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Quality Inn & Suites Worcester

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50 Oriol Drive, Worcester, MA 01605
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1 room 1 adult
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Quality Inn & Suites Worcester
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Worcester
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2015

Sonny Abraham was very helpful and polite... 5 star service way better then the previous hotels i been in locally here, wifi is fast and free fitness room is up to par and the food is amazing. i feel like i am in a 4 star hotel

Helpful?
1 Thank Sean R
rwalker_detroit, Corporate Revenue Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Sean R: The management and staff at The Quality Inn would like to thank you for your great review of our property. We will go ahead and share your review with our staff. We hope the next time your journey takes you to Worcester you choose us. See you soon! More 

Bethesda, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 9, 2015

We arrived around 11pm on a Friday night on our long road trip from Washington DC. We were greeted by the desk agent who at first seemed to not really care about her job but finally ended on a very friendly note. Thank You. We were shocked to see no elevators and the stench of rotting tobacco smoke was so... More 

Helpful?
1 Thank Scottie S
Peter D, General Manager at Quality Inn & Suites Worcester, responded to this review

Dear Scottie S., We apologize for the quality of your room when you arrived. Although we check our rooms consistently it appears that we missed some details that would have made your night comfortable and welcoming as you and your family deserved. We have taken your comments to our staff and have strengthened our quality assurance program. This also extends... More 

Travelers are raving about these Worcester hotels

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 27, 2015 via mobile

Desperately needs to be updated. Carpets are greasy and the box springs are filthy. The two double beds are on a frame that is meant to be a king and has the death traps sticking out of it you can see in the photos. Breakfast is greasy sausage patties.

Helpful?
Thank kelly0800
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Kelly0800: Thank you for your detailed feedback on our property. We have shared your review with our Corporate Director of Facilities in addition to our management and staff of the hotel and all efforts will be employed to fix these issues. We would love to discuss in further detail, Please contact our General Manager Peter D'Angelo at pdangelo@globalvisionhotels.com Thank... More 

Bethel Park, Pennsylvania
Level Contributor
172 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed July 29, 2015

Having traveled to many places we at first were taken back by the appearance, and what seemed to be a disregarding of the hotel guests. Sure the front desk staff was friendly, but they seemed to be just putting in the time. The hotel lacked elevators. Ever try carrying up your bags late at night if it was only to... More 

Helpful?
Thank Norb K
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Norb K: Thank you for a very detailed review of our property. On behalf of the Management and Staff of the Quality Inn Worcester, I would like to apologize for the inconsistencies in service that you experienced during your recent stay with us I have gone ahead and shared your comments with our entire staff including management. We would... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2015 via mobile

The whole staff is very nice and the Head House Keeper is awesome he will help you with almost everything. The suite rooms are very comfortable, The kitchen is the perfect get away size for long term stays if your missing anything just ask the Head House Keeper he will get it for you. Just waiting on the New Breakfast... More 

Helpful?
2 Thank Kennith B
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Kennith B: On behalf of the management and staff of the Quality Inn Worcester, I would like to thank you for such a glowing review of our property. Our team works very heard and we are very appreciative of positive feedback. Sonny our head housekeeper is a constant stand out and we appreciate him being a part of our... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 5, 2015

I really hope the management helps to improve the place for future guests. Some complaints were that half the water flows from the faucet when the shower is on, housekeeping didn't get finished (in our two rooms) before 5:00 one day and then doors were propped open on the second day. The front desk worker didn't see this as a... More 

Helpful?
4 Thank frequenttraveler3441
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectations. I will make sure to share these items with Housekeeping, Front Desk, Maintenance, and our General Manager to ensure these issues do not happen again. We hope you will give us another chance to prove we can provide exceptional service.... More 

Schenectady, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 22, 2015

On what was to be a holiday weekend, our experience turned out to be a "not what I expected" experience due to the "cool as a cucumber" and overwhelmingly gracious helpfulness of Jamaul (who had a line of people coming in) and Brianna. Then came Ty(3rd shift) and then came Amanda and then Joseph. Each and everyone of them assisted... More 

Helpful?
2 Thank denise h
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your recent visit with us! Our staff loves hearing that guests appreciate everything they do for them. I will make sure to share this with our Front Desk Staff to show they're doing a great job! We hope you will come stay with us again on your... More 

Tallahassee, Florida, United States
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed May 1, 2015

We drove into Worcester needing a room and didn't have options as the hotels in the downtown area were booked due to conferences etc. One of them had this as a "sister" property and recommended we call. They had room available and were a bit less expensive at $93 plus tax. Well, it's overpriced, believe me! We were given a... More 

Helpful?
1 Thank Nancy S
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectation during your recent stay. I will be sharing your review with our Housekeeping staff to ensure the room you stayed in is thoroughly deep cleaned to prevent any smells from effecting guests' stays in the future. We hope you will... More 

Alton Bay, New Hampshire
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed April 27, 2015

I guess I got lucky, as my room was fine. Stayed at the hotel with a school group, no one complained to me about their room. The Worcester Quality Inn is a cheap place to stay, with clean sheets, hot shower, a free coffee in the lobby and A/C heat that works well. It's not the Hilton, but it was... More 

Helpful?
Thank Briangie
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, We appreciate you taking the time and sharing your recent visit with us. Our staff is delighted to hear you enjoyed your stay! We hope you will stay with us again when your School Group comes back into the Worcester area! Best Regards, Alyssa P. Front Office Manager More 

Montreal, Canada
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed April 20, 2015

We stayed at this hotel for two nights. The first room (#107) was the worst room I have ever stayed in. Wall paper falling off, carpet torn, sheets stained, and mold in the bathroom. When I asked the front desk clerk for a different room, he said that was the last room and nothing else was available. My wife contacted... More 

Helpful?
Thank Steven F
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Than you for taking the time to share your recent stay with us. Please allow me to apologize on the condition of your first room. I am glad to hear that Sonny was available to help you right away. I will make sure to speak with the Front Desk Staff as there was another option for you... More 

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