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All 8 Westborough hotels

Doubletree Hotel Boston/Westborough

3.5 of 5 Hotel   |   5400 Computer Drive, Westborough, MA 01581
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76%
Ranked #2 of 8 hotels in Westborough
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Norjean New Hartford, New York
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263 people have reviewed this hotel

Traveler rating
    95
    104
    45
    14
    5
See reviews for
69
28
21
128
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
New Hartford, New York
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this property through Hotwire. Quite pleasant and accommodating staff, clean facility, great pool and fitness area. Convenient location to Worcester - our place for visit - and Boston area. would recommend to others and stay again.

Review collected in partnership with DoubleTree by Hilton

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Norwell, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Pleasant and courteous staff. Clean room and comfortable beds and pillows. Pool area was warm and inviting. Only improvement needed was the breakfast which was just plain and without much taste. Otherwise I would recommend anyone to stay there. Good location and plenty of parking.

Review collected in partnership with DoubleTree by Hilton

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Stamford, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stay at this hotel for business at least 25 nights annually. On 4/6, my colleague and I wanted to watch the NCAA Men's final game, but had a business dinner conflict. Willy saved two seats for us at the bar directly in front of the TV. We arrived just in time for tip-off and had perfect front row seats.... More

Review collected in partnership with DoubleTree by Hilton

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Brookline, Massachusetts
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is dated. The carpet is buckled in many places. The lobby furniture makes you feel like you are in a bad Alice and Wonderland movie. Front desk staff is hit or miss. Breakfast is your general hotel breakfast with powdered eggs, bland fruit, yogurt and cereal. Good thing it was included in our stay. Beds are comfortable and... More

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Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to post a review regarding your stay at our hotel. In reading the review I was saddened to see that you did not completely enjoy your stay. Please accept our sincerest apologies. We take our guests’ feedback seriously, and your comments have been shared with the appropriate staff members as we continually strive to... More

Cranleigh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Fairly average experience for this type of hotel. This is definitely not a $200 hotel but functions as a convenient stopover on a business trip. I like the Doubletree brand but there's nothing outstanding about this location so it's a 3 out of 5 this time.

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Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to write a review of our hotel. Our goal is to provide all of our guests with an exceptional stay and I am sorry to hear that we did not achieve these goals during your recent visit. Your comments have been shared with the appropriate staff members as we are always striving to improve... More

Westborough, United States
1 review
5 of 5 stars Reviewed 1 week ago

Incredible story. Upon my last stay, I left a business book in my room that was very special. It was a gift from my son with a very special inscription inside. I called when I arrived home and left a message with the person in lost & found but never received a response. A couple weeks later I returned for... More

Review collected in partnership with DoubleTree by Hilton

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Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you so much for the wonderful review of our hotel and thank you for acknowledging our staff members who helped to make your stay special. It is our goal to ensure that all of our guests have an exceptional stay and I am happy to hear that we succeeded. We hope to welcome you back soon. Sharon More

Westborough, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I called Front desk 3 times and all three times, I was asked to wait 20 minutes and assured technician is on his way. During my 1 hour 30 minute wait, I saw no one attending to the issue and returned to my room without unwinding in the hot tub.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to write a review of our hotel. As I read your review, I was saddened to learn that you did not have a completely enjoyable experience. While it is never pleasant to hear negative feedback, it is important to us so that we may continue to improve our guests' experience. We take your comments... More

Laguna Hills
1 review
4 of 5 stars Reviewed 2 weeks ago

Room and beds were comfortable and staff was helpful. There was, however, no refrigerator in the room and the only microwave was in the lobby. No breakfast was included and there are no shops or markets within easy walking distance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to write a review of our hotel. I am delighted to hear that you found our rooms to be comfortable and our staff to be helpful. We hope to welcome you back soon. Sharon More

Westboro, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms were very clean. Staff was extremely friendly and were helpful with many request (I was part of a bridal party getting ready at the hotel and we were slightly needy) The fresh baked warmed cookies at the front desk were a bonus too! Breakfast buffet was lovely

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you so much for the lovely review of our hotel. We strive to ensure that all of our guests have an exceptional stay, and I am pleased to know that this was the case. It was truly our pleasure to serve you and we look forward to seeing again soon. Sharon More

Gulf Breeze, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Required to stay at this property on business. Staff is friendly and seem to really care. Had problems with my phones - both of them. Reported it to the front desk the next morning (as I couldn't call them, you see) and it was promptly taken care of that day while I was out. Phones were working fine when I... More

Was this review helpful? Yes
Sharon K, Manager at Doubletree Hotel Boston/Westborough, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the inconvenience caused by the telephone not working, but I am pleased to know that this was resolved to your satisfaction during your stay. We hope to welcome you back to the hotel soon. Sharon More

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Additional Information about Doubletree Hotel Boston/Westborough

Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree
Address: 5400 Computer Drive, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Westborough
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
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