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Comfort Inn & Suites

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106 Capital Drive, West Springfield, MA 01089
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Comfort Inn & Suites
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (116)
  • Mar-May only
    (26)
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    (32)
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Bartow
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were here to attend the National square Dance Convention. The hotel is updating its rooms. We had an updated room. They have replace the tubs with a very nice walk in shower with nice sliding doors. There breakfast was up to Comfort Inn standards. The only negative is they only have one luggage cart. The staff was very friendly.

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad you enjoyed your time at the Square Dance Convention. Thank you for your positive comments on our hotel. We too are excited about our newly remodeled showers and our morning breakfast! Howard Munson Asst. General Manager More 

Ontario
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Drove for whole day and needed a place to stay for the night. Found this motel, did not have time to check reviews. We were looking for this motel and is inside residential area, hard to find at night. After checked in found they were under renovation and lights were dangling from the side. Rooms are quite nice, may be... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I am so sorry that our renovations were such an inconvenience. You were assigned to a newly renovated guest room where our contractors were not entirely complete with the hallway outside. This absolutely was in error and I sincerely apologize for this inconvenience. I would appreciate the opportunity to address this personally with you if you were willing to contact... More 

South Salem, New York
Level Contributor
4 reviews
3 of 5 stars Reviewed June 27, 2015

Nice reception at the front desk, hotel still under construction when I was there June 13, 2015. Hope they will brighten up the hallway lighting and vent the rooms better from cooking & smoking smells coming from a room(s) on the 2nd floor where I stayed. I was impressed with a very clean room, breakfast definitely needs some TLC in... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We are so glad that you enjoyed your stay and appreciate your compliment on the cleanliness of your room. We are nearly complete with our renovations (completion expected in July 2015). We also appreciate your comments regarding our breakfast and will include them in our evaluation for changes that will be coming soon. We hope to have you back soon... More 

New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

We were in town for the antique show in Brimfield and we had made this reservation a year in advance. We should have made restaurant reservations as well. It was graduation weekend and all the restaurants were booked. Hotel rooms had plenty of space and had been recently remodeled. The breakfast was the usual eggs, sausage, and waffles. The only... More 

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your comments regarding our newly remodeled rooms and Your Morning Breakfast. We are also very excited about all the wonderful changes we are working on. I was disappointed to hear that our doors created some inconveniences in the morning. We will certainly look into options to address this concern. We hope to see you again... More 

Knox Maine
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 24, 2015

They were doing construction /remodeling, sheetrock dust in the hallway no big deal. We entered the room and pulled back the covers and noticed a hair near the pillow. Pulled the cover down further and noticed a blood looking spec and 3 small winged bugs in the sheets. The bathroom had a ball of hair on the floor and hair... More 

Was this review helpful? Yes 4

Travelers are raving about these West Springfield hotels

Claremont, New Hampshire
Level Contributor
411 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was a driver for a high school robotics team and I was pleasantly surprised both how nice it was and how helpful the staff were. After a long day, the bed was extra comfortable. The wireless speed was good. Decent shower. Decent breakfast. I'm glad we stayed here!

Was this review helpful? Yes 1
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive review. We are so excited that you enjoyed your stay and found both our Truly Yours Bedding and Your Morning Breakfast to exceed your expectations. We are continuing our renovations to bring you an even better facility. Hope to have you back again soon! Howard Munson Asst. General Manager More 

Vergennes, Vermont
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

We stay at the Comfort Inn & Suites in West Springfield every year for the Springfield Sportsman Show.. We were pleased to see the updates to the hotel taking place and it will be magnificent once it is completed! We love this hotel.. its is a bit off the main route but still convenient to everything! Breakfast is standard, but... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Dianne J, It is so great to receive such detailed and complimentary reviews. Your comments have already been shared with all our staff to further encourage us all to exceed expectations. We are so glad you enjoyed your stay and especially appreciate your loyalty. We are working diligently on our renovations so that we can offer an even more... More 

New York City, New York
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 8, 2015

Stayed here for a couple nights for work. Rooms are clean as was the bathroom. Breakfast is included, go out to eat instead. Staff is friendly. I would stay here again. Fyi they are remolding the place but it did not interfere with my stay.

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for posting your comments here on TripAdvisor. I am so glad to hear that you felt our facility was clean and comfortable. It is also so nice to hear that our friendly staff made an important impact on your stay. I am disappointed that you could not rate our breakfast so positively. We are currently renovating... More 

Massachusetts
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 27, 2014

I stayed one night recently and got pretty much exactly what I expected based on the reviews - reasonably clean, comfortable room and nice breakfast without anything fancy. We found it to be very quiet and enjoyed a good night's sleep. If that's what you're looking for (at a reasonable price) I'd recommend this hotel.

Was this review helpful? Yes
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Dear Rob, Thank you so much for your positive review. We are working diligently on a major renovation to the property so that we can offer you an even better value! Hope to see you again soon. Howard Munson, Asst. General Manager More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed October 16, 2014 via mobile

We stayed in this hotel based on the reviews we read on Trip Advisor and Choice.com. The lobby was very cluttered and dirty appearing. Our room had been obviously updated recently. The carpet and the bedding were clean and the bedding was comfortable. The bathroom, however was a different story. A handicap room, the tile floor was about 4" above... More 

Was this review helpful? Yes
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear June B, Let be the first to apologize that you experienced some difficulties on your recent stay. We are currently renovating the lobby and adding an elevator to the property and many of the item you pointed out are directly related to these renovations. Although we are excited to be improving the facility it does bring into focus how... More 

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