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Comfort Inn & Suites

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106 Capital Drive, West Springfield, MA 01089
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Comfort Inn & Suites
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125 Reviews from our TripAdvisor Community

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Ipswich, Massachusetts
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the first call I made to make a reservation the clerk, Ryan, was awesome. The suite was comfortable, clean and the fireplace was great. Then breakfast...unbelievable choices for a full breakfast as much as you wanted. Several juice choices was a great surprise. The beds were so comfortable I had the best sleep I have had in a long... More 

Helpful?
Thank LynnMass
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

It is so wonderful to receive such positive feedback. I especially appreciate that you mentioned the great service you received from Ryan, our Guest Service Agent. I will be sure to share your comments with him. We can't wait to welcome you back soon! Howard Munson Asst. General Manager More 

Gorham, Maine
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was nice, but in the middle of renovations. Our room was on the small side. There was a small table with two chairs oddly placed as you walked in, and no other side chair like by the bed. There was no closet, only a wardrobe. There were three of us in the room and it felt really tight. My... More 

Helpful?
Thank Sandy H
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your detailed review. We appreciate you mentioning our friendly staff and great hot breakfast. Our renovations that you mentioned are nearly complete as we will be opening our new pool and exercise facility in the next few weeks. I have shared your comments regarding our bedding with our Housekeeping Manager and can assure you that... More 

New York
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 17, 2015

We had a great stay at the Comfort Inn. We had a renovated room, and it was a great bathroom with walk in large shower and granite counters. Very clean. Very comfortable bed....we slept great. Staff was courteous. Breakfast was included, and had scrambled eggs, sausage, bagels, waffles, etc. Very good quality coffee too. We went to the Big E,... More 

Helpful?
Thank Rojo1664
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

So glad to hear that you enjoyed your stay and recent trip to the Big E! We appreciate your compliments on our newly renovated facility and our great breakfast. We look forward to having you back on your next visit to the Springfield area! Regards, Mark Henshaw General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

My stay here was wonderful! Many nice updates since the last time I had been here. The front desk staff is pleasant and helpful! I would definitely stay here again. Rooms are clean and beds are comfortable!

Helpful?
Thank Miss2111
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

I am so glad to hear that you had a restful night sleep with us. We are also very excited about our newly renovated guestrooms and love to hear such positive feedback. Hope we see you again soon! Howard Munson Asst. General Manager More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 5, 2015 via mobile

My family of 5 stayed at this hotel recently to break up a long trip. I have stayed in West Springfield several times before, usually at the Residence Inn, but they didn't have availability. The hotel is pretty dated, despite currently going through renovations. I do not think it was worth almost $200. The suite we checked into had dirty... More 

Helpful?
Thank dulbie17
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I appreciate your comments and apologize that you experienced some issues on your recent stay. I have shared your comments with our Housekeeping Manager and we have identified how this error occurred. More importantly, we have taken steps to ensure that future guests are not assigned to rooms that are not completely up to our standards. We are very near... More 

Travelers are raving about these West Springfield hotels

1 review
4 of 5 stars Reviewed September 19, 2015 via mobile

Stayed here for business. First time in a Comfort Inn. Lady that works the overnight shift was extremely nice and helpful. Was upgraded to a suite which was fantastic. Place is being renovated but it caused no issues, noise, or anything like that. All encounters with staff were positive. Only complaint is that they only give you 8 hangers in... More 

Helpful?
Thank Mike M
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Mike, Thank you so much for your positive comments. I will definitely share them with all our staff including Sonya who works at night. We appreciate your comments regarding the hangers in our closets and will make sure there are additional hangers available from our front desk for those who need them in the future. Hope to see you back... More 

Colebrook, New Hampshire
Level Contributor
425 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed August 9, 2015 via mobile

It's an hotel in a middle of an industrial park... Kind of tricky maze to get there... But they put some signs to guide us... Good! Hotel in renovation... Pretty empty when we check in but very busy the next morning at breakfast... Lots of kids and family heading to Six Flags and gems & mineral show this weekend... Nice... More 

Helpful?
Thank benoitleblanc
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your comments. I am glad that our street signage helped direct you to our facility and you found that your room was satisfactory. We are near complete with our renovations as your comments and pictures show. Some areas that are still under renovation are closed to our guests such as our guest laundry but will be open... More 

Hamburg, New York
Level Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 4, 2015

The hotel is undergoing renovation which makes parking a bit difficult, but room was great. Room we had was renovated and was beautiful. No bathtub but walk in shower was fabulous. Breakfast room was very nice and of course breakfast was very good. Only complaint was you really couldn't control room temp. When A/C came on it was full blast... More 

Helpful?
Thank jpyzek
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your compliments on our renovated facility and breakfast. We are also very proud of our new contemporary showers in the bathrooms and have been receiving great feedback. Our fitness room and pool are not available for ANY guests at this time as we are in the process of rebuilding that area after a fire in... More 

Bartow
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 10, 2015

We were here to attend the National square Dance Convention. The hotel is updating its rooms. We had an updated room. They have replace the tubs with a very nice walk in shower with nice sliding doors. There breakfast was up to Comfort Inn standards. The only negative is they only have one luggage cart. The staff was very friendly.

Helpful?
Thank Retiredtraveler095
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad you enjoyed your time at the Square Dance Convention. Thank you for your positive comments on our hotel. We too are excited about our newly remodeled showers and our morning breakfast! Howard Munson Asst. General Manager More 

Ontario
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 30, 2015

Drove for whole day and needed a place to stay for the night. Found this motel, did not have time to check reviews. We were looking for this motel and is inside residential area, hard to find at night. After checked in found they were under renovation and lights were dangling from the side. Rooms are quite nice, may be... More 

Helpful?
Thank YTOAY
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I am so sorry that our renovations were such an inconvenience. You were assigned to a newly renovated guest room where our contractors were not entirely complete with the hallway outside. This absolutely was in error and I sincerely apologize for this inconvenience. I would appreciate the opportunity to address this personally with you if you were willing to contact... More 

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