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All 18 West Springfield hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   106 Capital Drive, West Springfield, MA 01089
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Ranked #7 of 18 hotels in West Springfield
A recent review
3 of 5 stars reviewed 5 days ago
Bruce M
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105 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Senior Contributor
21 reviews 21 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stopped on our way through to Niagara Falls for a one night stay. Hotel going through a renovation and one of the main stairways is closed which meant a long walk to our room. Room was fine, clean and the beds were comfortable. Breakfast was good and staff very friendly and helpful. We were satisfied with our stay.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We sincerely apologize for the inconveniences that our renovations have created. Although we are excited to be adding an elevator and completing a major renovation, we understand how they can affect our guests. We try to minimize the inconveniences as much as possible. Our elevator will be operational in the next few weeks, which will reduce the need for extra... More

Pittsburgh
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was under construction while we stayed, but we didn't really notice. I have stayed in hundreds of hotels and this was by far the best experience I have ever had for a quick overnight stay. Everyone was so friendly and accommodating! After a terrible and rude experience at the Howard Johnson in Holyoke, we arrived at the Comfort... More

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete your review. I can't tell you how much we appreciate your detailed comments about Marvin, Howard and Sulimar. I can assure you that I will share your comments with each of them and our entire staff. I do feel lucky to have such a great team! We all look forward... More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel,with great service! We booked this for one night and ended up staying for 4nights! The price was okay during the week,weekends are higher. The beds (pillow top)and pillows are sooo comfy!! The room was clean, the free breakfast was good and kept stocked.The location was very good close to a variety of restaurants,a 10-15 min drive to six... More

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad to year you enjoyed your stay. It is great that you got to extend your vacation with us! We hope to see you again soon. Howard Munson Asst. General Manager More

Malden, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was great.I stayed here with my girlfriend and 5 of my friends before going to sixflags and it was a pleasant experience.This was my second time coming here and I really enjoy the hotub ,the pool,and all the nearby restaurants at this location.The price is right,the breakfast is free,and sixflags is close so its very accomidating. The rooms... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your positive review. We are so glad to hear that you enjoyed your stay. We are currently undergoing renovations and will be updating our online pictures once completed. Hope to see you again soon. Mark Henshaw General Manager More

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I were just passing through and needed a place to stay. Manager was very friendly and got us in our room quickly. Our room was newly renovated and very clean. Not large, but had nice refrigerator/microwave. Didn't see much of the rest of he hotel. A little more money than I'd like to pay for a "just... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear va444, We are so glad to hear that you enjoyed your stay with us. Your Morning Breakfast certainly is a great way to start the day. We look forward to the next time you are passing through! Mark Henshaw General Manager More

Springfield, Massachusetts, Usa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Good memories. Very clean and good place! Outstanding people and service. Five stars...i really miss it. Looking forward to go back to enjoy the great service, good time and of course, theres something special about that coffee. Thanks again for all the attentions.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We love to hear such great comments from our guests. We certainly work hard to give all our guests the type of experience that you had. By the way, our coffee is a special blend just for Comfort Inn guests! Looking forward to having you back again. Howard Munson Asst. General Manager More

Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I chose this hotel for our three-day visit to Six Flags New England. The staff, particularly at the front desk, were very helpful, and helped make our vacation enjoyable. The suite we checked in to had a couple of minor issues, including the dishwasher and refrigerator, to which we were immediately offered and moved to a different... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive comments about our staff. We are in the midst of a major renovation to the property. We are currently adding an elevator and upgrading our lobby. We will continue later this fall with completely remodeling our guestrooms and bathrooms. Hope to see you again soon! Howard Munson Asst. General Manager More

Holiday, Fl.
Top Contributor
62 reviews 62 reviews
50 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here in the past, they are starting to go through remodeling of rooms etc. Plans include installing an elevator. The room we had was very clean and had all the upgraded bedding and tv. Breakfast included the standard items for Comfort Inns. We did not go to the pool area. The employees were all excellent. Looking forward... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Tom, Thank you so much for your recent review. I will share your comments with our staff. We certainly love to hear positive comments about our service. We understand and recognize the challenges our renovations create, but can not wait to show off our final product. Please come see us again soon. Mark Henshaw, General Manager More

Forked River, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located just a few minutes off interstate 91. We have stayed here overnight every year ( for at least the past 7 years) when we travel from New Jersey to New Hampshire. We always stay in one of the suites. We like the two separate rooms, the teenagers can watch what they want in the bedroom and... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Donna, Thank you so much for your positive comments about your recent stay. We certainly appreciate our return guests. As you mentioned, we are working hard to update our facility with the addition of an elevator and update in both our guestrooms, lobby and corridors. We will continue to offer "Your Morning Breakfast" and our fantastic service. We look... More

Sterling Heights
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked the Comfort Inn & Suites in Springfield because the price was reasonable and it was about the distance we wanted to drive on our way back to Michigan from Bar Harbor, ME. To start with, the area is very industrial and apparently struggling financially. We were apprehensive driving up just from seeing the surrounding area. Once in the... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Andrew, I am so sorry to hear that you were not happy with your recent stay. We are located in a small corporate area off the main road. There is a lot of new activity in our area including the complete renovation of the office building next to us. Additionally, we are currently under major renovation ourselves which include... More

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Additional Information about Comfort Inn & Suites

Address: 106 Capital Drive, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
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Also Known As:
Comfort Hotel West Springfield
Comfort Inn And Suites
Comfort Inn West Springfield
West Springfield Comfort Inn

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Number of rooms
75

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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