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Courtyard by Marriott Worcester

3.0 of 5 72 Grove Street, Worcester, MA 01605
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Certificate of Excellence 2014
Courtyard by Marriott Worcester
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Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
Courtyard by Marriott Worcester
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71 reviews from our community

Traveler rating
    24
    28
    17
    0
    2
See reviews for
21
10
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milford Square
Top Contributor
63 reviews 63 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Be careful inputting the address in for this hotel i a GPS. My GPS kept taking me to the wrong address, and when I checked in, the front desk told me that this happens a lot. Hotel had construction going on, and they were tearing up the parking lot, which made parking awkward. Otherwise the hotel was fine.

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Reading UK
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Courtyard while on a business trip. Although my stay was nothing special the hotel did not live up to what I normally expect. The public areas were in need of a good clean and the hallway carpets were dirty. Thankfully my room was alright.The big dissappointment was that there was no food or bar service... More

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Thank you for your recent stay with us and for offering valuable feedback. We're sincerely disappointed to hear that you did not have a 5-star experience at our hotel. There is food and beverage service available at the hotel on Sundays; our Bistro is open from 5pm to 10pm and our beverage service is available through The Bistro at this... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was our 3rd stay at this hotel over the span of 2 years. Our room was clean and comfortable as before. The fitness center is limited but similar to other hotels. The significant change we noticed was with the front desk staff. The woman who checked us in was not welcoming and generally seemed put out that she had... More

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Thank you for your repeat patronage of our hotel and for taking the time to review your experience for us and for TripAdvisor. We're sincerely sorry to hear of your disappointing experience during your recent stay. The young woman in question is no longer with us because of her poor customer service. Having noticed the behavior you mentioned, the associate... More

Hartford, Connecticut
Top Contributor
50 reviews 50 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was clean and appeared to have been recently re-done. The staff was friendly and we had no issues. The hotel is clean and comfortable, has good parking and is convenient to downtown. Would definitely stay here again if I needed to stay in the Worcester area.

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Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 weeks ago

Our room was very nice and clean. My issue was more with staff. The day we were due to check out our toilet broke first thing in the morning. I called down to the front desk. They said they would let someone know. Well as we were walking out to leave ( over three hours later) someone came to fix... More

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Colwen_MGMT, General Manager at Courtyard by Marriott Worcester, responded to this review

Candice, Thank you for your recent stay with us and for offering valuable feedback. While we're pleased to hear that you found our accommodations to be nice and clean, we apologize that our service fell short in areas. We'll be sure to share your comments with the front desk and housekeeping teams and use them as an opportunity to improve.... More

Redmond, Washington
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

We chose this hotel because of its location in Worcester which was in close proximity to family and places in Worcester we would be visiting. While the outside of the hotel is nothing exciting, the interior was nice, on the newer side and clean and the staff was very professional, pleasant and helpful. Beds and bedding were comfortable, bath linens... More

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schenectady
Top Contributor
65 reviews 65 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 7, 2014

This hotel was very clean with a lovely room. The staff was great - particularly the staff that ran the breakfast area on Saturday morning. This is very centrally located in Worcester. My one complaint is that the people above got back to their room around 12:30 at night and stomped around for 2 hours straight. Aside from that, the... More

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Monroe, CT
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 23, 2014

Stayed here twice while visiting WPI. Close enought to walk if you were so inclined. Currently undergoing renovation and front entrance and parking lot is closed. We received an email a few days prior to our arrival notifying us where to park and enter the building. I thought that was a nice touch rather than getting there and trying to... More

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Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2014

The remodeling was ongoing while we were there, but it didn't hinder or affect our stay, except maybe the parking is a little cramped because one lot is closed. We were there on a weekend, so maybe it's not so bad then. I think management is handling this sort of thing as well as possible. Room: Very nice, clean and... More

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essex, vermont
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 15, 2014

The hotel is a great location to WPI. The hotel is doing some remodeling so the entrance is a bit confusing. The front desk staff should be more visible. No one was there when we arrived (which was through the bar, currently). The room was great. Spacious and clean. Breakfast not included - go to Lucky's Cafe down the street... More

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Additional Information about Courtyard by Marriott Worcester

Address: 72 Grove Street, Worcester, MA 01605
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Worcester 3*
Number of rooms: 130
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Also Known As:
Courtyard By Marriott Worcester Hotel Worcester
Courtyard Worcester
Worcester Courtyard
Worcester Marriott

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