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All 7 Worcester hotels

Hilton Garden Inn Worcester

3.0 of 5 Hotel   |   35 Major Taylor Blvd, Worcester, MA 01608
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Ranked #5 of 7 hotels in Worcester
A recent review
4 of 5 stars Reviewed September 16, 2012
cswright Ellettsville, Indiana
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Worcester
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Ellettsville, Indiana
Top Contributor
73 reviews 73 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 16, 2012

We spent one night at this location. The hotel staff were very friendly, the cookies and bottled water were a nice touch. Our room was clean and comfortable. Would stay here again. Had to pay an additional $10 for parking, which would have liked to have known at time of booking. Received Hilton Honors rate. Would stay here again.

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Dear Guest, I thank you for taking the time to review you comments with me as well as the many TripAdvisor users. I am sorry we did not communicate clearly the parking charges, we do have it on several locations on our website. I would like to know if you made your reservation through the 800 number or called the... More

High Point, NC
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 16, 2012 via mobile

Over the past I've spent lots of time in Worcester and tried almost every hotel. I was pleasantly surprised that Hilton Garden Inn had a new hotel built. This hotel is excellent. Our room was spacious and well appointed. The staff was attentive. Parking across the street in a parking deck might be considered a detriment by some but it... More

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Dear valued Guest, I truly appreciate you taking the time out of a busy schedule to recognize our hotel. I am very proud of all of the associates who work at the Hilton Garden Inn, they really work hard to make every guest feel as if they belong. Parking is certainly the most common statement you will see as it... More

Massachusetts, United States
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 4, 2012 via mobile

We stayed here last Feb for the Monster Jam show at the DCU center. The free breakfast was so good, my kids loved making their own home made waffles! The people at the front desk were very friendly. The hotel is so close to the DCU center and it was great to not worry about parking for the show. The... More

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Dear valued guest, I thank you for sharing your experience while staying at the Hilton garden Inn. I am thrilled you enjoyed your stay and really appreciate you taking the time to recognize our front desk associates. We have many exciting things going on at the Hilton Garden Inn, we are in the process of upgrading our TV channel line... More

Farmington NH
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 19, 2012

We recently stayed at the Hilton Garden Inn in Worcester Ma for one night to see old friends. The hotel lobby is very spacious and open and we were warmly welcomed by the desk staff. We are Hhonors gold members and were recognized as such right away. The room was large with a comfortable bed large flat screen TV and... More

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Dear Guest, I thank you for sharing of your experience with many of the past and future travelers. I am glad your enjoyed your stay. I am also very pleased the front desk associates recognized your status as I am sure this brings a sence of value and a feeling of belonging. We do receive many great comments for having... More

London
Top Contributor
111 reviews 111 reviews
67 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed August 17, 2012

I would have given this hotel a 4/5 however there were just a few slight things which stopped me from doing this. First to the good things: 1/ Nice, modern, well kept hotel 2/ Friendly reception, offered two bottled waters and cookies in the evening 3/ Upgraded - as a diamond was given a suite, THANK YOU! It was amazing.... More

Was this review helpful? Yes 3
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

I really appreciate the very detailed response. I am sorry we were not able to meet your expectation regarding the late check out. Your stay fell over the arrrival of a large city wide convention which resulted in us having to turn over our entire inventory. We do more group convention business than the typical HGI. As previously stated in... More

Brooklyn, New York
Top Contributor
63 reviews 63 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 13, 2012

I did not know what to expect since I did not make the reservation but staying there for one night was a nice experience and based on this I would not mind coming here again. The design of this 5 yr old hotel is on the modern side. The rooms are designed with the traveler in mind. The bathroom was... More

Was this review helpful? Yes 1
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Thank you for sharing your recent experience while staying at our hotel. We are certainly the newest property in the great City of Worcester. We have also recently upgraded our business center and are starting our fitness center renovation. As you can see by the many responses on TripAdvisor, we are consistant when delivering our products and services and when... More

UK
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 13, 2012

We stayed here one night as we passed through en-route to Boston on our holidays. Nice hotel, lovley room. We ate in the restaurant attached and had a nice meal that evening. Breakfast was a full buffet with a very good celection of choice. All in all a nice hotel for the one night.

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DC area
Top Contributor
63 reviews 63 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 3, 2012

Hilton Garden Inns are pretty similar and we have stayed at several. You expect a good bed, clean room, quiet and amenities such as a decent fitness area and a 24 hour pantry. The Worcester MA hotel fits this well. Bed was great, room air conditioning excellent in major 90 degree heat. Tried the breakfast buffet which was ok, nothing... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2012

Hotel Is very clean, staff is very pleaseant. I would definatly like to point out brian, the night manager / auditor. He is exceptionaly pleaseant has lots of great information on the city and one of the nicest people i have ever meet traveling professionally throughout the U.S Keep up the good work and don't change a thing!!

Was this review helpful? Yes 1
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

Dear Guest, Thank you for your wonderful review of our property. I also appreciate that you took the time to recognize Bryon. As many people know, the overnight shift is difficult shift and we have the pleasure of having not one, but three outstanding associates. I am glad you enjoyed yourself and we hope to see you back soon. More

Hudson Valley NY
Top Contributor
55 reviews 55 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 22, 2012

Just returned from a three night stay and overall was very pleased with this hotel. The staff was very friendly and attentive. Our rooms, along with the common areas, were very clean. There were many conveniences such as an indoor pool, laundry, hot tub, connecting bar/restaurant, and a large breakfast restaurant in the lobby. One drawback is that the gym... More

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review

WOW, thank you for the wonderful reveiw! As I look back at many of the reviews, the one item I see over and over again is the great comments relating to the associates of the hotel. I am very proud of everyone who works here, they truly understand guest service and what it takes to ensure our guests have a... More

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Additional Information about Hilton Garden Inn Worcester

Also Known As:
Hilton Garden Hotel Worcester
Hilton Garden Hotel
Worcester Hilton Garden Inn
Hilton Worcester
Worcester Hilton
Address: 35 Major Taylor Blvd, Worcester, MA 01608
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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