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Residence Inn Worcester

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503 Plantation Street, Worcester, MA 01605
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Residence Inn Worcester
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207 Reviews from our TripAdvisor Community

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Traveler rating
    113
    69
    21
    3
    1
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79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
  • All months
    (207)
  • Mar-May only
    (50)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (42)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a brief, but wonderful stay with 4 kiddos! Mr. Tom, the night auditor was a complete joy and gentlemen during checkin & checkout. We arrived at 2 am and without even asking he offered us an extended checkout! Highly recommend this hotel!

Was this review helpful? Yes
Ricardo S, General Manager at Residence Inn Worcester, responded to this review

Dear guest! Thank you very much for taking the time to share your experience! We are very glad to hear that you had a great experience with us. We will make sure to share your comments with Tom. We really hope to serve you in a near future! The GM More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed at a number of hotels in Worcester but keep coming back to the Residence Inn. It's clean, spacious and has a terrific staff! No matter what area of the hotel your room is located, it's quiet and convenient. Look for deals through AAA or a website, however, because it can be pricey without finding a deal!

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Ricardo S, General Manager at Residence Inn Worcester, responded to this review

Dear guest, Thank you very much for taking the time to write a review on Trip Advisor! We appreciate very much your loyalty to our hotel and would like to see you here again! Please contact us if there is anything we can do for you. The General Manager More 

Greeley, Colorado
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here two nights while visiting family. Don't know if there has been a remodel or the property is new? Everything was very "fresh" and clean! The front desk was extremely helpful and answered several questions. With limited options in the area, this would seem to be a great choice!

Was this review helpful? Yes
Ricardo S, General Manager at Residence Inn Worcester, responded to this review

Dear guest, Thank you very much for taking the time to post your review! We appreciate your business and hope to serve you in the near future. Please feel free to contact us directly if there is anything we can do for you. Regards, The GM More 

Chicago IL
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We’ve stayed here a couple times when visiting relatives. We are platinum Marriott members so we’ve seen a fair share of RI properties. This one is nice, the location is ok… not super close to anything but pretty convenient to the highway. The breakfast was above average and the décor is excellent. Service was friendly. Being platinum elite got us... More 

Was this review helpful? Yes 1
Ricardo S, General Manager at Residence Inn Worcester, responded to this review

Dear guest, Thank you very much for posting a review about our hotel and express your feelings about your stay! We appreciate your business very much and will work with our staff to improve our service. Your loyalty to Marriott is very important to us. We hope to serve your better in the future. Please feel free to contact the... More 

Washington DC, District of Columbia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We truly enjoyed our 3 day stay. Marriott has a reputation for quality lodging and the Worcester Residence Inn is a top quality hotel. We couldn't have been more comfortable in our suite and the extras...hot breakfast and Mon, Tue. Wed., eats in the evening made us feel very welcome. The room was very clean and looked like new. The... More 

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Marlboro, New York
Level Contributor
138 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The groom's mother reserved a block of rooms here. I was skeptical. But the good news began with a pre-arrival email from Ricardo Santos, the GM, asking if there was anything he could do to make our stay more comfortable. Throughout our stay, careful management was evident, from check-in, to the breakfast room, to the pool, and the housekeeping. I... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Front Desk was very accommodating and helpful. Housekeeping staff overall was extremely noisy and rude. They yelled in the hallways early in the morning then commandeered the elevators with their huge carts just when the guests were trying to get up and down. Free "hot" breakfast really sucked so bad we paid for breakfast the second day away from the... More 

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Colwen_MGMT, General Manager at Residence Inn Worcester, responded to this review

Dear Judy, Thank you for taking the time to share your experience with us and the TripAdvisor community. I'm very sorry to hear of your recent experience with us. We pride ourselves on delivering exceptional service and we have unfortunately failed to deliver this. I will certainly speak with my housekeeping and kitchen staff and use your feedback as opportunity... More 

Methuen, Massachusetts
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great experience at this hotel. Its #1 in the area for a reason! Staff was friendly and welcoming. Lobby was clean. Rooms are very large, open concept with a kitchen, living room area and bedroom with a bathroom off it. Kitchen is well stocked with plates, and utensils. Dish soap is included as is soap of the dishwasher. Bar is... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed at the hotel to attend graduation ceremonies at the College of the Holy Cross. The location was convenient and the price can't be beat. The rooms were spacious and the bed was comfortable ! And you can't beat the price! Housekeeping staff was wonderful!

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New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 24, 2015 via mobile

This hotel is amazing ! Great customer service , excellent breakfast and just amazing overall ! The location is also near a lot of stores , 5 minute drive to fast food restaurants , gas stations etc. would recommend this to everyone !

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Worcester, responded to this review

Dear Angieex629, Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed our friendly service, delicious breakfast and convenient location. We appreciate your business and hope you'll visit us again. Best, Ricardo Santos, GM More 

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