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Holiday Inn Express Hotel & Suites Westfield

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39 Southampton Road, Westfield, MA 01085
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Holiday Inn Express Hotel & Suites Westfield
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132 Reviews from our TripAdvisor Community

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Traveler rating
    43
    49
    27
    7
    6
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56
28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Derry, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on the way to and from a visit to Maine. We chose it because of the location and history with holiday inn express. We have no complaints, the room was clean and comfortable, up to date and met our needs.

Was this review helpful? Yes
New York
2 of 5 stars Reviewed 2 weeks ago via mobile

I chose this hotel for its proximity to the Mass Turnpike. The AAA rate came to $155.00 after taxes, which seems high for this class of hotel. Yet the bigger issues were the condition of the room, the quality of the mattress and bedding, and strong odors in the room. The carpet was new, yet the room itself was stark,... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback. I would like to extend our sincerest apologies with regards to your stay falling short of expectations. I can assure you that your comments have been document and will be utilized. We truly pride ourselves in delivering a great guest experience and always welcome the... More 

Beverly, Massachusetts
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Located right off the highway this was a great location for an overnight stay while attending Tanglewood. One exit away (and 30 miles away from Tanglewood) it was a very affordable way to stay overnight after a late night concert. The hotel is nicely appointed and offers a very clean, modern room. All hotel personnel were very friendly and accommodating.... More 

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Woodstock, Vermont
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided to stay at The Holiday Inn Express after attending a concert at Tanglewood. The hotel is conveniently located off Route 90. Check-in was fast and professional. Our room and bed were most comfortable. There is coffee and tea available all the time. We didn't have the continental breakfast, but it looked like the selections could satisfy a variety... More 

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Syracuse, New York
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stopped about 11am at the hotel to fill out all the need info. We were heading to 6 flags and not planning on returning to 8pm. Arrived back to find the guy at the desk had given our room to someone else. he thought it was the same name- we are not smiths or Jones infact we are a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear JoAnne K, Thank you for taking the time to share your recent experience at our hotel. I sincerely apologize for any inconvenience you may experience at check in and with the overall level of service you have received. Please be assured that your comments are duly noted. I am confident that our management will continue to do their best... More 

Darfur, Minnesota
Level Contributor
152 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 18, 2015

Overnight stay was excellent and our room was clean and bed very comfortable, the check in person was friendly and kind ~ we enjoyed the free breakfast which consisted of both hot and cold items, would recommend this to travelers along the Mass Pike, business or weekend getaway.

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Wakeman, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 3, 2015

Stayed here overnight on our way to Maine. Room was clean. However the bed was uncomfortable. Woke up with a sore back. Continental breakfast was nothing to brag about, but it was at least filling. Have stayed in Holiday Inn Express hotels before that were much better. For an overnight stay it was ok, but I wouldn't want to stay... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I would like to extend our sincerest apologies with regards to your stay falling short of expectations. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride in our overall product/services and we... More 

Boston, Massachusetts
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

I reserved a large block of rooms for my Wedding in early May 2015. 1. The hotel is very clean, spacious, and has everything you need. The suites are nice and spacious with a small "living room" area. 2. Arlie, the sales manager was unbelievable. She far exceeded anything I would have ever expected from a hotel sales manager. She... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your stay. I was absolutely delighted to hear that your wedding party had enjoyed their accommodations and that our sales manager, Arlie, had been so accommodating. I can assure you that Arlie will receive your kind words. We truly pride ourselves on providing a... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

Our family of 4 needed a hotel along the Mass Pike, for a quick overnight. This hotel was very convenient to the highway. It was super clean and the staff was incredibly friendly. Junior checked us in Friday night, and he was awesome! Offered my 11 year old the room by the pool, and he made her night! The pool... More 

Was this review helpful? Yes 1
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was absolutely delighted to hear that you had enjoyed your overall stay with us including our staff services. I will be sure that Junior receives your kind words. We truly pride ourselves on providing a great guest experience. Thank you again for your... More 

Connecticut
Level Contributor
170 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed January 18, 2015

We stayed one night at this hotel because my son had a sports tournament in the area. The previous night we stayed with the team at a different hotel at which we were not comfortable for several reasons related to the hotel's upkeep and clientele. The Holiday Inn Express accommodated us with a last-minute check in. Staff was courteous and... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking some time to provide us with feedback. I was delighted to hear that our staff had been so accommodating and that you had enjoyed our hotels amenities during your stay. We truly pride ourselves on providing a great guest experience. Thank you for your kind words and we hope to have you... More 

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