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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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1 room 1 guest
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Holiday Inn Express Worcester Downtown
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132 Reviews from our TripAdvisor Community

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Traveler rating
    64
    48
    15
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I visited Worcester MA with my son from the 6th to the 11th of August '15. Since we were there to get him settled into Clark University we chose this hotel as it seemed to be the closest to campus. We could not have chosen better! The room we were first assigned turned out a bit noisy, on the first... More 

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Greenwich, Connecticut
Level Contributor
150 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a reunion last minute. The girl at the front desk had a complete attitude and was gossiping about her boss's home life. I was appalled and asked her to complete her conversation with her co-worker once I left. The room was greatly appointed and super clean. The only reason I didn't give it 5 stars, is due... More 

Was this review helpful? Yes 2
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear sleeplessINct, Thank you for taking the time to share some feedback regarding your recent experience at our hotel. I am ashamed that you had such poor service. There is no excuse for this and please know that I will address your concerns with those involved. I do thank you for the positive feedback regarding the quality and comfort of... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful 2 nite stay. The staff was very personable and responsive. The front desk manager Stephanie and Christina responded to clean our room and bring fresh linens when we returned one nite and found that the maids had somehow missed our room. They promptly took care of us, no blame assigned , no questions asked. How pleasant.... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear needglasses, Thank you for your compliment of Stephanie and Christina, Glenda and Tiny. All of whom work really dilligently to provide our hotel guests with the best possible experience. I am so sorry that housekeeping missed your room on the night of your stay over, but I am delighted to hear that we not only recovered from this service... More 

Harleysville, Pennsylvania
Level Contributor
408 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arrival I found both elevators out of service. I had to carry my suitcase up to the fourth floor. The room is large and very modern. The entire counter is one long counter which reminds me of a stand up desk. The large flat screen tv is mounted on the wall. A small refrigerator is hidden inside a cabinet.... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear BusdriverPhil, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I am sorry to hear that you had stayed with us on a night when we had some technical difficulties with our elevators. I assure you that we are doing everything we can to prevent occurrences like these from happening. We know the... More 

Weymouth, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here in March 2015, as we were seeing Ariana Grande. The hotel is very close to the DCU Center, it is very convenient to just walk over. The only complaint we had was our heater/AC in the room kept making a weird noise. We were offered to move or get money off. We opted to get some money... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear bholden1, Thank you for your review of your stay from last March. I thank you for giving us the opportunity to serve you while you were in town for the concert. I am sorry to hear you experienced and issue with the HVAC in the room making noises. We address these immediately as we know the importance of a... More 

Floral Park, New York
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean, front desk friendly and the free breakfast was really good. Would stay here again. Free wifi was extremely dependable. The visit was for a business meeting. If it had a pool 5 stars. Fitness room 2 treadmills, 1 bike, 1 eclpical all in very good shape. Water and towels in fitness room.

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear John G, Thank you for your recent review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that you enjoyed the property. I am sorry that the hotel does not feature a pool. We too wish we had this as an amenity to offer our overnight guests. Thanks again for choosing to stay with... More 

Worcester, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Look out for Jenny and she will give you the best of services. Well.. I think all the staffs are friendly and kept a smiley face all time and are always willing assist. She is just my favorite. Happy stay. Hopefully you guys will see me soon.

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Alphajo J, Thank you for your 5 star review of the hotel. I am very happy to hear that Jenny has gone above and beyond to make your experience so exquisite. We look forward to serving your lodging need in the city again real soon. With Hospitality, Jonathan Buck General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great location and modern rooms. The staff goes above and beyond to make you feel welcome when you show up. Jenny at the front desk was super helpful and friendly! If you are staying in downtown Worcester, think about reserving at the HIE downtown!

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Daniel, Thank you for your review of the Holiday Inn Express Worcester Downtown and its staff service. I am very happy to hear that Jenny did such a great job. We appreciate very much the positive feedback and your endorsement of the hotel. Hope to see you again soon. With Hospitality, Jonathan Buck General Manager More 

Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here on business while working at the PAC. It's exactly 1/2 mile, too cold to walk in January but I imagine in less freezing weather it's a pleasant walk. Room was great, newly updated or new. Modern style but relaxing colors. Mostly quiet, some doors slamming in the morning as people check out, but overall a good stay.

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear anna p, Thank you for your 4 star review of the property! I am very happy to hear you enjoyed your visit with us. It was a pleasure serving you. I am delighted to hear that you found the room to be modern and comfortable. I hope we have an opportunity to serve your need again in the future.... More 

Sparta, New Jersey
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was very clean. The staff was very helpful. They gave us a list of restaurants within walking distance and told us their personal favorites. They were also doing a promotion for the month of August - free pancakes until midnight. The only issue was that the sink in the bathroom would not drain, front desk was altered. We were... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear pattysulli, Thank you for staying with us recently while in town to visit the colleges. We appreciate that you took the time to share this feedback regarding your experience. I am happy to hear that for the most part you enjoyed your stay including the pancakes at night promotion! I am sorry to hear that the one issue you... More 

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