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Extended Stay America - Boston - Westborough - Connector Road

2.5 of 5
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19 Connector Road, Westborough, MA 01581
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Extended Stay America - Boston - Westborough - Connector Road
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is very dirty run down and has terrible service, find another one in the area. I will not be coming back to this hotel. I stayed at other extended stays and they are much better than this place

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Mumbai (Bombay), India
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 19, 2015

Had been to Extended Stay America for business travel. The place is OK nothing great - there is another Extended Stay across the highway and a Marriott right behind. The staff is not rude but not friendly either. Most of the basic supplies are not in the room - like a glass for water,etc. You have to ask for it... More 

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Travelers are raving about these Westborough hotels

1 review
1 of 5 stars Reviewed May 18, 2015 via mobile

Terrible stay, walls were paper thin. Not a great room, beds were small. This is more of an alternitive housing place. The people in the next room had a stereo system, yes stereo system not radio. They played music extremely loud for both of my nights. I finally called down to main lobby. They came to tell the people in... More 

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Fredericton, New Brunswick, Canada
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 28, 2015

this is the first time in a ESA the price was reasonable place clean there were no cooking facilitys or anything but we were only there for one night. lots of parking Fieindly staff great pub diner close by. no coffee provided free wifi tv hair dryer no heat in bathroom. run and go breakfast. would stay again.

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Barry - Thank you for taking the time to tell us about your stay. We are sorry to hear you were not properly informed of our customizable kitchen packs; however, we are glad that you enjoyed your clean room and our friendly staff. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in... More 

Worcester, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

In the aftermath of the fourth weekend in a row of blizzard-like conditions, the accounts specialist at the reception desk of the Extended Stay Hotel, on the early morning of February 15, 2015, assisted in helping me dig out of the parking lot of adjacent business that enabled me to make it to work that frigid morning, after their plow... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that Ashley went above and beyond the call of duty to assist one of our guests. I will be sure to share your comments and appreciation with her. Thank you again for your review. We look forward to seeing you in the future, should your... More 

Easton, Pennsylvania
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 2, 2014

When I say bring your own stuff, I mean clothes hangers (as there weren't any), towels (because theirs are very course), vacuum (because the floors are dirty), and an extra personality for Raul at the front desk. When we arrived before the 3 PM check in Raul greeted us with "check in is at 3 but your room is ready".... More 

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Germany
1 review
5 of 5 stars Reviewed October 31, 2014

We chose the hotel because of the kitchen. Everything was fine, the staff was very friendly and helpful. The room has a full-sized fridge/freezer, a sink, a microwave and a little stove. You get all the kitchen ware from the front desk. All we needed, everything was perfect. I will certainly look again for an Extended Stay America the next... More 

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Petaling Jaya, Malaysia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 27, 2014

Stayed here for 2 months. This place is the typical Extended Stay America. The manager of this place needs to improve some simple, inexpensive problems at the hotel. The room was fine but there are problems that can be easily fixed inside and outside the hotel. I would give one of the other 2 Extended Stay America hotels in the... More 

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2 reviews
3 of 5 stars Reviewed October 19, 2014

Looks nice from the outside but dirty in side. The kitchenette was empty. That cost extra for plates etc. The hotel has no ice. They give you ice trays. So forget about getting to the hotel and having a drink to relax . I had to use some drinking glases I had in the car and stole ice from the... More 

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Concord, New Hampshire
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 25, 2014

I was pleasantly surprised with the room at Extended Stay America Hotel in Westborough. The hotel is well taken care of and the room smelled fresh. The kitchenette was well maintained and clean. i will definitely check rates for this hotel when I am planning my next vacation. The staff was very attentive and friendly.

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