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Quality Inn & Suites Worcester

2.0 of 5 50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
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Quality Inn & Suites Worcester
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82 reviews from our community

Traveler rating
    28
    19
    13
    7
    15
See reviews for
26
7
5
28
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (15)
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There are newer reviews for Quality Inn & Suites Worcester
See the most recent reviews
Worcester, Massachusetts, United States
1 review
3 of 5 stars Reviewed November 1, 2014

I recently stayed at this inn with my family. The inn is close to restaurants and shops. The staff is very helpful and courteous. The bedrooms are clean and spacious. In the morning breakfast is very good. I would stay at the inn at any time.

Was this review helpful? Yes
Alyssa P, Manager at Quality Inn & Suites Worcester, responded to this review

Dear Carmen, Thank you very much for your review. I will share this with our entire staff, as a good review shows that our hard work is paying off! We hope to see you again in the future. Best Regards, Alyssa Pinardi Guest Service Manager More 

Tallahassee, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 14, 2014

Stayed one night while passing through the area. The hotel looked nicer and our room was better than I expected based on some reviews here. My only complaint was very slow wifi. Breakfast was a bit below what I've come to expect from Choice hotels, but enough to get the day started. There aren't many hotels in this area that... More 

Was this review helpful? Yes 1
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for you comments about your recent stay with us. I realize our internet needs to be improved and we are working on a solution for that now and should be much better soon. We look forward to seeing you soon in the future More 

Coalport, PA
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 4, 2014

The first problem was that the rooms were listed as having queen beds on the Choice website, but they only had full. The bigger problem was a very smelly room (mold and mildew) and when air was coming out of the AC it smelled like old, damp tobacco. The bathroom floor was very dirty when we arrived.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Please let me apologize for not meeting your expectations during your recent visit. We try very hard to make sure the rooms are in great condition and sorry we let you down. i will share this with our entire team to make sure this does not happen again. I hope you will give us another chance the next time you... More 

Travelers are raving about these Worcester hotels

Niagara Falls CANADA
Top Contributor
54 reviews 54 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 1, 2014

This hotel is a little old and beat up. However, there is signs of progress that it's being updated. The staff are great. Lots of restaurants within walking distance. In the end it was clean. The carpets needed to be replaced. I wish hotels would stop putting carpets in rooms. They are never as clean as the day they are... More 

Was this review helpful? Yes 2
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to review your stay with us. I am happy you were pleased with your stay for the most part, unfortunately I do not see carpets going away in rooms in most areas. I do agree the hard wood floors are nice. We look forward to seeing you again on your next visit to our... More 

Colebrook, New Hampshire
Top Contributor
420 reviews 420 reviews
202 hotel reviews
244 helpful votes 244 helpful votes
3 of 5 stars Reviewed August 17, 2014

I would say it's ok for business trip althought pretty expensive... Nice renovated room very spacious... Great large flat screen tv... Wifi was ok not very fast... Breakfast was pretty average; not much to choose from Nice park to run or exercise 2-3 miles away... Shopping centers and movie theater a few miles away... Courteous staff...

Was this review helpful? Yes 2
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to review our hotel during your recent stay. We do strive to make sure all are rooms are in good working order and our staff is always friendly. We look forword to having you stay with us again when your travels bring you back to our area More 

New York City, New York
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

The only thing this place has going for it is that the staff is friendly and that is why it got even two stars from me. We stopped here to stay overnight on our way to Maine. The hotel was very pricey very pricey considering the rooms are dated and it did not feel clean. There was hair left in... More 

Was this review helpful? Yes 2
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Please accept my apologies for not living up to your expectations during your recent stay. We strive to make everyone happy with our rooms and our staff, sorry we let you down on the room end. We will make sure this does not happen to the next guest that satys in that room. More 

Elkhart
Top Contributor
133 reviews 133 reviews
66 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 12, 2014

Check in was good, staff was friendly enough. Room was out dated but pretty clean. Bed was fairly comfortable not the worst I have slept in by any means. Breakfast was very average, some hot food like powdered eggs and meat, cold offerings like cereal and rolls. Check out was fine and the personal was friendly.

Was this review helpful? Yes
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

I am sorry we did not live up to your expectations during your recent visit. We do take all of the comments very seriously and will make sure the staff sees this so we can can improvements where needed. I do hope you will give us another chance if your travels bring you back to our area. More 

Tampa, Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 30, 2014

This hotel is definitely outdated but overall clean. The room was spacious and the beds were very comfortable. The handicap accessible room has a grab bar by toilet and in the tub/shower combination. The toilet however is just standard and not handicap height. There was a built in tile bench and grab bar in the shower and hand- held shower... More 

Was this review helpful? Yes
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for your comments about you stay with us. I know we were not perfect but your remarks are gone over with everyone and will help us continue to improve. We hope you will stay with us again when your travels bring you back to our area. More 

The Villages, Florida
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 30, 2014

This hotel is very old and in bad shape. The grounds are littered, the rooms not clean and service of staff is horrible. Ex. Made coffee day one in room and it was still in pot 3 days later. Rooms dirty, cigarette burns on tubs etc.... and returning to room at 8PM one night room was not cleaned. Excuse was... More 

Was this review helpful? Yes 1
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

I am very sorry we let you down during your stay with us. We try very hard to please everyone who comes to our hotel and i do apologize we fell short in your case. I have talked to the staff about your comments and we always learn from any issues our guests inform us of some we will always... More 

Ligonier, Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2014

Our room was clean except for a spot on the night stand between the bed. The bathroom was clean and the air conditioning was very quiet. That was a plus. Also, our window opened and would make for an excellent fire escape if needed. The pool could have been cleaner. Breakfast was ok but the breakfast area is quite small.... More 

Was this review helpful? Yes
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to send in your comments about your stay with us. It is always good to hear from our guests about their stay so we can always improve on our service and property. We hope you will stay with us again when you are in our area. More 

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Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Drive, Worcester, MA 01605
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Worcester 2*
Number of rooms: 49
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Also Known As:
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn And Suites Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn

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