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Doubletree Hotel Boston/Westborough

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5400 Computer Drive, Westborough, MA 01581
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1 room 1 guest
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Doubletree Hotel Boston\/Westborough
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452 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Jarfalla, Sweden
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel has everything I need on a business trip, a gym that even though it is small has what I think is necessary for a traveler. The pool is OK and the Hot Tub great to relax in after a day in the office. Bar and Restaurant is inviting and you can always meet someone there. Food good and... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Hubba B., Thank you for your recent stay with us at the Doubletree by Hilton Westborough. We are happy to hear that you had a great stay with us for your business traveling. The hot tub is a great place to relax after work, so we are happy that you had a chance to relax in our hot tub.... More 

Buffalo, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and accommodating. It is a good value, however the rooms are a little outdated/cramped. I was staying for several days in this hotel and would have appreciated if they offered suites with a kitchenette.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Lyndsay T., Thank you so much for your review of the Doubletree by Hilton Westborough. We are happy to hear that the staff was friendly and accommodating. We are looking forward to our upcoming renovations that are coming up soon. Thank you so much for your review and we look forward to your next stay with us. Sincerely, Kerry... More 

Rochester, NY
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked a room at this place as Westborough is convenient to I-495 and about halfway between Maine and my home. Service was friendly and prompt at both Front Desk and Bar. We asked for a crib and received one fast. I was a bit disappointed to see a pack and play, not a full crib I've used at other Doubletrees,... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear jb347, Thank you so much for your review of the Doubletree by Hilton Westborough. We are happy to hear that your visit with us was convenient. Also, we are happy to hear that our service was friendly and prompt because that is what we strive for at the Doubletree by Hilton Westborough. We didn't like to hear that you... More 

Fajardo, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

It was my first stayed at this Hotel. I strongly reccomended for business due the quiet abd relax atmosphere. Rooms are very clean with an excellent housekeeping. Front desk personnel taking care of me in every detail.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Jose D., Thank you so much for your review at the Doubletree by Hilton Westborough. We are so happy to hear that your first stay was great with us. We are also ecstatic to hear that your business stay was quiet and relaxed due to the atmosphere at our property. It's also great to hear that housekeeping was excellent... More 

Pottersville, NY
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room air conditioner was of average noise level but apparently needs to be cleaned and charged with Freon. The room had a musty smell. I made mention of the problem at the front desk in the morning. Their response was just to lower the temperature in the room. Sitting at the desk next to a AC unit set at... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear deLivron, Thank you so much for your review of Doubletree by Hilton Westborough. We are so happy to hear that breakfast was up to your standards and you were very pleased with your omelet. Come again, so you can enjoy another omelet at our property. Even though you had a great breakfast experience, we are sorry to hear the... More 

Abingdon, Maryland
Level Contributor
198 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed July 30, 2015

I stayed for business one night. Property is just off highway with easy on/off access. I checked in during the early evening and front of the building parking was full so I had to park in the rear. At check-in I received my warm cookie and breakfast coupon. It is an older property which was reflected in the small musty... More 

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear ladyinmaryland, Thank you so much for your review of the Doubletree by Hilton Westborough. I am very sorry to hear that your experience with us was just okay. Even though you were not satisfied with the room itself, we are happy to hear that our staff made up for it. We are also happy to hear that you had... More 

Lakeville, United States
1 review
3 of 5 stars Reviewed July 30, 2015

The room smelled musty and carpet between beds was damp. The attempt to fix was open the windows which did not correct the problem. The maintenance person was nice, but front desk clerk was average and left us feeling like he didn't care.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Cheryl P., Thank you so much for your review of the Doubletree by Hilton Westborough. I am very sorry to hear about your past experience. We are happy to hear that our maintenance staff made you feel comfortable and I am going to forward that along to the engineering department. I am sorry that the front desk staff acted... More 

Northborough, United States
1 review
4 of 5 stars Reviewed July 27, 2015

Convenient location for the Metro West area. Good hotel, friendly staff. Was there multiple days, staff remembered my breakfast choices and arrived promptly with breakfast beverages. Hotel was quiet at night, did not hear other customers in halls or opening/closing of other hotel rooms late at night. Kids loved the pool, which was indoors, so no need to worry about... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Valeriemrs B., Thank you so much for staying with us at the Doubletree by Hilton Westborough. We are so happy to hear about your last stay with us. We are excited about your experience with our staff and the different amenities that we have on property. We hope you stay with us again so you have another great visit... More 

Annapolis, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 20, 2015

Stayed this past weekend with my husband (wounded veteran) and our two children as we were up there visiting family. We reserved the room for the weekend using the Military 10% discount off of Bed & Breakfast per the following found on the Hilton Website: "Save 10% on bed and breakfast rates for active and retired military service members, spouses... More 

Was this review helpful? Yes 1
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Brittany G., I am very sorry to hear about your past experience with us at the Doubletree by Hilton Westborough. I assure you that this is not typical of our front desk staff and I sincerely apologize for their behavior. I want to thank your husband for his service and you should have got the breakfast coupons, without a... More 

New Jersey, United States
1 review
1 of 5 stars Reviewed July 20, 2015

Two very poor experiences: 1. The sheets were not clean upon arrival. 2. I left a dress behind after I checked out and when I called 5 hours later to retrieve it, neither housekeeping nor lost&found had it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Kiran C., I am truly sorry to hear about your past experience at the Doubletree by Hilton Westborough. I am going to share your review with housekeeping and management and I assure you that this is not typical of our property. Please accept my apologies and I hope you stay with us again so we can make it right... More 

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