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Extended Stay America - Boston - Westborough - East Main Street

2.5 of 5
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180 East Main St, Westborough, MA 01581 (Formerly Extended Stay Deluxe - Boston - Westborough)
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Extended Stay America - Boston - Westborough - East Main Street
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Ranked #7 of 9 Hotels in Westborough
A recent review
4 of 5 stars reviewed 2 weeks ago
beachmom561 South Portland, Maine
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43 reviews from our community

Traveler rating
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    6
    5
    10
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19
7
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dayton, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My reservation was made 2 months in advance with special requests: 1) Early Arrival. 2) Upper Floor for quiet. Why? Because I was running the Boston Marathon and needed these items. When I arrived they told me no early check in was available because THEY only had one maid and he was busy. So this was MY problem? When they... More 

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South Portland, Maine
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is not a fancy hotel by any means. It has been remodeled and is clean and convenient to the main roads. You have to ask for everything for the kitchen. Even dish soap. Or bring your own. The water in the shower was nice and hot and the bed wasn't bad. We were there with a group and they... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your overall experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Fairhaven, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is our second stay at this location. After a terrible experience last October, we decided to try it again, as they recently did a renovation to this site, and we were also meeting friends from out of state that were staying there as well. Upon arrival the check in process went smoothly with Katie. Due to our past visit,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will thoroughly inspect all rooms and follow up with our housekeepers moving forward. The staff and I appreciate... More 

Pennsylvania
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2015

Stayed here in June for a Regional Gymnastic event. I was skeptical due to the price - pleasantly surprised with all the amenities for the price. The location was quiet, yet close to shopping and restaurants. We liked the room set-up. The bath area is separate from the vanity. We were able to get ready at the same time without... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with amenities offered and that you liked having shopping and restaurants nearby. It is so great to read that you found us to be a great value and that our amenities exceeded your expectations. Thank you again for your review. It would be... More 

Fairhaven, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 20, 2014

We booked this location as our friends were staying here as well for the weekend. At check-in Evan who apparently was the only person working there on a Friday check in time could not process the online promo code discount, even though we had the printout there. He also neglected to mention that you have to request plates/cups.utensils, etc if... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that your check in experience, as well as your stay with us was unacceptable. Please accept my apology. Your comments were reviewed by our staff, and we will be retraining our staff on our policies to make sure your experience is not repeated. Your feedback is very... More 

Tampa, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 4, 2014

My husband and I chose this hotel due to the price compared to those hotels within the city of Boston. It takes about 40 minutes to get to the city, the total distance is traveled via highway (there are tolls but they don't exceed more than $1.25). Now onto the hotel itself... Our room was 300 on the 3rd floor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to post a review of our hotel. I am glad to hear that you enjoyed your clean, spacious room, your comfortable bed and your fully equipped kitchen. Still, I apologize if our dishes policy did not meet your expectations. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014

I Booked a handicap room for my mother's funeral. After arriving from Florida, was taken to my room and the smell was disgusting! I was given a spray bottle of Febreeze and the staff member left. Upon entering the bathroom seen a huge spill on the floor. Apparently no one cleaned. The curtains had marker on them from kids (assuming).... More 

Was this review helpful? Yes 1
Duluth, Minnesota
2 reviews
1 of 5 stars Reviewed September 14, 2014

This is not the extended stay America that you want in Westborough. Very dirty rooms, smelled of stale cigarette smoke, trash in the hallways, stains on all the floors. I booked this through hotels.com, and buyer beware, do not stay at this location. I felt I was tricked. All rooms are in serious need of a remodel and are being... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to tell us about your experience. The situation you described is truly regrettable. Please accept our most sincere apologies. We are scheduled for a renovation, and in the meantime, we will monitor our hotel more closely to ensure it is cleaned to our standards at all times. Our team is committed to satisfying our... More 

Falls Church, Virginia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 2, 2014

I had to relocate with my family on a very short notice.We stayed in a room with king bed and a sofa sleeper. It was good . Room was spacious and the staff were responsive . Particularly a front office person named Myala (i think ), she was really good . Location is good .In my opinion this stands out... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for writing such a kind review of our hotel. We are glad that you enjoyed your spacious room and our friendly staff. Thank you again for your feedback. We look forward to seeing you again soon. More 

Shelburne Falls
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

We stayed just one night, so I can't comment on longer stays or housekeeping, but we had none of the problems that other reviewers have described. Our room on the third floor was VERY quiet; we heard a dog bark once or twice, but no other noise at all. The hallways and lobby were perfectly clean, except that some guests... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your overall satisfaction with our hotel; however, we do apologize that the creamer at our grab-and-go breakfast did not meet your needs. Your feedback on this issue will be useful to us as we continually work to improve... More 

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