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Comfort Inn & Suites

2.5 of 5
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106 Capital Drive, West Springfield, MA 01089
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Comfort Inn & Suites
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Ranked #8 of 18 Hotels in West Springfield
A recent review
5 of 5 stars Reviewed March 8, 2015
dnumme Claremont, New Hampshire
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112 reviews from our community

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48
31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Knox Maine
2 reviews
1 of 5 stars Reviewed 1 week ago

They were doing construction /remodeling, sheetrock dust in the hallway no big deal. We entered the room and pulled back the covers and noticed a hair near the pillow. Pulled the cover down further and noticed a blood looking spec and 3 small winged bugs in the sheets. The bathroom had a ball of hair on the floor and hair... More 

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Claremont, New Hampshire
Top Contributor
374 reviews 374 reviews
65 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was a driver for a high school robotics team and I was pleasantly surprised both how nice it was and how helpful the staff were. After a long day, the bed was extra comfortable. The wireless speed was good. Decent shower. Decent breakfast. I'm glad we stayed here!

Was this review helpful? Yes 1
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive review. We are so excited that you enjoyed your stay and found both our Truly Yours Bedding and Your Morning Breakfast to exceed your expectations. We are continuing our renovations to bring you an even better facility. Hope to have you back again soon! Howard Munson Asst. General Manager More 

Vergennes, Vermont
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

We stay at the Comfort Inn & Suites in West Springfield every year for the Springfield Sportsman Show.. We were pleased to see the updates to the hotel taking place and it will be magnificent once it is completed! We love this hotel.. its is a bit off the main route but still convenient to everything! Breakfast is standard, but... More 

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Dianne J, It is so great to receive such detailed and complimentary reviews. Your comments have already been shared with all our staff to further encourage us all to exceed expectations. We are so glad you enjoyed your stay and especially appreciate your loyalty. We are working diligently on our renovations so that we can offer an even more... More 

New York City, New York
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 8, 2015

Stayed here for a couple nights for work. Rooms are clean as was the bathroom. Breakfast is included, go out to eat instead. Staff is friendly. I would stay here again. Fyi they are remolding the place but it did not interfere with my stay.

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for posting your comments here on TripAdvisor. I am so glad to hear that you felt our facility was clean and comfortable. It is also so nice to hear that our friendly staff made an important impact on your stay. I am disappointed that you could not rate our breakfast so positively. We are currently renovating... More 

Massachusetts
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 27, 2014

I stayed one night recently and got pretty much exactly what I expected based on the reviews - reasonably clean, comfortable room and nice breakfast without anything fancy. We found it to be very quiet and enjoyed a good night's sleep. If that's what you're looking for (at a reasonable price) I'd recommend this hotel.

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Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Dear Rob, Thank you so much for your positive review. We are working diligently on a major renovation to the property so that we can offer you an even better value! Hope to see you again soon. Howard Munson, Asst. General Manager More 

Contributor
19 reviews 19 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 16, 2014 via mobile

We stayed in this hotel based on the reviews we read on Trip Advisor and Choice.com. The lobby was very cluttered and dirty appearing. Our room had been obviously updated recently. The carpet and the bedding were clean and the bedding was comfortable. The bathroom, however was a different story. A handicap room, the tile floor was about 4" above... More 

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear June B, Let be the first to apologize that you experienced some difficulties on your recent stay. We are currently renovating the lobby and adding an elevator to the property and many of the item you pointed out are directly related to these renovations. Although we are excited to be improving the facility it does bring into focus how... More 

Arnhem, The Netherlands
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 12, 2014 via mobile

Stayed for one night and that was okay. Room decor and furnishings dated. Cleanliness of room and bathroom so, so. Bedlinen, etcetera ok. Unfortunately we had to accept a smoking room, with no other option available. Predictably room smelled heavily of smoke, which is not necessary. Have stayed in smoking rooms before and it is possible to reduce heavy smoker's... More 

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Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We appreciate all your feedback here on Trip Advisor. I was so please to hear that you felt Howard Munson our General Manager was friendly and accommodating. We are in the process of a major renovation that includes adding an elevator as well as updates to our guestrooms, corridors, lobby and breakfast room. Although challenging to complete, we are very... More 

Senior Contributor
29 reviews 29 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 22, 2014 via mobile

We stopped on our way through to Niagara Falls for a one night stay. Hotel going through a renovation and one of the main stairways is closed which meant a long walk to our room. Room was fine, clean and the beds were comfortable. Breakfast was good and staff very friendly and helpful. We were satisfied with our stay.

Was this review helpful? Yes 1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We sincerely apologize for the inconveniences that our renovations have created. Although we are excited to be adding an elevator and completing a major renovation, we understand how they can affect our guests. We try to minimize the inconveniences as much as possible. Our elevator will be operational in the next few weeks, which will reduce the need for extra... More 

Pittsburgh
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

This hotel was under construction while we stayed, but we didn't really notice. I have stayed in hundreds of hotels and this was by far the best experience I have ever had for a quick overnight stay. Everyone was so friendly and accommodating! After a terrible and rude experience at the Howard Johnson in Holyoke, we arrived at the Comfort... More 

Was this review helpful? Yes 2
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete your review. I can't tell you how much we appreciate your detailed comments about Marvin, Howard and Sulimar. I can assure you that I will share your comments with each of them and our entire staff. I do feel lucky to have such a great team! We all look forward... More 

Montreal, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 15, 2014

Nice hotel,with great service! We booked this for one night and ended up staying for 4nights! The price was okay during the week,weekends are higher. The beds (pillow top)and pillows are sooo comfy!! The room was clean, the free breakfast was good and kept stocked.The location was very good close to a variety of restaurants,a 10-15 min drive to six... More 

Was this review helpful? Yes 1
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad to year you enjoyed your stay. It is great that you got to extend your vacation with us! We hope to see you again soon. Howard Munson Asst. General Manager More 

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