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All 18 West Springfield hotels

Hampton Inn West Springfield

2.5 of 5 Hotel   |   1011 Riverdale St, West Springfield, MA 01089
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85%
Ranked #1 of 18 hotels in West Springfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
gregc1982 Atlanta, Georgia
  • Overview
  • Reviews (256)
  • Photos (53)
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  • Room tips (42)
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256 people have reviewed this hotel

Traveler rating
    130
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here on business recently. Hotel convenient to interstate and restaurants. Rooms were clean and functional, although a little small compared to other Hamptons I've stayed at. Fitness center was suitable, with individual tv monitors, etc. Front desk was helpful in accomodating my room request. Breakfast I found a little lacking, with minimal offerings and a help staff that was... More

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New York, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff here is great and accommodating. I always feel welcome. Great breakfast and staff again very helpful. Room is always clean and one of the nicer gyms and the Hilton Honors program is one of the better programs.

Review collected in partnership with Hampton

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Columbus, Indiana
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My son and I were headed to NYC and decided to stop in Springfield for the night and also visit the Basketball Hall of Fame. We stayed on a Sunday night. Check in was quick and the desk clerk was nice. The room was clean and the beds were comfortable. The location was nice for a couple of reasons. Were... More

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Middleboro, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was given keys to a room that were already occupied, cauising distubance to the guests in those rooms. I found the rooms to be dirty and they didn't change ny sheets each night. In addition, I had to listen to barking dogs in adjacent rooms. I won't stay here again.

Review collected in partnership with Hampton

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Sharon T, Manager at Hampton Inn West Springfield, responded to this review

Please accept our sincere apologies for the poor experience you encounter last weekend. I will be sharing your comments with our team, so we can work on immediate improvement. At the Hampton Inn we take pride in providing the best lodging and services to our guest, so our lapses during your stay are being taken seriously. I would be delighted... More

Stoughton, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

What a great place to stay. The staff made it even more enjoyable. Erica was helpful and very pleasant. And Jamie was very nice to my husband when he was up in the middle of the night and could not sleep. We will definitely stay there again next year if we are able to.

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1 review
5 of 5 stars Reviewed 2 weeks ago

We just finished up a wonderful stay at this hotel. The hotel is very nice, but the staff is what really made the stay fantastic! Erica Rosado and Kat were top of the line with their customer service. They and all of the other staff members were excellent, from housekeeping to maintenance. The rooms were clean and comfortable. The breakfast... More

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Fredericton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed here several times as a stopover while traveling to New York State from New Brunswick, Canada. I can't imagine a better hotel for this purpose. Close to the Mass. Turnpike, very comfortable beds, quiet, helpful and efficient staff, decent breakfast (nice that it starts early, at 6 am), restaurants nearby, and reasonably priced.

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Brookline, Massachusetts
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My son and I stayed here this spring during his basketball tournament and we both were impressed by how comfortable this inn is, and how friendly and accommodating the staff was. My only complaint is that a lot of the best parking spaces are reserved for a Hampton Inn club, and therefore not used and wasted, while you have to... More

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Eastport, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I travel frequently with friends and for work and this hotel was the best one I have stayed at yet. The room was so cozy and the staff was so accomidating, I will stay again when visiting the area and highly recommend!

Review collected in partnership with Hampton

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1 review
5 of 5 stars Reviewed 4 weeks ago

Kathelyn at the front desk was very personable. Hotel is clean. Beds are comfortable. Have a pool and gym. Close to major road ways. Great place to stay. Also very close to a lot of good restaurants and shopping if that's what your into

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Additional Information about Hampton Inn West Springfield

Address: 1011 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn West Springfield 2.5*
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Also Known As:
Hampton Inn West Springfield Hotel West Springfield
West Springfield Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
125

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