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Holiday Inn Express Hotel & Suites Westfield

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39 Southampton Road, Westfield, MA 01085
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Holiday Inn Express Hotel & Suites Westfield
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129 Reviews from our TripAdvisor Community

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Traveler rating
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    27
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55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodstock, Vermont
Top Contributor
63 reviews 63 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We decided to stay at The Holiday Inn Express after attending a concert at Tanglewood. The hotel is conveniently located off Route 90. Check-in was fast and professional. Our room and bed were most comfortable. There is coffee and tea available all the time. We didn't have the continental breakfast, but it looked like the selections could satisfy a variety... More 

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Syracuse, New York
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stopped about 11am at the hotel to fill out all the need info. We were heading to 6 flags and not planning on returning to 8pm. Arrived back to find the guy at the desk had given our room to someone else. he thought it was the same name- we are not smiths or Jones infact we are a... More 

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Darfur, Minnesota
Top Contributor
148 reviews 148 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overnight stay was excellent and our room was clean and bed very comfortable, the check in person was friendly and kind ~ we enjoyed the free breakfast which consisted of both hot and cold items, would recommend this to travelers along the Mass Pike, business or weekend getaway.

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Wakeman, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here overnight on our way to Maine. Room was clean. However the bed was uncomfortable. Woke up with a sore back. Continental breakfast was nothing to brag about, but it was at least filling. Have stayed in Holiday Inn Express hotels before that were much better. For an overnight stay it was ok, but I wouldn't want to stay... More 

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Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I would like to extend our sincerest apologies with regards to your stay falling short of expectations. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride in our overall product/services and we... More 

Boston, Massachusetts
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

I reserved a large block of rooms for my Wedding in early May 2015. 1. The hotel is very clean, spacious, and has everything you need. The suites are nice and spacious with a small "living room" area. 2. Arlie, the sales manager was unbelievable. She far exceeded anything I would have ever expected from a hotel sales manager. She... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your stay. I was absolutely delighted to hear that your wedding party had enjoyed their accommodations and that our sales manager, Arlie, had been so accommodating. I can assure you that Arlie will receive your kind words. We truly pride ourselves on providing a... More 

Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

Our family of 4 needed a hotel along the Mass Pike, for a quick overnight. This hotel was very convenient to the highway. It was super clean and the staff was incredibly friendly. Junior checked us in Friday night, and he was awesome! Offered my 11 year old the room by the pool, and he made her night! The pool... More 

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was absolutely delighted to hear that you had enjoyed your overall stay with us including our staff services. I will be sure that Junior receives your kind words. We truly pride ourselves on providing a great guest experience. Thank you again for your... More 

Connecticut
Top Contributor
134 reviews 134 reviews
26 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed January 18, 2015

We stayed one night at this hotel because my son had a sports tournament in the area. The previous night we stayed with the team at a different hotel at which we were not comfortable for several reasons related to the hotel's upkeep and clientele. The Holiday Inn Express accommodated us with a last-minute check in. Staff was courteous and... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking some time to provide us with feedback. I was delighted to hear that our staff had been so accommodating and that you had enjoyed our hotels amenities during your stay. We truly pride ourselves on providing a great guest experience. Thank you for your kind words and we hope to have you... More 

Barrington, RI
Top Contributor
105 reviews 105 reviews
67 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 23, 2014

Stayed here on business. Hotel is new and clean, large rooms and bathrooms and nicely laid out. Bed was comfortable and free WIFI. A decent price too. The only issue I have with the hotel is that there are no extra plugs near the bed to charge your phone or computer. That's important for someone like me. Hotel is right... More 

Was this review helpful? Yes 3
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was very pleased to hear that you had enjoyed your overall stay with us while traveling for business. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you visit us again... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 18, 2014

I stayed here for a business trip. The rooms are clean. The staff are nice and friendly. The lobby is clean and nicely laid out. The free breakfast is standard for holiday inn. Overall a nice place to stay. I would recommend it for a week long stay or a simple weekend layover.

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us while visiting Westfield for business. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you visit us... More 

Bayside, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2014

Attended a bball tournament at a nearby college. Not too many hotel options, but, luckily, we made the right choice! Nicely updated rooms. Very clean. Super comfortable beds and pillows. Front desk was VERY polite and attentive. Continental breakfast was a notch above other hotel freebies, AND the kept up with 3 visiting college men's basketball teams in addition to... More 

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was truly delighted to hear that you had enjoyed your overall accommodations with us, including our staff services and starting your day off right with our Express Start Breakfast. We truly strive to provide a great guest experience. Thank you again for your... More 

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