We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 8 Westborough hotels

Extended Stay America - Boston - Westborough - East Main Street

2.5 of 5 Hotel   |   180 East Main St, Westborough, MA 01581 (Formerly Extended Stay Deluxe - Boston - Westborough)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Save Saved
You added Extended Stay America - Boston - Westborough - East Main Street to your Saves list
Extended Stay America - Boston - Westborough - East Main Street
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
56%
Ranked #6 of 8 hotels in Westborough
A recent review
5 of 5 stars Reviewed September 24, 2013
Kay R Allentown, United States
Write a Review

25 people have reviewed this hotel

Traveler rating
    6
    8
    4
    4
    3
See reviews for
11
3
1
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I would like to get in touch with the owner because this place leaves something to be desired. The staff are downright rude and try to help as little as possible. Also, the cleaning crew has this stupid habit of leaving their cleaning cart outside the room, in the hallway. Fine. But then they keep going in and out to... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I recently received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of professionalism displayed by some members of our staff and the noise levels during your stay. In response to your feedback, I will meet with the staff to review our customer service policies and... More

Bel Air, Maryland
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 2, 2013

Let me just say off the bat, I do not like writing a bad review, but this place left us little choice. We stayed for 3 nights over Thanksgiving. Upon check in, our room was 76 degrees. We turned on the A/C to cool it to 72. Our first night found us flying out of bed in a panic when... More

Was this review helpful? Yes
Allentown, United States
2 reviews
5 of 5 stars Reviewed September 24, 2013

My husband's job has relocated us to the Boston area and we have to stay in a long term hotel for about 3 weeks. This Extended Stay on East Main in Westborough has been so great. It is in a perfect location, close to great restaurants in Westborough, right off Rt 9, 1/2 mile to I495. It sits in a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Kay - I read your review, and would like to thank you for writing such wonderful things about our location and staff. I am glad to know that our staff met your expectations and were friendly as well as helpful. It is also great to read that you liked our hotel's location and found your room to be extremely comfortable.... More

Jersey City, New Jersey
1 review
1 of 5 stars Reviewed September 23, 2013

I am writing to give a pure negative feedback about this extended stay america hotel (worst than a motel). Visited the place on Labor day weekend for a 2 night stay and after making repeated calls during our journey to confirm the booking, I was put on hold on 3 separate calls just to confirm that my name was there... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I appreciate you bringing your experience to our attention. The quality of service you described is unacceptable, and I sincerely apologize for your experience. I also apologize for the issues you had with the bath tub. This should have been taken care of for you right away. The issues you experienced should not have happened, and this is not typical... More

Westborough
1 review
5 of 5 stars Reviewed August 22, 2013

I walked in to a clean hotel and very friendly staff. I was very happy to see how clean and upscale the rooms were. Anything I needed the staff was right there to make sure I was well taking care of. They even went above and beyond on several occasion just to make sure I was comfortable and happy. I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Joshua - I appreciate you taking the time to write a review of your experience with us. I am so glad that you found our hotel to be clean and that our staff provided you with such friendly service. As well, it is great to know that you would definitely return. The staff and I look forward to having the... More

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 7, 2013

This place is a DUMP. My company books me here routinely because it is cheap and so are they. The rooms are consistently dirty - kitchen area, bathroom, carpet... everything. The kitchen is poorly equipped!! The in-room AC/heater is so loud it wakes you. The TV has limited channel selection... unless you like ESPN. The beds are worn out and... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Robert - I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for not meeting your expectations. Your comments were reviewed by the staff, and we will reinforce the importance of providing great customer service. As well, I will personally be speaking to every housekeeping employee to make sure... More

Oakville, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2013

Great location for this hotel, as near friends and a reasonable commute to the city. Nice looking rooms with all the amenities, but cleanliness was a problem. Had a room with a sofa bed and the sheets had not been changed since the last guests. Even though this was a non smoking room, some of the sheets smelled of smoke.... More

Was this review helpful? Yes 1
Fort Worth
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2012

I stayed here for 3 nights and had a good stay. They mentioned break fast included which was nothing more than coffee, bagels and Apples if they are still there. I forgot my shaving machine charger and I tried to contact the hotel. They seem to tried their best to locate it and could not do so.

Was this review helpful? Yes
Lee225, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to tell us of your recent stay at the Extended Stay Deluxe, Westborough. We appreciate your comments and are glad that you enjoyed your stay with us. While we presently do not offer breakfast, we do offer gourmet coffee, tea, bagels, muffins and assorted fruit until 9:30AM. We are sorry all of these items... More

Pensacola, Florida
1 review
5 of 5 stars Reviewed October 24, 2012

We recently spent twelve days at the Extended Stay Deluxe in Westborough. It was a delightful experience! Kori and her staff are amazing and treated us like family!! We are looking forward to returning to this hotel!! Our every request was granted with a smile and very prompt attention!! We strongly recommend this hotel!!!

Was this review helpful? Yes
Lee225, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for the kind words about our hotel! It was an honor to have you stay here with us. You and your husband were such a joy to see daily! The entire staff looks forward to your next stay here. If there is anything you need in the meantime, feel free to call 508-616-9213. More

Alpharetta, Georgia
2 reviews
3 of 5 stars Reviewed September 27, 2012

Refrigerator did not work; bad smells throughout the building combined with cooking and smoking smells. Only muffins served at breakfast. I thought the stay would be better based on the reviews, but it was not.

Was this review helpful? Yes
Lee225, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I apologize your stay did not meet your expectations. It is very important to us that all of our guests are comfortable in both their rooms and the common areas of the hotel. We will use your feedback to help ensure we are doing everything possible to provide our guests with such a space. Also, our breakfasts include muffins, bagels,... More

Been to Extended Stay America - Boston - Westborough - East Main Street? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Boston - Westborough - East Main Street

Address: 180 East Main St, Westborough, MA 01581 (Formerly Extended Stay Deluxe - Boston - Westborough)
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - East Main Street 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Extended Stay, Booking.com, Priceline, Tingo, TripOnline SA, Hotels.com, Venere and Otel so you can book your Extended Stay America - Boston - Westborough - East Main Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Extended Stay America - Boston - Westborough - East Main Street, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.