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Quality Inn & Suites Worcester

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50 Oriol Drive, Worcester, MA 01605
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Quality Inn & Suites Worcester
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96 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (24)
  • Jun-Aug only
    (33)
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  • Dec-Feb only
    (24)
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I really hope the management helps to improve the place for future guests. Some complaints were that half the water flows from the faucet when the shower is on, housekeeping didn't get finished (in our two rooms) before 5:00 one day and then doors were propped open on the second day. The front desk worker didn't see this as a... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectations. I will make sure to share these items with Housekeeping, Front Desk, Maintenance, and our General Manager to ensure these issues do not happen again. We hope you will give us another chance to prove we can provide exceptional service.... More 

Schenectady, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 23, 2015

On what was to be a holiday weekend, our experience turned out to be a "not what I expected" experience due to the "cool as a cucumber" and overwhelmingly gracious helpfulness of Jamaul (who had a line of people coming in) and Brianna. Then came Ty(3rd shift) and then came Amanda and then Joseph. Each and everyone of them assisted... More 

Was this review helpful? Yes 2
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your recent visit with us! Our staff loves hearing that guests appreciate everything they do for them. I will make sure to share this with our Front Desk Staff to show they're doing a great job! We hope you will come stay with us again on your... More 

Tallahassee, Florida, United States
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 1, 2015

We drove into Worcester needing a room and didn't have options as the hotels in the downtown area were booked due to conferences etc. One of them had this as a "sister" property and recommended we call. They had room available and were a bit less expensive at $93 plus tax. Well, it's overpriced, believe me! We were given a... More 

Was this review helpful? Yes 1
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectation during your recent stay. I will be sharing your review with our Housekeeping staff to ensure the room you stayed in is thoroughly deep cleaned to prevent any smells from effecting guests' stays in the future. We hope you will... More 

Travelers are raving about these Worcester hotels

Alton Bay, New Hampshire
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed April 27, 2015

I guess I got lucky, as my room was fine. Stayed at the hotel with a school group, no one complained to me about their room. The Worcester Quality Inn is a cheap place to stay, with clean sheets, hot shower, a free coffee in the lobby and A/C heat that works well. It's not the Hilton, but it was... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, We appreciate you taking the time and sharing your recent visit with us. Our staff is delighted to hear you enjoyed your stay! We hope you will stay with us again when your School Group comes back into the Worcester area! Best Regards, Alyssa P. Front Office Manager More 

Montreal, Canada
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed April 20, 2015

We stayed at this hotel for two nights. The first room (#107) was the worst room I have ever stayed in. Wall paper falling off, carpet torn, sheets stained, and mold in the bathroom. When I asked the front desk clerk for a different room, he said that was the last room and nothing else was available. My wife contacted... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Than you for taking the time to share your recent stay with us. Please allow me to apologize on the condition of your first room. I am glad to hear that Sonny was available to help you right away. I will make sure to speak with the Front Desk Staff as there was another option for you... More 

Livermore
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 11, 2015

Ok son eat me start by saying I am not hard to please as long as the place is clean and this one was. Is it in need of some repairs, yes. Could it use an elevator & updating, yes. However the area is safe, plenty of places to dine, and the staff is beyond friendly and accommodating. I called... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your recent experience. We love hearing about our guests stays, and are pleased you enjoyed yours! We will share your review with our staff, so they know their hard work this past weekend made all the difference to our guests. We hope you will visit us again... More 

1 review
1 of 5 stars Reviewed April 8, 2015 via mobile

This hotel is anything but quality. The room reeks of smoke. Lights don't work. Wallpaper peeling from walls. The beds are dirty and stained. If you are planning to go to this hotel, don't. It is too old to be still running.

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, I would like to apologize for failing to meet your expectations during your recent visit. I will share your review with our Housekeeping and Maintenance Departments to ensure these items are fixed in the room you stayed in. This will prevent any of our other guests from having the same experience. We do hope you will give... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Enjoyed my stay...and it was made enjoyable because of the wonderful staff. Particularly Sonny and Jamal who insured that anything that I needed was provided...As did the housekeeping staff who made sure everything was fresh and clean...greatest mini vacation I've ever had...I'd do it again in a heartbeat

Was this review helpful? Yes 2
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you very much for sharing your review with us! I will show this ro our entire staff, so they know what a great job they are doing! We hope to see you again soon on your next visit to Worcester. Best Regards, Alyssa P. Front Office Manager More 

Troy NY
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 9, 2015

This hotel is convenient to many amenities, nearby food & shopping. But, yes the price was what drew me to this location, as I have a "budget". But, as a single woman, I did not feel the property was safe, or comfortbale, or clean. The room reeked like ciggs, the heater was on the max of 85 all night, and... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Guest, Please allow me to apologize on behalf of our entire staff for failing to meet your expectations. I will share your review with Maintenance to ensure they fix the heating unit in your room. I am sorry you felt uncomfortable with our guests spending time in our lobby; some like to use the WIFI, the business center, watch... More 

1 review
4 of 5 stars Reviewed March 4, 2015 via mobile

Sonny at front desk very helpful and personable.quality inn side should provide microwaves for long staying customers. Housekeeping could clean rooms a lil better , found a moldy juice bottle under bed . But overall hotel is clean service on all shifts are pretty kool .

Was this review helpful? Yes
Alyssa P, Front Office Manager at Quality Inn & Suites Worcester, responded to this review

Dear Valued Guest, Thank you for sharing your review! We are pleased to hear you enjoyed your stay with us. I am going to pass your review onto our Housekeeping Department to ensure they make sure to check underneath the beds in each room! I apologize for the room not being cleaned to your expectations. I do hope you will... More 

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