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All 7 Worcester hotels

Holiday Inn Express Worcester Downtown

2.5 of 5 Hotel   |   110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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87%
Ranked #1 of 7 hotels in Worcester
A recent review
5 of 5 stars reviewed 3 days ago
Ruben G
  • Overview
  • Reviews (40)
  • Photos (20)
  • Amenities
  • Q&A (1)
  • Room tips (11)
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40 people have reviewed this hotel

Traveler rating
    23
    12
    4
    1
    0
See reviews for
11
1
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

After traveling 11 hrs due to several transportation amenities check in was great, also offered water, greatly acknowledged as a member and holiday inn employee. Later had to help finish preps for wedding and also drive to New York and return we're exhausted laid on a very comfortable bed and then have an awesome breakfast, coffee w/flavored creamers was nice... More

Was this review helpful? Yes
New Milford, Connecticut
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is fine. Nothing fabulous, nothing over the top. Simple. Bathroom in our king room was very small, but again not a major issue. We fought with our AC the whole weekend too but were assured it was working. I was a bit concerned that there was a fairly large gap at the bottom of our door- just for... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear maestra611, Thank you for your review of your recent stay at the Holiday Inn Express Worcester - Downtown. I would first like to apologize for the problems that you experienced with the air conditioning in your guestroom. Our front office team probably should have offered you a room change. I will address this review with the team at our... More

Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently booked 4 hotel rooms (1 suite and 3 standard rooms) from this property for my wedding. The suite was spacious, very clean, and newly renovated. The standard rooms were also clean and comfortable. Great location, walking distance to one of the cities best restaurants Metzcal. Free breakfast, free parking, friendly staff, what more could you ask for. We... More

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear DKC6714, Thank you for taking the time to write a review of the Holiday Inn Express Worcester - Downtown. Congratulations again on your wedding. I am happy to hear that you enjoyed the accommodations, and found our property to be so fresh, clean, modern and comfortable. The team and I strive for to provide our guests with best in... More

Claremont, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here during graduation weekend for Clark University and the hotel was booked full. I would say that overall, it was a very good stay. Walking distance to some very good restaurants and close to most other major attractions. Rooms were clean and comfortable, and the breakfast was fine. However, I would say that despite my mostly positive report,... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear RJF4590, Thank you for sharing some feedback regarding your recent experience that the Holiday Inn Express Worcester - Downtown. I am delighted to hear that you found the location to be so ideal and the rooms to be clean and comfortable. I apologize for having to be relocated to another room due to issues with the air conditioning and... More

New York City, New York
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hey folks. To start with, I'm the kind of guy who doesn't care much about the strength of the coffee at breakfast, or if the person at the front desk looked at me cross-eyed once (although for the life of me, I can't figure out why they'd choose neon chartreuse, purple and dark blue for the corridor carpeting!). I was... More

Was this review helpful? Yes 2
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Augie1715, I am so happy to hear that you gave our property a shot over our neighbors and had such a positive experience! We are thrilled to hear that you found so many of our amenities to be as good as if not better than some of the other hotels in our area. I too am the type of... More

Peabody
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Just stayed here during Democratic Convention.2nd closest to DCU center. Free breakfast and parking. Very clean and excellent service staff. Booked full for convention and all handled excellent. I have stayed here under 2 other names and this has been the best. There is a 99 restaurant through back door for that missing bar & restaurant.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear VolvoGuy, Thank you for taking the time to share your recent experience at the Holiday Inn Express Worcester. I am delighted you enjoyed our hotel during your recent visit during the Democratic Convention. The team and I work diligently on a daily basis to provide our guests with the very best service and a clean comfortable room. I appreciate... More

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 15, 2014

Stayed here recently for business. The room was nice and the staff was always friendly plus the Wi-Fi was fast. One issue I had was that the keys that they use are very sensitive so they will demagnetize in a heartbeat! I had to get mine rekeyed twice during my stay.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Cornejo1, Thank you for taking a few minutes to share some notes regarding your recent visit to the Holiday Inn Express Worcester. I am very happy to hear that you found our rooms to be nice and our staff to be friendly. Those are a couple of our primary goals as hotel operators. Our wifi is pretty quick as... More

Yorktown, Virginia
1 review
5 of 5 stars Reviewed June 14, 2014

I travel a lot and normally don't stay at Holiday Inn. I was pleasantly surprised with this property and people. Their service is very personal that is rare these days. This was nice and very accommodating place to stay. Manager Jonathan Buck was awesome-Thanks!

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Sveta B, Thank you so very much for taking the time out of your busy day to share feedback regarding your recent visit to the Holiday Inn Express Worcester - Downtown. It was truly a pleasure getting to know you and provide you with a daily ride to your work location. The team and I share a vision that... More

St. Louis
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2014

Pleased with my first stay; Atilya phone manner/public relation skills motivated me to choose this hotel option offering group rates. Due to Atilya's and Alajuan's on site desk services, I already began promoting this hotel. Glenda and Tiny provided an enjoyable, accommodating breakfast presence, with spot on service. (RA,512)

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Joseph-Thom, Thank you for providing positive feedback about your recent experience at the Holiday Inn Express Worcester - Downtown. The team and I are thrilled that you provided some great "shout outs" to some very talented and hardworking individuals among our staff. We are happy to host folks like yourself that take the time to post positive feedback. I... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

Well I would to first off say that the staff was so friendly during my stay. Mrs. Tiny and Mrs. Glenda had the breakfast food up on time by their scheduled hours. These two ladies always had a smile on the their face and always greeted me with professionalism and curiosity. The breakfast was always cooked perfect. They went out... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Richard M, Thank you for the comments regarding your recent stay at the new Holiday Inn Express Worcester - Downtown. We truly appreciate the positive feedback. Glenda and Tiny are both treasured asset to the Hotel as they get up early every morning 365 days a year to provide our guests with a fantastic breakfast offering. Your praise of... More

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Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn

20 photos of this hotel

Management photos: Courtesy of the property manager

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Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 
Number of rooms
96

Questions & Answers

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