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DoubleTree by Hilton Hotel Bay City - Riverfront

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1 Wenonah Park Place, Bay City, MI 48708
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1 room 1 guest
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DoubleTree by Hilton Hotel Bay City - Riverfront
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566 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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  • Italian first
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    (566)
  • Mar-May only
    (142)
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Hastings
Level Contributor
13 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I loved this hotel very clean inside and outside. It has great parking fitness center are room had a great view they even fold our dirty clothes for us and left a note just to tell that they and if it was ok to keep doing it when we were out my wife loved it

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Asheville, North Carolina
Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Right on Riverwalk, close to quaint downtown, nice exercise facility and pool, wish we could have stayed longer and explored more. Room was nicely appointed, quiet, comfy bed, attractive bath. View of river. Only ate a goat cheese and spinach salad in evening, but it was delicious and breakfast was tasty. Our server, Laura was delightful. All around a very... More 

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MIchigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is luxurious and the staff are friendly.Location is excellent -at the riverfront, near downtown. Bay City is a bit depressed but this area is on the riverfront/park. Very handy to sailing the Appledorn sailing schooner.

Review collected in partnership with DoubleTree by Hilton

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Traverse City, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It took the staff a long time to acknowledge myself and my daughter as we stood at the front desk waiting to check in for almost 10 mins. Very clean room, room service was very good and quick as well.

Review collected in partnership with DoubleTree by Hilton

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LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Dear Heather H~ Thank you so much for taking some time to write a review for us. We love to hear from our guests! I'm very sorry that you had a long check in experience. We are always looking for ways to be more efficient, especially at heavy check in times. We also want to make sure every guest gets... More 

Sugar Land, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Best place to stay in Bay City with a quality facility, good breakfast options and a premium location on the river. A/C unit makes a lot of noise, but we were tired and slept well. A summer festival on the river had REO Speedwagon playing live until 11:00pm as if it were on our side of the river...

Review collected in partnership with DoubleTree by Hilton

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Leesburg, United States
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed here for three days. It was OK, nothing special or really memorable. We initially got a city view (which means you get to look over the roof of the convention center) and the fridge was broken. Got moved to a river-view room (which was the same room, but a better view and a working fridge). The breakfast buffet was... More 

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LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Dear Terry E~ Thank you so much for taking some time to write your review. I am truly disappointed that your stay was "somewhat disappointing" as we work very hard to dazzle our guests at our hotel. I did forward your comments to our Department heads and General Manager to see if there is anything we need to correct with... More 

Windsor, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We called on short notice last Thursday for a Friday reservation and was able to secure a room. We were coming from a cottage and arrived hours before checkin. The front desk associate was able to determine our room was ready and we were able to check in right away. The service was outstanding. The room was immaculate and spacious,... More 

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South Carolina
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall a very good experience. One small issue with bed linens. Nice view from the riverfront rooms. Nice restaurant/lounge as well. Friendly staff all around, It's the place to stay in Bay City, Michigan.

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Sharon, Connecticut
Level Contributor
190 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was nice and comfortable, with a nice view of the river. Personnel were also very nice. Restaurant's steak was horrible, more like cardboard, and very disappointing. They did take the charge off our bill, and the hamburger was very good!

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LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Dear Bruce C~ Thank you so much for your feedback on your experience here at the DoubleTree and in the Riverfront Grille. We absolutely take our guests comments seriously and look in to every issue that comes to light. It does not sound like you had a typical experience in our on site restaurant and I want to apologize for... More 

Miami, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had the opportunity to stay at this doubletree, There was an event in town the same weekend, the hotel was booked solid. Barbara in reservations put me on a wait list for Saturday night. About 2:30 that afternoon she called and said a room was available, WOW, great service. I booked the room over the phone. At check in, Brittney... More 

Was this review helpful? Yes
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Thank you so much for your kind review. I made sure to forward your comments to our front desk staff and managers. We have an internal program called "Catch me at my Best" that rewards our employees for giving great customer service and Barb and Brittney will definitely be recognized! We hope to see your for a return visit soon-... More 

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