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Holiday Inn Express Hotel & Suites Bay City

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3959 Traxler Court, Bay City, MI 48708
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Bay City
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101 Reviews from our TripAdvisor Community

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Traveler rating
    43
    36
    14
    4
    4
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30
27
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Buford, Georgia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My room was clean, quiet and the showhead was the best ever!!! Friendly staff with a late arrival. Breakfast was average. Location was perfect for our business trip. As this hotel is newer, was in great condition.

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, We so appreciate your great review. I am so pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in. We hope you will visit us again soon. Tammi C. Front Desk Supervisor More 

Taylor
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife picked Holiday Inn Express because it was the only hotel that actually would describe the features that made the room accessible. The room itself was quite nice and was well equipped for someone in a wheelchair. The closest thing to a negative is that if the refrigerator door opened on the other side it would have been more... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, What a nice review! Thank you for taking the time to give us your feedback, it is so appreciated. We take all suggestions from our guests seriously, and will be looking into the refrigerator door. Thank you again, we look forward to your return visit. Tammi C. Front Desk Supervisor More 

Muskoka District, Canada
Level Contributor
254 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we arrived in our room (on a 32'C day) someone had been smoking in it previously. No problem we were given another room. The next day we returned to our room to find the air conditioning not working (still 32'C outside!) Brandon at the front desk checked out a couple of rooms and finally we were given a 2... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review. Brandon was happy to hear he could help make your stay easier. We appreciate your feedback and look forward to your return. Tammi C. Front Desk Supervisor More 

ONTARIO
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed July 20, 2015

After reading a few good and bad reviews about this hotel from other contributors I decided to take a chance on this location and see for myself. Booked 2 nights last week. Arrived at the hotel a bit early around 1 pm. Hotel staff said the room would be ready in about 30 mins. No problem we went to the... More 

Was this review helpful? Yes 1
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Thank you for your feedback regarding your recent visit. We appreciate your comments and will be sharing these with our team so that we can continue to improve our services. We do hopt to have the opportunity to welcome you back in the future, so that we can provide a better service. Best Regards, Tammi C. Front Desk Supervisor More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2015

They ran out of hot food at the START of breakfast. Breakfast person was apologetic, but after waiting in line for 15 minutes we decided to get breakfast at a chain. The guy at check in with tattoos seemed to be inconvenienced that we were there and more interested in his phone. We have had much better stays at other... More 

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Guest, On behalf of the entire staff we send you are deepest apologies for the issues you experienced with your stay with us. We are in the process of making the hotel stay amazing for everyone. Please let us make this your home away from home during your next stay with us! Regards Dawn C GM HIE Bay City More 

Toccoa, Georgia, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed July 14, 2015

The hotel itself is clean, and looks nice. The man who checked us in kept calling my husband "bud". I realize he was trying to be nice, but it's unprofessional. The walls between rooms are terribly thin. I could hear both TVs going in both the rooms on either side of us. The ceilings are also thin apparently, because the... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Guest, We are very sorry that you experienced some issues while your stay. We are in the process of making this hotel everyone's home away from home. I have shared your concerns with the hotel staff and we all send out deepest apologies. We look forward to seeing you in the near future. Brandon B HIE Staff. More 

Paducah, Kentucky
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 12, 2015

Stopped in here for the nigh and was more than satisfied with the accommodations. The front desk clerk was very helpful and the room along with the rest of the property was spotless. The bed was comfortable and the room was quiet. Breakfast was the usual Holiday Inn fare. I'd stay here again give the opportunity.

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, We are so very happy that you enjoyed your stay with us. We look forward to your stay in the near future. Brandon B HIE Staff More 

Cranberry
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 1, 2015

We come here every summer with my husband on business. The staff is friendly, the rooms are spacious and clean, and the breakfast is a plus. The only down side is the pool is always way colder than I like it. There isn't much to walk to from here so you have to drive to get to restaurants.

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Mrs. Stover, Thank you so much for taking the time to write us such a nice review. We love getting feedback so that we can make any necessary adjustments to ensure that all of our guests have the best guest experience possible. We have been working diligently with maintenance to regulate our pool temperature. We look forward to seeing... More 

Chesapeake, Virginia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 28, 2015

Room: Beds were great. Clean and WiFi. Breakfast was good for a quick bite. Good wake up area. Parking: Good for large SUV. Staff: Staff was helpful and helped us get directions to some of the places we had to go. Convenient: Meijer across from street. UNO Pizza down the main street. Local place to eat near by also.

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, Thank you so much for the kind words. The hotel staff enjoyed you and your family joining us for the weekend. We look forward to having you again in the future!!! Thank You Brandon B HIE Staff More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed June 25, 2015

My family and I unfortunately had to be in the area due to the loss of a family member. The staff was able to get our rooms close together (kind of rare in a hotel!) and accommodate our needs very well. At check in, Brandon made us feel very welcome and was patient with our group in spite of our... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear DetCityJustin, I thank you so much for your hospitality. The hotel and I were very fortunate that you chose us as your home away from home for the few days you were here. We strive to make everyone's visit with us just as comfortable as yours!! We look forward to seeing you again in the future, as we are... More 

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