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Extended Stay America - Boston - Westborough - Computer Dr.

2.5 of 5
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1800 Computer Drive, Westborough, MA 01581 (Formerly Extended Stay Deluxe)
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Extended Stay America - Boston - Westborough - Computer Dr.
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Ranked #8 of 9 Hotels in Westborough
A recent review
4 of 5 stars Reviewed November 30, 2014
Jana S Bentonville, Arkansas
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22 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bentonville, Arkansas
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed here twice in a row. Convenient location. Decent service. Rooms are clean and offer fairly good privacy. COmplaints are attended to promptly. Breakfast is slim, as usual (grab and go) - wish we could have some more choices, even if dry. Coffee is great.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you found the location of our hotel to be convenient and that your room was clean and private. Still, I do apologize that you found our grab-and-go breakfast to be lacking. Your feedback on this matter will be useful... More 

Philadelphia, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2014

My issues were the cleanliness and no closet space to hang clothes in. The dishes were dirty and had to be washed. There was one plate, bowl, mug, two sets of silverware and the drawers for cutlery and dishes were dirty. The closet had no hangers, a bar to hang things from 1 inch from closet ceiling. I am 5'2... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the staff are much appreciated; yet, I was disheartened to read about the condition of your dishware. I discussed your comments with the team, and we are reviewing our cleanliness procedures with the dishware to ensure that your experience... More 

Central Jersey
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 3, 2014

Spent the night, but would not be my choice next time. The room is comfortable, but the bed was hard as a rock. Now when you check in you have to tell the front desk (which I wasn't told) what "Basic Essential" you need in your room. There is no ice bucket, no coffee maker, not even cups in the... More 

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Falls Church, Virginia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 18, 2014

I have a serious issue with the quality of cleanliness. The room with king bed and sofa sleeper costed about about $109 for longer stay , but the quality of cleanliness was low. Managers were good (particularly , I think a Lady called Lucy) . She accomodated wherever she could to provide clean bedsheet, blanket etc. The carpets were wornout... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for providing us with details about your stay. We sincerely apologize that we were unable to provide the additional cleaning services that you requested. Your comments were reviewed by our staff, and we are working to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. If you have... More 

New Jersey, USA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 15, 2014

First off, the hotel comped us for the entire price of the one night stay which was clearly helpful. The staff was very helpful, but I would go somewhere else next time. The elevators and hallway painted a bad picture of what type of cleanliness the hotel would have. The room was musty smelling and the hallways were worse. The... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies for cleanliness issues that you mentioned. Your comments were reviewed by our staff, and we will be doing additional training and hiring more staff members to make sure your experience is not repeated. We are grateful for the feedback you provided so we are able... More 

Avon Lake
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed August 8, 2014 via mobile

We arrived to find a smaller than average room. The room was not very clean and was next to the noisy elevator shaft. The bed was rock hard and made noise every time I moved. We picked this location because of the outdoor pool. However, it was clearly not heated and was freezing. I will not stay here again.

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I really appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing cleanliness standards with our housekeeping staff to prevent this from happening again. As well, I apologize that you found your bed to... More 

Warminster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

Walk into the lobby and the rugs are still dirty and covered with oats from breakfast. The bathroom is the lobby is dirty and disgusting. The room smelled like it hasn't been properly cleaned is months. The microwave door was rusty. We asked for another microwave and the lady at reception didn't even apologized for the condition of the room.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The conditions of the lobby and your room that you described are unacceptable. Please accept our apologies. We will be re-training our housekeeping staff to ensure our entire hotel is cleaned to our standards every day. We are grateful for the feedback you provided... More 

Sofia, Bulgaria
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2014

I been in this hotel for a week. Generally I think that the americans hotels are overpriced.This one too.Good think was : smiling people, fast service,clean room, Bad part is: wi-fi is existing but as I understand it was not free, as I expect.The american style breakfast ( brown water and something else .It's not my dream definitely.Otherwise I like... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Christo - Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your clean, comfortable room and that our staff provided you with friendly service; however, we are sorry that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests... More 

1 review
3 of 5 stars Reviewed July 6, 2014

This was an average stay, however hopefully it will make improvements and next time will be better. The room needs to be professionally cleaned and the furniture cleaned and fixed properly. The pricing at should be clarified at reservation. It was quiet and the have great service response time

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our property was quiet for you and that your needs were met with quick customer service; however, we do apologize that the cleanliness and condition of your room did not meet expectations. I will be meeting with my staff to review our cleanliness standards and... More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

There are three ESA properties in Westborough, within a stone's throw of each other, and I have stayed at all three, first time at this location. I travel extensively, and am in an ESA, somewhere in the country, almost nightly. These three are among the top of the dozens and dozens I have stayed in. All deserve a ranking of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our great staff, your spacious room and the cleanliness of our hotel. I will be sure to share your kind remarks with our team. Thank you for continuing to choose Extended Stay America. We hope to see you again soon. More 

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