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Quality inn Westfield

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2 Southampton Rd, Westfield, MA 01085 (Formerly Econo Lodge)
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Quality inn Westfield
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Quality inn Westfield
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45 reviews from our community

Traveler rating
    6
    12
    8
    5
    14
See reviews for
7
8
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I have some of the reviews but this must have been way before my recent stay. While the site is the same you can tell much has been redone with a nice breakfast nook and clean bathrooms. You may chuckle but I travel with my show dogs-- they know when a motel is not clean and the rugs probably washed... More 

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bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Jeanne, I would like to thank you for such a refreshing comment. We are very happy that both you and your guys approved our recent renovation to the rooms. As for the space for them to do their business, I have informed the management and they are looking into how to remedy that. Again, thank you for taking the... More 

Maple Grove, Minnesota, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we stayed at quality inn last night and was amazed with room décor and cleanliness of the room. Very quit environment we had really good night sleep. Breakfast was really good I would recommend to all. Very friendly staff.

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bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Mr. Dipan, We are happy that you enjoyed your stay with us at our newly renovated hotel. We appreciate your kind words and great feedback. We look forward to seeing you again in the future. Sincerly, Scott Fusco More 

Rochester, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at the Quality Inn because it was the only motel in the West Springfield or Westfield area with a vacancy. They are renovating it, and our room was fine, but at 6pm on Saturday night they were renovating the room below us. I went down and asked the workman when he would be finished. He said 20 minutes.... More 

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qualityinnwestfield, Webmaster at Quality inn Westfield, responded to this review

Dear Guest, Thank you so much for your kind words. I’m sorry that our efforts to improve the hotel resulted in dissatisfaction for you. Nothing is more important than satisfying our guests, and the remodeling team should not have been working that late. We’ll make sure this is addressed as we finish up the remodel. I hope your stay was... More 

Travelers are raving about these Westfield hotels

Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

They owners are very friendly, welcoming and accommodating! Having stayed here twice previously, to our surprise on this stay it had been totally renovated, top to bottom. Room was not only clean and comfortable, but beautifully done! King size bed was so comfortable!! And, a very quiet night's sleep to boot!! Lobby/breakfast area top notch! Breakfast menu was wonderful, included... More 

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bharatbt, Guest Relation at Quality inn Westfield, responded to this review

Dear Linda Lee, We are pleased to know that you have enjoyed your recent stay with us and would like to thank you for taking the time to respond with such positive feedback. We look forward to see you again on your next trip. Yours gratefully, Catherine More 

Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2015

I have stayed here twice in the past month. The room was very clean, bed was very comfortable, nice tv and wifi easy to access. My only comment would be I would have liked a curved shower curtain. Weekend desk clerk was particularly pleasant.

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qualityinnwestfield, Webmaster at Quality inn Westfield, responded to this review

Dear Guest, Thank you for being a repeat guest. I'm pleased that you found quality service from our staff at this Quality Inn and enjoyed the comfortable bed, high-quality television and free wifi. You'll be pleased to know that we will be installing curved shower curtains for all rooms during our next upgrade project in near future. I hope you... More 

Greenwich, Connecticut
Top Contributor
87 reviews 87 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 10, 2015

Keep in mind this is a one star hotel. For a one star, it's a good deal for the economically minded. It's a very clean but tired property. Rooms are spacious, and feature fridge and microwave. Good cable TV selection on a decent flat screen. Bed linen was fresh and crisp. Furniture is typical of a cheaper hotel, old but... More 

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qualityinnwestfield, Webmaster at Quality inn Westfield, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had an enjoyable stay. We take great pride in this hotel and believe it shows. We are involved in a continuous improvement process and will take your comments about outlets and the scent of our cleaning products into consideration as we get better and better. I look forward to having you... More 

Meadows Of Dan
Top Contributor
122 reviews 122 reviews
118 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 11, 2015

If you have difficulty finding this Quality Inn on the internet, it was formerly an Econo Lodge. Stayed here December 2014. Great rates, location, very nice staff, truck parking was at Wendy's Restaurant which was not far at all from the motel. My room and bathroom, both very clean. Clean being a big deal to me. Everything worked great -... More 

Was this review helpful? Yes
qualityinnwestfield, Webmaster at Quality inn Westfield, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had a pleasant stay at our well-maintained and clean hotel in Westfield. I appreciate the extra tips and comments you included as well. We strive to meet the needs of all guests, and I’m so glad we met your needs well enough that you’ll be returning. We look forward to having... More 

Vassalboro, Maine
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 19, 2014

Don't book here. This use to be a Howard Johnson Motel. I had lived in Westfield, Mass. for almost 18 years and still visit on occasions. Everything that was said about scratchy towels, hair in the shower and on the bed, musty odor, dust about one half inch thick, a continental breakfast that I wouldn't allow my worst enemy invite... More 

Was this review helpful? Yes 3
milford, pa
Top Contributor
54 reviews 54 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 31, 2014

I checked into this Econolodge with my 7 year old son. The room was okay - a bit dated and small, very old fashioned decor. Hard mattress, thin and scratchy towels, everything you would expect from a budget hotel. The breakfast consists of stale pastries and a coffee machine. Luckily there is a Friendly's right across the street, which actually... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 13, 2013

Stayed here for one night and had Nothing to complain about. The woman at the front desk was very friendly and attentive. The hotel rooms were very secure (you need your room key to even get into the building even during day hours.) Rooms were spacious, extremely clean and importantly very quiet even with guests in rooms all around me.... More 

Was this review helpful? Yes 1
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