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All 8 Westborough hotels

Doubletree Hotel Boston/Westborough

3.5 of 5 Hotel   |   5400 Computer Drive, Westborough, MA 01581
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Doubletree Hotel Boston/Westborough
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75%
Ranked #2 of 8 hotels in Westborough
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
John C Buffalo
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  • Reviews (312)
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312 people have reviewed this hotel

Traveler rating
    106
    127
    55
    18
    6
See reviews for
84
33
23
153
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
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English first
Buffalo
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Overall a good hotel for the price paid. Great location and the food and beverage staff did a fantastic job. Very friendly and accommodating. Only draw back was the smell on the first floor. I am guessing we were in an old smoking room that has not had a renovation.

Review collected in partnership with DoubleTree by Hilton

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Valley Stream, NY
1 review
4 of 5 stars Reviewed 2 days ago NEW

I had a clean room and service was very good. Check in was good and the cookie was great, it is a good 3.5 -4 star hotel-very good value. I would definitely return. The Hilton hotel group is excellent and provides choices at all levels I felt management was excellent

Review collected in partnership with DoubleTree by Hilton

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snellville, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I complained about the smell of the bath rooms and asked that they clean better or move me . When i got back the next day my room had not been touched. They gladly moved me to another room which was musky because AC was not run down. Once it got coolk in there the bathroom smeeled the same. I... More

Review collected in partnership with DoubleTree by Hilton

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Senior Contributor
33 reviews 33 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I arrived a day too early, but got treated like a king. My room was not ready, but without any problem I got upgraded to a bigger room. Friendly service and a great room - what more can one ask for. This is my first visit - so be on the watch out for more reviews later this week

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Tipp City, United States
1 review
3 of 5 stars Reviewed 1 week ago

While hotel staff were very good, the overall apperance of the hotel is somewhat dated with poor room lighting, electrical fixtures not working and depressing decor. The hotel is in need of refreshing but the overall stay was good due to the staff and restaurant/bar facilities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for your candid review of our hotel. We value your comments as we strive to continually improve our guest's experience. I am pleased to know that you enjoyed your experience in our restaurant and that our staff made your stay enjoyable. We hope to welcome you back again in the future. Regards, Sharon Keeler More

1 review
4 of 5 stars Reviewed 1 week ago

This is a fine hotel if you are staying in the neighbourhood for business. Comfortable and clean and has a pretty good bar area. It can be a little busy if they are hosting an event in the evening though.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for your kind review of our hotel. I am so happy that you enjoyed your stay. We hope to welcome you back soon. Sharon Keeler More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

I think it's a perfectly adequate business or leisure hotel but it was sold-out by the major convention that I was intending and somewhat under-staffed to handle it. No catastrophes, just several things that fell through the cracks. One banquet meal was awful, the other was quite good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to write a review of our hotel. Your comments have been reviewed with the appropriate staff members so that we may continually improve our level of service. We hope that the next time you’re in the area, you’ll visit us again and experience the level of customer service that you expect and deserve. Regards,... More

NYC, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Pleasant room; good cleaning staff; good cookies. Although breakfast was included, the reservation desk never provided breakfast coupons. When I did stop to have breakfast on my last day, the wait staff needed to check 3 times before the desk acknowledged that I was entitled to breakfast.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you so much for taking the time to write a review of our hotel. I am so glad to know that you enjoyed your accommodations and the cookies upon arrival. We hope to welcome you back soon. Sharon Keeler More

Columbus, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Watch out the staff. And if you have to use Priceline to book the reservation, avoid this location anyway you can, because they will discriminate you. I dined at the restaurant, the food could be tasty, except, you need to pay attention to the freshness of salad if you order one.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for sharing this feedback on your recent stay with us. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience moving forward. We hope you will return to stay with us the next time you are in town so we may better demonstrate how... More

Davison, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This property is conveniently located to I495 & I90 and plenty of places to eat. The cookies for the day were chocolate chip-walnut and were warm and delicious. In an era of free high-speed wifi Double Tree offers either a high-speed pay for service or a low speed only good for checking email seems quite archaic. On the good side,... More

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for your review of our hotel. I am so pleased that you enjoyed the hotel's convenient location, the comfort of your guest room, and the warm cookie upon arrival. We hope to welcome you back on your next trip to the area. Sharon Keeler More

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Additional Information about Doubletree Hotel Boston/Westborough

Address: 5400 Computer Drive, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
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Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree

39 photos of this hotel

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Room/suite (9)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
223

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