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Hotel class 2.5 of 5
106 Capital Drive, West Springfield, MA 01089
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Reviews you can trust

58% Recommend
3.5 of 5 stars 19 reviews
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1 of 5 stars
Talking_Tony   2 contributions
Boston
Nov 23, 2009 | Trip type: Family New

This will be last time we use this hotel for hockey tournament. We make a reservation for a suite and thy give us a regular room. The hotel security kicks you out of the hallways at 5 PM if you try to talk to others. The first floor had water leaks every time the 2nd floor flushed their toilet. this... more

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4 of 5 stars
Litgirl24   12 contributions
Montague, Massachusetts
Nov 23, 2009 | Trip type: Couples New

Though our room smelled like Old Chinese food, it was very clean, and though it was not fancy, it was very comfortable. There was a sofa, dresser, closet with ironing board, and a large tv. We got our dinner to go (from Cal's -- would NOT recommend it -- terrible food for high prices), but relaxed in our Comfort Inn... more

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4 of 5 stars
SouthJerseyEatwell   65 contributions
South Jersey
Oct 26, 2009 | Trip type: Couples

The receptionist upgraded us into a suite with full kitchen equipment. Indeed the second night we brought in chinese food and had a great meal in our unit. The hotel is clean and the bed are comfortable. The staff is very friendly. The location is an office complex with an ice center across the street, very quiet area. The rate... more

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2 of 5 stars
BT105   2 contributions
vermont
Sep 20, 2009 | Trip type: Couples

I am not sure where everyone else who reviewed this hotel stayed, but his hotels needs an upgrade in the worse way possible. The funiture is old, torn, stained and the carpet is from the 70's easily, only walk on it with shoes. Cobwebs above the window. The smell is of smoke, even though it is all non smoking. Positives,... more

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5 of 5 stars
amishboy   44 contributions
long island, new york
May 29, 2009

I was a guest at this hotel for one evening due to a member of my family being in a hospital in the area. The hotel was very convenient to where i needed to be with restaurants close at hand. The property itself was very clean with pleasing guest rooms and very comfortable beds. The bathrooms were spacious, clean and... more

Great place!
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5 of 5 stars
kmscy   4 contributions
new hampshire
May 14, 2009 | Trip type: Family

I had 2 teens and 2 preteens with me. I had one of the suites and it was perfect. We had a full kitchen for our snacks to go in. The bedroom had 2 great comfy beds and there was a pull out sofa. Lots of room for all of us. We were going to 6 flags the next day.... more

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3 of 5 stars
GaterGal   54 contributions
Minneapolis, Minnesota
Dec 30, 2008 | Trip type: Family

I stayed at this hotel for 4 nights in a suite. The suite was very large, with a bedroom and a living room/kitchen area. The bathroom was located in the bedroom. The bedroom had two queen beds, armoire, closet. The kitchen/lviing room had a fridge, stove, microwave, island/bar with seating, fireplace, desk, coffee table. ] The room was very clean.... more

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2 of 5 stars
kahjam   1 contribution
Lebanon, NH
Nov 3, 2008 | Trip type: Family

This was not a very Restful Hotel!! Housekeeping staff begin vacuuming & cleaning at 8AM.... They begin knocking on doors to ask if you need anything at 8AM!! The noise makes it impossible to sleep in past 8AM! The pool closes at 10PM, on the dot, staff come in at 9:59 PM to kick you out! Coninental Breakfast ends at... more

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2 of 5 stars
Daphne418   33 contributions
Boston
Oct 1, 2008 | Trip type: Couples

We stayed one night to visit family and of course: The Big E. It was an easy hotel to get to and tucked away in a quiet office park off a busy main road; which is a big plus to me. There was plenty of parking and the check in/out process was easy. The room was decent but it needed... more

Great hotel
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5 of 5 stars
Postman948   5 contributions
Riverhead, NY
Sep 21, 2008 | Trip type: Couples

We have been to this hotel for the last 3 years and the hotel is better and the staff has been friendly and very helpful. I would like management to reward these employees for excellent service. Housekeeping was excellent and came early to clean the rooms.. They checked to see when we were leaving so that they were prompt and... more

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Comfort Inn & Suites Also Known As

  • Comfort Inn West Springfield
  • West Springfield Comfort Inn
  • Comfort Inn Hotel
Address: 106 Capital Drive, West Springfield, MA 01089
West Springfield Hotels Comfort Inn & Suites
3.5/5.0
19