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Courtyard by Marriott Worcester

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72 Grove Street, Worcester, MA 01605
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1 room 1 guest
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Courtyard by Marriott Worcester
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trumbull, Connecticut, United States
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Relatively new property. The lobby is very nice, like being in a top Marriott hotel. The desk staff were all accomodating and very nice. Rooms are not your typical Courtyard-I would say a step up. Very conveient for WPI parents. Highly Recommend.

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Germantown, Maryland
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was traveling on business and needed something midway between Boston and Springfield. I like the area also as my daughter went to school in this town. Hotel was clean and room was good. Front desk staff were polite and helpful. Parking is never a problem and since located next to WTI, if you want to visit that school, it... More 

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Minneapolis, Minnesota
2 reviews
2 of 5 stars Reviewed 1 week ago

I stay at a lot of hotels and the employees are not the most friendly. If there busy they don't have enough parking spots and expect you to shuttle to another lot while the employees park their cars right up next to the building. I noticed they didn't have to worry about parking there shuttle they just park it right... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Tbonez, Thank you for your candid feedback and attached photograph. Please accept my absolute sincerest apologies for any inconvenience this caused during your visit. I will speak with my van driver as soon as possible to ensure that this does not occur again. I appreciate you bringing this concern to my attention and please reach out to me directly... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Working in the industry, you know what to expect when visiting other hotels especially when it comes to the attitude of the people working the front desk (being the face of the hotel) Well this place could use a major attitude adjustment. When I asked for extra blankets & pillows Alicia's response was "ugh, hold on." *click* Then, 35 minutes... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Amber, Thank you for your choosing us to host your recent stay to the area. I first would like to take a moment and apologize for your experience with us. Providing the highest level of service to our guests is our #1 priority and I am very sorry that we failed to deliver this for you. I did get... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at this Marriott. The rooms were very clean and the hotel had a newer feeling than other courtyards. The breakfast was excellent and Starbucks coffee is always a bonus. Jackie, from the front desk, was nice enough to share her iPhone charger as we had forgotten ours.

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Level Contributor
10 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is generally acceptable. It will never be accused of being opulent. But.ona recent Saturday night I encountereef the rudest and most incompetent bartender in recent memory. A Bombsy gimlet up was as green as the geen bay packers and served in ice. Upon asking for it up it was de-iced and poured in the same glasd A secondd... More 

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear Vicarmuddlebush, Thank you for your feedback regarding your service at our bar during your recent visit with us. We did recently take action with this and the employee is not longer employed with us. If you have any additional comments or would like to speak directly, please feel free to reach out at your earlier convenience. We strive to... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there for only two nights, it was pretty good in general, the room was huge, beautiful and clean, the personal was pretty nice and the price was great comparing whit other hotels around. Definitely I would stay again there when I go to Boston again ;-)

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Charleston SC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just spent 3 nights at courtyard.... very busy hotel and very happy with our stay. Staff was very welcoming and friendly. Ashley and Brandi at front desk were excellent to work with and Norm (GM) was always out front speaking to customers and helping. When returning to Worcester, I will stay at Courtyard!

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Dear ProgersCharlestonSC, Thank you for your recent stay with us and for taking a moment to share your feedback. We pride ourselves on delivering 5-star service and I will certainly relay your comments to Ashley and Brandi. I try my very best to speak with all guests, and it's great to see that it does not go unnoticed. We appreciate... More 

Level Contributor
116 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Courtyard Worcester - Worcester, MA - 7/23/2015 What can I say... I love Marriott Hotels. Great value... Modern up to date rooms that are clean and nicely decorated... They are doing some construction in the Only one peeve with this particular location is that the bed was not made to usual Marriott standards... The top sheet was not tightly tucked... More 

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Washington DC, District of Columbia
Level Contributor
206 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 19, 2015

We have stayed here twice normally when visiting family/friends outside of Boston, MA. It is a typical Marriott Courtyard - staff friendly and helpful - but we only stay one night - getting in later and leaving early the next morning. Located very close to the main highways.

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