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All 8 Westborough hotels

Extended Stay America - Boston - Westborough - Connector Road

2.5 of 5 Hotel   |   19 Connector Road, Westborough, MA 01581
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51%
Ranked #7 of 8 hotels in Westborough
A recent review
4 of 5 stars Reviewed August 28, 2013
4-star-traveler1952 Hudson, Massachusetts
  • Overview
  • Reviews (54)
  • Photos (19)
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  • Room tips (11)
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54 people have reviewed this hotel

Traveler rating
    13
    12
    5
    7
    17
See reviews for
8
6
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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There are newer reviews for Extended Stay America - Boston - Westborough - Connector Road
See the most recent reviews
Williamsport, Maryland
2 reviews
2 of 5 stars Reviewed September 21, 2013

Giving them another try after being "renovated", I was again disappointed. Water from the room above me leaked down into my bathroom. Their solution: some extra towels to wipe it up. Apparently the only repair person they have is just available during the day, not for emergencies in the evening. When it happened for a second night, I insisted to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with our grab and go breakfast. Most of guests do not have time to sit down and eat a big breakfast so... More

Hudson, Massachusetts
Top Contributor
72 reviews 72 reviews
36 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 28, 2013

They started off on the right foot with me by giving me the internet rate (or better) over the phone to save me from the EconoLodge down the street which was deemed "entirely unacceptable" by my better half. Yes, being about 7 inches from routes 9 & 495 (and a mile from the pike) is a great location what really... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your accommodations including our grab and go breakfast. Once again, thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

West Orange, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2013

I booked a 2 night in a 1 bedroom suite/no smoking and arrived to find myself in a studio suite/ smoking. I was told the larger room was not available as the people using it had extended their stay. The only available cot was also in use. I was traveling with my grandchildren and needed the pull-out couch in the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that the room type you reserved was not available for you at check in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at bwb@extendedstay.com. Once... More

Westborough, Massachusetts
1 review
5 of 5 stars Reviewed August 9, 2013

I have stayed at this Hotel for about a year and a half on business and it's been very pleasant. They remodeled all of the rooms and the new decor is very nice. They have very good morning coffee, and a selection of breakfast items. The staff is very pleasant; I had a problem with a refrigerator, and they replaced... More

Was this review helpful? Yes
Westborough, Massachusetts
1 review
4 of 5 stars Reviewed August 9, 2013

I've traveled extensively, over the past twenty years, and stayed at some of the finest hotels and resorts in the US, Canada, and Mexico, but I've never been more impressed with a staff, as I was with yours. They seemed to be genuinely concerned about my comfort and welfare. Keep up the good work. Paul K

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Paul - I appreciate you taking the time to write such a wonderful review. I am so pleased to know that the staff made you feel welcome at our hotel. We try out best to make every guest feel at home and to show them that we care. I am delighted that we succeeded at this mission. Thank you again... More

Mukwonago, Wisconsin
1 review
1 of 5 stars Reviewed July 29, 2013

This is one of the dirtiest hotels I've ever stayed at and I spend in excess of 50 nights a year in hotels. Trash under the beds, tight spaces look as though they've never been cleaned. Towels had stains on other random "gunk" on them. Walls are paper thin. I could hear the people next door snoring. AC unit sounded... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Brian - I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your stay with us was not the great experience that it should have been. Cleanliness of the hotel and guest rooms is very important to us and to our guests. I sincerely apologize that you were not provided a clean and... More

1 review
1 of 5 stars Reviewed July 12, 2013 via mobile

I'm not a hotel snob but there are basic things you expect when paying $94.00/night. I had read the other reviews on here so I was not expecting much while checking in but I was certainly still suprised. My room had a baggage dolly in it when I unlocked the door. The window in the room was open and the... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Hi there, The feedback provided in your review is much appreciated. The situation you described regarding the condition of your room upon arrival is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are inspecting each room for our arrivals daily. I really appreciate you bringing this to our attention. If... More

Westborough, Massachusetts
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2013

Very nice place they make it as comfortable as a home! Wonderful scenery you just have to look for it, get out of the room!! Very nice staff easily going and very accomodating very nice staff!! You will not go WRONG

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Amy - Thank you for your wonderful review of our property. I'm so pleased to hear that you have found our hotel to be a comfortable "home away from home". Also, is great that you truly enjoy our location and friendly staff. It has been our pleasure having you stay with us and look forward to you continuing to do... More

1 review
1 of 5 stars Reviewed June 11, 2013 via mobile

Windows were not secure or safe. I can't begin to complain about all the things wrong with this hotel. Can't cook in the kitchen without setting off fire alarm. That's all you hear from the rooms. Things are broken, fridge froze all my food. Etc stay somewhere else.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Nina - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that there were items in your room which were broken or did not work properly. In response, I have sent our maintenance engineer to correct these issues in order to ensure that they do not happen again in the... More

Westborough, MA
1 review
1 of 5 stars Reviewed April 15, 2013

This location was upgraded but the cleaning staff is horrible, front desk staff is lazy and overall the hallways, stairways are filthy. The backdoor going to the back parking lot has a lock that is broken (great security). Centralized trash areas overflow more often than not. Overall - the main office needs to know that they need to change the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that your room was not properly cleaned prior to your arrival. In addition, I apologize that the trash room was full. As this hotel’s manager, I can assure you that I have brought this information to each and every member of the team to ensure your... More

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Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Address: 19 Connector Road, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
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Also Known As:
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
92

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