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All 4 Westfield hotels

Holiday Inn Express Hotel & Suites Westfield

2.5 of 5 Hotel   |   39 Southampton Road, Westfield, MA 01085
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Ranked #1 of 4 hotels in Westfield
A recent review
5 of 5 stars Reviewed February 17, 2014
William B Torrington, Connecticut
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101 people have reviewed this hotel

Traveler rating
    29
    39
    21
    6
    6
See reviews for
47
18
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Torrington, Connecticut
1 review
5 of 5 stars Reviewed February 17, 2014

I live in Connecticut, and travel to Massachusetts 2-3 times a year. I always have stayed at this hotel because of the clean rooms, excellent helpful staff, and delicious breakfast. I have never been disappointed when I stay here. Everyone is very helpful and listens to your concerns. I like a clean room, and everytime I have stayed here, the... More

Review collected in partnership with La Quinta

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a moment to provide us with your feedback. I was very pleased to hear that your overall stay was enjoyable and that you had received great service as well. We truly pride ourselves on providing a wonderful guest experience. Thank you again for your comments and we look forward to having you... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed December 30, 2013

We were traveling through the area on our way to New Hampshire for Christmas. Danny Rivera at the front desk was very friendly. He made our night after a long days drive. The room was good and the bed was very comfortable. Breakfast the next morning was hot and just what we needed before we headed on our way.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback. It was a pleasure to hear that you had enjoyed your overall stay including starting the day off right with our Express Start Breakfast. We pride ourselves on providing a truly great guest experience. Thank you again for your comments and we hope to have you... More

Illinois
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 27, 2013

The hotel looks very nice from the outside, but finding anybody inside that is working is the challenge. At check in, we had to wait for a person to show up at the front desk. And during the 3 day stay, that seemed to be a constant theme, nobody home. The room was furnished fine, we had one of the... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a moment to provide us with feedback from your recent stay. We would like to extend our sincerest apologies with regards to the inconveniences that you had experienced. I would like to assure you that your comments have been documented and will be utilized in order to improve upon our overall services.... More

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 22, 2013

I have stayed here before and this visit was unique in that there were a couple of minor issues. it's a newer hotel, on the edge of an industrial area. the first room we were given had an odor, like someone had eaten a pizza with onions inside. we were promptly and cheerfully moved to another room and the young... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback from your stay. It was wonderful to hear that your overall stay was enjoyable and that our staff was able to resolve your concerns. We strive to provide our guests with a truly great guest experience. Thank you again for your comments and we... More

Indianapolis, Indiana
Top Contributor
190 reviews 190 reviews
52 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 29, 2013

Most of the Holiday Inn Express motels we have stayed in have been built in recent years so everything is in great shape. We've never found a bad one. We stopped at this one last in the evening so we just needed a place for the night. We were traveling through eastern MA at the peak season for the changing... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you kindly for taking the time to provide us with some feedback. It was truly great to hear that we had met all expectations and that you had enjoyed your overall stay with us. We greatly appreciate your continued loyalty and hope to have you visit us again soon. More

Westford
1 review
4 of 5 stars Reviewed November 24, 2013

The hotel room was clean, quiet and the front desk staff Danny Rivera is professional and greets everyone enthusiastically. The continental breakfast was well stocked, nothing was stale, restocked continuously and the breakfast area kept clean.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you for taking some time to provide us with your feedback. It was wonderful to hear that Danny made for a memorable check-in experience and that your stay had been enjoyable, including starting your day off right with our Express Start Breakfast. We hope to have you visit us again whenever you're in the area. More

Boston, Massachusetts
Top Contributor
102 reviews 102 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 21, 2013

First off.im a huge fan of h.I Express. They are consistently clean.up to date and conveniently located. This is no exception. Literally straight off exit 3 on mass pike on a new plot of land set back from traffic noise on edge of industrial park.Despite the presence of multiple tractor trailers on perimeter. No noise at all. One of the... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a moment to provide us with some feedback. It was truly a pleasure to hear that you had enjoyed your overall stay and that you were able to relax and be yourself. We greatly appreciate your continued loyalty and look forward to having you visit us again soon. More

Portsmouth, Rhode Island
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2013

This hotel is right off the Mass Pike at exit 3. They offer free breakfast and the rooms are clean and quiet. We were impressed with, believe it or not, the height of the vanity/sink. Some hotels have such low sinks your back breaks just to brush your teeth. At breakfast Logan cooked bacon just for us. Enough to feed... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you for taking the time to provide us with some feedback regarding your recent stay. It was certainly wonderful to hear that you had enjoyed your room accommodations as well as getting the day started with our Express Start Breakfast. We strive to provide our guests with a truly great guest experience. We hope to have you... More

Falmouth, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2013

We found the hotel to be a great value. Very neat, very clean, and their front desk personal was extraordinary. We were greeted by Danny Rivera and he was courteous, friendly and just a happy person. It was a pleasure being greeted by such a positive young man. We will be back again and I hope that Danny will be... More

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you for taking a moment to provide us with your feedback. It was fantastic to hear that your overall stay was enjoyable and that our Guest Service Representitive, Danny, was so accommodating at check-in. Danny is truly one of our rising stars at the front desk. We hope to have you visit us again in the near... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2013

We had a great experience being taken care of by Danny on check in. He was very helpful and courteous and made us smile. The room was very clean and amenities comfortable. The internet is a little slow. If we stop back in the area, we are likely to stay at this hotel again. Thank you

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback from your stay. It was truly great to hear that our Guest Service Representitive, Danny, was able to assist you and that your overall stay was enjoyable. We hope to have you visit us again soon. More

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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield
Address: 39 Southampton Road, Westfield, MA 01085
Phone Number:
Location: United States > Massachusetts > Westfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 hotels in Westfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Official Description (provided by the hotel):
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 
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