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Courtyard by Marriott Worcester

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72 Grove Street, Worcester, MA 01605
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Courtyard by Marriott Worcester
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Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
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88 reviews from our community

Traveler rating
    27
    35
    22
    0
    4
See reviews for
26
13
4
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Winslow, Maine
Top Contributor
140 reviews 140 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We went for a show. The hotel is beautiful. And clean. The staff was fine. For the price, complementary breakfast should be offered. I read feedback on here from the manager stating they can't. Is it not high class enough to serve free food? Idk. But for almost $200 a night....we won't be back.

Was this review helpful? Yes
Peter D, General Manager at Courtyard by Marriott Worcester, responded to this review

Although we were happy to read your comments about the hotel we aplogize that the lack of complimentary breakfast put a damper on your experience. Courtyard by Marriott does not offer a complimentary breakfast as part of their rates, Other Marriott brands such as Fairfield Inn and Residence Inn do include breakfast. We regret that as a Courtyard we cannot.... More 

Glen Rock, New Jersey
Top Contributor
91 reviews 91 reviews
14 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night at the Courtyard by Marriott Worcester. Our room was very nice and a bit larger than we expected. Everything looked new. We loved the beds and pillows, etc. We loved how the sink area was separate from the toilet and shower. Made it easy for everyone getting ready in the morning. Room was very tastefully decorated... More 

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Centerville, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Just stayed in Room #329...bitten all over neck and arms by BedBugs!!!!! I travel for work and always stay in a Marriott property...so disappointed and grossed out!!!! Management was quick to respond to the issue, however, didn't appear to think it was a big deal.

Was this review helpful? Yes 1
Peter D, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Guest, Having spoken with you personally I am confident that at this time you are satisfied with the manner in which the hotel has responded. Having been in contact with you since your departure I know we have been diligent in answering your questions and resolving your concerns. More 

Copenhagen, Denmark
Top Contributor
314 reviews 314 reviews
45 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Courtyard Marriotts are pretty much the same where ever you go, and this one is stamped from the same mold as the rest. But that makes it a clean, comfortable, well appointed choice. This one is relatively new, so in very good shape. Easy access off the highway. A solid choice. Oh, indoor pool, nice in winter.

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Boston, Massachusetts
Contributor
19 reviews 19 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I checked in late and left early. But the front desk staff was very friendly and helpful. The lobby area was beautiful and welcoming with lots of seating and a fireplace. The room had recently been renovated and had a couch and desk along with a King bed. Plenty of room and nice décor. You can tell the hotel is... More 

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Washington DC
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Perfectly ok place to sleep: it is what it is. The one stunning thing is the unavailability of food service. There is a "bistro" in the hotel that serves extremely short-order food quite amateurishly prepared. Once is quite enough. There is apparently nothing else at all in the way of dining options within anything resembling walking distance. I wish I'd... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Caseyvtb, Thank you for sharing your experience with us. As we pride ourselves on delivering excellent service, I am very disappointed to hear that we did not meet your expectations during your time with us. We do take great pride in our Bistro, and I will certainly speak with our kitchen staff to ensure that we are preparing and... More 

Florida
Top Contributor
59 reviews 59 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 1, 2015

I was very happy with the location, as my activities were centered around an event at WPI. The room was great, and the shuttle drivers were so accommodating. I didn't have a car, and they coordinated with the help of the front desk to make sure that I had a ride on time. I thought that the breakfast was complimentary,... More 

Was this review helpful? Yes 1
glenwood, nj
Top Contributor
81 reviews 81 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 15, 2015

I wasn't crazy about the location. The hotel looked dirty from the outside looking in. I know they have had so much snow but the windows were so dirty in the downstairs area. Really need cleaning. The room wasn't clean. Refurbished in a nice way but needed vacuuming. I liked the dressing area idea but the door opened to the... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Karen, Thank you for taking the time to share your recent experience at the Courtyard Worcester. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom and the overall hotel fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 8, 2015

I stayed here for business and the hotel was comfortable and very close to the DCU center, which was very convenient. Parking was across the street in a garage that has seen better days. Overall, a good hotel experience.

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Oriskany Falls, New York
Top Contributor
50 reviews 50 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 26, 2015

Honestly, we were not here very long. We got in late and left early. However, I did not feel welcomed by the front desk staff. They seem harried and distracted. I also do not know why they needed my car information. That seems to be a relic of the past these days plus it just takes time. Although, we found... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Bruce, Thank you for your stay at the Courtyard in Worcester. We appreciate you taking the time to offer valuable feedback regarding your stay. We strive to provide the finest accommodations and service to every guest on every stay and are disappointed to hear that we did not achieve this standard during your visit. The reason we ask about... More 

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