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All 18 West Springfield hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   106 Capital Drive, West Springfield, MA 01089
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A recent review
3 of 5 stars reviewed 2 weeks ago
NY_Michigander metro NYC
  • Reviews (90)
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90 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
metro NYC
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here when visiting a student at UMass Amherst. The hotels closer to the college were all booked. This wasn't a terrible drive - maybe 20 minutes or so. The positive was that we had a 2 room suite - so the college kid stayed on the pullout watching movies late, while the adults and younger siblings got to... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking some time to review your recent stay. I am so glad that our convenience to UMASS and the set up of the suite were positives for your stay. Your comments regarding the overall age of the suite is important to us as well. We are just about to begin a major renovation to the property. Upgrades... More

Meriden, Connecticut
1 review
5 of 5 stars Reviewed March 13, 2014 via mobile

I travel very frequent and usually spend most nights at a inn. But this Inn is amazing! I have seen other reviews for this Inn stating this Inn is not clean.. WRONG at least when I stayed! I stayed in the king non smoking suite with a fireplace. Every thing was clean and in order. No visible stains or dust... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your review. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to having you back again next month! Mark Henshaw General Manager More

BRATTLEBORO, VT
Top Contributor
65 reviews 65 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 8, 2014

No complaints. Bed was very comfortable, bathroom was clean, breakfast was nice. Property is right off I-91, very convenient. There is also a Five Guys and a On The Border mexican restaurant close by. There is no elevator, so let the desk know if you need a ground floor room.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive review. We are so happy that you enjoyed your stay with us and especially loved our Truly Yours bedding and breakfast. Your positive comments regarding our housekeeping will be shared with that department as well. I am also excited to inform you that we are just about to begin a major renovation. In... More

Selden, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2014

We stayed at this hotel for 2 nights in November. Although the hotel was clean and quiet, we had a bad experience when we left. Unfortunatly my wife left some jewelry, including a $600 watch, on the nightstand. We realized this about 1hr after we left. We immediatly called the hotel and spoke to the manager. He told us that... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Your comments regarding your stay are very important to us. I can assure you that we take a report of lost items very seriously. The security of our guests and their belongings have and will continue to be a focus of our staff and management. We will continue to evaluate our lost and found procedures to ensure the safety of... More

Middleboro
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 31, 2013 via mobile

Stayed one night 12/25 while traveling to northern Vermont. Checked in late, Marvin the desk manager was having Chinese food, he recommend it, saved us as we were very hungry and food was great. Had to stay in a suite , no elevator, and we had lots of packages to bring in. Room was comfortable but needs updating, patching of... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thomas, Thank you for posting your review here on TripAdvisor. We appreciate your feedback and will definitely use your comments to improve our facility. I was so glad to hear that you appreciated our Truly Yours Breakfast and that you found Marvin to be so helpful. We also feel that he is an asset to our hotel. I was sorry... More

BRATTLEBORO, VT
Top Contributor
65 reviews 65 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 14, 2013

Very satisfied with the stay. I did have some concern about my safety after negative PR about Springfield, but this property is in an industrial park, so I did not notice any loitering even after dark. There are a few restaurants within 0.5 miles (Hooters, On the Border mexican, Five Guys burgers). One note about breakfast. Someone took the time... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear ilovevermont4, Thank you so much for taking the time to give such a detailed review of our property. We absolutely appreciate your comments and were so pleased to hear how you enjoyed your stay. We try very hard to offer a quality breakfast that is presented well and served safely. Our staff will appreciate hearing that you noticed our... More

Buzzards Bay, Massachusetts
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 20, 2013

The breakfast was great. Better than other full service hotels. Food area was neat, clean and sanitary. Eggs, sausage and homemade waffles were delicious. Room was also neat, clean, user friendly and attractive. The bed was new and comfortable. But most importantly the pillows were heavenly! They were so nice that I've tried to find out where to buy them.... More

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We were so excited to see your complimentary reveiw posted on TripAdvisor and thank you for taking the time to do so. We also think our Truly Yours Breakfast and Bedding are excellent. The Truly Yours Bedding includes both soft and hard pillows on each bed for your comfort. I am also very happy to report that we are just... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013

My boyfriend and I stayed in a great room with a living room and fully stocked kitchen. We also had two flat screen T.V.'s, a fire place and a huge jacuzzi tub in the bedroom as well as a full bathroom with tub. We forgot our toothbrushes so the front desk supplied them as well as all sorts of other... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Offering a great value for travelers in the West Springfield area is our goal. I am so excited to read that we achieved our goal on your recent stay. We realize that you have many choices for accomodations when you travel and love that you chose us. Our entire Team takes pride in our facility and truly appreciates your compliment!... More

Pittsfield, Massachusetts
1 review
5 of 5 stars Reviewed October 10, 2013

I stayed here recently on a Friday night with my girlfriend to attend an event the next day. The hotel was very busy due to it being a weekend but I never heard a sound from anywhere once we were in our room. The one we stayed in had a king bed and a couch, which were very comfortable. It... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear BAvalon127, You are so kind to take the time to review your recent stay. We love to hear comments from our guests so we can really focus our efforts and provide a truly great stay. I am so glad to hear how pleased you were with your room and I will be sure to compliment our Front Desk Team... More

Beltsville, Maryland
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 7, 2013

Stayed here when all hotels in Amherst were either full or overpriced for UMass family weekend. Nice large rooms with new furnishings and kept very clean. Beds and pillows are comfortable. In-room amenities include refrigerator, microwave, coffee maker and free Wi-Fi. Breakfast has a fairly large assortment of hot and cold choices, all of which are kept amply stocked. Indoor... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

It is really nice to hear your positive comments regarding your recent stay. I will be sure to share them with our team. We all look forward to having you back again the next time you are in the area! More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Inn And Suites
Comfort Hotel West Springfield
Comfort Hotel
Comfort Inn West Springfield
West Springfield Comfort Inn
Address: 106 Capital Drive, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Reservation Options:
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
75

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