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All 8 Westborough hotels

Extended Stay America - Boston - Westborough - Connector Road

2.5 of 5 Hotel   |   19 Connector Road, Westborough, MA 01581
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Ranked #7 of 8 hotels in Westborough
A recent review
4 of 5 stars Reviewed March 2, 2014
Grandmanorma Kinross, United Kingdom
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50 people have reviewed this hotel

Traveler rating
    13
    11
    5
    6
    15
See reviews for
7
6
10
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Kinross, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 2, 2014

There was deep snow on the ground when we arrived and when we left 12 days later. Our room was large, divided into two by a low wall. The room and bathroom were clean, as was the microwave and cooker. The bed was very comfortable although the blanket on the bed was not clean. However, it was changed as soon... More

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I want to thank you for taking the time to post a review of your stay and sharing your experience with us. I'm so pleased to hear that you were very satisfied with our staff in being very friendly and helpful to you. We are happy to hear our accommodations met your needs. Please accept my apologies for the blanket... More

Fairfield, Connecticut
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 10, 2014

especially given some of the negative reviews, but overall my experience was pretty decent. Not 5-star mind you, but really ok. The room was clean, the bed was comfortable and the staff, in particular Sally at the front desk, were quite friendly and accommodating. Hallway carpeting could use some attention but aside from that, no complaints to speak of and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the service provided by Sally and the cleanliness of your room. I will share your feedback regarding the hallways and make sure that area gets addressed. The staff and I would like to thank you again for posting your... More

Beaufort, South Carolina
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 6, 2014

Hotel room was so dirty on arrival. Cigarette Smell in the Bathroom that would not go away in a non smoking room. The noise from two families of four, one next door and one above was bad all day from 8 am to 12 midnight. Screaming at their children, banging on the walls. Complaints did not help quiet them down.... More

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Worcester, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 3, 2014

I got into the room and was dissapointed. I went to sleep. When I woke up I noticed a huge stain on the sheets, I was so grossed out !! Then as I was getting all my things together to check out. There was a pair of dirty underwear in the bathroom underneath the sink vanity, it was disgusting. If... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Lindsey - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry about the level of cleanliness in your room. As this hotel's manager, I can assure you that this is not the norm and I am working with our staff to improve our cleaning services moving... More

New York
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 10, 2013

I like the Extended Stay Hotel chain as its more like a borrowing a friends apartment. The furnishings are a bit spare, but then you do have a kitchen for light cooking. this particular facility was clean and quiet, with a decent selection of coffee and breakfast items. I would stay here again

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had a pleasant stay with us and was able to take advantage of our full kitchen in the room. I am also happy to hear that you enjoyed our breakfast during your stay. Once again, thank you for posting your review. We... More

Gloucester City
1 review
1 of 5 stars Reviewed September 29, 2013

Karen (I do not know her last name) works at the front desk. She is amazing at her job and a wonderful person in general. I stay at this hotel frequently for work. Upon returning home from my most recent business trip, I realized that I left some very valuable items in my room. I called Karen and she went... More

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Jimi - Thank you for the feedback about your stay at our hotel. I am sorry to hear that youdidn't find our hotel to be a good value. We appreciate your comments about Karen and her diligence in trying to assist you. Your comments were reviewed by the staff, and I have reviewed the lost and found policy with each... More

Williamsport, Maryland
2 reviews
2 of 5 stars Reviewed September 21, 2013

Giving them another try after being "renovated", I was again disappointed. Water from the room above me leaked down into my bathroom. Their solution: some extra towels to wipe it up. Apparently the only repair person they have is just available during the day, not for emergencies in the evening. When it happened for a second night, I insisted to... More

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with our grab and go breakfast. Most of guests do not have time to sit down and eat a big breakfast so... More

Boston
Top Contributor
73 reviews 73 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 28, 2013

They started off on the right foot with me by giving me the internet rate (or better) over the phone to save me from the EconoLodge down the street which was deemed "entirely unacceptable" by my better half. Yes, being about 7 inches from routes 9 & 495 (and a mile from the pike) is a great location what really... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your accommodations including our grab and go breakfast. Once again, thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

West Orange, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2013

I booked a 2 night in a 1 bedroom suite/no smoking and arrived to find myself in a studio suite/ smoking. I was told the larger room was not available as the people using it had extended their stay. The only available cot was also in use. I was traveling with my grandchildren and needed the pull-out couch in the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that the room type you reserved was not available for you at check in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at bwb@extendedstay.com. Once... More

Westborough, Massachusetts
1 review
5 of 5 stars Reviewed August 9, 2013

I have stayed at this Hotel for about a year and a half on business and it's been very pleasant. They remodeled all of the rooms and the new decor is very nice. They have very good morning coffee, and a selection of breakfast items. The staff is very pleasant; I had a problem with a refrigerator, and they replaced... More

Was this review helpful? Yes

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Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Also Known As:
Extended Stay America Westborough Hotel
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough
Westborough Extended Stay
Address: 19 Connector Road, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
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