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All 7 Worcester hotels

Holiday Inn Express Worcester Downtown

2.5 of 5 Hotel   |   110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Ranked #1 of 7 hotels in Worcester
A recent review
4 of 5 stars reviewed yesterday
grover33Raleigh_NC Raleigh, NC
  • Reviews (48)
  • Photos (20)
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  • Room tips (13)
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48 people have reviewed this hotel

Traveler rating
    25
    17
    5
    1
    0
See reviews for
15
2
3
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Raleigh, NC
Top Contributor
65 reviews 65 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here because it was convenient for family an event I was attending in a more rural area about 20 mins. away, Being near the interstate was a plus. The service staff , room comfort and easy free parking were other plusses. The value was good( with a discount rate) in comparison to other properties close by and there was... More

Was this review helpful? Yes 1
Waterbury, CT
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel seems to have total transformation after recent renovation. Rooms are tastefully done up with most comfortable beds and modern bathrooms. Breakfast was sumptuous.DCU and restaurants are walking distance.Hotel staff is eager to look after the guests.We had a memorable stay.

Was this review helpful? Yes
Wyckoff, New Jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Christian at the front desk was very professional. The beds and pillows were so comfortable. You have soft and firm pillows to choose from. It was so nice to have an easy chair and reading lamp in the room. I enjoyed getting up at my usual early hour, grabbing my free US Today paper and sneaking off to the breakfast... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear SueV48, Thank you for your gracious comments regarding your experience at the Holiday Inn Express Worcester - Downtown. I am delighted to hear that Christhian provided such personal, and professional service. I'm happy to hear that you were able to relax and enjoy our comfy beds, our morning Express Start breakfast offering, & complimentary news paper. My apologies for... More

Hudson, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

It was very surprising to me to see and feel concierge type of service at a Holiday Inn. Priscilla C. was so attentive to the customers needs and kept a nice and pleasant smile at as customer kept coming in looking for a room at 1 am. I went downstairs to get a coffee and decided to stay and listen... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear franklin e, Thank you so very much for your 5 star review of the Holiday Inn Express Worcester - Downtown. We are all thrilled to hear that you had such a positive experience. We strive on a daily basis to provide the very best guest experience possible. I am delighted to hear that Priscilla C delivered on this promise.... More

manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We went to the race track at Thompson in June and stayed at Holiday Inn Express. It was everything we would expect from Holiday Inn. The room was large and comfortable, the bed very comfortable and bathroom very clean. The only problem we had was that I couldn't get free wifi on my iphone but my husband did on his... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear pammy111, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I am happy to hear that our accommodations met your expectations. I apologize that you experienced technical difficulties with the network on your cell phone. I will review this issue with our IT team that is supposed to resolve these problems for our... More

nyc
Senior Contributor
21 reviews 21 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bryanna was on the front desk for our check in and our departure and she was welcoming and helpful. She gave us maps, granted a later check out, recommended a Brunch location and called a cab for our return. While the hotel is over priced for the location and limited amenities, Brianna was five star staff.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear sandy30, Thank you for choosing to stay with us at the Holiday Inn Express Worcester - Downtown. I am happy that you shared this experience with the world via TripAdvisor. Bryanna is truly one of our most valued associates and consistently delivers great guest service. I am happy to hear that she provided you with such a positive experience... More

Brights Grove, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

My wife, so and I made the pilgrimage to Worcester for The Magic, The Gathering card tournament. The hotel was very conveniently located to the DCU Centre, and easy walk to Main Street. I'm a Starbucks junkie so having one located literally out the back door was a bonus. The hotel was clean, staff friendly, and the hot breakfast buffet... More

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear David W, Thank you for taking the opportunity to share some highlights of your experience while visiting Worcester for the Magic the Gathering event this past weekend. I am delighted to hear that you enjoyed your stay and found our breakfast to exceed your expectations! I hope that you will again choose to stay with us at the Holiday... More

Fort Worth, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband had a 4 day work engagement in Worcester so I thought I'd join him to see the sights. Work put us at the holiday inn ....after 2 nights we moved hotels instead of remaining the 4 nights!! While the hotel is updated and clean, and the bed comfortable the walls are paper thin and the bathrooms are only... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Khalsteadtx, Thank you very much for taking the time to post feedback regarding your recent experience at the Holiday Inn Express Worcester - Downtown. Thank you for letting us know that you felt your room met and or exceeded your cleanliness expectations. I am sorry to hear that you found yourselves next to noisy neighbors that did not allow... More

1 review
5 of 5 stars Reviewed 4 weeks ago

After traveling 11 hrs due to several transportation amenities check in was great, also offered water, greatly acknowledged as a member and holiday inn employee. Later had to help finish preps for wedding and also drive to New York and return we're exhausted laid on a very comfortable bed and then have an awesome breakfast, coffee w/flavored creamers was nice... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Ruben G, Thank you for your glowing 5 star review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you enjoyed so many aspects of your visit and were able to relax and make the final preparations for your big day in comfort. I hope that you provide us with the opportunity to serve... More

New Milford, Connecticut
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 7, 2014

The hotel is fine. Nothing fabulous, nothing over the top. Simple. Bathroom in our king room was very small, but again not a major issue. We fought with our AC the whole weekend too but were assured it was working. I was a bit concerned that there was a fairly large gap at the bottom of our door- just for... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear maestra611, Thank you for your review of your recent stay at the Holiday Inn Express Worcester - Downtown. I would first like to apologize for the problems that you experienced with the air conditioning in your guestroom. Our front office team probably should have offered you a room change. I will address this review with the team at our... More

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Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn

20 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 
Number of rooms
96

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Holiday Inn Express Worcester Downtown and other travelers.
1 question

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Questions? Get answers from Holiday Inn Express Worcester Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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