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BEST WESTERN PLUS New Englander

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1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)
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BEST WESTERN PLUS New Englander
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BEST WESTERN PLUS New Englander
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273 reviews from our community

Traveler rating
    58
    96
    63
    33
    23
See reviews for
83
78
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58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
  • All months
    (273)
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    (59)
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    (85)
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    (82)
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    (47)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

When reading the reviews I was not sure we were in the same place! We found the staff very helpful and friendly, John the shuttle driver and maintenance man was charming! we had a problem with the first room they put us in, but they sorted it without hesitation, breakfast good for a light breakfast, room clean and large with... More 

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Arkansas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In an area where you can suffer from sticker shock, the Best Western in Woburn is a real value. The room was well furnished, and very comfortable. The breakfast was beyond just the usual free breakfast, and even had real (not powdered) eggs. The desk clerks were friendly and helpful. We were going to stay only one night but stayed... More 

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Timberlea, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a nice hotel but showing its age. We were in rooms 118 and 116. 118 was showing its age and had a musty smell, plus the heater was either on or off we could not set the temperature. 116 was better with a temp setting on the heater. The bedding was very thin and we had to ask... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I travel a lot and have never had an I I experience like I had with this hotel. First, when I checked in on Friday night 3-14-15?the host at the counter was very rude. He took my card without telling me how much he was charging to it first, and then said it was declined for insufficient funds. I then... More 

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Halifax Region, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from Wednesday-Saturday. We were in Boston for Bruins games. We would drive and park at Wellington Subway, take the subway in to North station. It was very convenient. We would definately stay in this area again. This hotel? The heating system in the room was unpredictable, either too hot or too chilly. The room was... More 

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Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear VacationNS, Thank you for taking the time to fill out a review for our property. I am so happy to hear such great things about the hotel and our staff. However, I apologize that you had some issues with your heating unit in the room. I will make sure I have that unit checked out immediately by our Maintenance... More 

Cromwell, Connecticut
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good: friendly staff; free WiFi; pool and waffle for break fast Bad: rooms had dirty rugs, dirty cracked bathroom door; old bathroom hardware were rusted; mildew around tub corners ... Stay here for the value...

Was this review helpful? Yes 2
Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear Swift T, Thank you for taking the time to fill out a review for our property. I am sorry to hear you didn't enjoy your stay with us. I will make sure my maintenance team looks over all rooms thoroughly to make sure all guests are satisfied with the quality of the rooms. We are having a renovation planned... More 

St. Stephen, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel is poorly maintained, front entrance isnt operational leaving your entrance to be at the back of the building where most people smoke. There is an odor throughout the hallways, the elevators are rather scary sounding and room itself had obvious water damage down walls and a terrible odor.

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear Amanda D, Thank you for taking the time to fill out a review for our property. I am sorry to hear you didn't enjoy your stay here. I do understand the frustration with our main entrance and have ordered new mechanics for our front entrance to resolve this issue. I am happy to say we are planning a major... More 

Mount Orford, Quebec, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Super clean hotel, was pleasantly surprised at the quality. Fridge and microwave in the room, which is a huge plus with young kids. The pool water was nice and warm, which was really nice with the kids. Guest services really stood out : the personnel went out of their way to make sure that I had egg-free choices for my... More 

Was this review helpful? Yes 1
Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear Lindie S, Thank you for taking the time to fill out a review for our property. It's good to know you enjoyed yourself and so did your children. We would love to have you back again sometime in the near future. Thanks for choosing Best Western Plus New Englander! Michael W More 

Keaau, Hawaii
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Chose this hotel for the location but was pleasantly surprised at the quality of the rooms. The hallways were still undergoing renovation but the staff and friendly warm reception made me happy. A good warm breakfast was nice and the pool and workout room make this a new favorite in this region.

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear SFAngelsFan, Thank you for taking the time to fill out a review for our hotel. I am always glad to know that our guests enjoyed themselves here at our property. We are going through some renovations, however we try to make sure it does not effect our guests at all. Thank you for choosing Best Western New Englander! Hope... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

this place was great! the hotel only had king size beds but i had 3 people with me so they gave me a free cot and as soon as a room with 2 beds opened up they moved me free of charge. the staff was nice and in the dead of winter the pool was nice and warm. highly recommended.

Was this review helpful? Yes 2
Michael W, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review

Dear Miquel D, I am glad to hear you had a great stay here. We appreciated having you here as well and hope to see you return again in the future.I'm glad to hear my staff was able to 4take care of you and your friends with the rollaway bed and another room the next day. I hope to see... More 

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