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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Holiday Inn Express Worcester Downtown
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Holiday Inn Express Worcester Downtown
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112 Reviews from our TripAdvisor Community

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Traveler rating
    57
    38
    14
    3
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (34)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (24)
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NEW ORLEANS
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

Wow!! I just arrived & checked into the holiday inn express in Worcester. I gotta say Jenny at the front desk was extremely nice & helpful. She recommended some great spots to eat & told us about a cool festival that focuses on New Orleans Music & Food that's going on over the weekend. The room is clean & comfy... More 

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University Park, Pennsylvania, United States
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was so pleasantly surprised at the service provided at this property. From the moment I arrived to check in, the front desk staff were friendly and engaging. Coffee and water was waiting in the lobby throughout my stay. The room has been recently updated with more "stylish" furniture. Even the bathroom had received a facelift. The room was clean... More 

Was this review helpful? Yes 1
York, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A nice hotel in Worcester,easy to find and with free parking. Close to station and on commuter line to Boston 75 minutes. Very warm welcome on arrival, quick check inn, comfortable, clean room. Free Wifi, free hot breakfast, scrambled eggs, omelette sausage waffles,etc. Handy for 99 restaurant, mexican restaurant and 2 bars with food.Poured the day we visited Boston but... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Leven65, Thank you for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you had such a positive experience. I thank you for pointing out the convenience of our location in proximity to the Union Station and how easy it really is to get from here to Downtown Boston. Additionally,... More 

Kano State, Nigeria
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay was very comfortable by the friendly staff, especially Jenny Merit us with her complementary jokes and directives, she is good girl and very accommodative, please keep her up. signed by Usman A. Saidu

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Usman S, Thank you very much for the 5 star review. We appreciate that you chose to stay with us during your recent visit to Worcester. I am delighted to hear that Jenny was so accommodating and provided you with such great service! I hope that if the need ever occurs again for you to come to Worcester again,... More 

Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was what you would expect, average for the price. The food was average. The front desk staff is over-whelmed, as such, not every efficient and no management at that location!?!?! The button for the elevator barely worked on our floor? As a rewards member, you normally get a great room, NOT near the elevator nor the noisy ice... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear MrI-tie, Thank you for taking the time to write a review of the Holiday Inn Express Worcester - Downtown. I sincerely apologize that we failed to impress you during this visit. I assure you that the team and I work diligently to ensure 100% guest satisfaction. Additionally, I will take into consideration each of the areas that you mentioned... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Jenny at the front desk was very helpful, made our stay a great experience. Hotel was nice and clean. The included breakfast was very good. would absolutely like staying at a holiday inn Express agian.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Awalker25, Thank you for your 5 star review! We super appreciate the glowing review and hope to see you again soon! With Hospitality, Jonathan Buck General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Jenny and Destiny were the highlights of the stay. So helpful and patient with my jetlag. The room was large and very comfortable. Would very much stay again and recommend to friends. The service desk helped in so many ways, couldn't have found a better customer service team

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Vivian K, Thank you for the awesome 5 star review of the Holiday Inn Express Worcester Downtown. I am delighted that you were provided great guest service by Destiny and Jenny. I am also happy to hear that you enjoyed many other aspects of your stay with us. I hope that the next time you find yourself in Worcester,... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say really!! The woman who checked us in, Jenny, was extremely thoughtful and accommodating when Hotwire completely messed up our reservation. The hotel rooms are very clean and updated to suit any usb/electrical need. We will most definitely stay here again!

Was this review helpful? Yes 2
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Jmacleanhall, Thank you so very much for your 5 star review and compliment of Jenny! We strive to provide the very best service possible and it sounds as though during your visit, Jenny hit the mark! We appreciate you taking the time to share this feedback on here. It really means a lot to me, the staff and especially... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was easy to get to off of the turnpike and a fantastic breakfast. Jenny at the front desk provided above and beyond customer service. The room was clean and the beds were very comfortable. I will definitely be staying here again next time I am in town. -Justin

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear lalala240, Thank you for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that Jenny did you right, and was able to get your reservation corrected with Hotwire. We really appreciate the positive feedback about our service and our amenities. We look forward to your next visit with us! With... More 

Boynton Beach, Florida, United States
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Holiday Inns always give great value and this was no exception. Clean, very ample breakfast, parking and within our budget. Good food nearby. Book early if it's for a college (any school) event. Figure four hours from NY

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Walter R, Thank you for staying with us at the Holiday Inn Express Worcester - Downtown. I am pleased to hear that you feel Holiday Inn family of hotels provides you with great value. We really appreciate the compliments you provided us in your review! I hope that in the future, you will again provide us with the opportunity... More 

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