We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Worcester Downtown

Certificate of Excellence
Hotel website
Hotel deals
110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Express Worcester Downtown
Professional photos View all
Browse nearby
Holiday Inn Express Worcester Downtown
Write a Review

100 reviews from our community

Traveler rating
    51
    35
    11
    3
    0
See reviews for
26
10
9
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (100)
  • Mar-May only
    (32)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (24)
All months
North Carolina
Top Contributor
117 reviews 117 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here in April while visiting family in the area. We had a large, spacious 2 room suite with a small kitchen/dining area. The suite decor and funiture where lovely. The bed very comfortable. The hotel is very clean! Lots of parking. Excellent staff!

Was this review helpful? Yes
New Bern, North Carolina, USA
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I frequently use Holiday Inn because they are well located in smaller cities to which I travel. This was not my most satisfying stay. On a busy visit, I had early morning and early evening events. My room was empty all day and it was still not cleaned at 3 pm when I needed to shower and dress for an... More 

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stay a number of times at this hotel and had a good night each time. The rooms are nice, the beds are very comfortable and the staff was always nice and helpful. The breakfast was always good but nit outstanding. Having parking available is great.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear ecancel, Thank you for your review, and mention of the excellent service you receive when you stay with us. I do apologize that that you sound somewhat disappointed with this Express Start Breakfast offering. I would be happy to entertain any feedback or suggestions on improvements we could potentially make to enhance this portion of the guest experience. Thank... More 

Chester, United Kingdom
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Decent enough for a HI Express. A little bit old and dated inside but clean and fully fit for purpose. Rooms big, beds huge and comfortable. Close to the city and close to the Interstate back to Boston. Breakfast choices much bigger and better than UK Holiday Inn Expresses. Also had a small gym. Overall a decent enough, suitable for... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Rusty66Cheshire, Thank you very much for your 4 star review of the Holiday Inn Express Worcester Downtown. I am delighted to hear that you enjoyed our Express Start breakfast and its wide variety, as well as having took advantage of our fitness room. We appreciate your business and hope to see you again the next time your travels bring... More 

Poughkeepsie New york
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was very nice and clean. The check in desk staff was very nice as well as the housekeeping staff and food preparation staff. This is a great place to stay. The food was great. Even though they don't have their own bars, there are 2 conveniently located across the street. I'm impressed with the high technology key scan... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear hightower85, Thank you for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am thrilled to hear that you enjoyed our fresh, up-to date and modern hotel. I do apologize that the hotel does not feature a lounge but I am happy to hear that you were able to take advantage of the 99 Pub... More 

New Hampshire
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

(4/25) Stay. For $159.00 can't beat it. We were in town to see Sixx AM at the Palladium. (AWESOME BAND, CHECK THEM OUT) !!!!!! Great bed, room very clean. Clean bathroom, hot shower. Free breakfast from 6-10 Everything from scrambled eggs, omelettes, pancakes, bagels, cereals, yogurt, fruit, etc.....great coffee!

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear gracebaymay506, Thank you for your 4 star review, and for choosing to stay with us during your recent concert at the Palladium. We are happy to hear that you found your room as clean as you should expect, the bed as comfortable as you like and that you took advantage of the wide complimentary breakfast offering. I hope to... More 

massachusetts
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have been here numerous times... each time... no complaints... up to date and modern rooms.. large screen TV... internet that works and is strong... soft large bath towels... 4 large pillow .. (not the 14" at some Hotels)... roll out desk.. FREE Parking... nice selection on breakfast (have they waffle machine---push a button and wella a pancake comes out)... great... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear phontomgourmeter, Thank you very much for your 5 star review of the Holiday Inn Express Worcester - Downtown. I am happy to see that you enjoyed our recently updated guestrooms, our extra large bath towels, comfy bedding and great breakfast selections. Thank you for staying with us. WE look forward to accommodating you again in the near future. With... More 

Sharon, Connecticut
Top Contributor
103 reviews 103 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for two nights while visiting our daughter at college. Decided to stay further from Boston due to marathon weekend. The hotel was fully booked the first night so we ended up in a room near the front desk. We heard all activities late at night and early in the morning so for our second night we requested a... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear happytravelertoday48 , Thank you for your review. I am sorry to hear that your first night was so disruptive and as a result you were unable to get a great nights rest. I am although happy to hear that our staff was so attentive to your request to room change, and that you had an enjoyable breakfats and took... More 

Sharon, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2015

I was greeted at check-in by Jenny---totally professional and willing to go the extra mile to make my stay extraordinary...thank you, Jenny! This hotel is clean, run by professional and friendly employees (like Jenny) and comfortable. What more could you want?

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Bringallthekids, Thank you for your 4 star review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that Jenny provided you with such great service! I will make sure that she gets commended and rewarded for her efforts to go above and beyond. Thank you for staying with us, we hope to see you again... More 

Boston, Massachusetts
Top Contributor
67 reviews 67 reviews
60 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed April 14, 2015

I stayed here a few years ago, and, at that time, the place was filthy. This second time I stayed here there were some serious updates, but you're still better off staying at the Hilton down the street. The place needs a major overhaul to be at the same level as other Holiday Inn Express' I've stayed at. PROS: Really... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear LynnJD, Thank you for taking the time to share feedback regarding your experience at the Holiday Inn Express Worcester - Downtown. I am glad to hear that you found many aspects of your stay enjoyable, from our prompt and courteous staff, to our over-sized city guestrooms, and vast complimentary breakfast offering. I am however truly sorry to hear the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

21 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (4)
Viewed
Dining (2)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities