, and continental breakfast. We asked her for a number... More

Was this review helpful? Yes 1
Elaina H, Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

I apologize for the service you were provided and I will be speaking with my staff to prevent a further situation like this to happen. Please understand that the hotel staff was doing the best they could in providing comfort to our guests during the city-wide power outage. I sincerely apologize. More

Minneapolis, Minnesota
Top Contributor
66 reviews 66 reviews
58 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 1, 2014

Only reason to visit Big Rapids,MI over New Years is a tragic family event. Country Inn, Big Rapids made our trip very comfortable. Wonderful, helpful cheery staff. The hotel has a very upscale feel. Free Wi-Fi, Free parking, Free breakfast, 24hrs Free cookies, coffee and fruit. Lots to love. Amazing 80 degree warm salt water pool . Wow! Our studio... More

Was this review helpful? Yes 2
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Thank you for your compliments! Here at the Country Inn and Suites we make it our goal to ensure comfort for each guest. Our guests are viewed as family and friends rather than just another guest. I'm glad that you enjoyed the stay with us and we hope to see you again soon! More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2014

This property is very well kept, the rooms were clean and the location far back off the main road means there wasn't a lot of noise. The check-in staff were nice, as was the person tending to the breakfast area. Speaking of which, I was surprised that it was more than just fruit and bagels. They had a few hot... More

Was this review helpful? Yes 1
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Marcus, Thank you for your wonderful review. I'm glad that you enjoyed our hot breakfast and quietness of our guest rooms. It is always a pleasure to hear satisfaction coming from our guests. Here at Country Inn and Suites we work hard to make people feel at home and comfortable. We hope to see you again in the future. More

Gaylord
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 12, 2014

There are only 4 hotels in Big Rapids, Mi and this hotel and the Holiday Inn are the only two without exterior door entrances. The staff is very pleasant and the room was extremely clean. Beds are comfortable and good natural light in the room from a large exterior window. The bathroom is in need of an exhaust fan. And... More

Was this review helpful? Yes
Elaina H, General Manager at Country Inn & Suites By Carlson, Big Rapids, MI, responded to this review

Sherrie, Thank you for your wonderful compliments! We work hard and take pride in how we present our hotel. Our hot breakfast is a joy of many guests and i am glad to know that you enjoyed it as well. And thank you for giving me a reason to congratulate and thank my staff for working hard! We hope to... More

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Additional Information about Country Inn & Suites By Carlson, Big Rapids, MI

Address: 15344 Waldron Way, Big Rapids, MI 49307
Phone Number:
Location: United States > Michigan > Mecosta County > Big Rapids
Price Range (Based on Average Rates): $
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Also Known As:
Country Inn Big Rapids
Big Rapids Country Inn

18 photos of this hotel

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Hotel & grounds (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Number of rooms
63

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