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Quality inn Westfield

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2 Southampton Rd, Westfield, MA 01085 (Formerly Econo Lodge)
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1 room 1 guest
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Quality inn Westfield
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56 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Randolph, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

My room was at the end near the pool. Their is a Wendy's next door and a Friendly's across the street. Luckily, I was also able to find a place to buy a bottle of wine down the street. The hotel also had a laundry room, ice machine, and drink vending machine. I stayed on the first floor towards the... More 

Was this review helpful? Yes
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

Orlando, Florida
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The room was comfortable and clean, a refreshing change from many turnpike motels. I was traveling with a pet and charged a fee, however when looking for a place to walk my pet, there were prominent signs forbidding walking pets on the grass. Instead, instructions were to walk them on the "Pet Walk" on the other side of the fence.... More 

Was this review helpful? Yes
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

To Pixelw22, We are happy that you found our hotel clean and comfortable. I do apoligize for the confusion on our pet area. We are working on creating a better place for people to walk their pets, you could have used anywhere on the backside not just by the dumpster. We have only 4 pet rooms that are at the... More 

Brandon, Vermont
1 review
4 of 5 stars Reviewed 5 weeks ago

"Upon entering our room, we were greeted with a fresh smelling, very clean room. The bed was very, very comfortable and our room was cleaned every day. The continental breakfast was excellent and the staff very courteous and helpful."

Was this review helpful? Yes
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Lesa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Massachusetts
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 28, 2015

I needed a hotel room for the night because I was having plumbing problems at home. The Quality inn was a pleasant surprise, staff were friendly and welcoming. Rooms were nice clean and you have a refrigerator and microwave also. Wendy's next door, friendly's across the street and a gas station/store. Continental breakfast included. My only suggestion would be to... More 

Was this review helpful? Yes
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Reader, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are going to be replacing the pool and the pool area next year as part of our continuing renovations. Your feedback is very important to us and we can assure you that we will use this information to do... More 

2 reviews
5 of 5 stars Reviewed July 14, 2015

First visit here, everything is great, clean rooms, excellent customer service, I would recommend this place for family's and anyone that wants a great place at a reasonable price. My questions were answered and my stay has been delightful.

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bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Linda, Thank you for your feedback on your recent stay with us. We are very happy to know that you have had an enjoyable stay and thank you for such positive feedback. We thank you for your business and we hope to see you again. The pleasure had been all ours to have you with us. yours sincerely, Catherine... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 7, 2015

The hotel was fine, the breakfast was nice. No one mentioned the pet fee - Not when I made the reservation, not when I checked out. Their answer today is that it's written everywhere. Yes, and if I have nothing better to do than read the information on the door, I will be happy to stay with you again. Pet... More 

Was this review helpful? Yes
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Bridget, Thank you for taking the time to complete our online guest survey and for your feedback regarding your recent stay with us. I am sorry to hear that you were not informed about the pet fee which was supposed to be informed at the time of reservation and checking in. I have shared your feedback with management and... More 

Mississauga, Canada
2 reviews
5 of 5 stars Reviewed July 2, 2015

Beds were extremely comfortable and the main floor was perfect for my dog with the exit to the grassy area in the parking lot Great convenient location by the Mass Pike, clean and quiet room, very friendly staff, would definitely go back next time I'm in the neighborhood

Was this review helpful? Yes
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Peg, Thank you for taking the time to complete our online guest survey and for such positive feedback. We are happy to hear you and furry family had enjoyed your stay with us. I have shared your feedback with all staffs and all of them joined me and said "Thank You. Hope to see you soon!" Yours sincerely, Catherine... More 

Ponce, Puerto Rico
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 14, 2015

I overnighted with a group en route to NYC. The hotel is right beside a busy freeway and to my surprise had a second door leading to the freeway side in addition to the main entry door on a hallway. Talk about not feeling safe. The tv did not work and the bathroom outlet shorted and damaged the hair dryer.... More 

Was this review helpful? Yes
bharatbt, Guest Relation at Quality inn Westfield, responded to this review

Dear Maria, Thank you for taking the time filling our online customer survey. On behalf of the hotel, I apologize any inconvenience caused despite the fact that we had spent close to $500,000 in renovations and brand new HDTV for all rooms. I have shared your concern with management in regards to the door facing Arch Rd not Mass Pike... More 

Travelers are raving about these Westfield hotels

hartford, ct
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 7, 2015

Just visited the Quality Inn in Westfield for my daughter's AAU tournament. This hotel was clean and the service was good. It appears as if they've thrown some money into this property. You're not getting the Intercontinental when you stay here but you won't be disappointed.

Was this review helpful? Yes
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Guest, Thank you for your positive feedback. We are pleased to know that you enjoyed your stay with us. On behalf of the hotel staffs, I thank you and hope to see you again in near future. More 

Marietta, Georgia
2 reviews
5 of 5 stars Reviewed May 27, 2015

We stayed in this hotel and it was Nice,clean,quite and best located hotel for great rate.The staff was knowledgeable and very friendly.The breakfast was very good for this rate. We enjoyed our stayed.

Was this review helpful? Yes
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Thank you for your positive feedback. We are pleased to know that you enjoyed your stay with us. On behalf of the hotel staffs, I thank you and hope to see you again in near future. Yours sincerely, Catherine Ooi More 

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