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Courtyard by Marriott Boston Westborough

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3 Technology Drive, Westborough, MA 01581
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1 room 1 adult
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Courtyard by Marriott Boston Westborough
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102 Reviews from our TripAdvisor Community

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Pune, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed at Marriott Courtyard Westborough.. At the time of checkin.. The staff response was very inconsistent. They mentioned that they do not provide complementary breakfast. But when I left they gave complementary breakfast coupon to one of the customer. When I went back and told the receptionist then she said that her manager may have provided to other customer.... More 

Helpful?
Thank Parimal P
496SANDRAM, General Manager at Courtyard by Marriott Boston Westborough, responded to this review

We want to thank you for your feedback. As the new management team at the Westborough Courtyard we appreciate your comments and will utilize them as a training opportunity. I hope that if you find yourself in the Westborough area again you allow us to host your stay. Sincerely, Sandra L Miller General Manager More 

Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 29, 2015

When I arrived to check in the agent said there wasn't a room for me. And then she didn't know what to do. I mentioned the email I received from you confirming the stay earlier in the day. I asked why I wasn't notified if there was a problem. She seemed new in the role and has absolutely no idea... More 

Helpful?
Thank Chad R

Travelers are raving about these Westborough hotels

San Marino, California
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 8, 2015 via mobile

Have been staying here for a few times when we have a conventions around Marlborough. It's at a quiet location and close to the fwy . Unfortunately, there isn't much to do around . Just one or two restaurant ls around. If u drive to the next exit at marlboro there are more restaurants and groceries store. Hotel room is... More 

Helpful?
Thank jt93664
James W, General Manager at Courtyard by Marriott Boston Westborough, responded to this review

Thank you for your comments, As a hotel that host several sports teams throughout the year. We take all of our guests needs very seriously and do our best to accommodate them. We do observe quiet hours from 10pm to 7am at my hotel. We do resolve noise issue quickly and we have a strict noise policy we follow to... More 

Juneau, Alaska
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 7, 2015

Location in a technology park lends a quiet night time location, yet close to Rt 9 offers easy access to local restaurants. The staff goes the extra mile to make you feel welcome. I have stayed here several times over the last few years and the friendliness and helpful nature of the staff is what stands out most amongst all... More 

Helpful?
Thank JuneauDude
Indiana
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 3, 2015

We've stayed at Courtyards in several states--in both cities and suburbs such as this one. My spouse is a long time rewards member so we try to stay at Marriott hotels when the price is right, etc. We know what we are getting and can enjoy a restful night. This particular Courtyard failed to meet Courtyard and Marriott standards in... More 

Helpful?
2 Thank rrah
James W, General Manager at Courtyard by Marriott Boston Westborough, responded to this review

Dear rrah, Thank you for taking the time write a detailed review of my hotel. Although it did not start out as it should of I am glad my team in the morning were pleasant and accommodating. On sold out nights sometimes it is difficult to make room changes, however your room should have been feather free per your request.... More 

Saint Paul, Minnesota
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 26, 2015

This is NOT the Ritz-it does have staff who are truly caring and helpful. I had a large wedding at a nearby friend's home and over 125 out of town guests. They went the extra mile to make sure lost folk found their way. Helped with goodie bags. Didn't stress about breakfasts- clued us in when kids were hitting the... More 

Helpful?
1 Thank StarFyre2304
Pittsburgh, Pennsylvania
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 4, 2015

We spent one night here, arriving late and leaving early. We hoped for a good night's sleep. The place was welcoming on arrival with an updated looking lobby area. Hallways and room were very clean. A typical Courtyard experience until we climbed into bed. Everyone has their personal feelings about beds and linens. While this bed was OK, the pillows... More 

Helpful?
Thank Jay S
James W, General Manager at Courtyard by Marriott Boston Westborough, responded to this review

Dear Jay S, Thank you for the kind words about my team, they work hard everyday to ensure we take care of every guest who stays with us. I truly apologize that you did not sleep well in my hotel, we always have several extra pillows on hand, if you choose to stay with us in the future, please let... More 

Midwest
Level Contributor
97 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed August 26, 2015

The pictures say it all-mold in multiple locations in the bathroom. One of my wall-mounted lamps was removed and electrical box exposed. I mentioned the latter issue-they said they were aware but waiting on a replacement lamp. It amazes me that they would rent a room missing a lamp like this. I considered giving it a one star but the... More 

Helpful?
1 Thank bjandljtravels
James W, General Manager at Courtyard by Marriott Boston Westborough, responded to this review

Thank you for sharing your thoughts, I always appreciate guests who candid about their stay even if it's not flattering, this is how we continue to improve as a hotel. I can assure that the room you received is not a typical guest room at my hotel, the room should have been put out of service, before you were put... More 

Brattleboro, Vermont
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 23, 2015

We booked this last-minute simply to avoid a late night drive home after a concert in Foxboro. However, it turned into a great find! Our room was very clean, comfortable, roomy, and affordable! The staff was courteous and helpful. The Bistro service was prompt and the food was good, although perhaps a little over priced. However, we got such a... More 

Helpful?
Thank Patti D
Killingworth, Connecticut
Level Contributor
121 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 28, 2015

This is a typical courtyard hotel layout - with a very large workout room. There are 3 floors, and most rooms have balconies. I've been multiple times, and there are mini fridges in every room I have stayed in. The staff is friendly - first of all offering to help bring in baggage - when has that happened last? The... More 

Helpful?
Thank erik f
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