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Holiday Inn Express Hotel & Suites Bay City

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3959 Traxler Court, Bay City, MI 48708
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Holiday Inn Express Hotel & Suites Bay City
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Holiday Inn Express Hotel & Suites Bay City
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98 Reviews from our TripAdvisor Community

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Traveler rating
    43
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    14
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • All months
    (98)
  • Mar-May only
    (24)
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    (35)
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ONTARIO
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading a few good and bad reviews about this hotel from other contributors I decided to take a chance on this location and see for myself. Booked 2 nights last week. Arrived at the hotel a bit early around 1 pm. Hotel staff said the room would be ready in about 30 mins. No problem we went to the... More 

Was this review helpful? Yes 1
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Thank you for your feedback regarding your recent visit. We appreciate your comments and will be sharing these with our team so that we can continue to improve our services. We do hopt to have the opportunity to welcome you back in the future, so that we can provide a better service. Best Regards, Tammi C. Front Desk Supervisor More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

They ran out of hot food at the START of breakfast. Breakfast person was apologetic, but after waiting in line for 15 minutes we decided to get breakfast at a chain. The guy at check in with tattoos seemed to be inconvenienced that we were there and more interested in his phone. We have had much better stays at other... More 

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Guest, On behalf of the entire staff we send you are deepest apologies for the issues you experienced with your stay with us. We are in the process of making the hotel stay amazing for everyone. Please let us make this your home away from home during your next stay with us! Regards Dawn C GM HIE Bay City More 

Toccoa, Georgia, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel itself is clean, and looks nice. The man who checked us in kept calling my husband "bud". I realize he was trying to be nice, but it's unprofessional. The walls between rooms are terribly thin. I could hear both TVs going in both the rooms on either side of us. The ceilings are also thin apparently, because the... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Guest, We are very sorry that you experienced some issues while your stay. We are in the process of making this hotel everyone's home away from home. I have shared your concerns with the hotel staff and we all send out deepest apologies. We look forward to seeing you in the near future. Brandon B HIE Staff. More 

Paducah, Kentucky
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped in here for the nigh and was more than satisfied with the accommodations. The front desk clerk was very helpful and the room along with the rest of the property was spotless. The bed was comfortable and the room was quiet. Breakfast was the usual Holiday Inn fare. I'd stay here again give the opportunity.

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, We are so very happy that you enjoyed your stay with us. We look forward to your stay in the near future. Brandon B HIE Staff More 

Cranberry
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We come here every summer with my husband on business. The staff is friendly, the rooms are spacious and clean, and the breakfast is a plus. The only down side is the pool is always way colder than I like it. There isn't much to walk to from here so you have to drive to get to restaurants.

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Mrs. Stover, Thank you so much for taking the time to write us such a nice review. We love getting feedback so that we can make any necessary adjustments to ensure that all of our guests have the best guest experience possible. We have been working diligently with maintenance to regulate our pool temperature. We look forward to seeing... More 

Chesapeake, Virginia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Room: Beds were great. Clean and WiFi. Breakfast was good for a quick bite. Good wake up area. Parking: Good for large SUV. Staff: Staff was helpful and helped us get directions to some of the places we had to go. Convenient: Meijer across from street. UNO Pizza down the main street. Local place to eat near by also.

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, Thank you so much for the kind words. The hotel staff enjoyed you and your family joining us for the weekend. We look forward to having you again in the future!!! Thank You Brandon B HIE Staff More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed June 25, 2015

My family and I unfortunately had to be in the area due to the loss of a family member. The staff was able to get our rooms close together (kind of rare in a hotel!) and accommodate our needs very well. At check in, Brandon made us feel very welcome and was patient with our group in spite of our... More 

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear DetCityJustin, I thank you so much for your hospitality. The hotel and I were very fortunate that you chose us as your home away from home for the few days you were here. We strive to make everyone's visit with us just as comfortable as yours!! We look forward to seeing you again in the future, as we are... More 

Cleves, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 14, 2015

We stayed for just one night. Room was very clean, beds comfortable. Staff was very friendly! And breakfast was good...typical breakfast but staff was friendly and great at keeping area clean. Would recommend!

Was this review helpful? Yes
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, Thank you for your nice review.We loved having you as a guest and look forward to your return. Tammi C. Front Desk Supervisor More 

Tucson, Arizona, United States
1 review
5 of 5 stars Reviewed May 27, 2015

My stay was very comfortable and everything I needed was provided in the room. The staff was very competent and professional. I will tell everyone I know that travels to Bay City to stay here! I will be back!

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, We are so happy your stay was wonderful. Our staff works hard to give all of our guests the best experience possible while you are away from home.They appreciated your positive feedback. We look forward to your return. Best Regards Tammi C Front Desk Supervisor More 

Saint Clair, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 19, 2015 via mobile

The bed was very comfy but the ac was a little loud. Nice and spacious room. We would stay here again. Staff was nice and friendly. Breakfast was good too but our second morning we got up a little later and were there an hour before breakfast ended but most of the food was gone.

Was this review helpful? Yes
Dawn C, General Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, FIrst and foremost thank you so much for staying with us at the Holiday Inn Express Bay City. We enjoyed having you here! Since your departure we have fixed the air conditioner unit. We are looking forward to seeing you in the near future. Regards Holiday Inn Management More 

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