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Quality Inn & Suites Worcester

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50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
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Quality Inn & Suites Worcester
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90 reviews from our community

Traveler rating
    30
    23
    14
    7
    15
See reviews for
26
9
6
29
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (19)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (24)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay...and it was made enjoyable because of the wonderful staff. Particularly Sonny and Jamal who insured that anything that I needed was provided...As did the housekeeping staff who made sure everything was fresh and clean...greatest mini vacation I've ever had...I'd do it again in a heartbeat

Was this review helpful? Yes 1
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you very much for sharing your review with us! I will show this ro our entire staff, so they know what a great job they are doing! We hope to see you again soon on your next visit to Worcester. Best Regards, Alyssa P. Front Office Manager More 

Troy NY
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is convenient to many amenities, nearby food & shopping. But, yes the price was what drew me to this location, as I have a "budget". But, as a single woman, I did not feel the property was safe, or comfortbale, or clean. The room reeked like ciggs, the heater was on the max of 85 all night, and... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectations. I will share your review with Maintenance to ensure they fix the heating unit in your room. I am sorry you felt uncomfortable with our guests spending time in our lobby; some like to use the WIFI, the business center, watch... More 

1 review
Reviewed 3 weeks ago via mobile

Had an awesome stay at the Suburban. Also had a very nice and neat room. Not only did I enjoy the stay I also was intreed by Sonnys Aka Baltazar interpersonal skills. Not only was he so handsome but also a kindly gentleman. Wish they had more of him in other hotels. Other than that great job Suburban and awesome... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, We are so pleased to hear you enjoyed your recent stay with us. I will share you review with Sonny as I am sure he will love to hear it! Our employees try their hardest to go above and beyond for all our guests. We hope you will visit us again soon! Kind Regards, Alyssa P. Front... More 

Travelers are raving about these Worcester hotels

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Sonny at front desk very helpful and personable.quality inn side should provide microwaves for long staying customers. Housekeeping could clean rooms a lil better , found a moldy juice bottle under bed . But overall hotel is clean service on all shifts are pretty kool .

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you for sharing your review! We are pleased to hear you enjoyed your stay with us. I am going to pass your review onto our Housekeeping Department to ensure they make sure to check underneath the beds in each room! I apologize for the room not being cleaned to your expectations. I do hope you will... More 

1 review
4 of 5 stars Reviewed February 18, 2015

I stayed there a couple times and I liked it alot. The first time I stayed there Amanda checked us in and she was great. The second time I stayed there Joseph checked me in but unfortunately he gave me a dirty room with a broken lamp and no WiFi connection but then Sonny switched my room and I felt... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you so much for sharing your review! We are always pleased to hear our guests experiences after they stay with us. I will share your review with our Front Desk staff, so they can see they are doing a great job! We hope to see you again on your next trip to Worcester. Best Regards, Alyssa... More 

Worcester, Massachusetts
1 review
5 of 5 stars Reviewed February 15, 2015

I've stayed in this hotel a number of times, and have been more than impressed with both the service AND amenities offered here. The people working the front desk are very professional and friendly. The rooms are ALWAYS well kept and maintained and the over all feel of the hotel is one of comfort and cleanliness. If you are ever... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you so much for your recent review. I will be sharing your review with our entire staff to encourage them to continue doing a great job! We hope to see you again on your next visit to Worcester! Best Regards, Alyssa P. Front Office Manager More 

1 review
4 of 5 stars Reviewed February 15, 2015

The hotel room was clean and very comfortable during my stay. Great customer service from Sonny! Every time i check in to this hotel hes very respectful and lots of help, That type of service alone will make anybody want to come back. Keep up the good work Sonny and thank you again for all of your help.

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Taylor, Thank you very much for your review! We are pleased to hear you enjoyed your recent stay with us. I will share your review with Sonny as he loves to know his hard work makes our guests happy! We hope to see you again soon the next time you are in Worcester. Kind Regards, Alyssa P. Front Office... More 

Framingham, Massachusetts
1 review
5 of 5 stars Reviewed January 31, 2015

The only time I will trouble myself to write a review or comment verbally about an establishment or product is if it is either very bad, or conversely very good. That said, my experience at the Quality Inn in Worcester, Ma was so pleasingly above "satisfactory" that I felt compelled to write. The words I would use are "superb" and/or... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Kevin, Thank you so much for taking the time to write us a review! We are delighted to hear you enjoyed your stay with us. I am glad to hear that Sonny was able to go above and beyond to assist you while your car was broken down. That is never an easy situation, so I am very proud... More 

1 review
4 of 5 stars Reviewed January 30, 2015 via mobile

This was my first year at this.location, however I haven't felt more important from the very moment I walked in the in any.other locations I've stayed. at the desk I was greeted with a smile and a welcome from a man named sonny, every question and accommodation I had asked or requested he was able to answer and make happen... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Jane, Thank you for taking the time to write us a review! We appreciate all the feedback we can get from our guests. We are also very glad you enjoyed your recent stay here! I will be sharing your review with our staff, especially Maintenance so we can look into the room you stayed in to solve any issues... More 

1 review
5 of 5 stars Reviewed January 26, 2015

Enjoyed stay rooms very clean and kept well. Sonny the attendant in the evening was extremely helpful and informative. I really enjoyed the fresh fruit and surprisingly very fresh coffee. Most places you don't get such service and or fresh coffee. I enjoy my coffee thanks sonny for such great service.

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, We are very glad to hear you enjoyed your recent stay with us, as well as our fruit and 24 hour coffee! I will be sharing your review with our Housekeeping Department and Sonny, so they can see just how much their hard work pays off! Everyone loves hearing when our guests leave the hotel happy. We... More 

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