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Quality Inn & Suites Worcester

2.0 of 5 50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
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Quality Inn & Suites Worcester
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76 reviews from our community

Traveler rating
    23
    19
    13
    7
    14
See reviews for
25
7
5
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (15)
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There are newer reviews for Quality Inn & Suites Worcester
See the most recent reviews
Cape San Blas, Florida
1 review
4 of 5 stars Reviewed August 13, 2013

I was up in central mass visiting my family and I stumbled upon this hotel. It was clean, not at all luxurious, but definitely served the purpose of a hassle-free night stay with a friendly and helpful agent at the desk.

Was this review helpful? Yes
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Dear A_E_A_E07: Team at Quality Inn & Suites are very delighted to hear that you had a great stay with us. This will only motivate us to go above and beyond. Thank you for giving us an opportunity to serve you and we are looking forward to serving you again the next time you are in town. Very best regards,... More 

Lincoln, new brunswick
Top Contributor
73 reviews 73 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 13, 2013

If you have read my previous reviews, you will see I am not a very picky man nor do I ask for much. This time, it was too much. This hotel should be torn down to the beams and rebuilt to better standards. Here's a rundown of what we experienced. Arrived on a Friday night, driving on a road that... More 

Was this review helpful? Yes 2
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Dear The_Dany: Thank you for your time sharing your feedback with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are as frustrated and shocked as you are since this situation is atypical for us. I would like to further discuss with you on this matter personally. Please contact dquill@globalvisionhotels.com... More 

Travelers are raving about these Worcester hotels

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
164 helpful votes 164 helpful votes
1 of 5 stars Reviewed August 11, 2013

Lesson: When the clerk says "If you want to pay cash you have to leave an extra $50 deposit" - leave now! Although I use my cc for hotels this is now a huge Red Flag. In hindsight we were too tired to notice at checkin. Even though I thought I was tired when I arrived, I was totally exhausted... More 

Was this review helpful? Yes 2
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Dear Zmacaholic, Thank you for taking the time to comment regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 29, 2013 via mobile

Recently stayed here with my family, because it was the only hotel that was reasonably priced, and had vacancies. I should've known better when the guy kept telling us that, "if we were paying in cash we needed to put down a deposit," but it was 4am and we were all extremely tired of driving, so we decided to stay.... More 

Was this review helpful? Yes 1
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Greetings! Thank you for taking the time to comment on your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the housekeeping department to ensure we handle these types of situations differently in the future. Again, thank... More 

New Haven, Connecticut
1 review
5 of 5 stars Reviewed June 23, 2013

Stayed one night with my family I would recommend this hotel to anyone coming to the area.The rooms were plenty big and clean, buffet breakfast was very good great wi-fi ,nice pool kids enjoy themselves.. staff were very outstanding Tom and Jeremy accommodated me with my needs thank you guys great job!!!YES I WOULD STAY AGAIN SEE YOU PRETTY SOON!!!

Was this review helpful? Yes
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Dear Dailyly: Thank you for taking the time to complete an online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We enjoyed seeing our pool pictures and thought... More 

Latrobe, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2013

I found my stay at this hotel to be satisfactory in physical amenities and excellent in customer service. I was in Worcester for a conference with my group. The location was quite convenient since it was about two miles from the conference. Confusion over billing was swiftly resolved and any questions I had were swiftly answered by the staff. The... More 

Was this review helpful? Yes
Tanner T, General Manager at Quality Inn & Suites Worcester, responded to this review

Dear Light_Traveler1551: Thank you for taking the time to share your kind thoughts on Tripadvisor regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again... More 

Portland, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2013

I was very fortunate in finding this hotel as it strove to work for me and my field work needs. A cheerfully effective staff again and again made me feel at home and accommodated my scheduling needs. Very clean rooms with some nice flourishes done by housekeeping lifted my spirits. The power breakfasts carried me well into demanding days. I... More 

Was this review helpful? Yes 1
Tanner T, General Manager at Quality Inn & Suites Worcester, responded to this review

Dear Andrew H: We would like to thank you for taking the time to complete the Tripadvisor survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.... More 

Delaware
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 20, 2013

Where to start... We didn't have a choice in hotels since we were staying with a large group. The AC barely worked and the room stayed warm. The shower in our handicapped accessible bathroom had a handheld showerhead that was just hanging because there was no fixture to hold it. Someone else in our group had a missing smoke detector... More 

Was this review helpful? Yes 2
Tanner T, General Manager at Quality Inn & Suites Worcester, responded to this review

Greetings SussesMedic: Thank you for your review of our property. Reviews positive or negative are very important feedback to the management and staff at our hotel. I will go ahead and review this matter with our Housekeeping Manager , Front desk team and Engineering team to ensure that we do not have a repeat of these issues. I would like... More 

St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 19, 2013

Asked me if I minded a third floor room and I said no problem. Got my room key, went to the car and got my luggage and then asked where is the elevator. "We don't have one." Is it even LEGAL to have no elevator in a 3-story hotel? After much arguing I finally got a first floor room -... More 

Was this review helpful? Yes 2
Tanner T, General Manager at Quality Inn & Suites Worcester, responded to this review

Greetings: Thank you for detailed review of your recent stay at our hotel. I have gone ahead and shared your comments with the members of our front desk and housekeeping team and we will follow up with your comments in detail to ensure that these issues are not repeated during your next stay with us. I would like to discuss... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 1, 2013

This hotel seems to be trying to convert from a Quality Inn to a Suburban Extended Stay. Water hardly drains from tub, furniture is antique motel quality, which shows many battle scars and sets near a clinic with guard s in the parking lot. Please don't waste $100 plus dollars on this property. I spend appx 300 nights annually in... More 

Was this review helpful? Yes 1
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review

Dear Wynnsts: Thank you for taking the time to comment. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have two different brands in our property, one is the Quality Inn & Suites and the other,... More 

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Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Drive, Worcester, MA 01605
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Worcester 2*
Number of rooms: 49
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Also Known As:
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn And Suites Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn

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