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All 18 West Springfield hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   106 Capital Drive, West Springfield, MA 01089
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Ranked #8 of 18 Hotels in West Springfield
A recent review
3 of 5 stars Reviewed August 22, 2014
Bruce M
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107 reviews from our community

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
17 reviews 17 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stayed in this hotel based on the reviews we read on Trip Advisor and Choice.com. The lobby was very cluttered and dirty appearing. Our room had been obviously updated recently. The carpet and the bedding were clean and the bedding was comfortable. The bathroom, however was a different story. A handicap room, the tile floor was about 4" above... More

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Arnhem, The Netherlands
Contributor
19 reviews 19 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night and that was okay. Room decor and furnishings dated. Cleanliness of room and bathroom so, so. Bedlinen, etcetera ok. Unfortunately we had to accept a smoking room, with no other option available. Predictably room smelled heavily of smoke, which is not necessary. Have stayed in smoking rooms before and it is possible to reduce heavy smoker's... More

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We appreciate all your feedback here on Trip Advisor. I was so please to hear that you felt Howard Munson our General Manager was friendly and accommodating. We are in the process of a major renovation that includes adding an elevator as well as updates to our guestrooms, corridors, lobby and breakfast room. Although challenging to complete, we are very... More

Travelers are raving about these West Springfield hotels

Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 22, 2014 via mobile

We stopped on our way through to Niagara Falls for a one night stay. Hotel going through a renovation and one of the main stairways is closed which meant a long walk to our room. Room was fine, clean and the beds were comfortable. Breakfast was good and staff very friendly and helpful. We were satisfied with our stay.

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We sincerely apologize for the inconveniences that our renovations have created. Although we are excited to be adding an elevator and completing a major renovation, we understand how they can affect our guests. We try to minimize the inconveniences as much as possible. Our elevator will be operational in the next few weeks, which will reduce the need for extra... More

Pittsburgh
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2014

This hotel was under construction while we stayed, but we didn't really notice. I have stayed in hundreds of hotels and this was by far the best experience I have ever had for a quick overnight stay. Everyone was so friendly and accommodating! After a terrible and rude experience at the Howard Johnson in Holyoke, we arrived at the Comfort... More

Was this review helpful? Yes 2
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete your review. I can't tell you how much we appreciate your detailed comments about Marvin, Howard and Sulimar. I can assure you that I will share your comments with each of them and our entire staff. I do feel lucky to have such a great team! We all look forward... More

Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 15, 2014

Nice hotel,with great service! We booked this for one night and ended up staying for 4nights! The price was okay during the week,weekends are higher. The beds (pillow top)and pillows are sooo comfy!! The room was clean, the free breakfast was good and kept stocked.The location was very good close to a variety of restaurants,a 10-15 min drive to six... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad to year you enjoyed your stay. It is great that you got to extend your vacation with us! We hope to see you again soon. Howard Munson Asst. General Manager More

Malden, Massachusetts
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2014

This hotel was great.I stayed here with my girlfriend and 5 of my friends before going to sixflags and it was a pleasant experience.This was my second time coming here and I really enjoy the hotub ,the pool,and all the nearby restaurants at this location.The price is right,the breakfast is free,and sixflags is close so its very accomidating. The rooms... More

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your positive review. We are so glad to hear that you enjoyed your stay. We are currently undergoing renovations and will be updating our online pictures once completed. Hope to see you again soon. Mark Henshaw General Manager More

Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2014

My family and I were just passing through and needed a place to stay. Manager was very friendly and got us in our room quickly. Our room was newly renovated and very clean. Not large, but had nice refrigerator/microwave. Didn't see much of the rest of he hotel. A little more money than I'd like to pay for a "just... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear va444, We are so glad to hear that you enjoyed your stay with us. Your Morning Breakfast certainly is a great way to start the day. We look forward to the next time you are passing through! Mark Henshaw General Manager More

Springfield, Massachusetts, Usa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Good memories. Very clean and good place! Outstanding people and service. Five stars...i really miss it. Looking forward to go back to enjoy the great service, good time and of course, theres something special about that coffee. Thanks again for all the attentions.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We love to hear such great comments from our guests. We certainly work hard to give all our guests the type of experience that you had. By the way, our coffee is a special blend just for Comfort Inn guests! Looking forward to having you back again. Howard Munson Asst. General Manager More

Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 7, 2014

My family and I chose this hotel for our three-day visit to Six Flags New England. The staff, particularly at the front desk, were very helpful, and helped make our vacation enjoyable. The suite we checked in to had a couple of minor issues, including the dishwasher and refrigerator, to which we were immediately offered and moved to a different... More

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive comments about our staff. We are in the midst of a major renovation to the property. We are currently adding an elevator and upgrading our lobby. We will continue later this fall with completely remodeling our guestrooms and bathrooms. Hope to see you again soon! Howard Munson Asst. General Manager More

Holiday, Fl.
Top Contributor
62 reviews 62 reviews
50 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 31, 2014

We have stayed here in the past, they are starting to go through remodeling of rooms etc. Plans include installing an elevator. The room we had was very clean and had all the upgraded bedding and tv. Breakfast included the standard items for Comfort Inns. We did not go to the pool area. The employees were all excellent. Looking forward... More

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Tom, Thank you so much for your recent review. I will share your comments with our staff. We certainly love to hear positive comments about our service. We understand and recognize the challenges our renovations create, but can not wait to show off our final product. Please come see us again soon. Mark Henshaw, General Manager More

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Additional Information about Comfort Inn & Suites

Address: 106 Capital Drive, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Comfort Hotel West Springfield
Comfort Inn And Suites
Comfort Inn West Springfield
West Springfield Comfort Inn

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