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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Holiday Inn Express Worcester Downtown
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Holiday Inn Express Worcester Downtown
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119 Reviews from our TripAdvisor Community

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Traveler rating
    60
    41
    15
    3
    0
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30
15
11
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (119)
  • Mar-May only
    (34)
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usa
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location is central to a nice area of Worcester, close to restaurants. Parking was easy. Like all the outlets for recharging phones and tablets. Most places don't offer that. Bed was comfortable. Place was clean and well-maintained. The breakfast was really good. A lot of options - especially like the pancake maker! Glad to feel comfortable here because there are... More 

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Albany, NY
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel briefly - arrived at 10 pm and left at 9:30 am the next morning. Rooms were comfortable and had many amenities, including a free bottle of water, rather than the $8.00 water at a hotel I stayed in last month! Beds were comfortable and the room was quiet. My one complaint is that the window... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Librarian1998, Thank you for taking the time to share some points regarding your recent experience at the Holiday Inn Express Worcester - Downtown. I am happy to hear that you enjoyed most of the amenities offered. I will certainly note your point about the curtain that would not close as it sounds like something needs to be fixed to... More 

Boston, Massachusetts, United States
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed her while attending a pageant downtown @ mechanics hall. This was one of only 2 suitable hotels in the area and had the best reviews. Everyone is accurate about the majority of the staff, they are very welcoming. Christian provided excellent customer service despite a computer glitch that placed me in a room that was already occupied.... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear DeAnna T, Thank you for taking the time to share some feedback regarding your recent experience with us at the Holiday Inn Express Worcester - Downtown. I am sorry about the snafu that resulted in you being assigned to a room that was not "vacant clean". Sometimes mistakes / miscommunication can happen, and I apologize that our Manager on... More 

Harwich, Massachusetts, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel for business. If it wasn't for the exceptionally friendly and helpful young lady at the desk, Jenny, I wouldn't have bothered writinga review. The hotel is nice and clean, but she made the trip so positive. Jenny's a gem!

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Cindy B, Thank you for your 4 star review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you found our staff to be so outstanding! Jenny is a great asset to our operation, and we are very proud of her efforts. We hope to see you again the next time you are in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My friends and I visited worcester for the 1st time for my best friend's wedding. We came in late and checked in at the Quality Inn, which was absolutely disgusting. We had to find to find another hotel quickly. Luckily we found Holiday Inn, and from the moment we came to the front desk at an ungodly hour, Kofi smiled... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Ozichi N, I am sorry to hear that you had a negative experience at another hotel in the area. We are glad you choose to stay with us. I am delighted to hear that Kofi made your check in experience so positive. I am also happy to heat that Detiney and Roxy also made an impression. We take great... More 

Corinna, Maine
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went to see the Long Island Medium at the DCU Center in Worcester Ma. Excellent show by the way!! Anyway booked the Holiday Inn Express it was priced right and within walking distance to the Center. Room was clean and large. Bed was very comfortable. Front desk was very nice. Would stay here again.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Patty T, Thank you for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am delighted that you choose to stay while visiting city. I am so happy to hear that you enjoyed your experience (and the show too). We hope that you will stay with us again the next time you visit Worcester. With... More 

Buffalo, New York
Level Contributor
211 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I liked everything about our stay here. Checkin was fast; the staff were friendly and upgraded us. Our room was large, clean, cool, and the bathroom was great. I used the small (but adequate) exercise room in the morning. Parking was well lit. Pretty much as advertized.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear pjfarr1, Thank you for your review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that you found our service, room condition and cleanliness to meet your expectations. We take great pride in providing best in class accommodations in Worcester. We hope to see you again the next time you find yourself in the... More 

NEW ORLEANS
Level Contributor
1 review
4 of 5 stars Reviewed June 25, 2015

Wow!! I just arrived & checked into the holiday inn express in Worcester. I gotta say Jenny at the front desk was extremely nice & helpful. She recommended some great spots to eat & told us about a cool festival that focuses on New Orleans Music & Food that's going on over the weekend. The room is clean & comfy... More 

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Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear SHAGGYNOLA1 , Thank you for writing your review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that the staff had recommended one of the cities summer favorites, Paulies Jazz Festival. We are thrilled to hear that you had such a positive experience while staying with us. We look forward to having a future... More 

University Park, Pennsylvania, United States
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 23, 2015

I was so pleasantly surprised at the service provided at this property. From the moment I arrived to check in, the front desk staff were friendly and engaging. Coffee and water was waiting in the lobby throughout my stay. The room has been recently updated with more "stylish" furniture. Even the bathroom had received a facelift. The room was clean... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Shawn D, Thank you for your 4 star review of the Holiday Inn Express Worcester - Downtown. I am so happy to hear that you enjoyed our recently renovated guestrooms. Additionally, that you found the breakfast to be so fulfilling. We take a lot of pride in the product and service that we are able to provide, and your... More 

York, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 23, 2015

A nice hotel in Worcester,easy to find and with free parking. Close to station and on commuter line to Boston 75 minutes. Very warm welcome on arrival, quick check inn, comfortable, clean room. Free Wifi, free hot breakfast, scrambled eggs, omelette sausage waffles,etc. Handy for 99 restaurant, mexican restaurant and 2 bars with food.Poured the day we visited Boston but... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Leven65, Thank you for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you had such a positive experience. I thank you for pointing out the convenience of our location in proximity to the Union Station and how easy it really is to get from here to Downtown Boston. Additionally,... More 

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