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Holiday Inn Express Hotel & Suites Westfield

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39 Southampton Road, Westfield, MA 01085
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Holiday Inn Express Hotel & Suites Westfield
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Holiday Inn Express Hotel & Suites Westfield
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124 reviews from our community

Traveler rating
    40
    47
    25
    6
    6
See reviews for
53
25
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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    (124)
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Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

Our family of 4 needed a hotel along the Mass Pike, for a quick overnight. This hotel was very convenient to the highway. It was super clean and the staff was incredibly friendly. Junior checked us in Friday night, and he was awesome! Offered my 11 year old the room by the pool, and he made her night! The pool... More 

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was absolutely delighted to hear that you had enjoyed your overall stay with us including our staff services. I will be sure that Junior receives your kind words. We truly pride ourselves on providing a great guest experience. Thank you again for your... More 

Connecticut
Top Contributor
128 reviews 128 reviews
26 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed January 18, 2015

We stayed one night at this hotel because my son had a sports tournament in the area. The previous night we stayed with the team at a different hotel at which we were not comfortable for several reasons related to the hotel's upkeep and clientele. The Holiday Inn Express accommodated us with a last-minute check in. Staff was courteous and... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking some time to provide us with feedback. I was delighted to hear that our staff had been so accommodating and that you had enjoyed our hotels amenities during your stay. We truly pride ourselves on providing a great guest experience. Thank you for your kind words and we hope to have you... More 

Barrington, RI
Top Contributor
105 reviews 105 reviews
67 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 23, 2014

Stayed here on business. Hotel is new and clean, large rooms and bathrooms and nicely laid out. Bed was comfortable and free WIFI. A decent price too. The only issue I have with the hotel is that there are no extra plugs near the bed to charge your phone or computer. That's important for someone like me. Hotel is right... More 

Was this review helpful? Yes 3
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was very pleased to hear that you had enjoyed your overall stay with us while traveling for business. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you visit us again... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2014

I stayed here for a business trip. The rooms are clean. The staff are nice and friendly. The lobby is clean and nicely laid out. The free breakfast is standard for holiday inn. Overall a nice place to stay. I would recommend it for a week long stay or a simple weekend layover.

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us while visiting Westfield for business. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you visit us... More 

Bayside, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2014

Attended a bball tournament at a nearby college. Not too many hotel options, but, luckily, we made the right choice! Nicely updated rooms. Very clean. Super comfortable beds and pillows. Front desk was VERY polite and attentive. Continental breakfast was a notch above other hotel freebies, AND the kept up with 3 visiting college men's basketball teams in addition to... More 

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was truly delighted to hear that you had enjoyed your overall accommodations with us, including our staff services and starting your day off right with our Express Start Breakfast. We truly strive to provide a great guest experience. Thank you again for your... More 

Oswego, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 30, 2014

We spent an overnight here on our way to Boston. Beautiful room, lots of space, quiet, easy to get to, excellent breakfast included. The beds were hard, so not the most comfortable to sleep. Also, the shower was a very fine spray and not a lot of volume which made it hard to get the shampoo out of my hair.... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay including starting your day off right with our Express Start breakfast. It is with your valued feedback that we are able to identify areas where we can improve upon our overall services.... More 

Shelton, Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 29, 2014

We stayed here as we were visiting the area for parent's weekend at Smith College. We stayed 2 nights and when we checked in the staff was helpful in having my room changed to the 1st floor. Room was clean and the staff the was great. I would stay here again.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was delighted to hear that you had enjoyed your room accommodations as well as our staff services. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you visit us again soon!... More 

Chillicothe, Illinois
Top Contributor
64 reviews 64 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2014

We walked in late and tired to a very clean lobby and a super friendly desk clerk. Junior was so wonderful. He made the experience so much better than we expected. Our room was clean and cool (temperature). Great nights sleep. Thanks Junior!

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. I was delighted to hear that you had enjoyed your overall accommodations including your experience with our Guest Service Rep, Junior. I will be certain to pass along your kind words. We truly pride ourselves on providing a great guest experience. Thank you... More 

Grand Haven, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

Stayed here for one night while on the road. The room was very clean and spacious and the wi-fi actually worked like it should. We were on the first floor, it was very quiet, and the bed was comfortable. The staff were all very friendly and accommodating. I would stay here again if in the area.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was delighted to hear that you had enjoyed your overall accommodations and that our staff had been so accommodating.during your stay. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to have you... More 

Zurich, Switzerland
Top Contributor
63 reviews 63 reviews
40 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 30, 2014

travelling through the usa we stayed one night at this holiday inn. the person at the front desk was very nice and helpful. the room (2 queen beds) was spacious and clean. one of the best experience in this kind of hotel. would stay there again.

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a few moments to provide us with some feedback. It was wonderful to hear that you had enjoyed your accommodations as well as our staff services. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we look forward to having you visit us again... More 

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