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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Holiday Inn Express Worcester Downtown
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Holiday Inn Express Worcester Downtown
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87 reviews from our community

Traveler rating
    47
    30
    8
    2
    0
See reviews for
25
6
7
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Italian first
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English first
  • All months
    (87)
  • Mar-May only
    (19)
  • Jun-Aug only
    (23)
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    (21)
  • Dec-Feb only
    (24)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This place is flaming hot. The ambiance of the place is modern and the decor is simple but home feel. My husband and I came on a Friday night which the place was quite packed. We ordered the spring rolls and shrimp salad as starters. Our drinks was mung bean with grass jelly and taro with boba smoothies. One word... More 

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Madison, Wisconsin
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A week of college visits, traveling by public transportation, no car. When we arrived, we were outside the train pick up hours (disappointing). Fortunately, hotel front desk called and had a taxi waiting for us. Once we hit the hotel, all was right with the world. The room and beds were comfortable. A place to eat was right next door... More 

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northeast harbor, maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

An aging holiday inn, but conveniently located to downtown. I especially liked that I could walk out the back door to both a Starbucks and a 99 restaurant. The staff made up for the older digs. So friendly and helpful. Jenny on front desk in the morning was a great troubleshooter and cheerful as everyone else. The breakfast room was... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear felicia f, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I appreciate you pointing out the great service you received by Jenny. Surveys like this one are the motivation that we use to keep our employees delivering great service on a daily basis. Can wait to have an opportunity to serve you... More 

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Had to make an account to review this hotel Front Desk-Sam was amazing. Greeted even before the automatic doors closed The whole check in process was done in the time I made myself coffee which is complimentary in the lobby. He explained everything. Housekeeping-Roxy very responsive to the hotels guests when asked about rental of the coffee machine. Needed some... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Cody S, Thank you for your compliments of both Roxy and Sam! We are thrilled to hear that your awesome hotel experience. I will be sure to forward your comments on to both employees. We hope that the next time you have a need for lodging in Worcester, you choose to stay with us. With Hospitality, Jonathan Buck General... More 

Roanoke, Virginia
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I used one of the function rooms in this hotel for my daughters baby shower. I did the planning for this long distance as I live in Virginia. The hotel staff was very helpful, and the Director of Sales/Event Planner, Marie Flavin, was great. The room that she picked for our event was perfect, and the young man that assisted... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Vacationer0807, Wow, thank you for your 5 star review! I am so happy to hear that you had such a great event and that we were able meet your needs. Marie is great to work with, and our entire staff strives to provide nothing short of 100% guest satisfaction. Thank you for the recommendation for future functions, and I hope... More 

North Andover, Massachusetts, United States
Contributor
16 reviews 16 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Holiday Inn Express in Worcester for work. Not a bad hotel, extremely clean but my one complaint is that the heating system is older, making the room very noisy when you have to get up extremely early the next day. Overall - I'd stay here again, didn't have the breakfast, barely had time to shower - but I... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Valerie S, Thank you for your 4 star review of the Holiday Inn Express Worcester Downtown. I am happy to hear that the room met your cleanliness expectations, and that the bed was comfortable. I do apologize that the heat system in the room was noisy and disruptive. I hope that you will provide us another opportunity to serve... More 

New Market, Maryland
Top Contributor
50 reviews 50 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 20, 2015

The parking, internet and breakfast are free. The rates are reasonable. The staff is friendly and welcoming. The hotel is neat as a pin. My only complaints are that the mattresses and pillows are overdue for replacement, and the fan in the bathroom was noisy, All in all, I would come back.

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Traveler, Thank you very much for your 4 star review of the Holiday Inn Express Worcester - Downtown. I am quite delighted to hear that you enjoyed our free onsite parking, Express Star hot breakfast bar, and our complimentary wireless internet. I am sorry to hear that you had some difficulty with the heater controls in your room, but... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2015

Pro's - The front desk maintenance housekeeping services were all very clean and well maintained and great customer service. Warm welcoming during check-in and routine leaving out and coming in both warm and farewells ie very respectful. first day and every day room cleanliness five star rating everything is neat and orderly and floors vacuumed beds made etc. Con's -... More 

Was this review helpful? Yes 3
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Kenneth B - Thank you for your review! First, I would like to thank you for your acknowledgment of the staff and services provided to you. Our team does a great job serving our guests and often are not recognized for their hard work and dedication to the guest experience. So thank you very very much for that. It... More 

Senior Contributor
31 reviews 31 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

We booked this hotel suddenly after a death in our family. Our stay extended from Monday to Saturday, not knowing what the funeral arrangements would be. When we checked in, the front desk staff were so friendly and helpful. On the second day, we were able to log onto their free wi-fi but one of our devices was having difficulty.... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear flightnurse1, Thank you so much for your glowing review! We are SO happy that you took the time to share these comments. They will be shared with our entire staff and those mentioned will be complimented. Although I am sorry to hear that you experienced trouble with the wi-fi and the TV, I am happy to hear that our... More 

San Diego, California
1 review
5 of 5 stars Reviewed January 3, 2015

My wife and I stayed here while visiting family in Worcester during the Christmas holidays. It was a very pleasant experience- we have been staying at this location for over five years. Jenny cheerfully welcomed us at the front desk. When I requested an upgrade to a King Suite, she checked with the manager and it was approved. As a... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear J D, Thank you for taking the time to write a review of your recent experience here at the Holiday Inn Express Worcester - Downtown. I am thrilled to hear that you and your wife were able to relax and enjoy your stay. Jenny is a tremendous asset to our team, and constantly delivers service excellence. Although upgrades are... More 

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