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Quality Inn & Suites Worcester

2.0 of 5 50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
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Quality Inn & Suites Worcester
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76 reviews from our community

Traveler rating
    23
    19
    13
    7
    14
See reviews for
25
7
5
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Louisville, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago

First stay at this hotel, rooms were clean and the staff was extremely friendly. Consistent Quality Inn which is what I like, you know what you are getting which is a good hotel for the money. Hotel is connected to Suburban Inns? which makes the hotel bigger than it seems. They need to improve the exercise room.

Was this review helpful? Yes 1
Alyssa P, Guest Relations Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you very much for sharing your review! We are pleased to see that you enjoyed your stay here at the Quality Inn. We actually do have plans to improve our exercise room and equipment within the next few months! We hope to see you again soon! Kind Regards, Alyssa P. Guest Services Manager More 

Worcester, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Worcester Quality Inn, and I was very surprised by how attentive the staff was to my needs, also how enjoyable it was to converse with the staff, particularly staff members Sonny , Joseph, and Tj. All three of these gentlemen made my stay very peaceful, they care for their guests and made sure that everything... More 

Was this review helpful? Yes 1
Alyssa P, Guest Relations Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, We are pleased to see you enjoyed your recent stay! I have shared your review with our staff members, so they can see how much of an impact they have on our guests stays! We hope to see you again soon! Best Regards, Alyssa P. Guest Services Manager More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself and girlfriend came spent the weekend here on our anniversary. During our stay I found that the front desk staff was of the highest quality service when it came to customer satisfaction. Specifically a gentlemen by the name of Sonny. He was very attentive to my needs, took his time explaining the layout of the facility, and made sure... More 

Was this review helpful? Yes 1
Alyssa P, Guest Relations Manager at Quality Inn & Suites Worcester, responded to this review

Dear Mark, Thank you for your review! We are pleased to hear you enjoyed your recent stay here at the Quality Inn, and our staff's service. We strive to meet each guests' individual needs during their stay, and go above and beyond whenever we can. We have shared your review with our staff so they can see how small touches... More 

Auburn, Massachusetts, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

During my time here at the Quality Inn in Worcester i have found the service fast and helpful. The new general manager Alexander is always smiling and giving the helping hand whenever needed, he is very productive and hospitable. As for Amanda a desk clerk she does a wonderful job at making you feel at home shes very quick to... More 

Was this review helpful? Yes
Alyssa P, Guest Relations Manager at Quality Inn & Suites Worcester, responded to this review

Dear Rebecca, We are pleased to hear you enjoyed your recent stay here at the Quality Inn. We have shared your post with our Front Desk staff to show them their hard work pays off! We are always working on improving the service to our guests to ensure we go above and beyond their expectations. Thank you very much for... More 

Worcester, Massachusetts, United States
1 review
3 of 5 stars Reviewed November 1, 2014

I recently stayed at this inn with my family. The inn is close to restaurants and shops. The staff is very helpful and courteous. The bedrooms are clean and spacious. In the morning breakfast is very good. I would stay at the inn at any time.

Was this review helpful? Yes
Alyssa P, Manager at Quality Inn & Suites Worcester, responded to this review

Dear Carmen, Thank you very much for your review. I will share this with our entire staff, as a good review shows that our hard work is paying off! We hope to see you again in the future. Best Regards, Alyssa Pinardi Guest Service Manager More 

Tallahassee, Florida
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 14, 2014

Stayed one night while passing through the area. The hotel looked nicer and our room was better than I expected based on some reviews here. My only complaint was very slow wifi. Breakfast was a bit below what I've come to expect from Choice hotels, but enough to get the day started. There aren't many hotels in this area that... More 

Was this review helpful? Yes 1
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for you comments about your recent stay with us. I realize our internet needs to be improved and we are working on a solution for that now and should be much better soon. We look forward to seeing you soon in the future More 

Coalport, PA
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 4, 2014

The first problem was that the rooms were listed as having queen beds on the Choice website, but they only had full. The bigger problem was a very smelly room (mold and mildew) and when air was coming out of the AC it smelled like old, damp tobacco. The bathroom floor was very dirty when we arrived.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Please let me apologize for not meeting your expectations during your recent visit. We try very hard to make sure the rooms are in great condition and sorry we let you down. i will share this with our entire team to make sure this does not happen again. I hope you will give us another chance the next time you... More 

Travelers are raving about these Worcester hotels

Niagara Falls CANADA
Top Contributor
52 reviews 52 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 1, 2014

This hotel is a little old and beat up. However, there is signs of progress that it's being updated. The staff are great. Lots of restaurants within walking distance. In the end it was clean. The carpets needed to be replaced. I wish hotels would stop putting carpets in rooms. They are never as clean as the day they are... More 

Was this review helpful? Yes 1
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to review your stay with us. I am happy you were pleased with your stay for the most part, unfortunately I do not see carpets going away in rooms in most areas. I do agree the hard wood floors are nice. We look forward to seeing you again on your next visit to our... More 

Colebrook, New Hampshire
Top Contributor
421 reviews 421 reviews
203 hotel reviews
240 helpful votes 240 helpful votes
3 of 5 stars Reviewed August 17, 2014

I would say it's ok for business trip althought pretty expensive... Nice renovated room very spacious... Great large flat screen tv... Wifi was ok not very fast... Breakfast was pretty average; not much to choose from Nice park to run or exercise 2-3 miles away... Shopping centers and movie theater a few miles away... Courteous staff...

Was this review helpful? Yes 2
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to review our hotel during your recent stay. We do strive to make sure all are rooms are in good working order and our staff is always friendly. We look forword to having you stay with us again when your travels bring you back to our area More 

New York City, New York
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

The only thing this place has going for it is that the staff is friendly and that is why it got even two stars from me. We stopped here to stay overnight on our way to Maine. The hotel was very pricey very pricey considering the rooms are dated and it did not feel clean. There was hair left in... More 

Was this review helpful? Yes 2
kstudwell, General Manager at Quality Inn & Suites Worcester, responded to this review

Please accept my apologies for not living up to your expectations during your recent stay. We strive to make everyone happy with our rooms and our staff, sorry we let you down on the room end. We will make sure this does not happen to the next guest that satys in that room. More 

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Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Drive, Worcester, MA 01605
Phone Number:
Location: United States > Massachusetts > Worcester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Worcester 2*
Number of rooms: 49
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Also Known As:
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn And Suites Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn

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