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All 8 Westborough hotels

Residence Inn Boston Westborough

3.0 of 5 Hotel   |   25 Connector Road, Westborough, MA 01581
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Ranked #3 of 8 hotels in Westborough
A recent review
3 of 5 stars reviewed 3 days ago
alligeek Columbia, Maryland
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52 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Columbia, Maryland
Top Contributor
59 reviews 59 reviews
20 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed with a friend in a ground-floor two bedroom suite while visiting friends in Worcester, and honestly, what made us choose the Residence Inn was the price and proximity to Worcester and the Manchester Airport. We knew that we weren't going to spend a lot of time in the hotel, but wanted something comfortable and with two rooms (because... More

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Afaf G, General Manager at Residence Inn Boston Westborough, responded to this review

Thank you for your feedback. We apologize for the dissatisfaction you experienced. While we just completed renovations for our property last Fall and replaced all the mattresses, we are sorry we did not provide you with the comfort you were looking for. We take room cleanliness seriously. Any information you can provide us with, please contact me directly. Our sincere... More

Brooklyn, New York
Top Contributor
76 reviews 76 reviews
72 hotel reviews
453 helpful votes 453 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lucky for me, it was NOT business that took us here. My sister had a baby and we wanted to visit. Reliable Residence Inn. Adequate breakfast. No complaints whatsoever. Just feel bad for road warriors whose jobs take them to hotels like this for days or weeks on end. Our room was fully equipped with a sink, dishwasher and a... More

Was this review helpful? Yes 2
Ted P, Manager at Residence Inn Boston Westborough, responded to this review

Thank you so much for the nice comments about our hotel. I am happy that you enjoyed your room and were pleased with your stay. Congratulations to you and your sister on the newest edition to your family. Please let us know when you are returning to the area. Kindest Regards, Ted More

12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 21, 2014

Have stayed at this hotel quite a few times and it was always a bit tatty and dirty. But they have done a full renovation and its looking fine for this kind of hotel. Breakfast looks the same as it was which is not particularly appetizing but you can't win them all.

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Afaf G, General Manager at Residence Inn Boston Westborough, responded to this review

I appreciate your patronage of our hotel and I am happy to hear that you have noticed our new renovation package. We continue to strive to provide the warm welcoming stay our guests expect. I am sorry to hear that you found our breakfast the same and not particularly appetizing. Please contact myself directly with any suggestions of improvement. Kindest... More

Richmond, VA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2013

I stayed at the Residence Inn for a week on a business trip to the Boston area and really enjoyed it. The two room suite with a large bathroom was delightful. The full kitchen was an unexpected bonus. I had expected the standard mini-fridge/microwave combo but instead got a nice sized refrigerator/freezer, microwave oven, countertop stove, dishwasher, and tons of... More

Was this review helpful? Yes 1
Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2013

I have stayed at this Residence Inn numerous times and it is consistently excellent. The staff is attentive and courteous from check-in to check-out. The rooms are clean and up to date and the beds are comfortable. The daily housekeeping is great and is not an "extra charge". I have stayed at other properties in the area and the housekeeping... More

Was this review helpful? Yes 1
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 11, 2013

I have stayed here twice for more than 2 weeks each time. I don't think I'd chose any other place for such long stays. It does not feel like a hotel as one does not have to walk through the corridors to exit the building. I love it that the door of rooms opens to the outside and so close... More

Was this review helpful? Yes 1
Top Contributor
50 reviews 50 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 29, 2013

My husband stays here often with work, and I decided to join him on a business trip. This hotel is in need of a bit of a remodel, but it has some charm still and is clean. I was there a few weeks and did encounter some issues. Management (Ted) took care of them, and was very helpful to us.... More

Was this review helpful? Yes 2
New Hampshire
Top Contributor
73 reviews 73 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed March 27, 2013

I am a Marriott Platinum Elite and requested a room upgrade . . . upgraded rooms were available when I checked in late at 10 p.m., but this Residence Inn believes an upgrade is a "high floor" room ---- I have stayed in numerous Residence Inns recently and have received an upgraded suite each time . . . this hotel... More

Was this review helpful? Yes 5
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 24, 2013

Poorly managed...customers/guests don't matter...we have stayed in Marriot properties for over 17 years, never had a complaint...always wonderful service....this property is an anomaly...poor food, inappropriate behaviour of management...no integrity

Was this review helpful? Yes 4
Chicago, IL
Top Contributor
68 reviews 68 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 2, 2013

I stayed here on business for 2 nights. Nothing was very special about it, in fact it could use a little renovation to update it. My room was clean and everything was in working order. I had coworkers in my room for a 2 hour meeting and it was comfortable. Breakfast was very good - scrambled eggs, sausage, potatoes with... More

Was this review helpful? Yes 2

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Additional Information about Residence Inn Boston Westborough

Also Known As:
Residence Inn Boston Westborough Hotel
Residence Inn Boston Westborough Hotel Westborough
Residence Inn Westborough
Westborough Residence Inn
Address: 25 Connector Road, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Westborough 3*
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