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Firekeepers Casino Hotel

Certificate of Excellence
11177 East Michigan Avenue, Battle Creek, MI 49014
Firekeepers Casino Hotel
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207 reviews from our community

Traveler rating
    121
    49
    19
    5
    13
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20
118
Solo
0
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Top Contributor
77 reviews 77 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed three nights for business. Would return to the hotel in the future for another business trip. PROS: -Large, clean, well furnished rooms -Large bathrooms with decent toiletries -Common areas are up to date and clean -Onsite bars (3 to choose from, 1 in hotel lobby, 2 in casino) -Onsite restaurants (Multiple, 1 in hotel, various in casino from fine... More 

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Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

Thank you for your outstanding review compiled during your three-night business stay. Your list of "Pros" details so many positives that far outweigh the two "Cons." We understand the pool itself is not full size but still garners compliments from most visitors. Our state-of-the-art air removal system works well with over 5,000 floor vents that pushes inside air to the... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night with a free room offer. The place was very clean and the staff extremely friendly . The casino was nice and the slots were a little loose. We had an excellent breakfast the next morning . Would recommend the place highly !

Was this review helpful? Yes 3
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

We appreciate the five-star review, Chris with mentions of how comfortable our rooms are with the friendliest, most congenial staff around. Great rooms, loose slots, excellent food and warm welcomes...how can you beat that! With high recommendations like yours--you can't! More 

Byron, Michigan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a free room, went down last Sunday 4-13-15, had a great time. The room was beautiful, had a regular room with a king bed. We used the pool, sauna, and hot tub-all were very nice and well maintained. We ate at the bar off the lobby, great food at very reasonable prices, large portions, and they used the... More 

Was this review helpful? Yes 2
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

Beautiful hotel rooms, great food reasonably priced and a relaxing pool area all made for that special getaway for you. And you used your players points to pay! Does it get better? We hope you hit the casino next trip for one of those regular jackpots we pay. That would put your getaway right over the top! More 

LONDON ONT
Top Contributor
50 reviews 50 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room most modern we have ever stayed in, well appointed furnture and washroom, Wasroom is actuallt 3 rooms, shower tiolet and sinks. Good wall mounted TV. Casino also very modern, they actually give you a fair shake at the machines, at least the video poker ones, aslo have a 4 bells happy hour bevs 1/2 price.. Did notice one problem,... More 

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

We are glad to learn that you enjoyed your stay in our hotel and casino. Guests generally love those spacious and modern rooms with the bath area always a big hit. We're sorry you didn't care for the faucets and will bring this to the attention of management for them to consider. We want all our guests to be happy... More 

Top Contributor
163 reviews 163 reviews
17 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed April 16, 2015 via mobile

After arriving at this hotel and standing in line for 30 minutes we were informed that we had no room. A quick sorry and we were sent walking. Don't bother staying here. No customer service and not an effort to make it right.

Was this review helpful? Yes 6
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

We always suggest guests bring reservation and confirmation information we email immediately upon a hotel room reservation being made. When this guest appeared without that information and we had a full hotel, with no record of a reservation being made, there weren't options. More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2015

We've stayed here twice. Once in November 2014 and again this month. Both comp nights. Both were weekend nights and the hotel was full. However, check in was smooth and timely. Staff are friendly and helpful. The king mattress on our bed was so comfortable, I got the brand name from management. Highly recommended -- especially if you're able to... More 

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

Aren't our hotel room beds the best? You bet they are--we receive so many compliments about them every day. We know weekends are usually full so we always suggest reserving a room ahead of time. Weekdays can be crowded as well. Our guest service sparkles with the friendliest staff around. We're glad you got one of those comped rooms--they go... More 

Erie, Michigan, United States
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 10, 2015

Absolutely a beautiful facility. A good value for the price, and the food is great too. Probably the most notable feature is the people that work there. We were there for 3 days and never once ran into a single person with anything but a friendly welcoming attitude. Everyone asked if were were enjoying our visit, if there was anything... More 

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

What an outstanding review! "Absolutely a beautiful facility. A good value for the price, and the food is great too."--We couldn't have stated it better! And. we appreciate your mentioning our high guest service levles: "Probably the most notable feature is the people that work there. We were there for 3 days and never once ran into a single person... More 

Sterling Heights, Michigan
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed April 10, 2015

We stayed in a "classic room", room 607. Far from the elevator, this part of The 6th floor is very quiet, We never heard a thing! Our room had two queen sized, and very comfortable beds, with many different sized pillows on top. The bathroom was huge as was the shower. I did find it odd that you had to... More 

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

Your detailed description of our hotel room amenities truly do them justice. Guests usually rave about the spacious and amazing bath areas filled with many different items to fill your senses and take care of most needs. We're glad you dined at Café 24-7--a treat treasured by patrons near and far since we opened in 2009.The secret is out! :)... More 

Lansing, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

The rooms and staff were nice,although the shower in the rooms are unusual as you have to get in the shower and turn on water and hope it isnt too cold. Extremely Loud music in the casino, not the greatest atmosphere.

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

Hi Darlene--We're glad you enjoyed our hotel. The spacious bath area and showers usually garner compliments from all areas. We do vary music styles and volume throughout the day, softer in the morning and mid-day, as we try to cater to many different guest tastes. Thank you again and we hope to see you soon. More 

Las Vegas, Nevada
Top Contributor
69 reviews 69 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very pleasant rooms. Large tiles shower. One of the largest gaming floors, very well laid out. Lots of food choices, but all 'average'. Staff was extreme friendly and helpful (even more so than other casinos).

Was this review helpful? Yes 1
Firekeepers, Guest Relations Manager at Firekeepers Casino Hotel, responded to this review

As the friendliest hotel and casino around, we appreciate the review detailing your positive visit. Guest often comment on how much they enjoy our spacious bathrooms and comfortable beds-- as you did. Our patrons genuinely enjoy food created by the world-class Chefs and Cooks who are responsible for the outstanding dishes in the variety of restaurants on property. And, our... More 

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Amenities