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All 19 Battle Creek hotels

Comfort Inn

2.0 of 5 Hotel   |   2590 Capital Avenue SW, Battle Creek, MI 49015
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52%
Ranked #10 of 19 Hotels in Battle Creek
A recent review
4 of 5 stars reviewed 1 week ago
Craig C Troy, United States
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111 reviews from our community

Traveler rating
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31
27
5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Troy, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Rooms were renovated since the last time I stayed here. Very nice for being on the road. Breakfast was very good. Beds are a little firm, but that might be preferable for some. Location was close to shopping, restaurants, and other things to do while being on the road. Overall, good stay!

Review collected in partnership with Easytobook.com

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for being a loyal guest and we are excited to show the changes that are coming. Britton Browne More

Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The only negative thing I could say is the check in process was challenging. The clerk had to physically check to make sure our room was clean? Never witnessed such a thing. Other than that the staff was very friendly and we loved our room, very nice elevated Jacuzzi. It was a decent deal for the price.

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Priyam3076, General Manager at Comfort Inn, responded to this review

I am very sorry all clean rooms are updated in the system, if a guest checks while housekeeping is still working we do verify the room is clean and available. Sometimes on the weekend this can be challenging with 75 checkout and 75 check-ins. Thank you, Britton Browne More

Muskegon, Michigan, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I read so many negative reviews on this place that I was uncertain about booking a stay for my parents. My dad told me to go ahead, so I did, and I'm glad I did so. I booked a one night stay through the national number and got a pleasant operator, but his accent was difficult to understand. I had... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words. People need to filter through the reviews and form there own opinion and we thank you for doing that and it was a great pleasure to have you as a guest. Myself and my team hope to see you in the future. Thank you, Britton Browne More

Norwalk, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I do enough travel for both business and pleasure to confidently say this is the worst customer service I have ever had at a hotel/motel. Room not ready at 5p (check in is 4p) for a block of rooms reserved 2 months in advance - in the middle of where at a comfort inn! No compensation for the inconvenience and... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

After careful review of your account I pull the receipt and saw the check in was at 4:30. When a hotel has 70 check out and 70 check in in one day some people need to be understanding that not all rooms will be ready at 4pm, but will do everything in our power to get guest in as fast... More

1 review
1 of 5 stars Reviewed August 17, 2014

Worst customer service ever experienced in a hotel and this is the ONLY negative review I have ever written. We stayed at this hotel for 5 nights in July.They lost power the first 2 nights- admittedly beyond their control- and had no electricity, WIFI, hot water or breakfast food. (not even milk for the dry cereal) The disappointing thing was... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

I am sorry for the inconvenient you suffered as you were aware over 70% of the County was without power. The only thing near us that had power was ran off a small generator all major stores in the area were without. My staff did everything to make my guest fell comfortable and we allowed anyone that wanted to check... More

Lockport, IL
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 9, 2014

I reserved over the Choice Hotels member center, only to discover upon arrival that the requested room wasn't available. Staff at the property offered me instead of two queen beds in one room, two rooms each with a King bed; at no additional cost..I had read other reviews about the look of the property, and it could use some sprucing... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for everything you said, our main goal is to ensure all guest are comfortable and like we are a home away from home. Thank you, Britton Browne More

Ancaster, Ontario
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 8, 2014

After reading reviews I was very worried. Pleasantly surprised. Each staff member we encountered were very friendly. The room was clean, mattress and pillows were great. Bathroom might have been a bit dated but adequate. Breakfast had enough for any picky eaters to choose from. People need to understand when you book at a budget hotel you can't have the... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, we strive to excel in guest service. Please be assured we are going full steam ahead with a total overhaul of the hotel, all bathroom on the 1st floor have been remodeled and we are starting on the 2nd floor in the fall. Thank you, Britton Browne More

Alpena, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

We stay at this Comfort Inn every time we visit Battle Creek. Our most recent stay was August 1-3. Several families were in town for a wedding, and the hotel was full to capacity. Despite the large number of guests, customer service was outstanding. General Manager Britton Browne has assembled a good team of employees who work together well.

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, our number 1 goal is to excel in guest service. We enjoy return guest and feel they are a very important part of our family. Thank you, Britton Browne More

Fairborn
Top Contributor
160 reviews 160 reviews
31 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 5, 2014

Very dated decor but our room was clean. We had one of the largest rooms in the motel with a whirlpool too. The bed was okay. There was a TV, mini frig and a microwave. This is a two story motel without an elevator. So the stairs were used a lot and this carpet really needed to be cleaned. The... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

I am sorry for the way you feel, we are currently undergoing an extensive renovation and the changes are very exciting and an elevator is planned for the future. Being a 2 story building we are not required by law to have one but for the convenience of the guest we are adding one. Thank you, Britton Browne More

san diego, ca
Top Contributor
151 reviews 151 reviews
145 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 26, 2014

Great staff made sure we felt welcomed from the moment we stepped in the door. The rooms are large and well maintained. Excellent breakfast was most appreciated. Lots of grass and green space around the hotel. Good value for money.

Was this review helpful? Yes
Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, our number 1 goal is to insure the comfort of our guest. Always remember you are welcome and part of a great family. Thank you, Britton Browne More

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Additional Information about Comfort Inn

Address: 2590 Capital Avenue SW, Battle Creek, MI 49015
Phone Number:
Location: United States > Michigan > Calhoun County > Battle Creek
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 98
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Also Known As:
Comfort Hotel Battle Creek
Comfort Inn Battle Creek
Battle Creek Comfort Inn

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