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Suburban Extended Stay Hotel

1.5 of 5
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50 Oriol Dr, Building A, Worcester, MA 01605
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Suburban Extended Stay Hotel
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Ranked #7 of 7 Hotels in Worcester
A recent review
4 of 5 stars Reviewed June 16, 2015
Mike W Worcester, Massachusetts
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46 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Worcester, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2015

Our lease ran out while we were trying to close on our new house. Now that we're spending a huge amount on money for a house, we didn't have much for the month we'll we hovering in place before we close so we tried here. This is obviously an older property, which doesn't bother me at all really, The room... More 

Was this review helpful? Yes 1
Oswego, New York
1 review
5 of 5 stars Reviewed June 16, 2015

I was traveling here for a graduation and stumbled across this hotel and was pleasantly surprised by the outstanding customer service as well as the "went above and beyond" for me when it was time to check out. Sonny and Precious as well as the entire staff were very accommodating as well as extremely hospitable and genuinely helpful. I would... More 

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Cape Cod, MA
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 17, 2015

We just stayed at this hotel for one night to avoid a 2 hour drive home from the DCU Center late at night. I wish I had driven back instead. Ugh. First, the positive. The Staff were all very nice to speak with, and very hard working. Knowledgeable about the area, and very polite and professional when interacting with customers.... More 

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Alyssa P, General Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, I would like to thank you for sharing your recent stay with us. I would also like to apologize on behalf of our entire staff for failing to meet your expectations. I have spoken with both Housekeeping and the Front Desk in regards to the slow check-in process you experienced as we do not want that to... More 

Travelers are raving about these Worcester hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2015

I would like to thank Sonny for his love an caring way for his job an way he treats people he goes beyond his call of duty for work always go to him an he will always be there to help u an make your stay the best,,Christina,Rosie r two of the best house keepers there sweet kind loving ..... More 

Was this review helpful? Yes 1
Alyssa P, General Manager at Suburban Extended Stay Hotel, responded to this review

Dear Dorothy, I would like to thank you for sharing your recent experience at our hotel. I will share your review with our staff as they love knowing their hard work makes a difference during our guests' stays. We hope you will visit us again on your next trip to Worcester. Sincerely, Alexander Thompson General Manager More 

Worcester, Massachusetts
1 review
4 of 5 stars Reviewed May 1, 2015

When I stepped in my first room, unfortunately it was not what I had reserved. I wanted a room with a kitchen because I'm travelling with a baby, I reserved a room with a kitchen on-line, the room had no kitchen, I was very upset. I showed my reservation to the clerk and at first it looked like she couldn't... More 

Was this review helpful? Yes
Alyssa P, General Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your recent stay with us. I am pleased to hear Sonny was able to assist you, and make sure you had everything you needed. Sometimes online reservations can be tricky as they say one thing, but come in our system a different way! We are looking forward to your next visit! Make sure... More 

1 review
4 of 5 stars Reviewed April 26, 2015

Just would like to give sonny the housekeeping manager at this hotel a special thanks for all his kindness , help, during my stay .great personality and cares lot about his guests thanks soooo much . Elizabeth Rivers and family

Was this review helpful? Yes
Alyssa P, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, Thank you very much for sharing your experience with us! I will make sure to share this with Sonny, so he knows all his hard work makes his guests happy. We are glad you enjoyed your stay with us, and hope you will visit us again soon on your next trip to Worcester! Kind Regards, Alyssa P.... More 

1 review
4 of 5 stars Reviewed April 21, 2015

The staff at this location was extraordinary. I was sent to the Worcester area for work for a couple months. The staff made every effort to make my stay as comfortable as possible as well as serve as a temporary "office" for me to work from.

Was this review helpful? Yes
Alyssa P, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your recent stay with us. We are pleased to hear you enjoyed yourself, and our staff's excellent service. I will share this with our entire staff, so they can see that their hard work pays off! We hope you will visit us again the next time you are in Worcester! Kind Regards, Alyssa... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2015 via mobile

Stayed here last couple of nights and it was a really good experience.. Staff is really nice and friendly, we got the chance to have a small chat with the new manager who is doing a lot of changes all around, you can tell the hotel will have a whole new environment once they finish. I loved the fact how... More 

Was this review helpful? Yes 1
Alyssa P, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your recent stay with us! I will share your review with our staff to encourage them to keep providing the best service. We hope to see you again soon when our renovation is complete, and the weather is warmer so you can enjoy our pool! Kind Regards, Alyssa P. Front Office Manager More 

Bristol, Connecticut
2 reviews
4 of 5 stars Reviewed April 15, 2015

A hotel in transition - Management and hotel staff are excellent, very accommodating and a pleasure. By far the best asset of this establishment. Hotel is in the process of renovation - beds are comfortable, kitchen amenities are very nice if that factors into your stay. My stay was in conjunction with a local Robotics competition where a bank of... More 

Was this review helpful? Yes
Alyssa P, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review and share your recent stay experience with us. We are happy to hear you enjoyed your stay! As you stated we are in the midst of a renovation, and hope you will come visit us again when it is completed! Also, next year for the Robotics competition!... More 

Worcester, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

I stayed at the Surburban Extended Stay Hotel for a little over a week, during my stay I had nothing but a great experience. The staff is incredible in making you feel welcome, they are highly professional yet down to earth and easy to converse with. The overnight gentlemen Tj and Sonny are quick to help and go out of... More 

Was this review helpful? Yes 1
Alyssa P, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review

Dear Valued Guest We are so pleased to hear that you enjoyed your recent stay. We have shared your review with all of our staff! This is a great way to show them their hard work pays off! We hope you will visit us again soon, and your stay will go above and beyond your expectations once again. Best Regards,... More 

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