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All 12 Bay City hotels

Holiday Inn Express Hotel & Suites Bay City

2.5 of 5 Hotel   |   3959 Traxler Court, Bay City, MI 48708
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79%
Ranked #3 of 12 hotels in Bay City
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Lewis D NW Ohio
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68 people have reviewed this hotel

Traveler rating
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    11
    3
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
NW Ohio
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Everything you'd expect from a HEI. Rooms clean; standard amenities; good, varied breakfast selection; front desk is competent and professional; location almost perfect for my needs. What more did you want for this price?

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Lewis D, Thank you so much for your kind review. I'm so happy we were able to meet all of your expectations and hope you will be able to visit with us again soon! More

Wilkes-Barre, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This was an excellent hotel. The beds are comfy and the shower was hot. The sink has a mixer valve to prevent scalding and it was not adjusted properly. So the sink had lukewarm water. The breakfast was done well. Thank you for the good stay.

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello P B, Thank you so much for the wonderful review. I am so pleased you enjoyed your stay! More

Kalamazoo, Michigan, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

Had a great stay at this Holiday Inn, Check in was very smooth and quick and the room clean. All staff I encountered were very polite and helpful and housekeeping did a good job with requests. Breakfast was good, with the style of egg being changed daily as to provide some variety. Only complaint about this hotel would be the... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Kyle B, I'm very sorry that you had issues with temp control. It sounds like there may have been a vent open that allowed cold air into your room. I have assigned my maintenance team to go through our Jacuzzi suites to verify that these are all shut tight to prevent any breeze from entering. However, I'm glad you... More

Saginaw, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014

Front service desk was great to work with! Check out was a breeze! Breakfast was fair! Typical hot breakfast! Issue was with our room! the room was located right across from the pool, was a jacuzzi suite. As soon as we walked in the room it had a terrible odor. Almost a mold smell with smoke smell. I had a... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Beachfan19, I'm very sorry you were so disappointed with your room during your visit. I can assure that this is not typical of all of our rooms. I have reviewed all of the information you gave us with our maintenance and housekeeping managers to determine what action to take to remedy the odor issues and hot water along with... More

Ann Arbor, Michigan
Contributor
18 reviews 18 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2014

Ok, due to weather, I had to cancel my reservation, BUT, something happened prior to my non-stay. The day before, I had a voicemail from the hotel recognizing my IHG rewards status, and asking if there were any requests I had prior to my stay. I've never had that happen with any other IHG property, or any other travel provider,... More

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leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Russ48103, the team here was so glad to see how much you appreciated our call ahead initative. We've all been working very hard to deliver just a little something extra and new to our guests. I'm sorry that the Michigan weather prevented you from being able to stay with us this time but hope that you'll make it up... More

Commerce Township, Michigan
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

We just returned from a weekend spent in Bay City for a hockey tournament and we were so impressed that I felt I needed to write a review immediately upon our return home. Every employee was so polite and accommodating to us. Dawn was so helpful in setting up our room block for our team and answering my many questions,... More

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leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello familyfun21905, It was great having you stay with us and we are all so happy you enjoyed your stay. Thank you very much for taking the time to write a review of your stay. We look forward to your next tournament! More

Traverse City, Michigan
1 review
3 of 5 stars Reviewed January 7, 2014

We stayed one night, the night of the 4th at this hotel and the customer service, Tami, greeted us with a smile and checked us in quick. The first room we were in had not been cleaned. As I walked in I noticed the trash cans did not have bags in them, and the fridge still had food and drinks... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Leigh C, Thank you for taking the time to write a review of your stay with us and of the excellent service Tammi was able to provide you during your visit! I am so sorry for the issue with your room when you first arrived and am glad you were able to enjoy our executive suite for the remainder... More

Buxton, North Dakota
Top Contributor
63 reviews 63 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 11, 2013

I stayed one night at this hotel. I was greeted friendly at the front desk. The desk attendant told me if I needed anything that she would be there till 11pm. About 11:15pm, working at the desk in my room, the door opens and a couple starts to walk in. I said "Hello?" and they apologized and left. I should... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Hunterhersh, Firstly, I am so sorry that you were disturbed during your stay with us! I assure this is not a typical issue that we have. However, in spite of that I am so glad you were able to enjoy the rest of your visit with us. We can't wait to have you stay with us again, glitch free... More

Clinton Township, Mi
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 21, 2013

Hotel is in great location., near freeway, stores & dining. Hotel was very clean, breakast was fully stocked and the staff was extremly friendly. Kids used the pool and enjoyed. Managment gets two thumbs up !

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Nanatrvl, Thank you so much for writing such a wonderful review of your stay with us. We are so pleased you were able to enjoy all of our amenities. More

Appleton, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2013

Jessica greeted us with a smile. She was pleasant and checked us in promptly. I was upgraded to a king whirlpool suite. The property was calendar, well maintained, and nicely furnished. I would definitely stay again if I were to return to the area.

Was this review helpful? Yes 1
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Heather V, Jessica was so happy to see that she made your stay so memorable. Thank you for your kind words and we hope you'll be able to come back again soon! Sincerely, Leilani S More

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Additional Information about Holiday Inn Express Hotel & Suites Bay City

Also Known As:
Holiday Inn Express Hotel And Suites Bay City
Address: 3959 Traxler Court, Bay City, MI 48708
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 hotels in Bay City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bay City 2.5*
Official Description (provided by the hotel):
Stay Smart at Holiday Inn Express Hotel & Suites Bay City-East near the heart of historic downtown Bay City, Michigan. Whether traveling on business or pleasure our Bay City hotel in the tri-city area of Midland, Bay City or Saginaw, is conveniently located one-half mile from I-75 & US-10. This Bay City hotel provides convenient access to MBS Airport, Frankenmuth area corporations such as Accenture, Dow Chemical, Fabiano Bros. and exciting leisure attractions. Bay Antique Center, Michigan s largest Antique District, is just minutes from our Bay City hotel & encompasses several eateries and pubs. If you are looking for more contemporary shopping, Bay City Mall boasts many of your favorite stores such as Younkers, Target & JCPenney. Prefer the arts? Bay City offers Studio 23 Art Center, State Theatre, Bay County Historical Museum and Delta College Planetarium. Our Bay City hotel offers beautiful guest rooms, suites & executive whirlpool rooms with all of the comforts of home from pillow top mattresses to our 32 HDTV & complimentary HSIA. Enjoy exercising in our fitness center followed by a refreshing swim in our indoor pool. Complete your stay by enjoying your complimentary breakfast bar featuring eggs or omelets, fresh fruit & yogurts & our world famous cinnamon rolls. The Holiday Inn Express & Suites is looking forward to your arrival on your next visit to Bay City. ... more   less 
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