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All 8 Westborough hotels

Extended Stay America - Boston - Westborough - Computer Dr.

2.5 of 5 Hotel   |   1800 Computer Drive, Westborough, MA 01581 (Formerly Extended Stay Deluxe)
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Ranked #6 of 8 hotels in Westborough
A recent review
3 of 5 stars reviewed 4 days ago
soumitra d Falls Church, Virginia
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  • Reviews (59)
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59 people have reviewed this hotel

Traveler rating
    8
    21
    16
    7
    7
See reviews for
16
8
7
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Falls Church, Virginia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have a serious issue with the quality of cleanliness. The room with king bed and sofa sleeper costed about about $109 for longer stay , but the quality of cleanliness was low. Managers were good (particularly , I think a Lady called Lucy) . She accomodated wherever she could to provide clean bedsheet, blanket etc. The carpets were wornout... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for providing us with details about your stay. We sincerely apologize that we were unable to provide the additional cleaning services that you requested. Your comments were reviewed by our staff, and we are working to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. If you have... More

New Jersey, USA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

First off, the hotel comped us for the entire price of the one night stay which was clearly helpful. The staff was very helpful, but I would go somewhere else next time. The elevators and hallway painted a bad picture of what type of cleanliness the hotel would have. The room was musty smelling and the hallways were worse. The... More

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Avon Lake
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

We arrived to find a smaller than average room. The room was not very clean and was next to the noisy elevator shaft. The bed was rock hard and made noise every time I moved. We picked this location because of the outdoor pool. However, it was clearly not heated and was freezing. I will not stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I really appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing cleanliness standards with our housekeeping staff to prevent this from happening again. As well, I apologize that you found your bed to... More

Warminster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Walk into the lobby and the rugs are still dirty and covered with oats from breakfast. The bathroom is the lobby is dirty and disgusting. The room smelled like it hasn't been properly cleaned is months. The microwave door was rusty. We asked for another microwave and the lady at reception didn't even apologized for the condition of the room.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The conditions of the lobby and your room that you described are unacceptable. Please accept our apologies. We will be re-training our housekeeping staff to ensure our entire hotel is cleaned to our standards every day. We are grateful for the feedback you provided... More

Sofia, Bulgaria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I been in this hotel for a week. Generally I think that the americans hotels are overpriced.This one too.Good think was : smiling people, fast service,clean room, Bad part is: wi-fi is existing but as I understand it was not free, as I expect.The american style breakfast ( brown water and something else .It's not my dream definitely.Otherwise I like... More

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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Christo - Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your clean, comfortable room and that our staff provided you with friendly service; however, we are sorry that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests... More

1 review
3 of 5 stars Reviewed July 6, 2014

This was an average stay, however hopefully it will make improvements and next time will be better. The room needs to be professionally cleaned and the furniture cleaned and fixed properly. The pricing at should be clarified at reservation. It was quiet and the have great service response time

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our property was quiet for you and that your needs were met with quick customer service; however, we do apologize that the cleanliness and condition of your room did not meet expectations. I will be meeting with my staff to review our cleanliness standards and... More

Houston, Texas
2 reviews
5 of 5 stars Reviewed June 19, 2014

There are three ESA properties in Westborough, within a stone's throw of each other, and I have stayed at all three, first time at this location. I travel extensively, and am in an ESA, somewhere in the country, almost nightly. These three are among the top of the dozens and dozens I have stayed in. All deserve a ranking of... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our great staff, your spacious room and the cleanliness of our hotel. I will be sure to share your kind remarks with our team. Thank you for continuing to choose Extended Stay America. We hope to see you again soon. More

Briarcliff Manor, New York
1 review
1 of 5 stars Reviewed June 14, 2014

Absolutely HORRIBLE experience! I only stayed for one night but the service and the room was disgusting. So this hotel deserves ZERO stars. I am not too picky and just want a nice, clean room but was fairly disappointed. First, they gave me a smoking room which I did not request and after calling front desk to request for another... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the room didn't meet your expectation. Your comments were reviewed by the staff, and we will be addressing how we handle room situations such as yours during sold out nights to make sure your experience is not repeated. I am... More

1 review
3 of 5 stars Reviewed June 10, 2014

Booked ES for my parents stay in MA. Staff was great and took good care of them dispite fire alarms, cigarette smoke wafting into room, sleepers not prepped with mattress, busted water pipe and police going door to door.

Was this review helpful? Yes
Middlebury, Vermont
Top Contributor
72 reviews 72 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 15, 2014

I LOVED my room! I could happily have stayed for longer than the one night that I was there. After weeks of searching for a place to stay for a conference in a nearby hotel that was already full, I learned about this Extended Stay America. Not only was it half the price of the other hotel, but this Extended... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More

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Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Address: 1800 Computer Drive, Westborough, MA 01581 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Massachusetts > Westborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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