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Extended Stay America - Boston - Westborough - Connector Road

2.5 of 5
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19 Connector Road, Westborough, MA 01581
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Extended Stay America - Boston - Westborough - Connector Road
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21 reviews from our community

Traveler rating
    1
    5
    4
    2
    9
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4
4
1
9
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Boston - Westborough - Connector Road
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2014

When I arrived at the hotel, the first thing I noticed was that front door required a lot of effort to open, and closed with a loud bang. I did not give this much thought until I discovered that my room was directly above the front entrance and that I would hear the door slam most of the night. When... More 

Was this review helpful? Yes 3
New York, USA
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 3, 2014

We called the hotel from the road for a 1 room reservation the same night when it became clear we needed to find a hotel to spend the night. This was around 10PM at night. We were told that we had a choice between a room with queen size bed or king size bed. We chose to take the room... More 

Was this review helpful? Yes 1
Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014

Overall the hotel does not belong to be said as a hotel ... it is guest house .... named as hotel .... charged as hotel price .... they don't clean the room everyday ... only 1 in week ... if the scheduled week cleaning misses they will clean in two weeks .... they never changes the bed sheet .... room... More 

Was this review helpful? Yes 1
Canaan, New Hampshire
Top Contributor
82 reviews 82 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 8, 2014

My corporate travel had this on the list, and both of the local places I usually stay were full, so I tried it. Check in was quick and easy, then I went to my room. I have previously stayed in the Residence Inn across the street, so thought this would be similar. Not even close, even though price was similar.... More 

Was this review helpful? Yes 1
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed for 2 months. the staff were friendly & service was not bad. They had all the basic amenities even for you to do your own cooking. Good WiFi. Overall I would go there again. Only wish is that of frequent room service and more options for breakfast. Currently room service happens once a week.

Was this review helpful? Yes
Elgin, Illinois
1 review
1 of 5 stars Reviewed June 26, 2014

Wow they said recently remodeled rooms? Dry wall falling off ceiling, sink dropping out of counter. There was a layer of dust in the shower, black stains on the floor of shower. Layer of grease in the cabinets with the dirty pans, microwave had crumbs in all the corners. The place is disgusting.Even the front desk clerk said please write... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2014

The room smelled worse then a smoke filled casino, and it was a non-smoking room. The blanket smelled like a wet dog. The AC was broken. The neighbors tv was loud until 1am when we complained. The photos on Hotels.com are misleading. The place is falling apart, and is dirty.

Was this review helpful? Yes 1
Kinross, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 2, 2014

There was deep snow on the ground when we arrived and when we left 12 days later. Our room was large, divided into two by a low wall. The room and bathroom were clean, as was the microwave and cooker. The bed was very comfortable although the blanket on the bed was not clean. However, it was changed as soon... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I want to thank you for taking the time to post a review of your stay and sharing your experience with us. I'm so pleased to hear that you were very satisfied with our staff in being very friendly and helpful to you. We are happy to hear our accommodations met your needs. Please accept my apologies for the blanket... More 

Fairfield, Connecticut
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 10, 2014

especially given some of the negative reviews, but overall my experience was pretty decent. Not 5-star mind you, but really ok. The room was clean, the bed was comfortable and the staff, in particular Sally at the front desk, were quite friendly and accommodating. Hallway carpeting could use some attention but aside from that, no complaints to speak of and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the service provided by Sally and the cleanliness of your room. I will share your feedback regarding the hallways and make sure that area gets addressed. The staff and I would like to thank you again for posting your... More 

Beaufort, South Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 6, 2014

Hotel room was so dirty on arrival. Cigarette Smell in the Bathroom that would not go away in a non smoking room. The noise from two families of four, one next door and one above was bad all day from 8 am to 12 midnight. Screaming at their children, banging on the walls. Complaints did not help quiet them down.... More 

Was this review helpful? Yes 1
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