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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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1 room 1 guest
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Holiday Inn Express Worcester Downtown
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129 Reviews from our TripAdvisor Community

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Traveler rating
    63
    47
    15
    4
    0
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34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a wonderful 2 nite stay. The staff was very personable and responsive. The front desk manager Stephanie and Christina responded to clean our room and bring fresh linens when we returned one nite and found that the maids had somehow missed our room. They promptly took care of us, no blame assigned , no questions asked. How pleasant.... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear needglasses, Thank you for your compliment of Stephanie and Christina, Glenda and Tiny. All of whom work really dilligently to provide our hotel guests with the best possible experience. I am so sorry that housekeeping missed your room on the night of your stay over, but I am delighted to hear that we not only recovered from this service... More 

Harleysville, Pennsylvania
Level Contributor
403 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival I found both elevators out of service. I had to carry my suitcase up to the fourth floor. The room is large and very modern. The entire counter is one long counter which reminds me of a stand up desk. The large flat screen tv is mounted on the wall. A small refrigerator is hidden inside a cabinet.... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear BusdriverPhil, Thank you for taking the time to review the Holiday Inn Express Worcester - Downtown. I am sorry to hear that you had stayed with us on a night when we had some technical difficulties with our elevators. I assure you that we are doing everything we can to prevent occurrences like these from happening. We know the... More 

Weymouth, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here in March 2015, as we were seeing Ariana Grande. The hotel is very close to the DCU Center, it is very convenient to just walk over. The only complaint we had was our heater/AC in the room kept making a weird noise. We were offered to move or get money off. We opted to get some money... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear bholden1, Thank you for your review of your stay from last March. I thank you for giving us the opportunity to serve you while you were in town for the concert. I am sorry to hear you experienced and issue with the HVAC in the room making noises. We address these immediately as we know the importance of a... More 

Floral Park, New York
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean, front desk friendly and the free breakfast was really good. Would stay here again. Free wifi was extremely dependable. The visit was for a business meeting. If it had a pool 5 stars. Fitness room 2 treadmills, 1 bike, 1 eclpical all in very good shape. Water and towels in fitness room.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear John G, Thank you for your recent review of the Holiday Inn Express Worcester - Downtown. I am very happy to hear that you enjoyed the property. I am sorry that the hotel does not feature a pool. We too wish we had this as an amenity to offer our overnight guests. Thanks again for choosing to stay with... More 

Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

Look out for Jenny and she will give you the best of services. Well.. I think all the staffs are friendly and kept a smiley face all time and are always willing assist. She is just my favorite. Happy stay. Hopefully you guys will see me soon.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Alphajo J, Thank you for your 5 star review of the hotel. I am very happy to hear that Jenny has gone above and beyond to make your experience so exquisite. We look forward to serving your lodging need in the city again real soon. With Hospitality, Jonathan Buck General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Great location and modern rooms. The staff goes above and beyond to make you feel welcome when you show up. Jenny at the front desk was super helpful and friendly! If you are staying in downtown Worcester, think about reserving at the HIE downtown!

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Daniel, Thank you for your review of the Holiday Inn Express Worcester Downtown and its staff service. I am very happy to hear that Jenny did such a great job. We appreciate very much the positive feedback and your endorsement of the hotel. Hope to see you again soon. With Hospitality, Jonathan Buck General Manager More 

Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here on business while working at the PAC. It's exactly 1/2 mile, too cold to walk in January but I imagine in less freezing weather it's a pleasant walk. Room was great, newly updated or new. Modern style but relaxing colors. Mostly quiet, some doors slamming in the morning as people check out, but overall a good stay.

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear anna p, Thank you for your 4 star review of the property! I am very happy to hear you enjoyed your visit with us. It was a pleasure serving you. I am delighted to hear that you found the room to be modern and comfortable. I hope we have an opportunity to serve your need again in the future.... More 

Sparta, New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was very clean. The staff was very helpful. They gave us a list of restaurants within walking distance and told us their personal favorites. They were also doing a promotion for the month of August - free pancakes until midnight. The only issue was that the sink in the bathroom would not drain, front desk was altered. We were... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear pattysulli, Thank you for staying with us recently while in town to visit the colleges. We appreciate that you took the time to share this feedback regarding your experience. I am happy to hear that for the most part you enjoyed your stay including the pancakes at night promotion! I am sorry to hear that the one issue you... More 

Hallandale Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I came to Worcester to relocate and bring my dad back for medical reasons,I chose the hotel while seeking a rental ,its a great location wich I noticed when I booked online not knowing Worcester at all, from the day I arrived the staff has been great, we had a long flight n were early for our check in, as... More 

Was this review helpful? Yes
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Lilkha38, Thank you for your review! I am absolutely thrilled to hear that we were able to make a tough situation a little bit easier for you. We are happy to hear that you enjoyed the hotel experience and were well taken care of by a few of our hotels "super stars"! I hope you Dad is doing better,... More 

usa
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Location is central to a nice area of Worcester, close to restaurants. Parking was easy. Like all the outlets for recharging phones and tablets. Most places don't offer that. Bed was comfortable. Place was clean and well-maintained. The breakfast was really good. A lot of options - especially like the pancake maker! Glad to feel comfortable here because there are... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear tuxedo-spats, Thank you for your review of your recent stay with us. I am personally delighted to hear that it was a great one. From the outlets all over the room, to the level of cleanliness comfort you experienced, its a mark we try to hit every time. Thanks again for your time taken to provide us this feedback... More 

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