Not enough words and names to tell you all. Let me start on Friday the 19 of June.I was greeted by Tiffany the supervisor who readily and efficiently checked me in went over my "special needs" No feathers,no feather duvets and a fridge for my medical needs.My room was superbly placed close to elevators but not too !Room 816 Yeah!... more

A perfectly adequate, run-of-the-mill, American-style four-star hotel in a dying Mass. mill town. Rooms comfortable, food okay if unimaginative, service very good. Parking a problem, you have to use a multi-storey park across the street. more

I have found that this hotel is centrally located for all my business needs in the New England area. The people are friendly and know their jobs. Donna P. in the concierge room is fantastic. They are in the midst of an upgrade and I just stayed in one of the newly renovated rooms. It was unbelievable. The food at... more

Enjoy the conscierge lounge and the ladies who keeps everthing clean and also the great conversations. My favorite local hotel to stay in while on business travel. more

I travel to Worcester, MA regularly for business and have always stayed at the Crowne Plaza right in the heart of the city. I have always been greeted by the nicest staff. Out of a hotel of 300 + rooms it makes you feel really special that they remember you and also remember tidbits of information that you've told them... more

Nice hotel in a downtown area with great value. I travel for a living and have high standards regarding service and attitude which weigh more heavily than pillows and towels. This is my second stay here due to the warm and accommodating reception at the concierge room from Donna in the evenings and Nikki in the mornings. I highly recommend... more

the staff at the Crowne have always been great. The Front desk folks have always taken care of what I need, the Concierge Donna is a champ and Nick in the morning breakfast always makes me feel very welcome. The only criticism i had, had been that the rooms needed an upgrade, they were getting old, but the renovation is... more

I recently spent five miserable nights at this hotel. It is under renovation until September. DO NOT stay here before then....it's extremely noisy. (The only reason I stayed all five nights is I had prepaid them.) There is picketing going on outside the hotel, including a 25 foot high inflatable rat mounted on the back of a pick up truck... more

I stay at the Crowne for a week once every quarter. On this past trip, I not only took advantage of their concierge breakfast (Priority Club member), but of their evening hospitality room as well. Nikki is the concierge for breakfast and is always friendly and efficient. Donna is the evening hostess and is very inviting, friendly and treats each... more