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Holiday Inn Express Boston North-Woburn

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315 Mishawum Road, Woburn, MA 01801 (Formerly Hampton Inn Boston/Woburn)
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Holiday Inn Express Boston North-Woburn
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81 Reviews from our TripAdvisor Community

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Traveler rating
    43
    23
    11
    1
    3
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21
13
5
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indiana
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here because it was close to the highway and reasonably priced. This is an old building that has been renovated at some point in the recent past. Although the hotel is kept in clean shape, guests should be aware of some of the features of the old building that remain. Doors are metal and conduct sound. We were... More 

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Baton Rouge, Louisiana
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was very surprised at how nice this hotel was inside. The room was very nice with a super comfortable bed. The room was very large and close to lots of places to eat. The only surprise was the very small bathroom. Good choices for breakfast. Great for family stays or business stays.

Was this review helpful? Yes
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We stayed for a week in late July. The hotel and rooms were very clean, the breakfasts were good, with a lot of variety, and the bed and pillows were very comfortable. The only issue was the itsy, bitsy, teeny bathroom. The front desk staff was very helpful. When we checked into our room we noticed a large number of... More 

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Elizabeth S, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that the Front Desk staff was able to accommodate your request for a quiet room. We hope you will visit us again. More 

Pocono Summit, Pennsylvania
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After seeing some bad reviews I was questioning our decision to choose this hotel. But we were very happy with it. Rooms were clean. Beds and pillows were comfortable. All staff that we had contact with were very friendly and helpful. The breakfast was more than we expected and plenty of choices for us. The train station is 1.5 miles... More 

Was this review helpful? Yes
Elizabeth S, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you so much for your comments regarding your stay. I am so happy that you enjoyed your visit with us and that you were "pleasantly surprised". More 

Troy, Michigan
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Met our budget for a 3 night stay in the area(definitely went on a food vacation, and lobstah gets pricey) Manager was very friendly and courteous when we checked in. Did try to upsell us the old trolley tours.. Very convenient location to 95 and 93 as well as the Lowell Commuter Rail Line.. Breakfast was great all 3 mornings..... More 

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Elizabeth S, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us at the Holiday Inn Express. I am so happy that you enjoyed your visit and I hope to have you with us again should your travels bring you back to the Boston North area. More 

Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately, management put a trainee at the counter on her very first day, rather than allowing her to "shadow" for a few days or week. Her lack of professionalism was breath taking at my cost rather than on Holiday Inn's dime as a trainee. She was very confused by the fact that the credit card I handed over in person... More 

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Keri F, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you for your review. I apologize that your check-in experience did not meet with your satisfaction. The new front desk agent --just to clarify, was not working on her first day of the job. She is new but is with the front office manager every step of the way and when you checked in, the front office manager was... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 2 nights and from the first step inside Anna made sure we were good to go. Her genuine hospitality and duty to providing impeccable customer service went above and beyond. Her professional posture in how she interacted with guests and conducted herself will definitely make this our go to hotel whenever in the area.... More 

Was this review helpful? Yes
Keri F, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you so much for your review! I loved the title with Anna, Anna Anna! Thank you for mentioning how helpful Anna was during your stay--we are very lucky to have her on our team and she is a wonderful front office manager and leader. I will personally thank her. I am pleased to se that you also enjoyed Pancake... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was there for 3 days. The front desk ladies are excellent. Anna, Molly and the pretty gal Kendall. They are very helpful and give us good direction on where to go in Boston. We signed up for a trolley tour but it wasn't so good. Anna and her wonderful team even help me to get a refund back. And... More 

Was this review helpful? Yes
Keri F, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you for taking the time to submit your review. I was happy to read that you enjoyed your stay and that my fabulous team at the front desk helped you with your trolly tours. I am sorry that the tour did not meet your expectations and was happy to read that the staff was able to obtain a refund... More 

Memphis, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago

I reserved one night stay at this hotel. Generally, I chose this chain for their commitment to be "green" which includes using fewer fragrances and chemicals during the process of cleaning the rooms. I checked into this hotel at about 3 in the afternoon and checked out by 5:30pm due to the toxic fragranced cleaning compounds in the room. In... More 

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Keri F, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you for your review. I apologize if you felt that the cleaning products we use to clean the guestrooms was overpowering. I did check the room after you checked out and I did not feel the room had any overpowering cleaning smells. As prmoised, I did contact IHG Rewards and was advised that since the room was on points... More 

Rockford, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Brand new hotel and the rooms are very beautiful, great design and layout. Had an amazing night sleep, top quality bedding, pillows and mattress, also very quiet. Complimentary breakfast is easy and satisfying. I travel quite often and almost always use Holiday Inn hotels, so far this is the very best one I have ever stayed at ever. I usually... More 

Was this review helpful? Yes
Keri F, General Manager at Holiday Inn Express Boston North-Woburn, responded to this review

Thank you for taking the time to submit your review. I was so pleased to read that you loved our hotel! It is amazing...I agree. Thank you for mentioning how helpful David, Anna and Molly were during your stay. I will personally share your review with them and will thank them for all that they do on a daily basis... More 

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61 photos of this hotel

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