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Holiday Inn Express Benton Harbor

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2276 Pipestone Rd, Benton Harbor, MI 49022
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1 room 1 adult
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Holiday Inn Express Benton Harbor
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184 Reviews from our TripAdvisor Community

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Newburgh, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed there two separate times this week. The hotel has the best support staff I have encountered in HIEx Hotels. When I checked in they had warm cookies, and offered me 1/2 pint of milk; at night I wanted a snack, and they had bananas, apples, oranges, oatmeal packs, ands hot coffee. In the morning the manager came around... More 

Review collected in partnership with this hotel

Helpful?
Thank thomassN4219LM
Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

Even the construction, painting and pool renovation noise couldn't stop me from writing a great review of this place. It is a gem, mostly because of the staff (every single one of them), but also because of the room refrigerators, tvs, bathroom supplies by Bath and Body Works, and the list goes on. Just a great place, and clean also.... More 

Helpful?
Thank anne s
Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at 100 different Holiday inn's over the past 25 years of business travel and this room was the best. The most comfortable bed with the most comfortable oversized pillows. I will be back next time I stay in Benton Harbor.

Review collected in partnership with this hotel

Helpful?
Thank scottsA8384HC
Michigan
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My daughter and I arrived by ambulance to this hotel after a car accident on I-94.We were obviously pretty upset. The young man at the desk was very nice. We were so fortunate that Andy, the Regional Manager, was there at the time. He was so helpful and kind to us. He went above and beyond to help and make... More 

Helpful?
Thank jwho
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for your valuable feedback! It was our pleasure to accommodate you and your daughter during your stay. I am happy that we met and exceeded your expectations, and were able to help you in your time of need. I hope that if you're ever in the area again for a vacation, you will stay with us again. Have... More 

Plymouth
1 review
5 of 5 stars Reviewed 1 week ago

We arrived at 2 am. The young man working that night was cordial and extremely helpful. We were impressed. The room was neat, clean, and comfortable. The breakfast was tremendous. We will stay there again if we are in that area.

Review collected in partnership with this hotel

Helpful?
Thank DaveKimmel
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for your valuable feedback! I am happy to hear that our staff and our hotel has meet and exceeded your expectations and we look forward to you staying with us in the near future! Have a wonderful day. More 

Minneapolis, Minnesota
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

What I love about going directly to the home sites of hotels and booking is that you usually get the warnings--like renovations or pool closures. No such luck here. The pool renovations were started and we brought our swimsuits but we couldn't use them. Not sure when they are supposed to stop so you may want to call before coming.... More 

Helpful?
Thank LilMamaO4
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for your valuable feedback. I do apologize for the inconvenience of our pool being renovated. We are trying to make our guests stay as wonderful as possible with all of our amenities that we have to offer, currently and in the future. I do hope that in the near future you will stay with us and experience all... More 

Englewood, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is a nice property. The staff was excellent an upgraded me without my asking. The place is clean and comfortable and close to shopping and good restaurants and a brew pub. I will return here when business brings me back to this area!

Review collected in partnership with this hotel

Helpful?
Thank James B
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for taking the time to provide your valuable feedback! I am happy to hear that we exceeded your expectations with our staff, the location, and the property itself. We look forward to you staying with us again in the future when business brings you this way again. More 

Amana, Iowa, United States
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 31, 2015

The best part of our stay was the absolutely delightful staff. They were nothing be friendly and accommodating, but it stopped there. The hotel was shabby with a broken bathroom door handle, hair in the tub area, non-working fan on the heat/AC, dirty hallways. For a relatively new hotel, it has deteriorated quickly. We were very happy that we could... More 

Review collected in partnership with this hotel

Helpful?
Thank ElderBets
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for taking the time to provide valuable feedback to assist us in making everyone's stay an enjoyable one. I do apologize that our hotel did not meet your expectations, but I am happy to hear that our staff did. Our hotel was built in 1999. We do try to keep up with all the maintenance needs as they... More 

Florida
1 review
5 of 5 stars Reviewed December 30, 2015

This hotel is the best IHG hotel that we have come across. the staff is wonderful full of energy the Front Desk Clerk Sprinng went out of her way for us we arrived at 7pm we had lots of luggage she helped us load it and carry it up to our rooms we had not eating anything she gave us... More 

Helpful?
Thank Christine P
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for providing valuable feedback. It is always a delight to hear how 1 of my staff has made a difference in a guests life. I am happy that Spring was available to accommodate you with food, your luggage needs, and you felt like you were at home! This is the atmosphere that we strive for. We look forward... More 

Kentland, Indiana
Level Contributor
4 reviews
5 of 5 stars Reviewed December 29, 2015

I give this hotel an A++ when it comes to hospitality. I got stuck in Benton harbor because of the weather and had to stay the night. They let me check in at 10:30 in the morning so I wouldn't have to stay out in that weather. Their normal check in time is 2 pm so that was really nice... More 

Review collected in partnership with this hotel

Helpful?
Thank Froggyfreak330
Heidi F, Front Office Manager at Holiday Inn Express Benton Harbor, responded to this review

Thank you for taking the time to provide valuable feedback. It was a pleasure to have you stay at our hotel, and your baby was so quiet I only heard coos from her the entire stay. I am happy that we met your expectations and were able to accommodate you during the bad weather and your emergency stop. It is... More 

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