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Holiday Inn Express Hotel & Suites Westfield

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39 Southampton Road, Westfield, MA 01085
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Westfield
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142 Reviews from our TripAdvisor Community

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North Haven, Connecticut
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 2, 2016

Overall not bad . Room was nice . Pool was very nice . Very friendly at front desk . Couple complaints would be TV was too small for room size . Also at least have updated channel guide too . The heater was very loud in room . Breakfast was very good . Nice selection Eggs, pancakes sausage bacon cereal... More 

Helpful?
Thank dolfan81771
Asheville, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 24, 2015

I traveled to Westfield on business and had an overnight here with a group of coworkers on November 20th. I think this hotel would have been ok if it weren't for the out of control guests that we unfortunately shared our stay with. There were several sports teams that stayed here at the same time, creating a terrible environment for... More 

Helpful?
Thank mtwilkins
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear mtwilkins Thank you for taking the time to write a review of your recent stay. It is regrettable that you did not fully enjoy your experience with us due to the noise levels and breakfast served. Please be assured that these concerns will be looked into. I am confident that improvements will be made so we can avoid similar... More 

Toms River, New Jersey
1 review
1 of 5 stars Reviewed November 7, 2015

Not Clean, not quiet,not nice decor, not worth the price. That's it in a Nutshell 😖 I requested a room Not Near the Elevator. What did I get a room right next to the elevator. Next I was switched to a room next to The Restrooms, Employee Lounge, and Vending Machine Area. I have insomnia!!!! Needless to say- Not a... More 

Helpful?
Thank Marie F
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your recent stay. I would like to extend our sincerest apologies with regards to the inconveniences you had encountered while staying with us. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride... More 

New York
Level Contributor
70 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 21, 2015

The king suite was well appointed, the bathroom fixtures were nice and it was clean. The WiFi in a room next to the elevator could be pokey and subject to bursts of being non-responsive. The desk light outlets did not appear to work although there was a wall-mounted duplex outlet immediately behind them. There was no clock in the room.... More 

Helpful?
Thank Conraveler
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Conraveler, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our suites to be well appointed. However, we would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our room amenities and... More 

Croghan, New York, United States
Level Contributor
10 reviews
5 of 5 stars Reviewed October 14, 2015 via mobile

Angel was most helpful, professional and accommodating during check-in. The room was spacious and clean. The pool was also clean and well kept. Breakfast had several options, something for everyone. Check-out was a breeze. Staff were very friendly and you can't beat the convenient location to the Mass Turnpike! Would definitely return.

Helpful?
Thank June A
Fulton
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 2, 2015

We stopped here while driving to Boston for a cruise. The location is great since it is just off the Mass Pike. The bed was comfy, the staff was friendly and the complimentary breakfast was GREAT! There is a Friendly’s, an Arby’s and a gas station/mini mart very close by plus there is a Walmart 3 miles away if you... More 

Helpful?
Thank David K
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 26, 2015 via mobile

I would like to give praise to the front desk clerk Junior. Had a few issues and he was so attentive and did everything in his power to correct them. Very personable and just a nice guy. He recommended a restaurant to me and I'll be damn, it was great! So good I went back the next night. Holiday inn... More 

Helpful?
1 Thank Ed B
Woburn, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2015

My son and I spent a night here because we had to be at Westfield State early in the morning. The location was great, the rooms were spotless and breakfast was good- a few hot options and a large variety of 'continental' options.

Helpful?
Thank wmt1979
Wyncote, Pennsylvania, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2015

I was in town for a local cycling event. I chose the hotel for proximity to the event. The room was very clean, the king bed was comfortable, and the noise level was acceptable (my room was across from the employee breakroom so not an issue overnight). With a first-floor room, I was able to bring my bikes into the... More 

Helpful?
Thank Laura K
Vernon, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 29, 2015

I set up a room block for my wedding guests at the Holiday Inn Express Westfield. We were a little disappointed with the lack of amenities (no shuttle, no bar, no discounted rate for the wedding couple when our block reserved 15 rooms), but it's location was unbeatable. The staff, including sales manager Arlie, were all friendly and helpful. The... More 

Helpful?
Thank Kara W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Kara W, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the friendly and helpful service received from all of our staff. However, we are truly sorry if your... More 

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