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Holiday Inn Express Hotel & Suites Westfield

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39 Southampton Road, Westfield, MA 01085
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Westfield
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136 Reviews from our TripAdvisor Community

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Traveler rating
    45
    50
    28
    7
    6
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58
28
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I would like to give praise to the front desk clerk Junior. Had a few issues and he was so attentive and did everything in his power to correct them. Very personable and just a nice guy. He recommended a restaurant to me and I'll be damn, it was great! So good I went back the next night. Holiday inn... More 

Was this review helpful? Yes 1
Woburn, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My son and I spent a night here because we had to be at Westfield State early in the morning. The location was great, the rooms were spotless and breakfast was good- a few hot options and a large variety of 'continental' options.

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Wyncote, Pennsylvania, United States
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

I was in town for a local cycling event. I chose the hotel for proximity to the event. The room was very clean, the king bed was comfortable, and the noise level was acceptable (my room was across from the employee breakroom so not an issue overnight). With a first-floor room, I was able to bring my bikes into the... More 

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Vernon, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I set up a room block for my wedding guests at the Holiday Inn Express Westfield. We were a little disappointed with the lack of amenities (no shuttle, no bar, no discounted rate for the wedding couple when our block reserved 15 rooms), but it's location was unbeatable. The staff, including sales manager Arlie, were all friendly and helpful. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Kara W, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the friendly and helpful service received from all of our staff. However, we are truly sorry if your... More 

Derry, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 21, 2015

We stayed here on the way to and from a visit to Maine. We chose it because of the location and history with holiday inn express. We have no complaints, the room was clean and comfortable, up to date and met our needs.

Was this review helpful? Yes
New York
1 review
2 of 5 stars Reviewed July 15, 2015 via mobile

I chose this hotel for its proximity to the Mass Turnpike. The AAA rate came to $155.00 after taxes, which seems high for this class of hotel. Yet the bigger issues were the condition of the room, the quality of the mattress and bedding, and strong odors in the room. The carpet was new, yet the room itself was stark,... More 

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Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback. I would like to extend our sincerest apologies with regards to your stay falling short of expectations. I can assure you that your comments have been document and will be utilized. We truly pride ourselves in delivering a great guest experience and always welcome the... More 

Beverly, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed July 7, 2015

Located right off the highway this was a great location for an overnight stay while attending Tanglewood. One exit away (and 30 miles away from Tanglewood) it was a very affordable way to stay overnight after a late night concert. The hotel is nicely appointed and offers a very clean, modern room. All hotel personnel were very friendly and accommodating.... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking time to provide us with feedback. It was wonderful to hear that you had enjoyed your stay with us including starting the day off right with our Express Start Breakfast. We take a great deal of pride in providing a truly memorable guest experience. Thank you again for your comments and we... More 

Woodstock, Vermont
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 1, 2015

We decided to stay at The Holiday Inn Express after attending a concert at Tanglewood. The hotel is conveniently located off Route 90. Check-in was fast and professional. Our room and bed were most comfortable. There is coffee and tea available all the time. We didn't have the continental breakfast, but it looked like the selections could satisfy a variety... More 

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. I was truly delighted to hear that you had enjoyed your overall accommodations as well as our staff services. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we hope to see you again in the... More 

Syracuse, New York
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 26, 2015

We stopped about 11am at the hotel to fill out all the need info. We were heading to 6 flags and not planning on returning to 8pm. Arrived back to find the guy at the desk had given our room to someone else. he thought it was the same name- we are not smiths or Jones infact we are a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear JoAnne K, Thank you for taking the time to share your recent experience at our hotel. I sincerely apologize for any inconvenience you may experience at check in and with the overall level of service you have received. Please be assured that your comments are duly noted. I am confident that our management will continue to do their best... More 

Darfur, Minnesota
Level Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 18, 2015

Overnight stay was excellent and our room was clean and bed very comfortable, the check in person was friendly and kind ~ we enjoyed the free breakfast which consisted of both hot and cold items, would recommend this to travelers along the Mass Pike, business or weekend getaway.

Was this review helpful? Yes
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking a moment to provide us with some feedback. I was incredibly pleased to hear that you had enjoyed your overall stay with us including starting your day off right with our Express Start breakfast! We truly pride ourselves on providing a great guest experience. Thank you again for you comments and we... More 

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