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All 4 Westfield hotels

Holiday Inn Express Hotel & Suites Westfield

2.5 of 5 Hotel   |   39 Southampton Road, Westfield, MA 01085
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Ranked #1 of 4 Hotels in Westfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
OrianaJade88 Zurich, Switzerland
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115 reviews from our community

Traveler rating
    34
    44
    25
    6
    6
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52
22
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Zurich, Switzerland
Top Contributor
62 reviews 62 reviews
40 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

travelling through the usa we stayed one night at this holiday inn. the person at the front desk was very nice and helpful. the room (2 queen beds) was spacious and clean. one of the best experience in this kind of hotel. would stay there again.

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. It was wonderful to hear that you had enjoyed your accommodations as well as our staff services. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we look forward to having you visit us again... More

Long Beach, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Roomy, quiet (near the Mass Pike but not too near), heated pool, small exercise room, and a terrific buffet at breakfast: add to that an attentive and friendly staff, and that sums up multiple-day stay. Being disabled, the 4 extra grab bars in my room made everything so much easier. I highly recommend this HIE.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was very pleased to hear that you had enjoyed your room accommodations, staff services, as well as starting your day off right with our Express Start breakfast. We truly pride ourselves on providing a great guest experience. Thank you again for your comments... More

Augusta, Maine
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked two rooms here and had a wonderful time. The desk clerks were very friendly and helpful. The rooms were spotless. The breakfasts were excellent...bacon, eggs, cinnamon rolls, etc. Would definitely stay there again!!!

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was very pleased to hear that you had enjoyed your room accommodations, our staff services, including starting your day off right with our Express Start Breakfast. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and... More

New Hampshire
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 11, 2014

We spent one night in a suite on the first floor at this hotel. The hotel does not guarantee early check in, and when we arrived at noon (check in at 3), our room wasn't ready. However, the woman at the front desk told me to check back in about half an hour, and when I did, she gave me... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking some time to provide us with your feedback. I was delighted to hear that you had enjoyed your room accommodations and that our staff had been so accommodating. I will be sure that our housekeeping staff recieves your kind words. We truly pride ourselves on providing a great guest experience. Thank you... More

westslny
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 29, 2014

I would like to give this hotel 2.5 stars.My experience was not poor, but it was below average. The room was clean and the bed was comfortable though the sheets were a little threadbare. I stayed here 7/26 for one night. Check in was fine, not overly friendly but ok. I arrived with lunch leftovers, some water, juice and a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear lily1949, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with our amenities and the services you received. Please be assured that these will be looked into so our team can take... More

Edmonton
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed July 26, 2014

I stayed here with my son and his team for a hockey tournament. We were greeted with very friendly and efficient service. The staff were ready to check in the whole team with keys and room numbers as soon as we arrived. Our room was clean and modern. It backed on to the elevator, but we barely heard a sound.... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was absolutely delighted to hear that your family had enjoyed the room accommodations, staff services, and a nice swim in our indoor heated pool. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope... More

Algarve
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 10, 2014

Very good welcome from "junior" who gave us a room on the ground floor ,as we had lots of luggage. We also appreciated his help in finding a good place to eat that evening. We used the swimming pool, which was very good to relax after a long flight. Breakfast good. Easy to find this hotel from the through way... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was a pleasure to hear that you had enjoyed your accommodations, staff services, as well as starting the day off right with our Express Start Breakfast. I will be certain that our Guest Service Representative, Junior, receives your kind words. We truly pride... More

Ontario, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 9, 2014

My husband and I stayed for the night while passing through on our way back from Boston. It is a fairly new hotel, clean and comfortable. Junior at the front desk was helpful and friendly. Westfield was a lovely, small town to visit also. We ate dinner at "Tavern" and breakfast at "Soups On" in town, supporting local business and... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was very pleased to hear that you had enjoyed your accommodations and that our guest service agent, Junior, had been so accommodating. I will be certain that he receives your kind words. We truly pride ourselves on providing a great guest experience. Thank... More

Hudson, NH
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 4, 2014 via mobile

We took in a show at Tanglewood last night, and wanted to avoid all of the pricey "3 night minimum" deals at the hotels, inns, and B&B's in the immediate area around Tanglewood. And we also decided to pick a spot on the way back home to NH. The Holiday Inn Westfield fit the bill. The staff was pleasant and... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. I was delighted to hear that you had enjoyed the room accommodations, staff services, and starting your day off right with our Express Start Breakfast. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we... More

Springfield, Massachusetts
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 3, 2014

I chose this hotel because it is the easiest location between I-90 and my parents house. I have stayed here before during the Snowpocalypse of October 2011 and that was an out of the ordinary experience. They had put us across from the emergency stairs and since the power lines eventually fell, we were up all night with people running... More

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us. I would like to extend our sincere apologies with regards to the stairwell doors that you had mentioned. I can assure you that your comments have been documented and we... More

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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Road, Westfield, MA 01085
Phone Number:
Location: United States > Massachusetts > Westfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield

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