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Courtyard by Marriott Worcester

3.0 of 5 72 Grove Street, Worcester, MA 01605
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Certificate of Excellence 2014
Courtyard by Marriott Worcester
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Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
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82 reviews from our community

Traveler rating
    27
    32
    20
    0
    3
See reviews for
25
12
4
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Top Contributor
58 reviews 58 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was very happy with the location, as my activities were centered around an event at WPI. The room was great, and the shuttle drivers were so accommodating. I didn't have a car, and they coordinated with the help of the front desk to make sure that I had a ride on time. I thought that the breakfast was complimentary,... More 

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glenwood, nj
Top Contributor
74 reviews 74 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wasn't crazy about the location. The hotel looked dirty from the outside looking in. I know they have had so much snow but the windows were so dirty in the downstairs area. Really need cleaning. The room wasn't clean. Refurbished in a nice way but needed vacuuming. I liked the dressing area idea but the door opened to the... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Karen, Thank you for taking the time to share your recent experience at the Courtyard Worcester. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom and the overall hotel fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for business and the hotel was comfortable and very close to the DCU center, which was very convenient. Parking was across the street in a garage that has seen better days. Overall, a good hotel experience.

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Oriskany Falls, New York
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 26, 2015

Honestly, we were not here very long. We got in late and left early. However, I did not feel welcomed by the front desk staff. They seem harried and distracted. I also do not know why they needed my car information. That seems to be a relic of the past these days plus it just takes time. Although, we found... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Bruce, Thank you for your stay at the Courtyard in Worcester. We appreciate you taking the time to offer valuable feedback regarding your stay. We strive to provide the finest accommodations and service to every guest on every stay and are disappointed to hear that we did not achieve this standard during your visit. The reason we ask about... More 

Killen, Alabama
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 20, 2015

We spent seven nights here in January while visiting family. The facility was a comfortable escape from the cold weather. It was a clean and inviting place with friendly staff and a cozy atmosphere. The rooms were spacious and tidy. A great stay!

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Worcester, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

Upon departure, there was no one at the desk. After standing there, I caught the attention of a lady in an office behind the desk. She was very apologetic and went to assist me in my departure until an older man, whom I assume was a manager, completely stepped in front of her and took over. He said nothing to... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Joanna, Thank you for staying with us at the Courtyard in Worcester. I appreciate you taking the time to offer your feedback regarding your visit. I sincerely apologize for the inconveniece you dealt with during your check out process. We pride ourselves on delivering great customer service, and I am so sorry that we did not provide this for... More 

Stamford, Connecticut
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 11, 2015

We had to stay in Worcester because we were attending a two day event at the dcu center. This Marriott has been recently renovated and is clean and well set up. Starbucks coffee and snacks in the lobby and the rooms also have coffee makers, a fridge and a microwave. Terrific. There is also a bar in the lobby which... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 31, 2014

We chose to stay here in May 2014 out of desperation as we were to attend the annual Brimfield Antique Fair. We had waited so long that there was nothing left in nearby Sturbridge but the horrible neglected Inn that we had stayed at the previous year. Rather than risk repeating that experience, we chose to make the 30 min... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Deanna, We're so pleased to here how much you enjoyed your stay here at the Worcester Courtyard, and that the amenities met all of your needs! We apprciate you taking the time to share your experience with us, and hope you enjoyed the Antique Fair as well! We hope you'll let us host your stay again when your travels... More 

Norwood, Massachusetts, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

Stayed at the Marriott Courtyard for a quick weekend stay - needed to be close to WPI. From start to finish all went well! Upon check-in through check-out all went smoothly. Room was clean, hallways quiet, all our little requests were granted...early check-in and late checkout! The front desk folks were great! We'd definitely stay there again.

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Colorado
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 20, 2014

Stayed three nights for a business trip. No free breakfast included. Parking is very tricky unless you arrive early evening. The rooms were comfortable, except I was in what I believe was an ADA room - my shower had a shower head in the middle of the tub and it was terrible to use and proved to be a cold... More 

Was this review helpful? Yes
Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Guest, Thank you for staying with us at Worcester Courtyard. We appreciate you taking the time to offer valuable feedback regarding your stay. We do strive to provide the finest accommmodations and service to every guest on every stay and are disappointed to hear that we did not achieve this standard during your visit. After reading your comments, we... More 

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Additional Information about Courtyard by Marriott Worcester

Address: 72 Grove Street, Worcester, MA 01605
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Worcester 3*
Number of rooms: 130
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Also Known As:
Courtyard By Marriott Worcester Hotel Worcester
Courtyard Worcester
Worcester Courtyard
Worcester Marriott

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