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Extended Stay America - Boston - Westborough - Computer Dr.

2.5 of 5
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1800 Computer Drive, Westborough, MA 01581 (Formerly Extended Stay Deluxe)
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Extended Stay America - Boston - Westborough - Computer Dr.
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Ranked #6 of 9 Hotels in Westborough
A recent review
4 of 5 stars reviewed 5 days ago
Ellen P Concord, New Hampshire
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29 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Concord, New Hampshire
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here 2 separate weeks. The 1st time everything was great. Room was larger than expected, seemed very clean, AC worked well, wifi was strong. The second time, I noticed a few hairs in the tub/sink area, the room smelled a little sour, and the shower did not drain well. However, it was still a very comfortable stay at... More 

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Norwood ma, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great pool area and great grilling area .Nice sized room and well stocked kitchen including full sized fridge.Quiet parking off the main highway and easy access to all the major highways.Nice clean inhouse laundry facilities.

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York, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

people were very friendly at the desk and helped me anything I needed. The room was more than what I expected, very nice. Amenities was what I needed and the location was great. The girl at the desk was very friendly and made sure I had what ever I might need. I believe her name was Heather. I can't comment... More 

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Ridgewood, New Jersey
2 reviews
5 of 5 stars Reviewed June 29, 2015

This hotel was very easy to get to from both local roads and the highway. I was surprised by how nicely the interior and exterior of the hotel were maintained. I normally stay at Marriotts, but they were all booked in the area, so tried Extended Stay. My room was very clean and quiet. The employees were helpful and accommodating.... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad to hear that you were pleased with our location, our wonderful staff and our hotel overall. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should... More 

Bolton, Massachusetts
1 review
3 of 5 stars Reviewed June 24, 2015

Front desk associates were excellent.Website very cumbersome and unfriendly.Asked to have a leak fixed in my room at leat 4 times during stay-still leaking 30 days later.Cigarette butts by the hundreds by the exit doors.

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the customer service you received from our front desk staff; however, I apologize for the issues you experienced regarding the leak in your room. As well, I am sorry that this was not addressed in a timely... More 

Westborough, Massachusetts
1 review
1 of 5 stars Reviewed June 4, 2015

This is the worst hotel, I ever stayed in USA. This hotel sucks. In the middle of night water falls like waterfall from the bathroom ceiling. Service is horrible. Once a week room maintenance happens. That also is irregular. DO NOT STAY IN THIS HOTEL. Refer the pics attached

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Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 7, 2015

I had to stay in this hotel for more than 2 months since i had a temporal job near from the hotel address, even when the company paid for the hotel i really feel cheated. At the moment i arrived i realized that the cleanliness is not the best thing of this hotel, you can see how the rug in... More 

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Bentonville, Arkansas
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed here twice in a row. Convenient location. Decent service. Rooms are clean and offer fairly good privacy. COmplaints are attended to promptly. Breakfast is slim, as usual (grab and go) - wish we could have some more choices, even if dry. Coffee is great.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you found the location of our hotel to be convenient and that your room was clean and private. Still, I do apologize that you found our grab-and-go breakfast to be lacking. Your feedback on this matter will be useful... More 

Philadelphia, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 13, 2014

My issues were the cleanliness and no closet space to hang clothes in. The dishes were dirty and had to be washed. There was one plate, bowl, mug, two sets of silverware and the drawers for cutlery and dishes were dirty. The closet had no hangers, a bar to hang things from 1 inch from closet ceiling. I am 5'2... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the staff are much appreciated; yet, I was disheartened to read about the condition of your dishware. I discussed your comments with the team, and we are reviewing our cleanliness procedures with the dishware to ensure that your experience... More 

Central Jersey
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 3, 2014

Spent the night, but would not be my choice next time. The room is comfortable, but the bed was hard as a rock. Now when you check in you have to tell the front desk (which I wasn't told) what "Basic Essential" you need in your room. There is no ice bucket, no coffee maker, not even cups in the... More 

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