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Holiday Inn Express Benton Harbor

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2276 Pipestone Rd, Benton Harbor, MI 49022
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Holiday Inn Express Benton Harbor
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Holiday Inn Express Benton Harbor
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131 reviews from our community

Traveler rating
    53
    41
    21
    7
    9
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45
19
4
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed here before and didn't hesitate to book it again due to the fact that it was so clean and the employees were so kind. The fire alarm went off at about 5:45am.... It was a false alarm. Needless to say we could not get back to sleep so we went down to try to get breakfast, but breakfast... More 

Was this review helpful? Yes
Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear CMD9, Yes I also received a call regarding the fire alarm at 5:45am, per safety standards, I am thankful no fire and no one was injured. We normally have items available for breakfast by 6am everyday, I guess you could have mentioned it to the desk and they would have gotten you more of what you would like. Sometimes... More 

1 review
5 of 5 stars Reviewed April 17, 2015

The rooms they had were very clean, they had the friendliest hotel staff I have ever encountered, and Mona made an outstanding breakfast. I absolutely would recommend this place to anyone traveling in this area.

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Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you Scott for taking time to review your recent stay with us in Benton Harbor, we take great pride in making everyone feel at home. Come back and see us soon, we are trying to clone Mona since she is everyone's favorite. RZichterman,General Manager More 

Benton Harbor, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

The Holiday Inn Express met my families need for a one night local stay due to some home improvements at my house. My kids loved the pool area and the room was nice and clean. The highlight I must say is the continental breakfast in the morning. I have did some travel in my day, but I must say this... More 

Was this review helpful? Yes 1
Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear Toni, Thank you for taking time to review your recent stay with us in Benton Harbor. The staff takes great pride in making everyone feel at home and Mona is one of our stars. Anytime you need a break from home come back and visit, the pool is always ready for kids to swim. RZichterman, General Manager More 

Arroyo Grande, California
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed March 20, 2015

We have used Holiday Inn Expresses extensively the past few months. I think the total is about 12 or 15 nights in their properties. We are Platinum members in IHG. When we arrived at the hotel we were placed in room 313. It is tiny, ill-arranged, and is absolutely not planned for two people. The bed is right next to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear GCLAT, Thank you for taking the time to review our hotel after your recent stay in Benton Harbor. I was happy to move you into a room with a larger bathroom on that 2nd day, it is unfortunate that the city ordinance will not allow a larger sign at our entrance. We strive to give all our guests a... More 

Los Angeles, California
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 16, 2015

Wonderful,clean rooms,friendly staff,heated room hot tub.great local right off the highway.restdurants close by. Great breakfast,thank you very spring for all help,super person.if your pasting by this is the holes to stay at

Was this review helpful? Yes 2
abenameur, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear SueD, Thank you for the kind review of your recent stay in Benton Harbor, I am happy we made you feel at home and that Spring took good care of you. She is one of our "shining stars" of service. Hope to see you again soon. RZichterman, General Manager More 

michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

My husband, daughter and I stayed over night and the hotel was beautiful. You do not want to miss the exceptional breakfast. The breakfast attendant (Mona H.) was beyond wonderful. She was kind, and helpful and so attentive. She went above and beyond to make sure guests were enjoying breakfast and the area was kept so clean and well-stocked. She... More 

Was this review helpful? Yes 2
abenameur, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear CMD9 Thank you for taking time to review your recent stay with us in Benton Harbor, Mona works very hard to make everyone feel special. We hope that you will come back and see us again soon. RZichterman, General Manager More 

Muncie, Indiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 26, 2015

Mona Hughes was great! She was a staff member at breakfast who entertained and accommodated, which made mealtime much more enjoyable. The hotel was okay, but it was disappointing that they would not reserve rooms for my sister's wedding in June. The price shot up drastically then (as do most places around there), but there were few accommodations made for... More 

Was this review helpful? Yes
abenameur, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear Amanda M, Thank you for reviewing your stay with us in Benton Harbor, Mona is one of our "stars"and she always tries to make guests feel special. Summer season for us is in such a high demand that we quit taking group blocks a couple of years ago. I am glad you were able to find another property who... More 

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed January 24, 2015

We had a death in the family and we needed rooms for all the out of town family and friends. Mike the manager helped get us a block or rooms and actually added a few more with little notice. They provided us with a conference room to get together in and eat. Mona, the breakfast room attendant, was awesome. She... More 

Was this review helpful? Yes
abenameur, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear KKTate, Thank you for reviewing your recent stay with us in Benton Harbor. I am happy that the staff especially Mona made your stay a little more enjoyable during your time of loss. I will look forward to seeing you again when you are in the area. RZichterman,General Manager More 

1 review
5 of 5 stars Reviewed January 18, 2015

We came as a family for a funeral. It was nice and quiet, yet we were welcome to use the meeting room to gather and eat and visit. Breakfasts ala Mona were outstanding and delicious. She and the staff took good care of us. I would certainly look forward to staying here every time I'm in town.

Was this review helpful? Yes
Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear Sandyrco, Thank you for taking time to write a review from your recents stay in Benton Harbor. We were happy to be of assistance during your stay, glad you enjoyed the breakfasts. We look forward to seeing you again the next time you are in the area. RZichterman,General Manager More 

1 review
5 of 5 stars Reviewed January 14, 2015

We had to stay there for a horse show. Breakfast started at 7 , but Mona came early and started breakfast early so the kids could eat before they left at 615. She did this two days in a row. Not only was the breakfast area spotless, she was a joy to talk to! I enjoyed coming down for the... More 

Was this review helpful? Yes
Rick Z, General Manager at Holiday Inn Express Benton Harbor, responded to this review

Dear Chrissy, Everyone has been complimenting Mona, so glad she is being recogized for all she does with our guests. The entire staff takes great pride in making everyone feel at home. We look forward to seeing you again the next time you are in town. RZichterman More 

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