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All 19 Battle Creek hotels

Comfort Inn

2.0 of 5 Hotel   |   2590 Capital Avenue SW, Battle Creek, MI 49015
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52%
Ranked #10 of 19 hotels in Battle Creek
A recent review
3 of 5 stars reviewed yesterday
David L Detroit, Michigan
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110 people have reviewed this hotel

Traveler rating
    37
    18
    17
    16
    22
See reviews for
31
27
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Detroit, Michigan
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The only negative thing I could say is the check in process was challenging. The clerk had to physically check to make sure our room was clean? Never witnessed such a thing. Other than that the staff was very friendly and we loved our room, very nice elevated Jacuzzi. It was a decent deal for the price.

Was this review helpful? Yes
Muskegon, Michigan, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

I read so many negative reviews on this place that I was uncertain about booking a stay for my parents. My dad told me to go ahead, so I did, and I'm glad I did so. I booked a one night stay through the national number and got a pleasant operator, but his accent was difficult to understand. I had... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words. People need to filter through the reviews and form there own opinion and we thank you for doing that and it was a great pleasure to have you as a guest. Myself and my team hope to see you in the future. Thank you, Britton Browne More

Norwalk, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I do enough travel for both business and pleasure to confidently say this is the worst customer service I have ever had at a hotel/motel. Room not ready at 5p (check in is 4p) for a block of rooms reserved 2 months in advance - in the middle of where at a comfort inn! No compensation for the inconvenience and... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

After careful review of your account I pull the receipt and saw the check in was at 4:30. When a hotel has 70 check out and 70 check in in one day some people need to be understanding that not all rooms will be ready at 4pm, but will do everything in our power to get guest in as fast... More

1 review
1 of 5 stars Reviewed 1 week ago

Worst customer service ever experienced in a hotel and this is the ONLY negative review I have ever written. We stayed at this hotel for 5 nights in July.They lost power the first 2 nights- admittedly beyond their control- and had no electricity, WIFI, hot water or breakfast food. (not even milk for the dry cereal) The disappointing thing was... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

I am sorry for the inconvenient you suffered as you were aware over 70% of the County was without power. The only thing near us that had power was ran off a small generator all major stores in the area were without. My staff did everything to make my guest fell comfortable and we allowed anyone that wanted to check... More

Lockport, IL
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I reserved over the Choice Hotels member center, only to discover upon arrival that the requested room wasn't available. Staff at the property offered me instead of two queen beds in one room, two rooms each with a King bed; at no additional cost..I had read other reviews about the look of the property, and it could use some sprucing... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for everything you said, our main goal is to ensure all guest are comfortable and like we are a home away from home. Thank you, Britton Browne More

Ancaster, Ontario
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After reading reviews I was very worried. Pleasantly surprised. Each staff member we encountered were very friendly. The room was clean, mattress and pillows were great. Bathroom might have been a bit dated but adequate. Breakfast had enough for any picky eaters to choose from. People need to understand when you book at a budget hotel you can't have the... More

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Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, we strive to excel in guest service. Please be assured we are going full steam ahead with a total overhaul of the hotel, all bathroom on the 1st floor have been remodeled and we are starting on the 2nd floor in the fall. Thank you, Britton Browne More

Alpena, Michigan
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stay at this Comfort Inn every time we visit Battle Creek. Our most recent stay was August 1-3. Several families were in town for a wedding, and the hotel was full to capacity. Despite the large number of guests, customer service was outstanding. General Manager Britton Browne has assembled a good team of employees who work together well.

Was this review helpful? Yes
Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, our number 1 goal is to excel in guest service. We enjoy return guest and feel they are a very important part of our family. Thank you, Britton Browne More

Fairborn
Top Contributor
157 reviews 157 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very dated decor but our room was clean. We had one of the largest rooms in the motel with a whirlpool too. The bed was okay. There was a TV, mini frig and a microwave. This is a two story motel without an elevator. So the stairs were used a lot and this carpet really needed to be cleaned. The... More

Was this review helpful? Yes
Priyam3076, General Manager at Comfort Inn, responded to this review

I am sorry for the way you feel, we are currently undergoing an extensive renovation and the changes are very exciting and an elevator is planned for the future. Being a 2 story building we are not required by law to have one but for the convenience of the guest we are adding one. Thank you, Britton Browne More

san diego, ca
Top Contributor
150 reviews 150 reviews
144 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff made sure we felt welcomed from the moment we stepped in the door. The rooms are large and well maintained. Excellent breakfast was most appreciated. Lots of grass and green space around the hotel. Good value for money.

Was this review helpful? Yes
Priyam3076, General Manager at Comfort Inn, responded to this review

Thank you for your kind words, our number 1 goal is to insure the comfort of our guest. Always remember you are welcome and part of a great family. Thank you, Britton Browne More

Indianapolis, Indiana, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 20, 2014

The hotel is screaming please update me. The room we were in was like literally being in a dungeon. When you first walk into the hotel it looks fine but I should have known something was off when they had to check to see if the rooms were clean for us to check into. Once we got the ok we... More

Was this review helpful? Yes
Priyam3076, Director of Sales at Comfort Inn, responded to this review

We apologize for any inconvenience you experienced during your stay. The reason we check rooms before sending our guests to them is that sometimes housekeeping has not been updated in the computer. We do not want to send someone to a dirty room. If you had let us know about the issues we would have moved you to a different... More

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Additional Information about Comfort Inn

Address: 2590 Capital Avenue SW, Battle Creek, MI 49015
Phone Number:
Location: United States > Michigan > Calhoun County > Battle Creek
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel Battle Creek
Comfort Inn Battle Creek
Battle Creek Comfort Inn

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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98

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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