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Doubletree Hotel Boston/Westborough

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5400 Computer Drive, Westborough, MA 01581
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Doubletree Hotel Boston\/Westborough
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484 Reviews from our TripAdvisor Community

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Hampshire
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is ideally suited for business visitors and provides everything you need including a warm cookie when you check in. Rooms were clean, comfortable & functional, bed was very comfortable. Breakfast was served buffet style although waiter service was available huge range of choice and all tasted fresh & hot. Evening restaurant had really nice food although service was a... More 

Helpful?
Thank rugger_rats
Casper, Wyoming
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff at the Doubletree Hotel were great. Front desk to server to housekeeping found a smile for each interaction I had with them. I called and spoke with the 3rd shift front desk and she was even SPOT ON with her ability to serve and provide excellent customer service. The rooms could have been cleaner- I am ANTI ever... More 

Helpful?
Thank Cross C
Marlborough, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed overnight on a Sunday at this hotel just before the snow hit. They welcomed us with a smile and warm cookies which were promptly gobbled up by my hungry 9 year old. The room was spacious and clean even with somewhat older furnishings, but the beds were brand new and with the crisp linens were an absolutely divine... More 

Helpful?
Thank rparker2016
London, England
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here in November 2015 for 5 nights on business and the hotel has everything you need for such a trip. I got a free cookie on arrival and the bar area is vibrant, with several TV screens (so you don't miss the big game!), and a decent menu for bar food, including excellent clam chowder. The room was... More 

Helpful?
Thank SiThompson
Plymouth, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

To fight traffic after a long day at work arrive in the dark and cold at my Hotel destination and be greeted with a big smile and a WARM chocolate cookie? Can't be beat. Room was ready, check in took less than a minute. Food and Service was great. Room was clean, great towels and COMFORTABLE beds and bedding! I'll... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Luann F
Westborough, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Good place. Clean rooms. Tub a little off color and small bathroom but it did have a nice vanity. Pool is smaller but deep and very clean. There was a lifeguard which was a little offputting but overall a good experience. Crazy but I have come to enjoy that warm cookie. Gimmicky but I like it.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alex M
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Alex M., Thank you for your recent review at the Doubletree by Hilton Westborough. We are happy to hear that your enjoyed the property including our rooms. Although, we are sorry to hear that the tub was a little off color and that the bathroom was small. We are happy that you enjoyed the cookie and there will always... More 

Plantsville, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

After a really horrible day I stopped to see if there was a room available at the Hilton-Double Tree. It's the best thing I did all day. The girls at the front desk were wonderful. So helpful and very sweet. Will definitely stay here again when in the area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracey C
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Tracey C., Thank you for your recent stay with us at the Doubletree by Hilton Westborough. We are happy to hear you had a great experience here. We are sorry to hear that you had a horrible day, but that your day got better after you stopped here to stay for the night. We look forward to your next... More 

MAYNARD
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015

I had never stayed at a Double Tree hotel before and was not expecting the beauty of the hotel, and being Christmas Day I fell in love with the atmosphere I was immediately welcomed by the staff and loved the set up of the room and all it offered. my son and I ate at the restaurant as not much... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank VALERIE W
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Valerie W, Thank you for your review of the Doubletree by Hilton Westborough. We are happy to hear that your experience was a good surprise. We are happy that you were immediately welcomed by our staff and that was a great first impression for you. It was nice to hear that you enjoyed the restaurant and the hot tub.... More 

Medina, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015

Nice hotel, fabulous staff. There was a mix up with my bill and the desk staff cleared it up very quickly. The breakfast was really, really good. The cook makes really good omelets. Nice beds, quiet rooms. All I could ask for in a business trip hotel.

Helpful?
Thank Jay_Harbath
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Jay_Harbath, Thank you for your recent stay at the Doubletree by Hilton Westborough. We appreciate your review about our property and our staff. We are happy that our hotel was accommodating for your business trip. Thank you for the great review of the breakfast including the omelet station. We look forward to your next stay with us. See you... More 

orlando, United States
1 review
3 of 5 stars Reviewed December 23, 2015

The room was so far from the elevator I had to stop and rest before I got to it. A courtesy wheel chair would have helped. It was as if you had to ask for anything, rather than them asking you if you had special needs.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard J
Kerry P, Front Office Manager at Doubletree Hotel Boston/Westborough, responded to this review

Dear Richard J., Thank you for your recent review of the Doubletree by Hilton Westborough. We are sorry to hear that your stay with us was not up to your standards. We promise that is not typical of our property. We hope you stay with us again, so we can exceed your expectations. We want to make it up to... More 

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