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All 12 Bay City hotels

Holiday Inn Express Hotel & Suites Bay City

2.5 of 5 Hotel   |   3959 Traxler Court, Bay City, MI 48708
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Ranked #3 of 12 Hotels in Bay City
A recent review
5 of 5 stars Reviewed September 1, 2014
Jackie C Clinton Township, Michigan
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82 reviews from our community

Traveler rating
    36
    27
    13
    3
    3
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20
24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clinton Township, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 1, 2014

Stayed there one night with my grandkids. Spacious rooms and beautiful warm salt water pool. The kids enjoyed that. the only thing was there were a few hair balls in pool. other than that we had a very enjoyable stay. Beds were very comfortable and nice breakfast bar. The staff was very nice and professional.

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Jackie C, It was wonderful to read that you and your grandkids enjoyed your visit with us so much. Thank you for all the kind words. Sincerely, Leilani Guest Services Manager More

Clarkston, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

We've stayed at many a Holiday Inn Express, but this one had one of the friendliest and welcoming staff's we've seen. Our suite was roomy and spotless. I like the sign that stated we could get plates, and utensils if needed for our mini kitchen. We brought dinner back to the room and found this to be a plus. We... More

Was this review helpful? Yes 2
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello MikeC1307, Thank you so much for the fantastic review. It was great reading how you enjoyed everything from our room amenities to our breakfast and best of all the excellent service that Jessica was able to provide you. We look forward to your return trip! Sincerely, Leilani Guest Services Manager More

Bay City, Michigan
1 review
5 of 5 stars Reviewed August 5, 2014

Our check in went so smooth! There was a line upon checking in, nevertheless Jessica was very courteous with everyone and her duties were performed in a timely manor. We checked in a little after 9pm and she greeted us in a very cheery mood, which made us feel good. Thank you Jessica.

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Darren H, I'm so happy that Jessica was able to make your check in so warm and welcoming. Thank you for taking the time to share your experience with us! Sincerely, Leilani Guest Services Manager More

Clarkston, Michigan
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

Rigth location @ the rigth time, right off the expressway and close to a nice steak house restaurant. White gloves clean, extra soft sheets and extra pillows. Super nigth after a full day Kayaking, we wanted to spend the nigth and have a nice meal before the big drive back home. Jessica was at the counter Saturday nigth and she... More

Was this review helpful? Yes
leilani s, Guest Services at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello, We are glad to have such a great review from you! We are glad to hear you enjoyed your room and were able to relax. I am glad Jessica was such a help to you. I will make sure she knows what a great job she did. Sorry there is no cottage cheese, maybe in the future we could... More

Streetsboro, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

My wife and I just returned from four days and nights at this hotel and we were very, very pleased with the hotel in general...the staff was very nice and our room was spotless! We had the pleasure of dealing with Jessica at the front desk and also Lori in housekeeping and they could not have been nicer, or more... More

Was this review helpful? Yes
leilani s, Guest Services at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hi Jim L, Thank you for giving us such a good review. I am glad Jessica and Lori gave you such a nice experience. It's great to hear how comfortable the bed and pillows are. We look forward to your next stay with us here in Bay City. Andrew Lazowski Guest Services More

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 20, 2014 via mobile

Last room available, smelled like rotting fish. Refrigerator blew circuit and couldn't get lights to work. Shower was semi clean, behind toilet was disgusting. Would not stay here again if I had to. Tried to notify management, they weren't interested in what I had to say. Although the sign said to speak up if I couldn't give them a 10/10... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello blessedmimi911, I can't say how sorry I am for the terrible experience you had. I assure you that this is not typical for any stay with us and would very much like the opportunity to speak with you about your stay. Please contact the management team at the property any time as we would like to make this right... More

Fort Myers, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 15, 2014

while this hotel was okay it was certainly not a place I would return to. The king bed was comfortable but the sofa sleeper was provided with the wrong size sheets and not enough pillows. When we called the desk for proper sheets and blanket we were told (politely, but still) that we would have to come fetch them. The... More

Was this review helpful? Yes 1
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello Anne, I am very sorry for the problems you experienced during you stay with us. It is our goal to always deliver the best possible service and quality to all of our guests and we clearly fell short of this goal during your visit. I would love the opportunity to discuss your recent stay with us; if you are... More

Toronto, Canada
Top Contributor
127 reviews 127 reviews
39 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed July 12, 2014 via mobile

The rooms are quite big including the bathroom. The shower has fair water pressure/coverage. I found the bed quite soft on the window side. The TV had Direct TV so there were 609 channels but of course not all available. The breakfast area was quite large with a good assortment of hot and cold items. There were about 4 restaurants... More

Was this review helpful? Yes 2
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello e10750law, Thank you so much for staying with us and for writing a review of your visit! I'm glad you were able to enjoy our spacious rooms and public areas, though I'm sorry that you had issues with the window side of the bed. Thank you again for taking the time to share your experiences with us! Sincerely, Leilani... More

mingo jct
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 7, 2014

Very nice hotel to stay, very clean and the staff (Jessica at the front desk was wonderful). With in 15 minutes of checking in she (Jessica) was calling our rooms to make sure that the rooms were satisfactory. Which we thought was very nice. Had a good hot breakfast in the morning. Lucky's restaurant was a must to eat at... More

Was this review helpful? Yes
leilani s, Guest Services at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello branson123456, Thank you for taking the time to write such a nice review. Jessica will be ecstatic to hear about the great job she did. I am glad you were able enjoy our hot continental breakfast. Hope to see you next time you pass through Bay City. Andrew Lazowski Guest Services More

1 review
5 of 5 stars Reviewed July 2, 2014

Jessica the desk clerk was very helpful. She made sure our room was OK and she also help with our trip planning. Our room was great, clean and comfy. It was close to everything we needed. Thanks Jessica

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Hello S B, Thank you so much for writing such a kind review of your stay. Jessica is an excellent member of our team and she always goes the extra mile for our guests. Sincerely, Leilani Guest Services Manger More

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Additional Information about Holiday Inn Express Hotel & Suites Bay City

Address: 3959 Traxler Court, Bay City, MI 48708
Phone Number:
Location: United States > Michigan > Bay City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bay City 2.5*
Number of rooms: 77
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Also Known As:
Holiday Inn Express Hotel And Suites Bay City

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