We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Doubletree Hotel Boston/Westborough

Hotel deals
Hotel website
5400 Computer Drive, Westborough, MA 01581
Special Offer
10% off for AAA Members
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Doubletree Hotel Boston/Westborough
Professional photos View all
Browse nearby
Doubletree Hotel Boston/Westborough
Doubletree Hotel Boston/Westborough
Doubletree Hotel Boston/Westborough
Add Photo Write a Review

440 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    154
    176
    76
    23
    11
See reviews for
116
44
27
227
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (440)
  • Mar-May only
    (126)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (85)
All months
Phoenix, Arizona
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

bathrooms small, limited counterspace. had to go to 3 rooms until they got it right, check in was ok, bar area person was very accommodating. large lobby area. looked nice until I got to the OLD rooms

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tampa, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stayed for business. You could hear everything going on in neighboring meeting rooms. AC wasn't working in small meeting room. The wait stuff during lunch was exceptionally rude. Rooms had a persistent musty odor. Internet access was terrible.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Morgan D., Thank you so much for your feedback about our property. We am very sorry to hear about your experience. We assure you that this is not typical for our property. I will be sharing your feedback with management. Thank you again for your review. We hope you will consider staying with us the next time you return... More 

Falmouth, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My first choice when traveling is staying at a Hilton hotel and since Doubletree is part of their family I figured I would try them out. For this purpose of this review I stayed for 3 days and two nights. When I arrived I was greeted by the staff who were very polite. I received my key and went to... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Craig M., Thank you for taking your time to share a review with Doubletree by Hilton Westborough. I am happy to hear the staff treated you respectfully and that you were pleased by our property. Thank you for your feedback, we will take your thoughts into consideration. We are happy to hear that it was a convenient trip for... More 

New York City, New York
Level Contributor
307 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a little out of the way but the staff went out of their way to make it a nice stay. They were very friendly and polite. From the front desk to the restaurant to the servers in the breakfast buffet. The room was clean and the bed comfortable. The only thing to be aware of is the... More 

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear gregmNY, Thank you for taking the time to share a review for the Doubletree by Hilton Boston-Westborough! I am so glad to hear that our staff treated you with above average service during your visit with us. It will be my pleasure to share your feedback with our management team and we look forward to welcoming you back for... More 

Verona, Pennsylvania
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I have been staying here about once per year for the lat 7 years or so, and it is slowly but surely declining. Restaurant, bar, and desk service remain excellent. The rooms could use some upgrades - during the 5 day stay, the air conditioning unit went from somewhat noisy to something akin to standing next to a concrete mixer.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Francis O., Thank you for sharing your comments with our team and for being loyal to our hotel for 7+ years! We sincerely appreciate your feedback and your loyalty. Though our service has been consistent in exceeding your expectations, I was disheartened to learn that you feel our property overall has been steadily declining. Though we completed a major... More 

New Jersey
Level Contributor
1 review
1 of 5 stars Reviewed 2 weeks ago

Woke up in morning to insects in bed, shower controls that were broken and no sugar with the coffee maker. We left as soon as we could and washed all clothing before going back into our house. Hilton credited us back for 5000 or the 30,000 miles it cost us in points. Not nearly enough. We hate bugs.NOT RECOOMENDED

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear David G., We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been... More 

Westborough, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Very warm in room ... thermostat said 64 but it was no where close to that; Also elevators very slow and hot. Only got coffee free for breakfast, otherwise had to pay a ridiculous fee; No fridge in room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Abram G, Thank you for taking the time to share your recent experience with our team and for your feedback about the air conditioning problems you encountered in your room and elevators. We’ve worked with maintenance to fix the issue, but we’re very sorry that it wasn't resolved sooner. As well, I regret that you were unaware there would... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

great place to stay, had a wonderful time with family and the hotel was extremely helpful with everything that we needed. They deserve 10 stars if that was an rating but they are a very friendly and courtesy.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Julia S., Thank you for taking the time to share your recent experience with our staff. I am thrilled you enjoyed your stay with our property and we look forward to welcoming you and your family back in the future! Sincerely, Melissa C. Front Desk Supervisor More 

Argyle, United States
1 review
5 of 5 stars Reviewed May 21, 2015

The hotel and staff are top tier! This is the place to stay if you need to stop in this area as they will exceed your highest expectations! We arrived earlier than expected and the staff allowed us to check in. This is extremely helpful when you are traveling with little ones. The indoor pool/gym area was very clean and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Juan G., Thank you for taking the time to share your recent experience with our team at the Doubletree by Hilton Boston-Westborough! On behalf of our staff, please accept my sincerest thanks for your wonderful comments about our property and staff. It will be my pleasure to share your feedback with our team and we look forward to welcoming... More 

Los Angeles, California, United States
Level Contributor
91 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed May 19, 2015

We called the hotel prior to arriving at 11am to see if we could check in early as I was feeling very ill. Manal, the lovely girl at the front desk, was able to speak with the cleaning crew and arranged for an early check in, which was worth more than gold to us at that point. The room as... More 

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Brittany R., Thank you for taking the time to share such a wonderful review with our staff! I am thrilled to hear you were well taken care of during your stay with us. Thank you as well for your lovely comments about our Front Desk Agent, Manal - it will be my pleasure to share your feedback with her.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (5)
Viewed
Room/suite (4)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (12)
Viewed
Pool/beach area (3)
Viewed
Dining (6)
Viewed
Hotel & grounds (10)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay