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Holiday Inn Express Worcester Downtown

2.5 of 5 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Holiday Inn Express Worcester Downtown
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Holiday Inn Express Worcester Downtown
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81 reviews from our community

Traveler rating
    43
    28
    8
    2
    0
See reviews for
24
5
6
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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New Market, Maryland
Top Contributor
50 reviews 50 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The parking, internet and breakfast are free. The rates are reasonable. The staff is friendly and welcoming. The hotel is neat as a pin. My only complaints are that the mattresses and pillows are overdue for replacement, and the fan in the bathroom was noisy, All in all, I would come back.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Traveler, Thank you very much for your 4 star review of the Holiday Inn Express Worcester - Downtown. I am quite delighted to hear that you enjoyed our free onsite parking, Express Star hot breakfast bar, and our complimentary wireless internet. I am sorry to hear that you had some difficulty with the heater controls in your room, but... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pro's - The front desk maintenance housekeeping services were all very clean and well maintained and great customer service. Warm welcoming during check-in and routine leaving out and coming in both warm and farewells ie very respectful. first day and every day room cleanliness five star rating everything is neat and orderly and floors vacuumed beds made etc. Con's -... More 

Was this review helpful? Yes 3
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Kenneth B - Thank you for your review! First, I would like to thank you for your acknowledgment of the staff and services provided to you. Our team does a great job serving our guests and often are not recognized for their hard work and dedication to the guest experience. So thank you very very much for that. It... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

We booked this hotel suddenly after a death in our family. Our stay extended from Monday to Saturday, not knowing what the funeral arrangements would be. When we checked in, the front desk staff were so friendly and helpful. On the second day, we were able to log onto their free wi-fi but one of our devices was having difficulty.... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear flightnurse1, Thank you so much for your glowing review! We are SO happy that you took the time to share these comments. They will be shared with our entire staff and those mentioned will be complimented. Although I am sorry to hear that you experienced trouble with the wi-fi and the TV, I am happy to hear that our... More 

San Diego, California
1 review
5 of 5 stars Reviewed January 3, 2015

My wife and I stayed here while visiting family in Worcester during the Christmas holidays. It was a very pleasant experience- we have been staying at this location for over five years. Jenny cheerfully welcomed us at the front desk. When I requested an upgrade to a King Suite, she checked with the manager and it was approved. As a... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear J D, Thank you for taking the time to write a review of your recent experience here at the Holiday Inn Express Worcester - Downtown. I am thrilled to hear that you and your wife were able to relax and enjoy your stay. Jenny is a tremendous asset to our team, and constantly delivers service excellence. Although upgrades are... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 27, 2014 via mobile

I recently stayed over for one night because of a holiday party downtown. All the employees there were extremely helpful. When I deactivated my room card they quickly replaced it. I stayed on the top floor and my room was clean and had a nice size bathroom. I would highly recommend this hotel for anyone who is looking to stay... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Alexandra B, Thank you for taking the time to write a glowing review of the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you had such a positive experience. I am sorry to hear that your guestroom key card deactivated itself, but am happy to hear we were able to address and rectify your concern... More 

Worcester, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 25, 2014

while staying in room 201 from the 23rd to the 26th of December my reservations overlapped which lead to some confusion , although it was a mistake made by the hotel , Jenny, gave me nothing but attitude and made me feel as if it was my fault . She even went as far as to tell me i needed... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Brian O, Thank you for your feedback regarding your recent experience at the Holiday Inn Express Worcester Downtown. I would like you to know that we strive for nothing short excellence in guest service. Based on your comment, it sounds like we did not provide you with the excellence that you should expect when staying with us. I assure... More 

Managua, Nicaragua
Top Contributor
90 reviews 90 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 21, 2014

We stayed just one night visiting a relative and a friend, the hotel is centrally located close to Clark University and WPI. For the price paid the hotel is comfortable enough, in the category of Hampton Inn, the room was spacious and the beds comfortable, the fitness center is tiny with a few machines and the breakfast is self served... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Camoto54, Thank you for your feedback regarding your recent experience with us. I am happy to hear that your room was comfortable and that you were able to relax and enjoy yourself. We look forward to having a future opportunity to host your lodging needs the next time your travels bring you to Worcester. With Hospitality, Jonathan Buck General... More 

Ballston Spa, New York
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 19, 2014

We recently stayed at the Holiday Inn Express for a reunion-type event at one of the nearby colleges. Overall the stay was pleasant and comfortable. The hotel is in a convenient location and had competitive pricing. We had a king room; bed was comfortable and even had full-size pillows. All of the room furniture was updated, with a desk and... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear atm91, Thank you for your sharing your positive experience at the Holiday Inn Express Worcester Downtown. I am pleased to hear that you enjoyed so many great aspects of your visit. From the comfort of our beds to the convenience of location and expanded complimentary breakfast. These are the desired comments we hope to hear from our satisfied guests... More 

Colorado
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 13, 2014

This hotel is conveniently located and easily accessible for travelers. The rooms were clean and well maintained. The breakfast was a nice surprise, with many options and a super friendly staff member who offered any assistance needed. There was plenty of room for everyone to sit and feel comfortable. I thought the elevators were a tad slow so I used... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear JspencerCO, Thank you for your 4 star review of the Holiday Inn Express Worcester - Downtown. The team and I are delighted to hear that you enjoyed your experience. From our complimentary Express Start breakfast to the many dining options just outside our front door. Most of all, I appreciate your recognizing the friendliness of our staff. We take... More 

1 review
5 of 5 stars Reviewed December 11, 2014

Glenda and Tiny were very pleasant in the dining area for breakfast. They created excitement with the pancake maker. They had people lined up for a demonstration. I think it brightens everyones day. Both were very good with names as I eating breakfest, they would say hello to the regular by name. They also saw that I was looking for... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Sean H, Thank you very much for taking the time to let us know how we are doing. Tiny and Glenda thank you for the positive feedback as well. It is always our goal to provide the very best guest service possible, and I am thrilled to hear that it sounds like you had a fantastic breakfast experience. I... More 

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Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn

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