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Doubletree Hotel Boston/Westborough

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5400 Computer Drive, Westborough, MA 01581
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Doubletree Hotel Boston/Westborough
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Doubletree Hotel Boston/Westborough
Doubletree Hotel Boston/Westborough
Doubletree Hotel Boston/Westborough
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447 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (447)
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Abingdon, Maryland
Level Contributor
192 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed for business one night. Property is just off highway with easy on/off access. I checked in during the early evening and front of the building parking was full so I had to park in the rear. At check-in I received my warm cookie and breakfast coupon. It is an older property which was reflected in the small musty... More 

Was this review helpful? Yes
Lakeville, United States
3 of 5 stars Reviewed 3 days ago NEW

The room smelled musty and carpet between beds was damp. The attempt to fix was open the windows which did not correct the problem. The maintenance person was nice, but front desk clerk was average and left us feeling like he didn't care.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Northborough, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Convenient location for the Metro West area. Good hotel, friendly staff. Was there multiple days, staff remembered my breakfast choices and arrived promptly with breakfast beverages. Hotel was quiet at night, did not hear other customers in halls or opening/closing of other hotel rooms late at night. Kids loved the pool, which was indoors, so no need to worry about... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Valeriemrs B., Thank you so much for staying with us at the Doubletree by Hilton Westborough. We are so happy to hear about your last stay with us. We are excited about your experience with our staff and the different amenities that we have on property. We hope you stay with us again so you have another great visit... More 

Annapolis, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed this past weekend with my husband (wounded veteran) and our two children as we were up there visiting family. We reserved the room for the weekend using the Military 10% discount off of Bed & Breakfast per the following found on the Hilton Website: "Save 10% on bed and breakfast rates for active and retired military service members, spouses... More 

Was this review helpful? Yes 1
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Brittany G., I am very sorry to hear about your past experience with us at the Doubletree by Hilton Westborough. I assure you that this is not typical of our front desk staff and I sincerely apologize for their behavior. I want to thank your husband for his service and you should have got the breakfast coupons, without a... More 

New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Two very poor experiences: 1. The sheets were not clean upon arrival. 2. I left a dress behind after I checked out and when I called 5 hours later to retrieve it, neither housekeeping nor lost&found had it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Kiran C., I am truly sorry to hear about your past experience at the Doubletree by Hilton Westborough. I am going to share your review with housekeeping and management and I assure you that this is not typical of our property. Please accept my apologies and I hope you stay with us again so we can make it right... More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was excellent and the staff couldn't have been nicer or more accommodating. They greet you with a warm cookie which sets the tone for your entire stay. Each afternoon I would come back from training and my room was impeccable. The food in the restaurant was as good as any food that I had during my entire trip.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Jennifer T., Thank you so much for your outstanding review of Doubletree by Hilton Westborough. We are so happy to hear about your positive experience with us. The cookie is always a great way to welcome someone for their stay. We are so happy to hear that your room was impeccable everyday that you came back. We are happy... More 

Cleona, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our extended family, 10 adults and kids, traveled to the Boston area to attend another family members baby shower. The facility was just great with all areas very clean. The kids appreciated the indoor pool especially on Sunday night when it was like having a private pool. Would highly recommend this facility.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Gerald K., Thank you for your review of Doubletree by Hilton Westborough. That was an exciting adventure that you had to come to our property. I am so happy to hear that you had a great time and that you were very happy with your stay. We were really happy to have you and we hope you stay with... More 

Phoenix, Arizona
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

bathrooms small, limited counterspace. had to go to 3 rooms until they got it right, check in was ok, bar area person was very accommodating. large lobby area. looked nice until I got to the OLD rooms

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Jpopeaz, Thank you so much for your review at the Doubletree by Hilton Westborough. I am very sorry to hear about your past experience with us. This is not typical of our property, so I hope to see you stay with us so we can help make it right. Thank you for your review and I will be sharing... More 

Tampa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed for business. You could hear everything going on in neighboring meeting rooms. AC wasn't working in small meeting room. The wait stuff during lunch was exceptionally rude. Rooms had a persistent musty odor. Internet access was terrible.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Morgan D., Thank you so much for your feedback about our property. We am very sorry to hear about your experience. We assure you that this is not typical for our property. I will be sharing your feedback with management. Thank you again for your review. We hope you will consider staying with us the next time you return... More 

Falmouth, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 25, 2015

My first choice when traveling is staying at a Hilton hotel and since Doubletree is part of their family I figured I would try them out. For this purpose of this review I stayed for 3 days and two nights. When I arrived I was greeted by the staff who were very polite. I received my key and went to... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Craig M., Thank you for taking your time to share a review with Doubletree by Hilton Westborough. I am happy to hear the staff treated you respectfully and that you were pleased by our property. Thank you for your feedback, we will take your thoughts into consideration. We are happy to hear that it was a convenient trip for... More 

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