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All 7 Worcester hotels

Holiday Inn Express Worcester Downtown

2.5 of 5 Hotel   |   110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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86%
Ranked #2 of 7 Hotels in Worcester
A recent review
3 of 5 stars reviewed 4 days ago
hanid essex, vermont
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53 reviews from our community

Traveler rating
    28
    17
    7
    1
    0
See reviews for
17
2
3
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
essex, vermont
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel has a good location, but we were disappointed in the size of the beds. We booked a room with two queen beds. We got a room with two double beds. Even when we asked at the front desk why we didn't get queen beds we were told that's what they were. Call me crazy, but that is not... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear hanid, Thank you for taking a few moments to share some feedback regarding your recent experience at the Holiday Inn Express Worcester - Downtown. I am so sorry to hear that you were assigned to the incorrect room type that you had requested. It is certainly our goal to be as accommodating as possible, and fulfill our guests requests... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Raul at the front desk is great!! He offered me a ride on Memorial Day when there was no shuttle available. He said he lived very close to the hotel, just call him and he will be back to the hotel and give me a ride. I went to Clark for grad school and worked at Holy Cross before. He... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear orangecat66, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I am so happy to hear that Raul provided you with such memorable individualized customer service. I hope that the next time your travels bring you though town, you will give us another opportunity to serve you. With Hospitality, Jonathan Buck General Manager More

East Sandwich, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed 1 nite at this hotel. It has free parking. Great location, close to DCU and the palladium. The hotel is older, with smaller bathrooms. The room and lobby area was very clean and quiet. The bed and pillows were soft and Clem. I was disappointed there was no pool and the fitness area was small.

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear _Tyo_2014, Thank you for your recent review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you enjoyed your experience at the property and you found our location in proximity to many local attractions so desirable. I appreciate your feedback about the cleanliness of the hotel, as we work diligently to make it "sparkle".... More

Dartmouth, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stopped for the night on a road trip. Great location, very clean, large room, friendly staff....... and a great breakfast. No complaints at all! Perfect place to stop for the night, and great restaurant right next door

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Nancynurse42, Thank you very much for the 5 star review of the Holiday Inn Express Worcester. The team and I are thrilled to hear that you had such a positive experience. Our rooms are over sized, our breakfast is deliciously complementary and our staff is here and ready to serve your every need. We hope to see you again... More

Raleigh, NC
Top Contributor
66 reviews 66 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here because it was convenient for family an event I was attending in a more rural area about 20 mins. away, Being near the interstate was a plus. The service staff , room comfort and easy free parking were other plusses. The value was good( with a discount rate) in comparison to other properties close by and there was... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear grover33Raleigh_NC, Thank you for choosing to stay with us at the Holiday Inn Express Worcester - Downtown. I am happy to hear that you enjoyed our service, clean comfortable room, and our extremely convenient location. I am happy to listen to any additional feedback you may have that would improve our complimentary breakfast offering. Feel free to email me... More

gurgaon
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is the best hotel location in Worcester. The hotel was clean and the staff super friendly. They had a free hot breakfast with eggs etc. There is a Starbucks and 99 Restaurant right behind the hotel. Great amenity to have. We walked to the DCU center and a nice Mexican restaurant a few blocks away. Definitely will stay here... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear vktalwar2001, Thank you for the glowing 5 star review of the Holiday Inn Express Worcester - Downtown. We are delighted to hear that you found the location of our property to be the "best hotel location in Worcester". Indeed we are in a great location, right off I-290 and only a block or two away from the DCU Center... More

Waterbury, CT
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel seems to have total transformation after recent renovation. Rooms are tastefully done up with most comfortable beds and modern bathrooms. Breakfast was sumptuous.DCU and restaurants are walking distance.Hotel staff is eager to look after the guests.We had a memorable stay.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear flashsun123, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. We are delighted to hear that you enjoyed some of the features of our recent renovation, and our locations was so ideal for your needs. I hope you choose to stay with us again the next time you are in our neighborhood. With... More

Wyckoff, New Jersey
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Christian at the front desk was very professional. The beds and pillows were so comfortable. You have soft and firm pillows to choose from. It was so nice to have an easy chair and reading lamp in the room. I enjoyed getting up at my usual early hour, grabbing my free US Today paper and sneaking off to the breakfast... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear SueV48, Thank you for your gracious comments regarding your experience at the Holiday Inn Express Worcester - Downtown. I am delighted to hear that Christhian provided such personal, and professional service. I'm happy to hear that you were able to relax and enjoy our comfy beds, our morning Express Start breakfast offering, & complimentary news paper. My apologies for... More

Hudson, New Hampshire
1 review
5 of 5 stars Reviewed August 6, 2014

It was very surprising to me to see and feel concierge type of service at a Holiday Inn. Priscilla C. was so attentive to the customers needs and kept a nice and pleasant smile at as customer kept coming in looking for a room at 1 am. I went downstairs to get a coffee and decided to stay and listen... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear franklin e, Thank you so very much for your 5 star review of the Holiday Inn Express Worcester - Downtown. We are all thrilled to hear that you had such a positive experience. We strive on a daily basis to provide the very best guest experience possible. I am delighted to hear that Priscilla C delivered on this promise.... More

manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

We went to the race track at Thompson in June and stayed at Holiday Inn Express. It was everything we would expect from Holiday Inn. The room was large and comfortable, the bed very comfortable and bathroom very clean. The only problem we had was that I couldn't get free wifi on my iphone but my husband did on his... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear pammy111, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I am happy to hear that our accommodations met your expectations. I apologize that you experienced technical difficulties with the network on your cell phone. I will review this issue with our IT team that is supposed to resolve these problems for our... More

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Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn

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