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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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1 room 1 adult
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Holiday Inn Express Worcester Downtown
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153 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I always book this hotel for when my boyfriend comes up to visit and we stay usually in a king room. The only problem we have ever had is not waking up early enough to get the pancakes from complimentary breakfast, and those are some amazing pancakes! Will be a returning frequently!

Helpful?
Thank Alex S
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was here a couple of days for my daughter's swimming meet. Location was convenient, everyone was really nice. I would like to give thanks to concierge staff, specially to Jose Garcia for all his help and make my stay easier.

Helpful?
Thank mariadel2003
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff are definitely friendly and accommodating. I need a daily shuttle to/from UMass and it's even free. You'll be lucky that the GM will take time to drop you off in the morning. Super unexpected but literally positive experience that this hotel is really has teamwork and passion to provide great service at all times. Keep it up guys from... More 

Helpful?
Thank Kekil2
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Kekil2, Thank you for taking the time to write this review of the Holiday Inn Express Worcester Downtown. We sincerely appreciate your choosing to stay with us for the week that you were in town. It was truly a pleasure serving you, and I am delighted to hear how our staff made your visit enjoyable. We take great pride... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for one night while my son was visiting a college nearby. The room was clean, the staff was friendly. Down the block are a row of great restaurants. I drove but I'm sure you can walk the distance. I would definitely recommend the hotel if you need a place to stay for a night or two.

Helpful?
Thank Stacie W
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Stacie W, Thank you for your review. I appreciate the feedback that gives us an idea of how we are doing. It is reassuring to get compliments like yours that we are able to provide our hotel guests with the best product and service possible. I am glad you were able to get out and walk around the neighborhood... More 

New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

my room was VERY clean which there is nothing better then to go to a hotel and find your room clean and smelling fresh makes you feel more comfortable great job for maid team. Also, the front desk maintained a quick check-in and great customer service.

Helpful?
Thank 532kelly
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear 532kelly, Thank you for your compliment of the hotel! I am delighted to hear that your room was so clean, just as you should expect when staying with us. I am also very delighted to hear that our staff provided you such quick and efficient guest service. We hope to see you again the next time you have the... More 

Connecticut
1 review
5 of 5 stars Reviewed 4 weeks ago

great location.beautiful rooms and very clean bathrooms property itself was very clean.breakfast was amazing everything was delicious coffee was Perfectly hot great to start my morning.fabulous time will be back!!!

Helpful?
Thank yanett415
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear yanett415, Thank you for taking the time to share of your experience at the Holiday Inn Express Worcester - Downtown. We are just ex tactic that you had an "outstanding" experience. Our breakfast is a hallmark of our brand and we take great pride in being able to serve this complimentary spread each morning, and at no additional cost.... More 

Hurley, New York
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 27, 2015

The location was ideal for where we were going (concert venue about a block away). Rooms were comfortable and everything worked. Staff were helpful, friendly, and knowledgeable. Even by chain-motel standards, the breakfast was pretty dreadful, but other than that it was fine.

Helpful?
Thank Jim K
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Jim K, Thank you for your 4 star review. I am very happy to hear that you enjoyed your visit with us. Our location is centrally located among some of Worcesters finest attractions and concert venues. I am sorry to hear that you felt as though our breakfast was not our strong point. I would welcome correspondence from you... More 

Hudson, New Hampshire
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 6, 2015

A very satisfactory stay ... easy access right off the highway, there was plenty of parking, a comfortable bed, a very clean bathroom, strong wifi, a better than average breakfast, and friendly staff.

Helpful?
Thank Kgirl00
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Kgirl00, Thank you for staying with us. We appreciate the compliment of the hotel, and are thrilled to hear that you enjoyed your experience., From our complimentary Express Start Breakfast to our friendly staff. We hope to see you again in Worcester soon! With Hospitality, Jonathan Buck General Manager More 

Lebanon, Pennsylvania
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 21, 2015

Easy access from the highway. Clean and a good breakfast selection. AC was very noisy, had to turn it off to sleep. The hot breakfast warmer was broken at the time of our stay but a service person was working on it as we enjoyed a good selection of cold breakfast items.

Helpful?
Thank Michael A
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Michael A, Thank you for your feedback regarding your recent stay with us. I am sorry to hear the air conditioning in your guestroom was noisy. We will share this information with our management team so we can attempt to address your concern promptly. Additionally, I am sorry to hear that we were having issues with the hot food... More 

Nova Scotia, Canada
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 14, 2015

On business and this hole suited my purposes. Arrived early so not surprised that room not available! Wii Fii Code was not updated and staff seemed to have problems contacting person responsible for this but after a while it was available and I could sit in foyer using the Wii Fii until my room was ready! Staff went out of... More 

Helpful?
Thank Angela Y
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Angela Y, Thank you for your review of the Holiday Inn Express Worcester - Downtown. I am glad that the hotel suited your need for your visit to Worcester. I do apologize that there was confusion around finding you the accurate wi-fi code, but am delighted to hear that Christina treated you with excellent service. Happy to heat that... More 

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