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Comfort Inn & Suites

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106 Capital Drive, West Springfield, MA 01089
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1 room 1 guest
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Comfort Inn & Suites
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119 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Colebrook, New Hampshire
Level Contributor
428 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's an hotel in a middle of an industrial park... Kind of tricky maze to get there... But they put some signs to guide us... Good! Hotel in renovation... Pretty empty when we check in but very busy the next morning at breakfast... Lots of kids and family heading to Six Flags and gems & mineral show this weekend... Nice... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your comments. I am glad that our street signage helped direct you to our facility and you found that your room was satisfactory. We are near complete with our renovations as your comments and pictures show. Some areas that are still under renovation are closed to our guests such as our guest laundry but will be open... More 

Hamburg, New York
Level Contributor
113 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is undergoing renovation which makes parking a bit difficult, but room was great. Room we had was renovated and was beautiful. No bathtub but walk in shower was fabulous. Breakfast room was very nice and of course breakfast was very good. Only complaint was you really couldn't control room temp. When A/C came on it was full blast... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your compliments on our renovated facility and breakfast. We are also very proud of our new contemporary showers in the bathrooms and have been receiving great feedback. Our fitness room and pool are not available for ANY guests at this time as we are in the process of rebuilding that area after a fire in... More 

Bartow
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 10, 2015

We were here to attend the National square Dance Convention. The hotel is updating its rooms. We had an updated room. They have replace the tubs with a very nice walk in shower with nice sliding doors. There breakfast was up to Comfort Inn standards. The only negative is they only have one luggage cart. The staff was very friendly.

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad you enjoyed your time at the Square Dance Convention. Thank you for your positive comments on our hotel. We too are excited about our newly remodeled showers and our morning breakfast! Howard Munson Asst. General Manager More 

Ontario
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 30, 2015

Drove for whole day and needed a place to stay for the night. Found this motel, did not have time to check reviews. We were looking for this motel and is inside residential area, hard to find at night. After checked in found they were under renovation and lights were dangling from the side. Rooms are quite nice, may be... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I am so sorry that our renovations were such an inconvenience. You were assigned to a newly renovated guest room where our contractors were not entirely complete with the hallway outside. This absolutely was in error and I sincerely apologize for this inconvenience. I would appreciate the opportunity to address this personally with you if you were willing to contact... More 

South Salem, New York
Level Contributor
4 reviews
3 of 5 stars Reviewed June 27, 2015

Nice reception at the front desk, hotel still under construction when I was there June 13, 2015. Hope they will brighten up the hallway lighting and vent the rooms better from cooking & smoking smells coming from a room(s) on the 2nd floor where I stayed. I was impressed with a very clean room, breakfast definitely needs some TLC in... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We are so glad that you enjoyed your stay and appreciate your compliment on the cleanliness of your room. We are nearly complete with our renovations (completion expected in July 2015). We also appreciate your comments regarding our breakfast and will include them in our evaluation for changes that will be coming soon. We hope to have you back soon... More 

New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

We were in town for the antique show in Brimfield and we had made this reservation a year in advance. We should have made restaurant reservations as well. It was graduation weekend and all the restaurants were booked. Hotel rooms had plenty of space and had been recently remodeled. The breakfast was the usual eggs, sausage, and waffles. The only... More 

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your comments regarding our newly remodeled rooms and Your Morning Breakfast. We are also very excited about all the wonderful changes we are working on. I was disappointed to hear that our doors created some inconveniences in the morning. We will certainly look into options to address this concern. We hope to see you again... More 

Knox Maine
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 24, 2015

They were doing construction /remodeling, sheetrock dust in the hallway no big deal. We entered the room and pulled back the covers and noticed a hair near the pillow. Pulled the cover down further and noticed a blood looking spec and 3 small winged bugs in the sheets. The bathroom had a ball of hair on the floor and hair... More 

Was this review helpful? Yes 4

Travelers are raving about these West Springfield hotels

Claremont, New Hampshire
Level Contributor
424 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was a driver for a high school robotics team and I was pleasantly surprised both how nice it was and how helpful the staff were. After a long day, the bed was extra comfortable. The wireless speed was good. Decent shower. Decent breakfast. I'm glad we stayed here!

Was this review helpful? Yes 1
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive review. We are so excited that you enjoyed your stay and found both our Truly Yours Bedding and Your Morning Breakfast to exceed your expectations. We are continuing our renovations to bring you an even better facility. Hope to have you back again soon! Howard Munson Asst. General Manager More 

Vergennes, Vermont
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

We stay at the Comfort Inn & Suites in West Springfield every year for the Springfield Sportsman Show.. We were pleased to see the updates to the hotel taking place and it will be magnificent once it is completed! We love this hotel.. its is a bit off the main route but still convenient to everything! Breakfast is standard, but... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Dianne J, It is so great to receive such detailed and complimentary reviews. Your comments have already been shared with all our staff to further encourage us all to exceed expectations. We are so glad you enjoyed your stay and especially appreciate your loyalty. We are working diligently on our renovations so that we can offer an even more... More 

New York City, New York
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 8, 2015

Stayed here for a couple nights for work. Rooms are clean as was the bathroom. Breakfast is included, go out to eat instead. Staff is friendly. I would stay here again. Fyi they are remolding the place but it did not interfere with my stay.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for posting your comments here on TripAdvisor. I am so glad to hear that you felt our facility was clean and comfortable. It is also so nice to hear that our friendly staff made an important impact on your stay. I am disappointed that you could not rate our breakfast so positively. We are currently renovating... More 

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