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Doubletree Hotel Boston/Westborough

3.5 of 5 5400 Computer Drive, Westborough, MA 01581
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Certificate of Excellence 2014
Doubletree Hotel Boston/Westborough
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Doubletree Hotel Boston/Westborough
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349 reviews from our community

Traveler rating
    117
    142
    63
    20
    7
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95
34
24
174
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Worth, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Our experience at this DoubleTree was good except for the on-site restaurant. We sat ourselves at the mostly-empty restaurant (no hostess on duty) and then waited for nearly 15 minutes for someone to acknowledge our presence. No one did. We walked out and complained to the front desk, where our room number was taken. We thought we would receive an... More

Review collected in partnership with DoubleTree by Hilton

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Clark, New Jersey
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Buffet breakfast was lukewarm. Tables in the dining room were not cleared, so we were asked to sit in the outer dining area. This normally wouldn't be a problem, but the long walk to the buffet was very hard for my elderly parents. We returned to our room at 3:30 to find that it hadn't been cleaned. The desk clerk... More

Review collected in partnership with DoubleTree by Hilton

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Tampa, Florida
Contributor
19 reviews 19 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel is 10 minutes west of Framingham. There is a hotel restaurant and bar. Breakfast is good and includes a chef who does made to order eggs. Free coffee in the morning by the breakfast dining area.

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Chris E, Thank you for taking the time to review our property, we're thrilled to be your choice of hotel in the Westborough area. It was our pleasure to accommodate you and we hope to see you in your future travels! Sincerely, Melissa C. Front Desk Supervisor More

Woodbury, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This Double Tree hotel was good but the hotel needed updating. Room was a little too dark as well. Very nice buffet Breakfast and was well worth the $10 upgrade that I paid when making my reservations. Staff was very friendly and cordial.

Review collected in partnership with DoubleTree by Hilton

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Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Michael P, Thank you very much for taking the time to write a review and share your recent experience with us. We are currently undergoing renovations to our lobby, banquet rooms, and Regatta Bar and Grille. We hope you choose to stay with us again and let us know what you think of the new look! It was our... More

1 review
5 of 5 stars Reviewed 1 week ago

Excellant stay for excellant pay rooms were clean and comfortable service was excellant right from the front desk to the service cleaning crew. you wil not be disappointed. spend the money and your enjoy every bit of your stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear 221michealg, Thank you for taking the time to share your review with us. We're thrilled to hear you enjoyed each part of your stay at the Doubletree by Hilton Boston-Westborough! We hope you visit with us again soon so we may continue to exceed your every expectation! Sincerely, Melissa C. Front Desk Supervisor More

Pittsburgh, Pennsylvania
Top Contributor
76 reviews 76 reviews
37 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is obviously older and was about to start a renovation in the lobby. What they were able to control was good - the service was great and the room was clean. What they couldn't control was the very worn mattress and the fuzzy cable. The cable was actually terrible, making some channels unwatchable. Overall, it was an average... More

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Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear swandive208, Thank you for taking the time to share your experience with our team. I apologize that we failed to go above and beyond your expectations of what a Doubletree should be. We will be undergoing several renovations in the coming months and truly hope you return and stay with us again during your next trip to the area.... More

Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

SEIU 888 had its convention this past weekend. The suites were big and extra clean. The conference room accommodated all of the union members. Christian set up the conference room on Friday night and helped us with extra candies and glasses to be placed on each table. He was very pleasant and helpful. The manager and the food service team... More

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear GaMenH, Thank you so much for taking the time to share your recent experience with us! We're thrilled to hear you enjoyed your stay with us and found that our banquet services met your needs. With over 10,000 sq ft of banquet space and a phenomenal catering staff, the Doubletree by Hilton Boston-Westborough strives to go above and beyond... More

Westborough, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

There are a few issues that disappointed me on this repeat stay at this hotel. Little things: no paper and a pen with no ink well-just an empty plastic sleeve; poor TV reception. Bigger things: the standing lamp light bulb was hanging by its wires; no maid service after the first night (left my room at 1pm) -BR needed towels,... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Susan M, Thank you for taking the time to bring this to our attention. Guest satisfaction is our #1 priority and the comments you provided us with will allow us to make the necessary changes needed to improve the quality of stay for each of our guests. Please accept my apologies regarding the situations you incurred both in your... More

New York, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at your hotel. This was very important, as my experience with the business aspect of my trip was not good. (Nothing connected to the hotel.) I wish to make special mention of two things: The excellent breakfast service, and the service of you r driver, Jamie. Both were beyond exceptional!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Anthony H, Thank you for taking a moment to share your recent experience with us, we greatly appreciate your feedback! Though I'm sorry to hear that the business aspect of your trip wasn't entirely satisfying, we are thrilled that you found your accommodations pleasant and enjoyable. We hope to see you again in the future! Sincerely, Melissa C. Front... More

Patchogue, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Need fridge's and microwaves in rooms! But it was a very pleasant stay. The pool area is very well kept. The paint on the doors and halls of room areas should be redone. Also the carpets need to be updated along with the curtains in the hallways! But I did have a very good stay! The people who work in... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melissa C, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Susan K, Thank you very much for taking the time to review our property and for sharing your suggestions with us. I'm pleased to hear you found our staff accommodating to you during your stay. We will be undergoing several renovations in the coming months and hope you will visit with us again to enjoy the new atmosphere! Sincerely,... More

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Additional Information about Doubletree Hotel Boston/Westborough

Address: 5400 Computer Drive, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
Number of rooms: 223
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Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree

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