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Country Inn & Suites By Carlson, Big Rapids

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15344 Waldron Way, Big Rapids, MI 49307
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1 room 1 adult
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Country Inn & Suites By Carlson, Big Rapids
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198 Reviews from our TripAdvisor Community

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Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here during the weekend of a boys' hockey tournament. It is impossible to keep that many kids quiet - so the front desk staff gave me a new room and upgraded it so I would be able to sleep. The staff was very friendly and helpful - I would definitely stay here again. It could have been a... More 

Helpful?
Thank Gabbs
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you so much for acknowledging how friendly my staff is. I am so glad that they moved you into a suite as I know what a noisy weekend it was. I appreciate that your review focused on what a positive experience you had and not the negative things about the weekend. I certainly hope you stay with us again and... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

The room was very clean and nice looking. Everything seemed to be new. It was nice to have a refrigerator, microwave and coffee maker. My only issues were the mattress wasn't comfortable and there wasn't much water pressure in the shower. The showerhead was very basic and it would have been nice to have a massage showerhead especially after waking... More 

Helpful?
Thank Julie F
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you very much for a generally great review. I love to hear how clean we are because I know our housekeepers take so much pride in their work. I am sorry the mattress wasn't comfortable and I will tell you we have just started a renovation that includes all new furniture, mattresses, carpet--really everything. I hope you consider coming back... More 

Miami, Florida
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

I gave this review once already, but in short, comfortable beds, indoor pool was used, gave cleaning person Christmas Day off, trash can right outside my room was not emptied for two days after Christmas and it smelled of rotten food. I didn't add this last time but, there was supposed to be a VCR in the room and there... More 

Helpful?
Thank Lilac41059
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you for the review at Trip Advisor. It sounded like you had a pretty good experience with just a couple of things we need to improve. If you ever stay with us again and smell anything malodorous, please let the desk know right away and we will take care of it. As far as the VCR in the room; I'... More 

Paris France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Due to a power outage, my family made emergency reservations and stayed for several days at this hotel during Christmas. The hotel was wonderful. The staff were very accomodating, kind and flexible during our stay. The rooms were well appointed and very clean: we had a handicap-equipped suite - room 209 - which had a very large bathroom and lovely... More 

Helpful?
Thank moxieParisFrance
Pam L, General Manager at Country Inn & Suites By Carlson, Big Rapids, responded to this review

Thank-you so much for the excellent review on Trip Advisor. I know the circumstances that had you staying with us were not good but hopefully we helped you have a very Merry Christmas despite the power outage at home. Thank-you for mentioning how clean the rooms were and how friendly my staff is, too. It really means a lot to... More 

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